Lark Features
Platform (68)
-
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
-
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
-
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies.
-
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups.
-
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Mobile Access
Access software remotely via mobile devices
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Training Management
Track employee/learner's progression through training programs
Goal Management
Allows employees to set and manage work or career related goals
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Action Management
Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
Mobile Access
Access software remotely via mobile devices
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Benefits Dashboard
Use a dashboard to view benefits that are selected by employees or offered by employers
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Recruitment Management
Tools to find, assess, and hire suitable candidates for a job within an organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Training Management
Track employee/learner's progression through training programs
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Orientation Workflow Management
Create orientation programs for new employees or students
Task Management
Create, manage and track all task activities and progression
HR Management
Automates core HR functions such as talent management, employee evaluation and learning management
Help Desk Management
Managing service requests, incidents, IT issues & support with a ticketing system
Mobile Access
Access software remotely via mobile devices
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Document Management
Store, manage, and track all electronic documents in a centralized location
Job Description Management
Create, share, and manage the distribution of job descriptions/duties
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Mobile Access
Access software remotely via mobile devices
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Assessment Management
Creation, administration, and evaluation of assessments or tests
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Mobile Access
Access software remotely via mobile devices
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Initiative Management
Create and manage internal campaigns to improve company culture or business strategy.
Workflow Management
Create, design and manage workflows for repetitive tasks
Community Management
Enable students, customers or employees to engage with each other in a particular space online or offline
Employee Referral Management
Manage and track employee referrals for open job positions
Candidate Management
Build, track, and maintain relationships with candidates
Workflow Management
Create, design and manage workflows for repetitive tasks
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Advertising Management
Manage advertising space and its sales within your network or publication
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Email Management
Manage, store and organize emails within the system or via third-party apps
Job Management
Manage and track all job information and associated tasks
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Pipeline Management
Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
File Management
Create, save, and store files
Job Management
Manage and track all job information and associated tasks
Data Storage Management
Manage and store data in a database
Compensation Management
Manages compensation such as salary, bonus, and benefits processes, aligning with policies
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Job Application Management
HR Management
Automates core HR functions such as talent management, employee evaluation and learning management
Competency Management
Catalog, manage, and develop employee skill sets
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Job Description Management
Create, share, and manage the distribution of job descriptions/duties
Evaluation Management
Create, share, and manage the distribution of job descriptions/duties
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Platform Content (7)
-
Forms Library
Provides users with a pre-built library of templated forms related to the hiring process.
-
E-Forms
Provides electronic forms for employees to complete.
-
E-Signature
Enables new hires to sign forms electronically.
-
Background Checks
Enables the employer to perform background checks.
-
Offer Letter Approvals
Provides user with offer letter templates.
-
Offer Letter Templates
Enables all stakeholders to approve offer letters.
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Platform Additional Functionality (5)
-
Self-Service Portal
Enables employees to login and view their onboarding process.
-
Automated Team Introductions
Introduces new hires to employees based on org chart.
-
Compliance Training
Provides training on relevant compliance issues.
-
Automated Onboarding Workflows
Provides workflows which track new hire progress.
-
Onboarding Notifications
Provides notifications about the onboarding process to both the new hire and manager.
Platform Data (3)
-
Time-to-Productivity Reporting
Provides metrics on the time it takes a new hire to reach productivity.
-
Onboarding Process Reporting
Provides holistic Metrics on the onboarding process.
-
Visualization
Contains tools to visalize data sets or workflows.
Pre-Meeting Tools (3)
Templates
Provides templates for various meeting types.
Scheduling
Schedules and coordinates meetings between participants.
Agenda
Creates agendas for meetings to follow.
Meeting Tools (6)
Minutes
Automatically records the minutes of a meeting, either via text or audio.
Notes
Allows participants to record notes on meeting proceedings.
Digital Workspace
Provides a malleable digital workspace for meeting participants to collaborate in.
File Sharing
Allows participants to share files or post them in a shared workspace.
Screen Sharing
Digitally share screen view with others
Meeting Notes
Create and share notes/annotations taken during meetings
Post-Meeting Tools (5)
Task Delegation
Delegates tasks based on agreed upon action points.
Participant Email
Emails meeting participants with follow up questions, minutes, etc.
Meeting Analytics
Provides data around meeting (length, agenda points covered, etc.)
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Lock Meetings
Password-protect and/or stop new participants from joining online meetings
Business Instant Messaging (9)
-
File Sharing
Allows users to send and open various file types.
-
Notifications
Notifies users when they have been contacted or tagged.
-
Search
Message content search capability.
Screen Sharing
Digitally share screen view with others
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
-
Mobile Application
Software can be accessed through a downloadable mobile application.
-
Web Application
Software can be accessed through a downloadable desktop app or a cloud-based site.
-
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Business Instant Messaging (4)
-
Audio Conferencing
Allows users to communicate via audio call.
-
Video Conferencing
Allows users to communicate via video call.
Two-Way Audio & Video
Presenter can see and hear participants and vice versa
Conferencing
Recruiting and Onboarding (2)
-
Interview Scheduling
Coordinates interview scheduling via email, phone, or text
-
Onboarding
Tracks key steps in onboarding process including new employee orientation and employee payroll documents.
Knowledge Pages (12)
-
Templates
Provides pre-made templates for wiki pages and knowledge articles.
-
In-Content Feedback
Allows users to leave feedback within a wiki page or knowledge article.
-
Versioning and Version History
Allows users to see version history and return to previous versions of wiki pages.
-
Decision Trees
Displays knowledge articles to be arranged in a decision tree.
-
Duplicate Detection
Detects any creation of already existing knowledge pages and alerts user
-
Content Editor
Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio
WYSIWYG Editor
What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface
Rich Text Editor
Input different types of content and edit text formats, fonts, font sizes, and colors
Drag & Drop Editor
Editing tool that allows users to drag and drop images, icons, widgets, or other components
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Pre-built Templates
Pre-defined templates within a library for common cases such as contracts, websites, emails, and more
Knowledge Dissemination (15)
-
Page Analytics
Provides data on wiki page and knowledge article use.
-
Permissions
Allows administrators to provide permissions and gate pieces of content based on role.
-
Knowledge Sharing
Offers additional tools that facilitate knowledge sharing and collaboration.
-
Notifications
Notifies users when changes occur.
-
Advanced Search
Offers AI-based search capabilities
-
Browser Extension
Allows users to capture knowledge from the web
-
Organization
Allows knowledge pages to be organized into sections and subsections as needed
-
Other Integrations
Integrated with other tools to faciliate the sharing of information
-
Knowledge Integrations
Integrates with other knowledge repositories in the business
Full Text Search
Search for specific words or phrases within a document or database
Web Notifications
Set-up notifications and alerts for web browsers and apps.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Website Integration
Seamlessly integrates with 3rd party websites
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Communication (4)
-
360 Degree Feedback
Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager
-
Confidence Levels
Allows users to rate their confidence level concerning goal completion.
-
Messaging Integrations
Integrates with outside business instant messaging tools.
-
Onboarding
Provides built-in onboarding tools for new user adoption.
Goal Creation (5)
-
Team OKR
Allows users to make team-wide OKRs.
-
Individual OKR
Allows users to make OKRs for individual team members.
-
Mind Mapping
Allows users to arrange tasks and goals in a mind map.
-
Action Item Creation
Allows users to create goals and takss based on action items decided in in-person meetings.
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Collaboration Tools (8)
-
Screen Sharing
Able to share your desktop screen or an application with the rest of the conference.
-
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
-
Whiteboarding
Provides a virtual whiteboard for collaborative use.
-
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
-
Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak.
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Private Chat
Send messages to selected individual(s) from the entire audience
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
Meeting Coordination (9)
-
Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
-
Video Call Recording
Record and playback video calls
-
Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
-
One-Click Join
Allows users to join a conference without requiring a download or a sign-in
Video Streaming
Allows users to view videos without downloading media files
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Call Recording
Record the audio of phone conversations for quality assurance purposes
Call Recording
Record the audio of phone conversations for quality assurance purposes
Event Scheduling
Plan an event's time and location
Software Type (3)
-
Mobile
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
-
Browser Application
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
-
Desktop Application
Software is available as a downloadable desktop application.
Integrate & Embed (3)
-
Calendar
Integrates with calendars to link relevant documents for meetings or appointments
-
Website
Embeds live documents into websites
-
Applications
Integrates with third-party applications, such as business instant messaging software, collaboration tools, and project management software
Edit & Revise (3)
-
Revision History
Tracks changes made to documents and access all revision history
-
Suggestion Mode
When reviewing documents, provides suggestions that can be accepted or rejected by the document owner
-
Document Editor
Provides editing and proof-reading tools such as spell check and grammar check
File Types (3)
-
Export
Exports files in multiple file formats including .docx, .pdf, .odt, .rtf, .txt or .html format
-
Import
Imports documents in multiple file formats for editing
-
Web Publishing
Transforms a document into a web page and publish to the internet
Collaboration (2)
-
Multi-User Collaboration
Allows multiple users to collaborate on a single document and see edits in real-time
-
Real-Time Communication
Allows users to communicate in real-time via chat and comments within the document
Design (3)
-
Graphics
Ability to insert graphics, including photos, charts, drawings, graphs, etc.
-
Templates
Offers multiple editable templates for documents inluding flyers, resumes, calendars, newsletters, etc.
-
Themes
Offer various color themes which can be applied to the document
Operating System (3)
-
PC Operating System
Supports Microsoft Windows operating system
-
Mac Operating System
Supports macOS operating system
-
Linux Operating System
Supports Linux operating system
Generative AI (5)
-
AI Text Generation
Allows users to generate text based on a text prompt.
-
AI Text Summarization
Condenses long documents or text into a brief summary.
-
AI Text-to-Image
Provides the ability to generate images from a text prompt.
-
AI Text-to-Speech
Simulates human-like speech from text inputs.
-
AI Image-to-Text
Converts images into a textual description, identifying key elements.
In-store tasks - Retail Task Management Software (6)
Logistic activities
Check Inbound and outbound logistics activities to and from the store.
Order management
Provide visibility into order management, fulfillment and return.
Shelf replenishment
Able to track low or missing shelf stock and keep shelves replenished.
Inventory and price check
Ensure right inventory and products with updated price and offers.
Stock auditing
Must maintain right volumes and eliminate defective or outdated product from shelves.
Store audit and compliance
Ensure store is equipped to streamline operations, maintain high standards and prevent incidents.
Task management - Retail Task Management Software (3)
Task tracking
Track tasks in progress, completed and incomplete tasks.
Task planning and execution
Allow planning, scheduling and communication of duties and responsibilities to store personnel.
Task allocation
Capable of allocating multiple task to the store personnel.
Analytics and reporting - Retail Task Management Software (3)
Task reporting
Evaluate task execution, record performance based on field activities, and identify emerging trends.
Replenishment visibility
Allow visibility of stock replishment on a single intiutive dashboard.
Shrinkage reporting
Allow visibility into loss prevention, bottlenecks and shrinkages.
Generative AI - Business Instant Messaging (1)
Text Summarization
Condenses long documents or text into a brief summary.
AI - Business Instant Messaging (5)
AI Powered Search
Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.
Smart Notifications
Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.
AI Powered Language Translation
Uses AI-powered language translation tools to translate messages in real-time.
Content Generation
Creates, assists, or automates the generation of text-based content within the platform.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Business Instant Messaging (3)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Multi-Language
Manage and support multiple languages
Agentic AI - Knowledge Base (4)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Multi-Language
Manage and support multiple languages
Agentic AI - Onboarding (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Document Creation (1)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Note-Taking Software (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Meeting Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Employee Intranet (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Personalization
Adjust communications based on previous interactions or personal preferences
Agentic AI - Objectives and Key Results (OKR) (2)
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Additional Functionality (314)
Video Support
Supports various video file formats
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Attendance Management
Manage attendance for classes, shifts, meetings, or events
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Single Sign On
Allow users to access multiple services after entering their login credentials once
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Email Management
Manage, store and organize emails within the system or via third-party apps
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Transcripts/Chat History
View messages sent by both parties during the chat conversation
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Data Security
Protect sensitive data for digital privacy
Document Storage
Store and organize documents in a centralized system
Document Management
Store, manage, and track all electronic documents in a centralized location
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Branding
Add customized logos and colors to align with company branding
Two-Way Audio & Video
Presenter can see and hear participants and vice versa
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Conferencing
Breakout Rooms
Sub-room created within virtual meeting/class
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
API
Application programming interface that allows for integration with other systems/databases
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Chat/Messaging
Communicate using direct chat or messages within the system
Whiteboard
Allows multiple users to simultaneously annotate on a digital whiteboard
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Brainstorming
Group collaboration to solve ideas in a productive and concentrated manner.
Presentation Streaming
Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Mobile Access
Access software remotely via mobile devices
Video Conferencing
Connect with meeting participants remotely over video
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
File Transfer
Move files across different systems or networks
Email Reminders
Reminders sent via email
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Microsoft Outlook Integration
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Auto Framing
Detect speech to highlight frame subjects
On-Demand Webcasting
An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience
Automatic Transcription
Use AI to convert voice into text automatically
Two Way Audio & Video
Presenter can see and hear participants and vice versa.
User Profiles
Profiles of users providing basic information
Video Management
Store and manage online video content
Polls/Voting
Enable custom polls/voting to facilitate decision-making or increase engagement
Event Management
Schedule and manage the logistics of activities and other gatherings
Brand Management
The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.
HD Audio/Video
High-definition audio and/or video capabilities
Presentation Tools
Share and present designs
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Host Controls
Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Reports
Alter the layout and content of reports
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Customizable Branding
Add customized logos and colors to align with company branding
Employee Database
Electronic storage of staff/employee contact information and job status in a centralized repository
Activity Tracking
Track and document all activities across devices, networks, and other systems
Data Security
Protect sensitive data for digital privacy
Employee Handbook
Create and share a new employee handbook with helpful information
Data Import/Export
Import and export data to and from software applications
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Customizable Fields
Customize data fields to support various needs and use cases
Applicant Tracking
Find and manage potential candidates and their applications and resumes through the recruiting life cycle
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Commenting/Notes
Leave comments and notes on documents for others to view
Content Publishing Options
Facilitates online authoring and publishing of the content
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Content Library
Centralized repository to store content and assets
Document Classification
Assign categories, labels, tags, or attributes to documents for organization, search and storage
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
API
Application programming interface that allows for integration with other systems/databases
Customizable Branding
Add customized logos and colors to align with company branding
SEO Management
Optimize and manage the search engine optimization efforts for a website or digital content
Real-Time Reporting
Active reporting of data and metrics
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Mobile Interface
A way of interacting with a mobile application using items such as windows, icons, and menus
Catalog Management
Create and manage digital catalog of products/services with their details, specifications, and price
Online Forums
Email Alerts
Receive and/or send email notifications for urgent updates, requests, or other information
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Mobile Alerts
Notifications via mobile devices
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Document Storage
Store and organize documents in a centralized system
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Live Chat
Ability to chat online in real time
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Wiki
An informational database that allows users to add, delete, or revise content
Text Editing
Edit text as needed
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Customizable Reports
Alter the layout and content of reports
Customizable Fields
Customize data fields to support various needs and use cases
Data Import/Export
Import and export data to and from software applications
Single Sign On
Allow users to access multiple services after entering their login credentials once
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Workflow Management
Create, design and manage workflows for repetitive tasks
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Activity Tracking
Track and document all activities across devices, networks, and other systems
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Document Management
Store, manage, and track all electronic documents in a centralized location
Group Messaging
Group messaging lets multiple people carry on a group conversation
Bulk Send
Process of sending a large number of documents, messages or emails to multiple recipients at once
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Mobile Access
Access software remotely via mobile devices
Rich Text Editor
Input different types of content and edit text formats, fonts, font sizes, and colors
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
Transcripts/Chat History
View messages sent by both parties during the chat conversation
Contact Management
Manage, organize, and store contact information
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Message Recall
Retrieve sent messages from mailboxes of recipients who haven't yet opened it
Canned Responses
Shortcuts for inputting frequently used messages
Document Storage
Store and organize documents in a centralized system
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Workflow Configuration
Alter the default workflow to meet your organization's needs
Single Sign On
Allow users to access multiple services after entering their login credentials once
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Task Management
Create, manage and track all task activities and progression
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Read Receipts
Ability to see if recipient has viewed/opened the message
@mentions
An @mention is a way to tag or notify a specific person about a message/post
API
Application programming interface that allows for integration with other systems/databases
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Data Import/Export
Import and export data to and from software applications
Email Management
Manage, store and organize emails within the system or via third-party apps
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Secure Data Storage
Securely stores data to prevent data loss or breaches
Activity Tracking
Track and document all activities across devices, networks, and other systems
Broadcast Messaging
Notify large groups of people simultaneously about important updates.
Customizable Branding
Add customized logos and colors to align with company branding
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Commenting/Notes
Leave comments and notes on documents for others to view
Employee Database
Electronic storage of staff/employee contact information and job status in a centralized repository
One-to-One Messaging
Send personal messages to clients or attendees
Event Calendar
A list of events with their respective dates
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Real-Time Updates
Receive system updates as soon as any changes are made
Employee Photos
Store photos of employees
Mobile Alerts
Notifications via mobile devices
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Blogs
Allows users to publish blogs on social site
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Activity/News Feed
Continuous profile-based stream of news and activity
Employee Communities
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Task Management
Create, manage and track all task activities and progression
Employee Portal
Online portal where employees can access and track their own information
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Multi-Language
Manage and support multiple languages
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
Wiki
An informational database that allows users to add, delete, or revise content
Event Calendar
A list of events with their respective dates
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Workflow Management
Create, design and manage workflows for repetitive tasks
Single Sign On
Allow users to access multiple services after entering their login credentials once
File Management
Create, save, and store files
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Branding
Add customized logos and colors to align with company branding
Org Chart Creation
Create and design org charts that include an organization's structure information, contact information, illustrations, and more
Employee Database
Electronic storage of staff/employee contact information and job status in a centralized repository
Employee Profiles
Centralized storage for employee data, records, and performance metrics
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Blogs
Allows users to publish blogs on social site
Policy Management
Create, manage, and track policies and procedures within an organization
API
Application programming interface that allows for integration with other systems/databases
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Content Library
Centralized repository to store content and assets
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Private Network
Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Chat/Messaging
Communicate using direct chat or messages within the system
Document Storage
Store and organize documents in a centralized system
Mobile Access
Access software remotely via mobile devices
Employee Onboarding
Process of familiarizing new employees with the company, their position, and responsibilities
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Commenting/Notes
Leave comments and notes on documents for others to view
Customizable Forms
Customize contracts and forms to collect specific information
Document Management
Store, manage, and track all electronic documents in a centralized location
Mobile Access
Access software remotely via mobile devices
Live Chat
Ability to chat online in real time
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Private Chat
Send messages to selected individual(s) from the entire audience
Virtual Backgrounds
Upload or use pre-set virtual backgrounds during video meetings
Minutes Management
Keep an official record of all meeting discussions, including decisions made, actions assigned, deadlines set, etc.
Recording
Record live video calls to play later
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Video Conferencing
Connect with meeting participants remotely over video
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Host Controls
Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.
Attendee Management
Process of managing, tracking, and communicating with individuals who are registered to attend an event
Polls/Voting
Enable custom polls/voting to facilitate decision-making or increase engagement
Presentation Streaming
Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
Breakout Rooms
Sub-room created within virtual meeting/class
Video Layouts/Views
Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar)
Action Item Tracking
Track the status of discussed/agreed tasks
Customizable Branding
Add customized logos and colors to align with company branding
Annotations
Highlight content and/or make notations about parts of content
HD Audio/Video
High-definition audio and/or video capabilities
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Single Sign On
Allow users to access multiple services after entering their login credentials once
Meeting Preparation Tools
Tools that facilitate planning & coordination for meetings, including tasks such as scheduling, agenda creation & document sharing
Notes Management
Allow users to create, edit, and sort multiple notes
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Agenda Management
Access event or meeting agenda online
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Document Management
Store, manage, and track all electronic documents in a centralized location
Task Management
Create, manage and track all task activities and progression
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Negative Feedback Management
Identify, track, and respond to negative feedback
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Real-Time Reporting
Active reporting of data and metrics
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Employee Profiles
Centralized storage for employee data, records, and performance metrics
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Task Progress Tracking
Track the status and progress of tasks
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Prioritization
Arrange tasks based on the level of priority or urgency
Activity Tracking
Track and document all activities across devices, networks, and other systems
Customizable Reports
Alter the layout and content of reports
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Project Planning
Organize and schedule projects
Data Visualization
Graphical representation of data
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
API
Application programming interface that allows for integration with other systems/databases
Goal Setting/Tracking
Establish measurable goals and objectives and track their progress over a specific period of time
Task Management
Create, manage and track all task activities and progression
Real-Time Updates
Receive system updates as soon as any changes are made
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Progress Reports
Document and report the progress of ongoing projects
Single Sign On
Allow users to access multiple services after entering their login credentials once
Goal Management
Allows employees to set and manage work or career related goals
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Customizable Dashboard
Alter the layout and content of dashboards
Real-Time Data
Receive data and information in real time
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Strategic Planning
At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Workflow Management
Create, design and manage workflows for repetitive tasks
Configurable Workflow
Configure existing workflows to meet your organization's needs
Document Storage
Store and organize documents in a centralized system
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Commenting/Notes
Leave comments and notes on documents for others to view
KPI Monitoring
Tracking the status of previously identified performance measurements
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
@mentions
An @mention is a way to tag or notify a specific person about a message/post
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Data Import/Export
Import and export data to and from software applications
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Document Classification
Assign categories, labels, tags, or attributes to documents for organization, search and storage
Task Management
Create, manage and track all task activities and progression
Meeting Notes
Create and share notes/annotations taken during meetings
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Wiki
An informational database that allows users to add, delete, or revise content
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Calendar/Reminder System
Notifications/alerts for upcoming events or tasks
Document Storage
Store and organize documents in a centralized system
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Notes Management
Allow users to create, edit, and sort multiple notes
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Multi-Device Support
Support multiple types of devices
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Templates
Sample files or documents that could be customized as needed or used as is
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
To-Do List
A digital list of items that need to be completed
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Commenting/Notes
Leave comments and notes on documents for others to view
Content Scan
Scan written content within documents, files, or websites
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Annotations
Highlight content and/or make notations about parts of content
Full Text Search
Search for specific words or phrases within a document or database
Task Tagging
Add labels or tags to tasks
Handwriting Recognition
To scribe and interpret the written words received from online or offline inputs
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Top-Rated Alternatives


