# Top 10 Kaseya BMS Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 41 Research alternative solutions to Kaseya BMS on G2, with real user reviews on competing tools. IT Service Management Tools is a widely used technology, and many people are seeking productive, easy to use software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to Kaseya BMS include response time and time tracking. The best overall Kaseya BMS alternative is ServiceNow IT Service Management. Other similar apps like Kaseya BMS are Freshservice, NinjaOne, Remote Monitoring and Management, and SolarWinds Service Desk. Kaseya BMS alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk) or [Endpoint Management Software](https://www.g2.com/categories/endpoint-management). ## Best Paid & Free Alternatives to Kaseya BMS - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) ## Top 10 Alternatives to Kaseya BMS Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Kaseya BMS stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Networking, and Education Management, and find the best product for your business. ### 1. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,962 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Kaseya BMS, ServiceNow IT Service Management is: - More expensive - Easier to do business with - Better at support Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs ServiceNow IT Service Management](https://www.g2.com/compare/kaseya-bms-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-it-incident-response-squadcast) ### 2. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,355 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Kaseya BMS, Freshservice is: - Better at support - Easier to do business with - More usable Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs Freshservice](https://www.g2.com/compare/freshservice-vs-kaseya-bms) **Compare Freshservice with other alternatives:** - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs Remote Monitoring and Management](https://www.g2.com/compare/freshservice-vs-remote-monitoring-and-management) - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs ClickUp](https://www.g2.com/compare/clickup-vs-freshservice) - [Freshservice vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-freshservice) - [Freshservice vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/freshservice-vs-solarwinds-it-incident-response-squadcast) ### 3. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 5,036 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to Kaseya BMS, NinjaOne is: - Easier to do business with - Better at support - Easier to set up Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs NinjaOne](https://www.g2.com/compare/kaseya-bms-vs-ninjaone) **Compare NinjaOne with other alternatives:** - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs Remote Monitoring and Management](https://www.g2.com/compare/ninjaone-vs-remote-monitoring-and-management) - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs ClickUp](https://www.g2.com/compare/clickup-vs-ninjaone) - [NinjaOne vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-ninjaone) - [NinjaOne vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/ninjaone-vs-solarwinds-it-incident-response-squadcast) ### 4. [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,260 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to Kaseya BMS, Remote Monitoring and Management is: - Easier to do business with - Better at support - Easier to set up Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs Remote Monitoring and Management](https://www.g2.com/compare/kaseya-bms-vs-remote-monitoring-and-management) **Compare Remote Monitoring and Management with other alternatives:** - [Remote Monitoring and Management vs ServiceNow IT Service Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-servicenow-it-service-management) - [Remote Monitoring and Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs SolarWinds Service Desk](https://www.g2.com/compare/remote-monitoring-and-management-vs-solarwinds-service-desk) - [Remote Monitoring and Management vs SysAid](https://www.g2.com/compare/remote-monitoring-and-management-vs-sysaid) - [Remote Monitoring and Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs ClickUp](https://www.g2.com/compare/clickup-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-remote-monitoring-and-management) - [Remote Monitoring and Management vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/remote-monitoring-and-management-vs-solarwinds-it-incident-response-squadcast) ### 5. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to Kaseya BMS, SolarWinds Service Desk is: - Better at support - Easier to do business with - More usable Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs SolarWinds Service Desk](https://www.g2.com/compare/kaseya-bms-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ClickUp](https://www.g2.com/compare/clickup-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-solarwinds-service-desk) ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 753 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Kaseya BMS, SysAid is: - Better at support - Easier to do business with - More usable Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs SysAid](https://www.g2.com/compare/kaseya-bms-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) - [SysAid vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-sysaid) - [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs ClickUp](https://www.g2.com/compare/clickup-vs-sysaid) - [SysAid vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-sysaid) - [SysAid vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-sysaid) ### 7. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 986 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Kaseya BMS, Jira Service Management is: - Easier to do business with - Better at support - Better at meeting requirements Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-kaseya-bms) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs Remote Monitoring and Management](https://www.g2.com/compare/jira-service-management-vs-remote-monitoring-and-management) - [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-jira-service-management) - [Jira Service Management vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-jira-service-management) - [Jira Service Management vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/jira-service-management-vs-solarwinds-it-incident-response-squadcast) ### 8. [ClickUp](https://www.g2.com/products/clickup/reviews) By ClickUp **Average Rating:** 4.6/5 **Total Reviews:** 14,202 ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. Reviewers say compared to Kaseya BMS, ClickUp is: - Easier to do business with - Better at support - Better at meeting requirements Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs ClickUp](https://www.g2.com/compare/clickup-vs-kaseya-bms) **Compare ClickUp with other alternatives:** - [ClickUp vs ServiceNow IT Service Management](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management) - [ClickUp vs Freshservice](https://www.g2.com/compare/clickup-vs-freshservice) - [ClickUp vs NinjaOne](https://www.g2.com/compare/clickup-vs-ninjaone) - [ClickUp vs Remote Monitoring and Management](https://www.g2.com/compare/clickup-vs-remote-monitoring-and-management) - [ClickUp vs SolarWinds Service Desk](https://www.g2.com/compare/clickup-vs-solarwinds-service-desk) - [ClickUp vs SysAid](https://www.g2.com/compare/clickup-vs-sysaid) - [ClickUp vs Jira Service Management](https://www.g2.com/compare/clickup-vs-jira-service-management) - [ClickUp vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-clickup) - [ClickUp vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/clickup-vs-solarwinds-it-incident-response-squadcast) ### 9. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) By Automation Anywhere **Average Rating:** 4.5/5 **Total Reviews:** 5,644 Automation Anywhere Agentic Process Automation (APA) lets you build and orchestrate AI agents, RPA bots, APIs, documents, and people across every enterprise system — with process expertise and governance built into every step. Reviewers say compared to Kaseya BMS, Automation Anywhere Agentic Process Automation is: - Better at support - Slower to reach roi - Easier to do business with Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-kaseya-bms) **Compare Automation Anywhere Agentic Process Automation with other alternatives:** - [Automation Anywhere Agentic Process Automation vs ServiceNow IT Service Management](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-servicenow-it-service-management) - [Automation Anywhere Agentic Process Automation vs Freshservice](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-freshservice) - [Automation Anywhere Agentic Process Automation vs NinjaOne](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-ninjaone) - [Automation Anywhere Agentic Process Automation vs Remote Monitoring and Management](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-remote-monitoring-and-management) - [Automation Anywhere Agentic Process Automation vs SolarWinds Service Desk](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-solarwinds-service-desk) - [Automation Anywhere Agentic Process Automation vs SysAid](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-sysaid) - [Automation Anywhere Agentic Process Automation vs Jira Service Management](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-jira-service-management) - [Automation Anywhere Agentic Process Automation vs ClickUp](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-clickup) - [Automation Anywhere Agentic Process Automation vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-solarwinds-it-incident-response-squadcast) ### 10. [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.4/5 **Total Reviews:** 310 SolarWinds IT Incident Response is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences. Reviewers say compared to Kaseya BMS, SolarWinds IT Incident Response (Squadcast) is: - Easier to do business with - Better at support - Easier to set up Categories in common with Kaseya BMS: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Kaseya BMS vs SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/compare/kaseya-bms-vs-solarwinds-it-incident-response-squadcast) **Compare SolarWinds IT Incident Response (Squadcast) with other alternatives:** - [SolarWinds IT Incident Response (Squadcast) vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-it-incident-response-squadcast) - [SolarWinds IT Incident Response (Squadcast) vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-it-incident-response-squadcast) - [SolarWinds IT Incident Response (Squadcast) vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-it-incident-response-squadcast) - [SolarWinds IT Incident Response (Squadcast) vs Remote Monitoring and Management](https://www.g2.com/compare/remote-monitoring-and-management-vs-solarwinds-it-incident-response-squadcast) - [SolarWinds IT Incident Response (Squadcast) vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-solarwinds-service-desk) - [SolarWinds IT Incident Response (Squadcast) vs SysAid](https://www.g2.com/compare/solarwinds-it-incident-response-squadcast-vs-sysaid) - [SolarWinds IT Incident Response (Squadcast) vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-it-incident-response-squadcast) - [SolarWinds IT Incident Response (Squadcast) vs ClickUp](https://www.g2.com/compare/clickup-vs-solarwinds-it-incident-response-squadcast) - [SolarWinds IT Incident Response (Squadcast) vs Automation Anywhere Agentic Process Automation](https://www.g2.com/compare/automation-anywhere-agentic-process-automation-vs-solarwinds-it-incident-response-squadcast) --- ## Kaseya BMS Alternatives FAQs ### What are the best alternatives to Kaseya BMS in 2026? According to G2, the top alternatives to Kaseya BMS in the IT Service Management category include [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1863 reviews), [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 stars, 1164 reviews), [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 stars, 4307 reviews), and [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews). These alternatives are highly rated for their ease of use, automation capabilities, and comprehensive feature sets. ### What features do alternatives offer that Kaseya BMS does not? Reviewers of Kaseya BMS noted challenges with reporting customization, an outdated and clunky interface, limited API capabilities affecting third-party reporting, and cumbersome workflows such as quotation and invoicing processes. Some also mentioned integration limitations, slow performance, and a steep learning curve for certain features. ### Which IT Service Management (ITSM) Tools tools do reviewers recommend instead of Kaseya BMS? Reviewers recommend [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) for its advanced automation, centralized platform, and AI-powered workflows that improve efficiency and visibility. [Atera](https://www.g2.com/products/atera/reviews) is favored for its all-in-one platform combining RMM, helpdesk, ticketing, and automation with a transparent per-technician pricing model. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) is praised for its unified IT operations platform, fast remote access, and reliable patch management. [Freshservice](https://www.g2.com/products/freshservice/reviews) is noted for its ease of use, ITIL-aligned workflows, and strong automation features that reduce manual effort and improve service delivery. These tools also outperform Kaseya BMS in ease of administration, support quality, and meeting requirements, making them strong recommendations for ITSM needs. ### How does Kaseya BMS compare to ServiceNow IT Service...? According to G2 data, [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) holds an average rating of 4.3/5 from 41 reviews, while [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (ITSM) has a higher average rating of 4.5/5 from 1,863 reviews, indicating stronger overall user satisfaction. In dimension scores, ServiceNow ITSM leads Kaseya BMS by 0.3 points in Meeting Requirements (8.9 vs 8.6), 0.1 in Usability (8.5 vs 8.4), 0.1 in Ease of Setup (8.2 vs 8.1), 0.1 in Ease of Admin (8.6 vs 8.5), 0.8 in Support (8.6 vs 7.8), and 0.9 in Ease of Doing Business With (8.9 vs 8.0), reflecting a consistent advantage across key user experience and support dimensions. User reviews highlight that [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) is praised for its efficiency, ticket management, automation, and ease of use, especially its integration with other Kaseya tools and simple workflows suited for starting MSPs. However, users note limitations such as an outdated interface, occasional clunkiness, and less responsive customer service. In contrast, [ServiceNow ITSM](https://www.g2.com/products/servicenow-it-service-management/reviews) is recognized for its comprehensive incident management, extensive automation, strong integrations (including Microsoft 365 and Slack), and powerful workflow customization. It excels in scalability and process standardization, making it suitable for large enterprises. Users also appreciate its reporting capabilities and AI features like Now Assist. While ServiceNow ITSM offers a richer feature set and stronger support, it is noted for a steeper learning curve, higher cost, and complexity in setup and customization. Kaseya BMS is favored for simpler, faster deployment and ease of use in smaller or less complex environments. Overall, ServiceNow ITSM is positioned as a more robust, enterprise-grade ITSM platform, whereas Kaseya BMS appeals to users seeking straightforward PSA and IT service management with efficient ticketing and automation. ### Why do users choose ServiceNow IT Service... over Kaseya BMS? Users choose [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) over [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) primarily for its comprehensive and scalable IT service management capabilities. With 1,863 reviews averaging 4.5 stars, ServiceNow ITSM is favored for its advanced automation, deep integration with enterprise systems like Microsoft 365 and Slack, and strong adherence to ITIL best practices. ServiceNow ITSM's workflow customization, centralized platform for incident, change, problem, and request management, and robust reporting and dashboard features enable organizations to standardize processes and improve operational efficiency. Users highlight its ability to handle complex, cross-departmental workflows and provide real-time visibility into service performance, which supports better decision-making and accountability. Despite its higher cost and complexity, ServiceNow ITSM's extensive feature set, AI-enhanced capabilities (such as Now Assist), and strong support ecosystem make it a strategic choice for enterprises seeking a unified, scalable, and future-proof ITSM solution. Its superior dimension scores in support (8.6 vs 7.8) and ease of doing business with (8.9 vs 8.0) further reinforce why users prefer it for long-term IT service management needs according to G2 data. ## Explore Articles - [Is Accenture worth it for Adobe consulting services?](https://www.g2.com/discussions/is-accenture-worth-it-for-adobe-consulting-services) - [What's the best accounting solution for a growing business](https://www.g2.com/discussions/what-s-the-best-accounting-solution-for-a-growing-business) - [Upwork vs Fiverr vs Toptal for a company trying to find and hire senior software developers rather than entry-level task workers?](https://www.g2.com/discussions/upwork-vs-fiverr-vs-toptal-for-a-company-trying-to-find-and-hire-senior-software-developers-rather-than-entry-level-task-workers) - [Best data visualization platforms for enterprise analytics](https://www.g2.com/discussions/best-data-visualization-platforms-for-enterprise-analytics) - [Which hybrid cloud storage providers give the most seamless integration with an existing on-prem SAN so a company can extend storage capacity to the cloud without replacing its current infrastructure?](https://www.g2.com/discussions/which-hybrid-cloud-storage-providers-give-the-most-seamless-integration-with-an-existing-on-prem-san-so-a-company-can-extend-storage-capacity-to-the-cloud-without-replacing-its-current-infrastructure) - [Is Apollo ILS worth it for mid-size public or academic institutions that need fast deployment and minimal training overhead, or does Koha deliver the same value as an open-source alternative?](https://www.g2.com/discussions/is-apollo-ils-worth-it-for-mid-size-public-or-academic-institutions-that-need-fast-deployment-and-minimal-training-overhead-or-does-koha-deliver-the-same-value-as-an-open-source-alternative) ## Spotlight Categories - [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) - [Experience Management Software](https://www.g2.com/categories/experience-management) - [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor)