--- title: Kastle Reviews meta_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 189 scale: '5' date_modified: '2026-08-09' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Kastle Reviews **Vendor:** Kastle Systems **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.6/5.0 **Total Reviews:** 189 ## About Kastle Kastle offers unparalleled property technology solutions, safeguarding premier commercial real estate, multifamily communities, enterprise clients, and school and government facilities. Integrating advanced access control, video surveillance, and visitor management technologies, we ensure enhanced security and superior performance. As tens of thousands trust our services daily, we stand out as a partner dedicated to innovation, leadership, and comprehensive managed security services. Discover the Kastle difference at kastle.com. ## Kastle Pros & Cons **What users like:** - Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. (42 reviews) - Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. (40 reviews) - Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. (35 reviews) - Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. (23 reviews) - Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. (15 reviews) - Security (15 reviews) - Access (14 reviews) - Users enjoy the **easy access** provided by Kastle's key-less system and exceptional customer support experience. (14 reviews) - Users value the **easy-to-use interface** of Kastle, complemented by excellent customer service and reliable equipment. (13 reviews) - Convenience (11 reviews) **What users dislike:** - Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. (15 reviews) - Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. (15 reviews) - Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. (8 reviews) - Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. (8 reviews) - Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. (8 reviews) - App Instability (7 reviews) - Users experience **communication issues** with Kastle, noting delays in responses and premature call disconnections. (7 reviews) - Users find Kastle's system **complex and sluggish** , making tasks challenging and leading to frustrating experiences. (7 reviews) - Users experience **connectivity issues** with Kastle, causing inefficiencies and concerns regarding access management and door security. (5 reviews) - Insufficient Information (5 reviews) ## Kastle Discussions - [How has Kastle’s customer service helped you make access changes quickly?](https://www.g2.com/discussions/how-has-kastle-s-customer-service-helped-you-make-access-changes-quickly) - 1 upvote - [View Kastle pricing details and edition comparison](https://www.g2.com/products/kastle/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A23%3A14+-0500&secure%5Bsession_id%5D=e6790514-8b1d-48f5-91fc-7e2fd39c3768&secure%5Btoken%5D=e3fa3ef572e075f8544c4393c9c4ed951e13ceaaf78fa9ac4f141cae03d4e9e1&format=llm_user) ## Kastle Integrations - [Cove](https://www.g2.com/products/cove-2025-04-28/reviews) ## Kastle Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Compliance Management - Badge Management - AI Copilot - Event Logs - Alarm Management - Collaboration Tools - Customizable Forms - Employee Management - Generative AI - Historical Reporting - Workflow Management - Visitor Management - Occupancy Management - Audit Trail - Reporting & Statistics - Self Service Portal - Security Management - Task Scheduling - Video Capture - Real-Time Data - Location Tracking - Customizable Reports - Alerts/Notifications - Third-Party Integrations - Investigation Management - Data Import/Export - User Profiles - Activity Dashboard - Risk Assessment - Remote Access & Monitoring - Single Sign On - Attendance Tracking - Registration Management - Safety Incident Management - Real-Time Monitoring - API - Event Management - Audit Management - Visitor Tracking - Multi-Location - Authentication - Access Controls/Permissions **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation - Workflow Management - Document Management - Registration Management - Contact Management - Compliance Management - Parking Management - Badge Management - Email Management - Access Management **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Platform Interoperability** - Notifications - Hardware - Emergency Notification **Video Intelligence** - AI-Based Search - Object Detection - Workflow **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support - Generative AI - Employee Directory - Security Gate Access Control - Biometric Recognition - Access Controls/Permissions - ID Scanning - Customizable Forms - SMS Messaging - Pre-Registration - Time Tracking - Reporting & Statistics - Facial Recognition - Multi-Language - Digital Signature - Authentication - Visitor Tracking - Multi-Location - Mobile Access - Watch List - Photo Capture - Wireless Internet Access Control - AI Copilot - User Profiles **Agentic AI - Visitor Management** - Decision Making ## Top Kastle Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (427 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews)