Kapture CX Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 78 Kapture CX reviews.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 105 Kapture CX reviews.

As reported in 86 Kapture CX reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 87 Kapture CX reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 88 reviewers of Kapture CX have provided feedback on this feature.

As reported in 83 Kapture CX reviews. Displays important metrics relating to performance

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website. 33 reviewers of Kapture CX have provided feedback on this feature.

Based on 33 Kapture CX reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 33 Kapture CX reviews.

Based on 33 Kapture CX reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 34 Kapture CX reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 35 Kapture CX reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 33 Kapture CX reviews. Can collect and store information from interlocators, such as email, phone number, etc.

User Experience of creating and submitting a ticket This feature was mentioned in 107 Kapture CX reviews.

Based on 96 Kapture CX reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions 92 reviewers of Kapture CX have provided feedback on this feature.

Respond to common requests with standard reply 89 reviewers of Kapture CX have provided feedback on this feature.

Offers tools for managing and tracking service-level agreements (SLAs) 90 reviewers of Kapture CX have provided feedback on this feature.

Based on 88 Kapture CX reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 89 Kapture CX reviews.

Based on 93 Kapture CX reviews. Central repository for account and contact information

Based on 86 Kapture CX reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 86 reviewers of Kapture CX have provided feedback on this feature.

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 83 Kapture CX reviews.

Based on 84 Kapture CX reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. 79 reviewers of Kapture CX have provided feedback on this feature.

Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices.

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Allows designs to adapt automatically to the device that users access the survey or software.

Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback.

Analyze collected feedback near or in real-time.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Provides a secure and compliant system.

Continually inspects, audits, and monitors system to keep it up to date.

Provides a repository of information that can be used by those seeking support. 66 reviewers of Kapture CX have provided feedback on this feature.

Based on 63 Kapture CX reviews. Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues. This feature was mentioned in 61 Kapture CX reviews.

Based on 60 Kapture CX reviews. Optimizes the customer self-service experience on mobile devices

Based on 62 Kapture CX reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 63 Kapture CX reviews.

Automates some or all operation related tasks 60 reviewers of Kapture CX have provided feedback on this feature.

As reported in 61 Kapture CX reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 58 Kapture CX reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Uses the calendar tool to determine field workers who are free for the job. This feature was mentioned in 16 Kapture CX reviews.

Notifies field service workers of their upcoming assignments. This feature was mentioned in 12 Kapture CX reviews.

As reported in 16 Kapture CX reviews. Allows users to see tasks according to permissions and roles.

Based on 17 Kapture CX reviews. Allows clients to book jobs through the desktop page or within the app.

Based on 14 Kapture CX reviews. Tracks employee location to ensure timeliness.

Enables communication within the app from manager to field service employee. 16 reviewers of Kapture CX have provided feedback on this feature.

Monitors behavior in the field. 12 reviewers of Kapture CX have provided feedback on this feature.

Notifies clients, should any delays or mishaps occur. This feature was mentioned in 14 Kapture CX reviews.

Includes some ability to serve as a sales and ordering application. This feature was mentioned in 15 Kapture CX reviews.

Creates reports that reflect field performance either as a team or individually, to review productivity. This feature was mentioned in 17 Kapture CX reviews.

Based on 15 Kapture CX reviews. Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

As reported in 11 Kapture CX reviews. Sends invoices through the software and allows clients to pay on the spot.

Based on 12 Kapture CX reviews. Integrates with CRM software to monitor all aspects of the customer relationship.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 28 reviewers of Kapture CX have provided feedback on this feature.

Delivers notifications to both sides of the conversation. 29 reviewers of Kapture CX have provided feedback on this feature.

As reported in 29 Kapture CX reviews. Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help. 28 reviewers of Kapture CX have provided feedback on this feature.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 26 Kapture CX reviews.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 105 Kapture CX reviews.

Archives conversations in a separate location for later reference. This feature was mentioned in 27 Kapture CX reviews.

As reported in 29 Kapture CX reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 27 Kapture CX reviews.

As reported in 28 Kapture CX reviews. Provides a central location for help requests, helping employees respond sooner.

As reported in 28 Kapture CX reviews. Allows for the creation of profiles for contacts and customers.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 52 Kapture CX reviews.

Allows administrators to create templated responses to frequently asked questions. 49 reviewers of Kapture CX have provided feedback on this feature.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 52 Kapture CX reviews.

Based on 53 Kapture CX reviews. Connects employees with customers through a social media solution.

Ability to connect agents with customers through email. This feature was mentioned in 48 Kapture CX reviews.

Based on 48 Kapture CX reviews. Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution. This feature was mentioned in 48 Kapture CX reviews.

Based on 76 Kapture CX reviews. Software incorporates multiple digital communications channels.

Allows incorporation of inbound contacts from non-marketing channels. 72 reviewers of Kapture CX have provided feedback on this feature.

Based on 74 Kapture CX reviews. Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 51 Kapture CX reviews.

As reported in 52 Kapture CX reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 46 reviewers of Kapture CX have provided feedback on this feature.

Based on 50 Kapture CX reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. 31 reviewers of Kapture CX have provided feedback on this feature.

Operationalizes data delivery workflows to easily scale repeatable preparation needs 28 reviewers of Kapture CX have provided feedback on this feature.

As reported in 28 Kapture CX reviews. Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software This feature was mentioned in 27 Kapture CX reviews.

Based on 29 Kapture CX reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 30 Kapture CX reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 28 reviewers of Kapture CX have provided feedback on this feature.

Ensures user access management, data lineage, and data encryption 28 reviewers of Kapture CX have provided feedback on this feature.

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 28 reviewers of Kapture CX have provided feedback on this feature.

As reported in 27 Kapture CX reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

As reported in 26 Kapture CX reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Based on 27 Kapture CX reviews. Protects data with some form of encryption as it leaves your secure or local network.

Allows administrators to set user access privileges to permit approved parties to access sensitive data. 25 reviewers of Kapture CX have provided feedback on this feature.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. 25 reviewers of Kapture CX have provided feedback on this feature.

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Allows planning and deployment of an overall communications strategy. 74 reviewers of Kapture CX have provided feedback on this feature.

Includes or integrates with content creation apps. This feature was mentioned in 74 Kapture CX reviews.

Outbound communications are segmented and personalized. 76 reviewers of Kapture CX have provided feedback on this feature.

Based on 76 Kapture CX reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 74 reviewers of Kapture CX have provided feedback on this feature.

Permits use by job roles outside of service department 73 reviewers of Kapture CX have provided feedback on this feature.

Allows linking of useful information such as screen shots This feature was mentioned in 71 Kapture CX reviews.

Based on 71 Kapture CX reviews. Provides direct contact between CSRs and customers outside of milestones

Based on 73 Kapture CX reviews. Informs stakeholders of activity on escalated or high-value cases

Evaluates frequency of types of complaints This feature was mentioned in 72 Kapture CX reviews.

Based on 73 Kapture CX reviews. Includes a dashboard or other means of performance monitoring

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Based on 28 Kapture CX reviews. Enables the creation of an internal repository of knowledge articles

Provides workflows for writing, editing, approving, and publishing knowledge article content 27 reviewers of Kapture CX have provided feedback on this feature.

Helps users understand which knowledge articles are working and identifies areas of improvement 27 reviewers of Kapture CX have provided feedback on this feature.

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query This feature was mentioned in 29 Kapture CX reviews.

As reported in 29 Kapture CX reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Based on 28 Kapture CX reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Based on 35 Kapture CX reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 35 reviewers of Kapture CX have provided feedback on this feature.

As reported in 35 Kapture CX reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 35 Kapture CX reviews.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 34 reviewers of Kapture CX have provided feedback on this feature.

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

As reported in 42 Kapture CX reviews. Identifies the customer and personalizes interaction at every touchpoint.

Based on 42 Kapture CX reviews. Allows multiple related channels to interact at once to reduce transfers.

Based on 41 Kapture CX reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 41 Kapture CX reviews.

Can route contacts to agents the customer has worked with before. 40 reviewers of Kapture CX have provided feedback on this feature.

As reported in 41 Kapture CX reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels. 41 reviewers of Kapture CX have provided feedback on this feature.

As reported in 41 Kapture CX reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Ensures consistent performance, delivering reliable outputs based on user prompts. This feature was mentioned in 18 Kapture CX reviews.

As reported in 17 Kapture CX reviews. Implements stringent measures to protect user data and ensure privacy.

Based on 16 Kapture CX reviews. Shows adeptness in comprehending and responding to complex or multi-part queries.

Facilitates natural and human-like conversations, delivering engaging interaction experiences. 16 reviewers of Kapture CX have provided feedback on this feature.

Demonstrates a sophisticated understanding of both written and spoken user commands. 16 reviewers of Kapture CX have provided feedback on this feature.

Based on 16 Kapture CX reviews. Exhibits proficiency in maintaining and utilizing context throughout a conversation.

Offers a high degree of customization to meet individual user or business requirements. 15 reviewers of Kapture CX have provided feedback on this feature.

Features robust learning mechanisms, improving responses over time based on past user interactions. 15 reviewers of Kapture CX have provided feedback on this feature.

As reported in 15 Kapture CX reviews. Showcases the ability to recognize, correct, and learn from its own mistakes.

Based on 15 Kapture CX reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query. 15 reviewers of Kapture CX have provided feedback on this feature.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. This feature was mentioned in 14 Kapture CX reviews.

Regularly receives updates that contribute to continuous improvement of the product. This feature was mentioned in 15 Kapture CX reviews.

Assesses the chatbot's ability to function seamlessly across various platforms and devices. This feature was mentioned in 14 Kapture CX reviews.

Seamlessly integrates with other platforms or software systems, enhancing overall utility. This feature was mentioned in 14 Kapture CX reviews.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 14 Kapture CX reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 13 Kapture CX reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 66 Kapture CX reviews. Allows users to generate text based on a text prompt.

Based on 66 Kapture CX reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

As reported in 48 Kapture CX reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 40 Kapture CX reviews.

Condenses long documents or text into a brief summary. 40 reviewers of Kapture CX have provided feedback on this feature.

Based on 21 Kapture CX reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 33 Kapture CX reviews.

Condenses long documents or text into a brief summary. 33 reviewers of Kapture CX have provided feedback on this feature.

Based on 23 Kapture CX reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 22 Kapture CX reviews.

As reported in 38 Kapture CX reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 38 Kapture CX reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

As reported in 15 Kapture CX reviews. Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 15 Kapture CX reviews.

Allows users to automate the handling, processing, and management of documents. 15 reviewers of Kapture CX have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 15 Kapture CX reviews.

Based on 15 Kapture CX reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 15 Kapture CX reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

As reported in 15 Kapture CX reviews. Allows the AI agent to identify and resolve issues without user intervention.

Based on 14 Kapture CX reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Based on 15 Kapture CX reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. This feature was mentioned in 14 Kapture CX reviews.

As reported in 15 Kapture CX reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support. This feature was mentioned in 15 Kapture CX reviews.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. 15 reviewers of Kapture CX have provided feedback on this feature.

As reported in 15 Kapture CX reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

As reported in 14 Kapture CX reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Based on 14 Kapture CX reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input This feature was mentioned in 20 Kapture CX reviews.

As reported in 20 Kapture CX reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 20 reviewers of Kapture CX have provided feedback on this feature.

As reported in 20 Kapture CX reviews. Improves performance based on feedback and experience

Based on 20 Kapture CX reviews. Engages in human-like conversation for task delegation

Based on 20 Kapture CX reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 20 reviewers of Kapture CX have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 28 Kapture CX reviews.

Engages in human-like conversation for task delegation 28 reviewers of Kapture CX have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 28 reviewers of Kapture CX have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.