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# Freshsales vs Kapture CX Comparison - What are their main differences?

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FreshsalesKapture CX[+ Add Product](#)

Pricing

**Freshsales**
Free Trial

**Starting at $9.00** 1 User Per Month · Growth

**$39.00** 1 User Per Month · Pro

**$59.00** 1 User Per Month · Enterprise

**Kapture CX**

**Contact Us** 1 Users Per Month · ENTERPRISE

**Contact Us** 1 Users Per Month · PROFESSIONAL

**Contact Us** 1 Users Per Month · ESSENTIAL

**Pricing Insights**
from reviews

Perceived Cost

**Freshsales**
$$$$$

**Kapture CX**
$$$$$

Average Discount

**Freshsales**
10%

**Kapture CX**
12%2% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Freshsales** 6 months
Based on 100 responses

**Kapture CX** 6 months
Based on 100 responses

Return on Investment

**Freshsales** 6 months
Based on 100 responses

**Kapture CX** 6 months
Based on 100 responses

 ![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")

 ![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")

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**Pros & Cons**
from reviews

**Freshsales**
[
Ease of Use (104)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1318749&qs=pros-and-cons#reviews)[
Features (69)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324369&qs=pros-and-cons#reviews)[
Missing Features (48)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324231&qs=pros-and-cons#reviews)[
Limited Features (32)
](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1326425&qs=pros-and-cons#reviews)

**Kapture CX**
[
Ease of Use (127)
](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478999&qs=pros-and-cons#reviews)[
Features (92)
](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478574&qs=pros-and-cons#reviews)[
Slow Performance (58)
](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1478102&qs=pros-and-cons#reviews)[
Slow Loading (54)
](https://www.g2.com/products/kapture-cx/reviews?filters%5Bsentiment_snippet%5D=1479084&qs=pros-and-cons#reviews)

Integrations

**Freshsales**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b8b49f2b6f9cd484b0efa52a4abd8269/microsoft-microsoft-power-bi.png "Product Avatar Image")

Microsoft Power BI

](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/freshsales/integrations)

**Kapture CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image")

Ameyo by Exotel Cloud...

](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_06bd5352fdfc9a31bf0c1cbf1549b614/ozonetel.png "Product Avatar Image")

Ozonetel

](https://www.g2.com/products/ozonetel/reviews)[
View all
](https://www.g2.com/products/kapture-cx/integrations)

Screenshots

**Freshsales**
 ![Freshsales screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/199379/Contact-scoring.png)

**Kapture CX**
 ![Kapture CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1373714/Conversational-AI-Chatbots.gif)

**Ratings**
from reviews

Meets Requirements

**Freshsales**

**8.7** /10

Based on 1,051 responses

**Kapture CX**

**9.0** /10

Based on 303 responses

Ease of Use

**Freshsales**

**9.0** /10

Based on 1,065 responses

**Kapture CX**

**9.1** /10

Based on 304 responses

Ease of Setup

**Freshsales**

**8.7** /10

Based on 571 responses

**Kapture CX**

**9.1** /10

Based on 256 responses

Ease of Admin

**Freshsales**

**8.9** /10

Based on 535 responses

**Kapture CX**

**8.8** /10

Based on 115 responses

Quality of Support

**Freshsales**

**8.8** /10

Based on 1,020 responses

**Kapture CX**

**8.8** /10

Based on 302 responses

Has the product been a good partner in doing business?

**Freshsales**

**9.0** /10

Based on 529 responses

**Kapture CX**

**8.9** /10

Based on 116 responses

Product Direction (% positive)

**Freshsales**

**9.3** /10

Based on 1,043 responses

**Kapture CX**

**9.4** /10

Based on 275 responses

**Features**
ratings from reviews

CRM

**8.4** /10

Based on 838 responses

Not enough data

AI Customer Support Agents

Not enough data

**8.0** /10

Based on 36 responses

Help Desk

Not enough data

**8.5** /10

Based on 187 responses

Uncover more feature rated insights from real users to improve your shopping experience.

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AI Chatbots

Not enough data

**8.8** /10

Based on 22 responses

AI Sales Assistant

**8.3** /10

Based on 25 responses

Not enough data

Sales Engagement

**8.5** /10

Based on 276 responses

Not enough data

Contact Center Knowledge Base

Not enough data

**8.9** /10

Based on 37 responses

Customer Communications Management

Not enough data

**8.5** /10

Based on 85 responses

Complaint Management

Not enough data

**8.4** /10

Based on 79 responses

Chatbots

Not enough data

**8.9** /10

Based on 39 responses

Feedback Analytics

Not enough data

**7.7** /10

Based on 7 responses

Conversational Support

Not enough data

**8.1** /10

Based on 47 responses

Online Form Builder

**8.6** /10

Based on 17 responses

Not enough data

Live Chat

Not enough data

**9.0** /10

Based on 133 responses

Customer Self-Service

Not enough data

**8.6** /10

Based on 74 responses

Social Customer Service

Not enough data

**8.7** /10

Based on 56 responses

Digital Customer Service Platforms

Not enough data

**7.4** /10

Based on 7 responses

Field Service Management

Not enough data

**8.5** /10

Based on 21 responses

Lead Scoring

**8.7** /10

Based on 58 responses

Not enough data

Sales Performance Management

**8.5** /10

Based on 38 responses

Not enough data

Email Tracking

**8.7** /10

Based on 289 responses

Not enough data

Sales Analytics

**8.2** /10

Based on 103 responses

Not enough data

Outbound Call Tracking

**9.0** /10

Based on 191 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
67.6%

Mid-Market(51-1000 emp.)
26.9%

Enterprise(\> 1000 emp.)
5.4%

Small-Business(50 or fewer emp.)
67.6%

Mid-Market(51-1000 emp.)
26.9%

Enterprise(\> 1000 emp.)
5.4%

Small-Business(50 or fewer emp.)
28.6%

Mid-Market(51-1000 emp.)
56.8%

Enterprise(\> 1000 emp.)
14.6%

Small-Business(50 or fewer emp.)
28.6%

Mid-Market(51-1000 emp.)
56.8%

Enterprise(\> 1000 emp.)
14.6%

**Reviewers' Industry**

[![Freshsales](https://images.g2crowd.com/uploads/product/hd_favicon/020ad5e0a844bc41d785abdf657d7623/freshsales.svg "Freshsales")](https://www.g2.com/products/freshsales/reviews)
Freshsales

Information Technology and Services
16.6%

Computer Software
13.7%

Marketing and Advertising
7.8%

Financial Services
4.2%

Internet
3.6%

Other
54.1%

[![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](https://www.g2.com/products/kapture-cx/reviews)
Kapture CX

Consumer Services
14.0%

Pharmaceuticals
7.8%

Health, Wellness and Fitness
6.9%

Telecommunications
5.9%

Financial Services
5.6%

Other
59.8%

Alternatives

**Freshsales Alternatives**

 ![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay")

[
EngageBay
](/products/engagebay/reviews)

 ![ActiveCampaign](https://images.g2crowd.com/uploads/product/hd_favicon/be9e1369027bd58113f937595c7fbdf0/activecampaign.svg "ActiveCampaign")

[
ActiveCampaign
](/products/activecampaign/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

**Kapture CX Alternatives**

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk")

[
Zoho Desk
](/products/zoho-desk/reviews)

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

## Freshsales vs Kapture CX

When assessing the two solutions, reviewers found Kapture CX easier to use and set up. However, Freshsales is easier to administer. Reviewers also preferred doing business with Freshsales overall.

- Reviewers felt that Kapture CX meets the needs of their business better than Freshsales.
- When comparing quality of ongoing product support, Freshsales and Kapture CX provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Kapture CX over Freshsales.