--- title: Kastle Reviews meta_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 189 scale: '5' date_modified: '2026-07-30' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Kastle Reviews **Vendor:** Kastle Systems **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.6/5.0 **Total Reviews:** 189 ## About Kastle Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating advanced access control, video surveillance, and visitor management technologies, we ensure enhanced security and superior performance. As tens of thousands trust our services daily, we stand out as a partner dedicated to innovation, leadership, and comprehensive managed security services. Discover the Kastle difference at kastle.com. ## Kastle Pros & Cons **What users like:** - Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. (42 reviews) - Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. (40 reviews) - Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. (35 reviews) - Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. (23 reviews) - Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. (15 reviews) - Security (15 reviews) - Access (14 reviews) - Users enjoy the **easy access** provided by Kastle's key-less system and exceptional customer support experience. (14 reviews) - Users value the **easy-to-use interface** of Kastle, complemented by excellent customer service and reliable equipment. (13 reviews) - Convenience (11 reviews) **What users dislike:** - Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. (15 reviews) - Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. (15 reviews) - Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. (8 reviews) - Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. (8 reviews) - Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. (8 reviews) - App Instability (7 reviews) - Users experience **communication issues** with Kastle, noting delays in responses and premature call disconnections. (7 reviews) - Users find Kastle's system **complex and sluggish** , making tasks challenging and leading to frustrating experiences. (7 reviews) - Users experience **connectivity issues** with Kastle, causing inefficiencies and concerns regarding access management and door security. (5 reviews) - Insufficient Information (5 reviews) ## Kastle Reviews ### 1. Professional, Helpful, and always prompt to respond to any request we make. **Rating:** 5.0/5.0 stars **Reviewed by:** Dev 0. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** They are on point anytime we reach out with a request. Once submitted, consider it handled as they are quick to address any requests whether it be for support or a quote at a new site, we never need to follow up with them, they keep us informed. Our main site is very simple to manage with the myKastle portal, most of our issues have ended up being User error or an oversite on our end. Their support is top tier and their install teams are quick, professional, and are more than willing to go the extra mile to ease the integration during the implementation. **What do you dislike about Kastle?** They control what hardware you can and can't use at your site. While there are good reasons for this sometimes, the markup in the access control industry is on a whole different level and the inventory and programming software is tightly controlled. **What problems is Kastle solving and how is that benefiting you?** We keep all of our doors locked 24/7, no badge = no access. We have taken then burden off our front staff by putting them behind a badged door and a phone in the lobby for visitors to call their company sponser to let them in. No sales people just walking around the office looking for someone to sell a product to that no one requested. ### 2. A Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Emily U. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** Kastle is a great service for our tenants at our building. The system is intuitive, reliable, and works efficiently across all entry points. Ongoing use over the last several years has been virtually maintenance free, and when we've had any issues, customer support has been responsive and knowledgeable. The ease of setup for application access is very helpful with businesses that have high turnover in their staff. It's clear that a lot of thought went into designing a system that feels natural and easy to use for everyone. **What do you dislike about Kastle?** If I had one complaint about Kastle, it would be some of the UX involved with setting up cards, groups, and changing access times. I feel like that could be improved in the future, but it functions well for the time being. And really, that's me reaching for something to dislike. **What problems is Kastle solving and how is that benefiting you?** Kastle allows for our building to have multiple access points and groups. This helps us contain the access provided to separate tenants who may share common areas, and makes it easy for us to manage a high volume of users. ### 3. Kastle provides good customer service and their platform is the most intuitive one I have used. **Rating:** 4.0/5.0 stars **Reviewed by:** sam h. | Property Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** the helpful customer service and intuitive platform are my favorite parts. Cory Augustine is our account representative. **What do you dislike about Kastle?** sometimes the search function on the admin site does not give me the intended result. **What problems is Kastle solving and how is that benefiting you?** we just got a new company into our building and Kastle was very helpful in delivering over 200 access cards to the new tenants. ### 4. Straightforward System and Helpful Support, But Website Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Kendra P. | Tenant Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Kastle?** Kastles system is straight forward. allows you to be as specific as you need when entering in information. the customer service is always helpful and finds solutions. **What do you dislike about Kastle?** the slowness of the website and the log out time **What problems is Kastle solving and how is that benefiting you?** Kastle allows us to monitor access to specific doorways, which is helpful due to the restrictions some doors have for out tenants. ### 5. User-Friendly Software with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa V. | RECEPTIONIST, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kastle?** Kastle software is very user friendly. Kastle support team is polite and easy to speak with. **What do you dislike about Kastle?** The Kastle software if awesome but can sometimes lag or slow to open. **What problems is Kastle solving and how is that benefiting you?** Kastle has solved many issues I had in the past from unlocked doors, down cameras, and issues with app and entry fobs. ### 6. The dedication you should expect **Rating:** 4.5/5.0 stars **Reviewed by:** Robert M. | Senior superintendent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Kastle?** Your team develops a good placement plan, your installers are prepared, your monitoring crew stays active, so my favorite part of working with Kastle is the consistant attention and professionalism at each level. **What do you dislike about Kastle?** I don't have a lot to complain about, but it took a while to explain why I had 2 cameras going down when power was out. I think everyone there eventually knew why that was happening. **What problems is Kastle solving and how is that benefiting you?** we are in a high crime area and with the voice feature, you get about as much deterant as you can without acutally having someone sit here. ### 7. Kastle **Rating:** 4.5/5.0 stars **Reviewed by:** Alana V. | Location Services Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** The system is very easy to use, update and navigate. Our point of contact is always available and responsive. They do their best to have issues solved as soon as possible when they are raised **What do you dislike about Kastle?** We are in Canada, they have wonderful service, but getting a technician in is a bit of a challenge and any parts are not available locally, have to wait for them to come across the boarder **What problems is Kastle solving and how is that benefiting you?** ensuring our space is secure. They monitor our doors for alarms and send quick notifications of an incident. The panic buttons have a quick response time. ### 8. User-Friendly Web Interface, Layout Could Be Even Simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Judah D. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Kastle?** The web interface makes it very easy to do everything I need to do **What do you dislike about Kastle?** nothing in particular but the website layout could potentially be simpler, but it really is fine as it is **What problems is Kastle solving and how is that benefiting you?** We can view the cameras easily from a browser and temporarily unlock a door through the mykastle.com web interface to let people in. ### 9. Excellent Business Coverage and User-Friendly Online Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Diane H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kastle?** Great business coverage and interface with property management. Especially appreciate the ability to manage our account on the online portal. **What do you dislike about Kastle?** There i nothing I can immediately think of. **What problems is Kastle solving and how is that benefiting you?** The Customer Support team is always knowledgeable and quick to assist. I have often called for assistance with assigning and reassigning key fobs. ### 10. Great App, But Occasional Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** It's so convenient to have an app on your phone rather than needing to carry a keycard everywhere. **What do you dislike about Kastle?** There are days when using the app can be unreliable, as you sometimes have to open it just to access a door or lift. Even when you are standing right in front of the door, it may display a 'reader out of range' message, which can be frustrating. **What problems is Kastle solving and how is that benefiting you?** We haven't had any real problems but when i have contact Kastle for support they have always been helpful. ### 11. Love Kastle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Kastle?** Kastle is very simple and easy to use as an admin. **What do you dislike about Kastle?** The website for kastle is slow to get started. **What problems is Kastle solving and how is that benefiting you?** Its easy to get someone access to the building easy and also removing them. ### 12. Responsive, Reliable, and Competitively Priced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** They are responsive, reliable, and offer competitive pricing. **What do you dislike about Kastle?** Nothing at the moment. I like everything about Kastle **What problems is Kastle solving and how is that benefiting you?** Efficient Access Control. It makes our day to day responsibilities easier. ### 13. Responsive Vendor with Technological Advancements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** Kastle has great features with regards to card access security and cameras. The links are easy to use for both card access and Kastle video. **What do you dislike about Kastle?** The accuracy of the features are sometimes in question. I understand that things aren't perfect though so we work with it. When I bring it up to Kastle reps, they always take the feedback and look into the issue. The cost is also something to note but it's reasonable for the quality of the product. **What problems is Kastle solving and how is that benefiting you?** Kastle helps us identify transients and activity throughout the building that we are not always physically present for. We are able to identify gaps in our security and the footage helps us find out what happened. ### 14. Kaslte works well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** Kastle software is easy to use, allowing end users to add and remove personnel and run reports on the system's status. When there is an issue, the customer service staff is very polite and helpful. **What do you dislike about Kastle?** The only issue I have had is when ordering supplies, and being a tax-exempt institution, we have had to go back and get the tax removed and credited back. **What problems is Kastle solving and how is that benefiting you?** Kastle solves the need for a receptionist. ### 15. Responsive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Kastle?** Our team at Kastle is very responsive and professional. I appreciate their knowledge and caring about customer service. **What do you dislike about Kastle?** Some products aren't as high quality as I'd expect - turnstiles that don't work well, camera interfaces that are hard to manage, credential management isn't intuitive, and website timeout is too fast. **What problems is Kastle solving and how is that benefiting you?** Putting visitor requests in our tenants' hands instead of our office having to manage Building access is streamlined Video surveillance is expanded ### 16. Customer Service is always so leery of you & what you want even though you have emailed them before. **Rating:** 5.0/5.0 stars **Reviewed by:** Diane B. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Kastle?** They have a lot less issues with their App than other companies do. **What do you dislike about Kastle?** I have yet to get the desktop version to keep up with Tenants. I need to get this done, but I feel like I will be jumping through hoops to get this put on my computer. **What problems is Kastle solving and how is that benefiting you?** They can help me set up the desktop version so that I can see all my buildings & tenants as needed. ### 17. Easy to Use with spectacular Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Kastle?** It's easy to use and the customer service is spectacular. I think the reporting features give great information while staying simple to set-up. **What do you dislike about Kastle?** It meets our needs, there's not an area where it's not doing what we need it to. **What problems is Kastle solving and how is that benefiting you?** We use it for our badge management and they're connected to our overall building systems. ### 18. Reliable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kastle?** Service is reliable, have not experienced significant instances of outage or equipment failure. **What do you dislike about Kastle?** Have experienced some delay in tech arriving on site when there has been a problem. **What problems is Kastle solving and how is that benefiting you?** Security is our biggest benefit. Ease of use of the system is helpful. Cell phone credentials a big positive. Visitor management is a nice feature but we haven't utilized due to limited number of visitors we have come to our site. ### 19. Easy to use office security system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** It is a simple system where we can easily add or remove cards from our account. Also has good notice for unexpected access and other issues, with customer service typically calling within a minute or two. **What do you dislike about Kastle?** Our office building required that we use Kastle as our security provider. Fortunately we have had a good experience, but that requirement was off putting. **What problems is Kastle solving and how is that benefiting you?** It is keeping our office suite secure by tracking entry/access. ### 20. Always helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa O. | Property Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Kastle?** Everything is always very easy to do, insert requests and make changes **What do you dislike about Kastle?** On occasions I have to ask for an invoice explanation since there is no information **What problems is Kastle solving and how is that benefiting you?** N/A ### 21. Key Keeper **Rating:** 5.0/5.0 stars **Reviewed by:** Loretta W. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Kastle?** As the key keeper, I hold the key to unlock the front door daily and keep it unlocked if I'm sitting at the reception desk. I like that when it is unlocked - the light that shines on the card swiper is green. If it is locked - it is red... the employee trying to get in better have their Kastle Card to enter. it is easy to activate a new employee as well as to deactivate if one has left the company, It is instant-either way. When I am not here, the front door remains locked. I've made one of the cards a restroom card and leave it at the front desk - accessable - to be able to come and go since the restroom is outside in the hallway. **What do you dislike about Kastle?** I'm not feeling any dislikes about Kastle... If I'm unable to figure something out, I just call my rep and he/she helps me troubleshoot. If I have issues- it is while making a list of employees with their card numbers. **What problems is Kastle solving and how is that benefiting you?** My issue is making a custom list of employees with their Kastle Card numbers and how long the card has been in use. ### 22. Kastle Review - Abby Santos **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Kastle?** Great security, card readers work very well with the key cards (almost 0 connection issues) **What do you dislike about Kastle?** Not much - only area I have some confusion with is navigating the Kastle website. Adding/deleting new users is easy, but the rest of the website is not super easy to understand. I currently have trouble finding a terminated user list on there. **What problems is Kastle solving and how is that benefiting you?** Kastle allows to cater to our specific needs regarding security access, since we are lab that operates 24/7. We are able to customize our readers to be on certain schedules and assign different levels of security to all our users. ### 23. ADP is the best. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Kastle?** PRFAA has the central office in DC, HR department can manage all the personnel at the central office conveniently. **What do you dislike about Kastle?** We need to control access at a service center in NY and a regional office in FL. It is complicated to allow new HR staff access to the platform. **What problems is Kastle solving and how is that benefiting you?** We have some doors that keep opening, and we need to make sure they keep closed. ### 24. Kastle Admin Software **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** Intuitive interface and responsive customer support team **What do you dislike about Kastle?** Nothing comes to mind. It's been a positive experience **What problems is Kastle solving and how is that benefiting you?** Kastle has helped us close the gaps in our physical security at 2 locations by upgrading our legacy security systems and installing new hardware and new software. Our Safety Department is able to investigate slips and falls on premises to a higher degree than we've had in the past. ### 25. The Kastle staff is very informative and responsive. **Rating:** 5.0/5.0 stars **Reviewed by:** Tierra T. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Kastle?** I like the accessibility to assistance and their fast response times. They show genuine concern for the issues that come up. **What do you dislike about Kastle?** I actually don't have any concerns at this time. **What problems is Kastle solving and how is that benefiting you?** We had keycard readers in the entire facility, ensuring anyone who doesnt have a key card does not gain access to the facility. ### 26. Great Web Interface and Reports, but Maintenance Can Be Disruptive **Rating:** 5.0/5.0 stars **Reviewed by:** Emillio S. | Project Manger, Facility Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Kastle?** The integrated web interface and monthly reports. **What do you dislike about Kastle?** Maintenance and upgrades can be inconvenient. **What problems is Kastle solving and how is that benefiting you?** Tracking staff entry and security. ### 27. Pretty decent camera/thermal cameras **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Kastle?** Peace of mind knowing that my site is being monitored even when I'm not there. **What do you dislike about Kastle?** Some times the phone calls could be avoided. We've had fire dept called when clearly there were just employees working or we've been called when a camera set off a false flair (no temps over 68 degrees) and yet they still call and ask if we'd like the fire dept dispatched. Also the delay between when a "fire" starts till when you get a call, can be up to 10+ minutes. **What problems is Kastle solving and how is that benefiting you?** 24/7 thermal monitoring ### 28. Reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Kastle?** Security is the best I have access to everything in real time. The techs are very friendly and reliable and the project manager too **What do you dislike about Kastle?** I wish my sales rep was better with communication, sometimes it takes a few follow ups in order to get my answer **What problems is Kastle solving and how is that benefiting you?** I have 24 hour surveillance ### 29. Great Customer Service, But Needs Better Arrival Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Justin V. | Lead Building Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kastle?** Customer Service and always so friendly. **What do you dislike about Kastle?** They don't call before coming onto property most of the time. **What problems is Kastle solving and how is that benefiting you?** n/a. ### 30. Kastle for Community Center **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Kastle?** Typically convenient to get into locked spaces, Keeps shared spaces secure **What do you dislike about Kastle?** -Kastle Presence app asks too many permissions - Presence app is buggy and doesn't let me remotely unlock (tested on multiple phones) - have to contact customer support for setting door schedule **What problems is Kastle solving and how is that benefiting you?** Automated front door access for business hours ### 31. good experience **Rating:** 2.5/5.0 stars **Reviewed by:** Alejandra R. | APM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Kastle?** The website is modern, and the customer service rep assigned to my property is very helpful (Derrick Thompson) **What do you dislike about Kastle?** I have no issues with Kastle, the system works well. **What problems is Kastle solving and how is that benefiting you?** unlock and lock doors at a especific time and monitoring services. ### 32. Great Service providers **Rating:** 5.0/5.0 stars **Reviewed by:** Shalece S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Kastle?** As a fairly new customer. We have had a phenomenal experience with Kastle. Customer support for the initial setup & introductory. Kastle offers training, assigns account reps and is really a hands-on company. If I need support someone is always available to help usually by email and they get back to me in a prompt manner. Kastle customer service is so exceptional I constantly compare the big difference between our other vendors. I love the functional online portal I/we have had an overall great experience with Kastle. **What do you dislike about Kastle?** The alarm alerts when our office door is left open to long. I believe we can setup this up to minimax a time for this but the alerts have decreased. **What problems is Kastle solving and how is that benefiting you?** Kastle installed a card reader which we use to access our office ### 33. Kastle Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kastle?** It's helpful especially when needing to reactivate key fobs. Customer service is fast and reliable. **What do you dislike about Kastle?** I really haven't experience any downsize while using Kastle, even when messages come through saying the system will be down. It doesn't affect me during my hours of work. **What problems is Kastle solving and how is that benefiting you?** It helps regulate who has access to our floor. We can check at times to see the last time someone used their key fob. It is very beneficial with logging in guest. ### 34. Effortless Communication That Streamlines Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Chantelle F. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kastle?** I like how seamless the communication process is. **What do you dislike about Kastle?** Sometimes it can be difficult to find what i need. **What problems is Kastle solving and how is that benefiting you?** Making it super easy to add people to our parking abilities. ### 35. Great Tech and Equipment, But Slow Service and Long Waits **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** Equipment, Techs, technology, people. ........ **What do you dislike about Kastle?** Understaffed, a lot of follow up, takes more than a week to get repairs completed, NEW installs and projects take MONTHS, not weeks. **What problems is Kastle solving and how is that benefiting you?** Much better equipment and monitoring ### 36. Great service! **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo G. | Asset Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Kastle?** Responsiveness from our account manager when reaching out to them. **What do you dislike about Kastle?** Not every technician is as knowledgeable as we'd hope for. **What problems is Kastle solving and how is that benefiting you?** Access to the building for tenants and also monitoring of our doors and fire panel ### 37. Reliable and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ana R. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** I love their customer service and how they are always available when I need help. There is never a delay and I also love how the instructions are given clearly to me and the way they help with my company as well. Another plus is their website, it's easy, I use it all the time and the features that I can terminate a profile or activate a badge on my own time is very useful. **What do you dislike about Kastle?** There is nothing negative I can think about Kastle. **What problems is Kastle solving and how is that benefiting you?** When I need a badge to activate for a visitor or when an employee loses a badge, I like that I can just go to the Kastle website and create a new a badge or profile myself ### 38. Absolutely Love This Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Kastle?** easy to use for adding the many visitors that we have **What do you dislike about Kastle?** There is Nothing that I dislike about Kastle **What problems is Kastle solving and how is that benefiting you?** I don't have a problem that needs to be addressed ### 39. need better response time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kastle?** ease of communication with submitting requests **What do you dislike about Kastle?** response to emails needs improvement from account representatives and managers **What problems is Kastle solving and how is that benefiting you?** visitor logs and camera footage ### 40. Excellent Customer Service with No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kastle?** Customer service was always available and ready to help. **What do you dislike about Kastle?** I don't have any dislikes about Kastle. Always received good service. **What problems is Kastle solving and how is that benefiting you?** They helped with user access to our suite. ### 41. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Kastle?** I appreciate their quick response to my concerns. **What do you dislike about Kastle?** That there are times when the response is so quick that they have yet to actually understand the issue. **What problems is Kastle solving and how is that benefiting you?** We had two occurrences of theft where we were uncertain as to if it was an outside or inside person. The installation of cameras when our main doors are unlocked has been very helpful. ### 42. Reliable and Issue-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kastle?** They are reliable and consistant. Thank you **What do you dislike about Kastle?** I don't have any issues with Kastle.Thank you **What problems is Kastle solving and how is that benefiting you?** Physical security of our office space and tracking of vistors. ### 43. Very helpfull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Kastle?** Good Costumer Service especiallly when you call. **What do you dislike about Kastle?** Nothing really, alway very helpfull any time of the day and night. **What problems is Kastle solving and how is that benefiting you?** Alarm systems. ### 44. User friendly technology for community associations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Kastle?** We use Kastle for our access control systems in our HOA. The products are versatile and easy to use and the staff is incredibly friendly. **What do you dislike about Kastle?** When we have a lightning strike it can take time to get a service person out. **What problems is Kastle solving and how is that benefiting you?** Problems with the high volume of guests to our property, helping us more efficiently manage them ### 45. Great and Efficent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Kastle?** I like how Kastle Security offers a seamless and reliable way to monitor and manage security systems. Their tech tends to focus on ease of use with things like mobile apps, keyless entry, and 24/7 monitoring, which could be really appealing if you're into streamlined, high-tech solutions. And how their user-friendly approach or the sense of security that stands out the most **What do you dislike about Kastle?** The potential for technical issues, like connectivity problems or glitches with the mobile app. The pricing can be a bit high for certain features or service plans. If you’re looking for something more customizable, their packages might feel a bit rigid too. **What problems is Kastle solving and how is that benefiting you?** Problems such as having security when using our office and bathroom doors. Being able to seperate and track people coming in and out. And being able to seperate out the genders in which the bathrooms are being allowed. ### 46. Great company to use for physical security, both video and card access. **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Chief Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Kastle?** The people at Kastle are very easy to work with. The call center is always extremely helpful, and on top of every situation, and the customer service center is the best I've worked with. The techs that come out to resove problems are very experienced in the systems they are working on. We are currently working with them to install a Safetrust moble platform for one of my tenents, and it is going smoothly. We also use the Kastle Insites to gauge the number of people returning to work. This system is very user friendly and I am on either the camera monitor site or checking the occupancy of the building a few time a month. **What do you dislike about Kastle?** I have not found any down side in working with Kastle. They are local, and fast to respond to problems, no complaints. **What problems is Kastle solving and how is that benefiting you?** We have no problems at this time. ### 47. Chief Engineer @ 98 San Jac **Rating:** 5.0/5.0 stars **Reviewed by:** Julius S. | Chief Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Kastle?** Communication, Customer Service, Tech Service, Responsive. **What do you dislike about Kastle?** Mixed, I like it, I don't have any issue with it personally. Security says - Cameras lag and disconnect from time to time. Cusomers - Something about the app that gives them issues sometimes, they say it's a hit or miss. There is an apple watch option that customers really like. **What problems is Kastle solving and how is that benefiting you?** The great thing is that most people will forget their keys, lunch, books, etc. but customers always have their phones so I think that is a great advantage to provide accessibility to their suites. Great way to track every user at any entry. ### 48. Does Exactly what is asked at all times. Cant ask for me **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio A. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Kastle?** uptime, lack of true issues, interface is simple enough to use. Customer Service helpful and solutions oriented. I use it all the time and integrate into my daily routine flawlessly as IT Coordinator. **What do you dislike about Kastle?** The reports sections is a bit confusing at first. better explanations of each report would help. **What problems is Kastle solving and how is that benefiting you?** Access to our building, assigning staff fobs to enter facilities. ### 49. Kastle Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia P. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Kastle?** I like working with my rep! Customer service is great and very responsive. **What do you dislike about Kastle?** n/a - no complaints yet - i have had a good experience this far. **What problems is Kastle solving and how is that benefiting you?** Anytime I have error with my access badge ### 50. The service provided is efficient and reliable. We have never had any issues with the services. **Rating:** 5.0/5.0 stars **Reviewed by:** Helen A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Kastle?** Reliable, trustworthy, and responsive. Exactly what a security system should be. **What do you dislike about Kastle?** We have never encountered any issues with your service. **What problems is Kastle solving and how is that benefiting you?** Office security and flexibility. It is very easy to onboard new employees and frequent visitors. And it is even easier to remove employees and visitors from the system. ## Kastle Discussions - [How has Kastle’s customer service helped you make access changes quickly?](https://www.g2.com/discussions/how-has-kastle-s-customer-service-helped-you-make-access-changes-quickly) - 1 upvote - [View Kastle pricing details and edition comparison](https://www.g2.com/products/kastle/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A46%3A15+-0500&secure%5Bsession_id%5D=ec16e02f-d747-45f6-867a-9c47d6da4c33&secure%5Btoken%5D=f1af1ea07962160dbdc70db406a8a3a6d426233c3e2fa9df4f711120d44e6726&format=llm_user) ## Kastle Integrations - [Cove](https://www.g2.com/products/cove-2025-04-28/reviews) ## Kastle Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Platform Interoperability** - Notifications - Hardware **Video Intelligence** - AI-Based Search - Object Detection - Workflow **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top Kastle Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews)