# Kixie PowerCall & SMS Reviews
**Vendor:** Kixie  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 863
## About Kixie PowerCall & SMS
Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.



## Kixie PowerCall & SMS Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Kixie PowerCall & SMS, enhancing productivity and seamless integration with tools. (87 reviews)
- Users appreciate the **efficiency and effectiveness** of Kixie, boosting productivity with powerful cold calling features. (74 reviews)
- Users praise the **excellent customer support** from Kixie, highlighting helpful and encouraging assistance when needed. (70 reviews)
- Users value the **time-saving features** of Kixie PowerCall & SMS, enhancing communication efficiency and organization effortlessly. (52 reviews)
- Users rave about the **automation capabilities** of Kixie PowerCall & SMS, enhancing productivity and simplifying communication processes. (43 reviews)
- Users find the **efficiency** of Kixie PowerCall & SMS enhances their productivity through seamless CRM integration and automated dialing. (40 reviews)
- Users value Kixie's **reliability** , enjoying seamless integration and efficient, consistent performance in their communication workflows. (39 reviews)
- Integrations (38 reviews)
- Easy Integration (34 reviews)
- Customer Service (32 reviews)

**What users dislike:**

- Users face **call issues** that hinder fluid communication and navigation within Kixie's interface, affecting overall efficiency. (29 reviews)
- Users experience **dialer issues** that hinder call efficiency and complicate transitions between calls and messaging. (15 reviews)
- Users wish for improved **number issues** , including better dialing features and easier client search within the app. (15 reviews)
- Users desire more **missing features** like email integration and app independence to improve overall functionality. (14 reviews)
- Users experience occasional **connection issues** , affecting smooth communication and overall usability of Kixie PowerCall & SMS. (13 reviews)
- Integration Issues (12 reviews)
- Users report experiencing **software glitches** that affect SMS templates, although support is quick to resolve issues. (12 reviews)
- Users experience **technical issues** with Kixie, including crashes and broken CRM links that disrupt workflow. (12 reviews)
- Not Intuitive (11 reviews)
- Contact Management (10 reviews)


## Kixie PowerCall & SMS Discussions
  - [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) - 1 comment, 1 upvote
  - [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) - 1 comment, 1 upvote
  - [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) - 1 comment, 1 upvote
  - [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) - 1 comment, 1 upvote
  - [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) - 1 comment

- [View Kixie PowerCall & SMS pricing details and edition comparison](https://www.g2.com/products/kixie-powercall-sms/reviews?page=88&section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A40%3A42+-0500&secure%5Bsession_id%5D=7be4ea9b-4f1a-416d-83b6-a91bfe5f3e2a&secure%5Btoken%5D=c5babd13d380c47a69cbda623715f4d2d412e01ce0b972011947f3057e20eb89&format=llm_user)
## Kixie PowerCall & SMS Integrations
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## Kixie PowerCall & SMS Features
**Lead Facilitation**
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation

**Basic Communication**
- Phone Calls
- Conference Calls
- Desk-to-Desk Calls

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Incentives**
- Badges
- Triggers
- Leaderboards

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Performance Analysis**
- Coaching 
- Peformance Tracking

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Administrative**
- Call Recording
- Reporting & Dashboards

**Generative AI**
- AI Text Summarization

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**SMS Platform**
- Reporting
- Automation
- White Label
- API Integration

**Generative AI**
- AI Text Summarization

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

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