--- title: Jimo Reviews meta\_title: 'Jimo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how Jimo works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Jimo Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Jimo but has limited features. Are you part of the Jimo team? [Upgrade your plan](https://my.g2.com/jimo/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required. * * * Seller [Jimo](https://www.g2.com/sellers/jimo) Discussions [Jimo Community](https://www.g2.com/products/jimo/discuss) Languages Supported German, English, French, Hindi, Russian, Spanish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Thomas MOUSSAFER Show More ## Pricing Pricing provided by Jimo. ### Free trial Free Trial Per Month ### Essential €149.00 2500 MAU Per Month [ View More Pricing Information ](https://www.g2.com/products/jimo/pricing) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Userpilot](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Userpilot") Userpilot 4.6/5(1,010) ](https://www.g2.com/products/userpilot/reviews) [ ![Appcues](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appcues") Appcues 4.6/5(358) ](https://www.g2.com/products/appcues/reviews) [ View All Alternatives ](https://www.g2.com/products/jimo/competitors/alternatives) ## User Insights Average based on 38 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Jimo Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Philip S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip S.") PS Philip S. Product Design Manager Mid-Market (51-1000 emp.) 4/20/2026 "Empowers Teams to Drive Impact Independently" 4.5/5 What do you like best about Jimo? I love that Jimo makes our product and marketing teams more independent, giving them the agency to drive impact effectively. Jimo allows us to transform our product into a communication channel; whenever we launch new features, we can communicate inside our product in a relevant context, helping users understand the value quickly. Additionally, I enjoy how we can improve and iterate the onboarding experience rapidly. Jimo's analytics tools are also very helpful in tracking how our changes influence user behavior. Review collected by and hosted on G2.com. What do you dislike about Jimo? Targeting elements when using Tailwind CSS can be a bit tricky; if this is done wrong, experiences don't show up or get blocked. More guidance is needed when an element is selected; the UI is not doing a good enough job yet, although support usually can guide which identifiers to include or exclude. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? Jimo reduces development costs and speeds up content iteration by freeing us from relying on developers. It empowers our team, improves onboarding, transforms our product into a communication channel, and allows in-context feature communication, making users quickly understand their value. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Giovanna P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giovanna P.") GP Giovanna P. Founder and COO Small-Business (50 or fewer emp.) 4/9/2026 "Effortless Onboarding with Easy Frontend Integration" 5/5 What do you like best about Jimo? I use Jimo to create onboarding flows for my SaaS business and set up customer-specific experiences like banners and buttons. My clients need to understand our software instantly, and the tours feature in Jimo is great for that. What I like most is how easy it is to create experiences directly from my product's frontend. Without this feature, I would have to create tickets with our development team, which takes a long time and goes through lengthy QA flows. Jimo is by far the best way for running small tests or adding specific elements like buttons for selected clients. The initial setup was quite easy, just some initial lines of code, and even though it took extra effort to send all the audience information to Jimo, we only needed to do that once we better understood the system. Review collected by and hosted on G2.com. What do you dislike about Jimo? The dashboard can be a bit hard to navigate - the fact that you don't see all your creations in one place, but have to search through 'banners', 'Tours' etc, can be a bit time consuming. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? Jimo simplifies onboarding and creates customer-specific experiences directly from my product's frontend, avoiding lengthy development processes. It's ideal for quick tests and targeted changes like pop-ups or buttons, allowing clients to grasp our software instantly with the tours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Clemens-Josef P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clemens-Josef P.") CP Clemens-Josef P. Dozent Enterprise (\> 1000 emp.) 4/8/2026 "Jimo - The Underrated Competitive Advantage Within Your Application" 5/5 What do you like best about Jimo? I appreciate the simplicity in using Jimo – without any training, different users can create entire modals or surveys. I particularly like the precise targeting of users. Jimo allows us to specifically run campaigns in various countries and thus reach exactly the users we want to reach. These functionalities make Jimo very valuable for us and comparable to a Meta Business Manager, but tailored to our tool. It is particularly noteworthy that Jimo can be used for various use cases and, with a bit of creativity, can become a competitive advantage in our own application. Additionally, the pricing is attractive, as Jimo offers many more possibilities for the same price than our previous tool. The initial setup was very simple and was completed by a developer in a short time. Review collected by and hosted on G2.com. What do you dislike about Jimo? The CSV export for surveys cannot handle special characters, which means I have to clean up the CSV file afterwards. Special characters like ö, ä, ü, or similar are displayed incorrectly, e.g., &%?. Ratings by stars are not indicated by the number of stars in the CSV, which causes this column to lose its significance in individual analysis. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? I use Jimo for targeted in-app targeting, surveys, and alerts without training. It offers precise targeting and individual user attributes. Jimo offers many possibilities at a good price and is easy to set up. It facilitates marketing campaigns and creates competitive advantages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller inviteAI Translated ![Gautier N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gautier N.") GN Gautier N. Product Manager 5/18/2026 "Save Time" 5/5 What do you like best about Jimo? I love using Jimo for onboarding our clients and displaying pop-ins on our site. I appreciate that Jimo saves us time and allows us to announce new features to clients easily. I also find the banners and surveys very useful, as they add more features than what we developed internally. Moreover, the initial installation of Jimo went perfectly, which I really appreciated. Review collected by and hosted on G2.com. What do you dislike about Jimo? I find that the menus are a bit poorly organized, and it may be difficult to get the hang of the platform at first. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? Jimo saves us time and facilitates client onboarding as well as the display of pop-ins on our site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller inviteAI Translated ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/10/2026 "JIMO the new modern and customer-friendly player for software integration" 5/5 What do you like best about Jimo? Ergonomics, the modernity of the system, and the features: we are largely satisfied with JIMO. Integration with clients is very simple, and we quickly see when a tour is buggy or when it is not liked. In short, the solution is really great! Review collected by and hosted on G2.com. What do you dislike about Jimo? I find that a search bar is missing in strategic places of the solution. For example, in the back-office or directly on the resources center, in order to search without having to go through the AI. And maybe also some performance slowdowns when we are in the back-office (we have 55 tours published, it can lag a bit). Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? The integration of Zendesk was really anticipated at our place! And they are working on a Drive integration; it promises to be great! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller inviteAI Translated ![Soroush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Soroush M.") SM Soroush M. 11/18/2025 "No-Code Solution with Easy Setup and Robust Performance Tracking" 4.5/5 What do you like best about Jimo? I like Jimo's capability to run experiences without any need for coding, which is a substantial advantage as it simplifies the process significantly. The no-code feature allows us to create and share user experiences without the need for any further development, allowing all teams to go live with an experience, simply by following internal guidelines efficiently. It's merely a one-time development effort, and once it's done, we have a ready-to-use solution that can be implemented as needed. This also means there's no dependency on ongoing development, thus eliminating any roadblocks. Furthermore, I appreciate that Jimo not only allows us to launch experiences but also lets us track their performance and how they are utilized and appreciated by users. This functionality helps in assessing how close these experiences are to our expected goals. I also find the initial setup of Jimo fairly easy, thanks to good documentation and a highly accessible technical and customer support team who are always ready to help troubleshoot any issues. Review collected by and hosted on G2.com. What do you dislike about Jimo? I believe Jimo's potential in utilizing advanced tools like agentic AI for enhanced user interaction is not fully realized yet. There's a lot of room for improvement in how effectively users can employ prompting to unleash the tool's full capabilities. Although steps have been taken, the application of these features is still a developing area, and much like other companies, there's significant potential to refine and optimize this aspect to better understand and serve the users' needs. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? I use Jimo to create user experiences without code reliance, enabling quick launches and performance tracking. It simplifies product communication and adoption, allowing for targeted campaigns and user engagement without development. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Arthur B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arthur B.") AB Arthur B. Product Small-Business (50 or fewer emp.) 9/4/2025 "A Game-Changer for Product-Led Growth Teams" 5/5 What do you like best about Jimo? As a Head of Product, what impressed me most about Jimo is how easy it was to implement and start using right away. The UX is clean, intuitive, and efficient. Their team provides outstanding support, with a high level of professionalism throughout onboarding and adoption. They really understand the challenges product teams face when it comes to user engagement and feature discovery. Review collected by and hosted on G2.com. What do you dislike about Jimo? Nothing major so far. I’d say some advanced customization options could be even more flexible, but the team is clearly listening and iterating fast. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? Jimo helps us drive feature adoption and collect contextual user feedback without relying on engineering resources. It allows us to communicate directly with users inside the product, at the right moment, which significantly boosts engagement and reduces time-to-value for new features. It's become an essential part of our product-led growth stack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/13/2025 "Intuitive, modern and impactful tool" 5/5 What do you like best about Jimo? \* Very easy to use even without trainings or implementation sessions as the admin panel is very well-thought and intuitive. \* Modernity of the design and the level of customization that allowed us to implement our branding \* Display and Visibility options to fully decide who, where and when we display the content \* The possibility to have a different and customized Resource center for our various areas in our product \* White label option as it's integrated to our product \* Analytics on views and clicks on modals especially but appreciate all the analytics \* Big shout out to our CSM who is always super available and efficient in providing solutions and help ( especially on more technical questions) Review collected by and hosted on G2.com. What do you dislike about Jimo? \* some repetitive tasks when we need to update all the Resource centers that were created : doable but time-consuming. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? \* Product adoption and knowledge \* Customer Communications \* Feedback collection \* Upsells \* Product updates \* Call to action on pending tasks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/9/2025 "A great solution to communicate effectively with our users" 5/5 What do you like best about Jimo? Jimo has really helped us bridge a gap we had in communicating directly with our clients through our platform. We now have a simple, flexible way to share updates, collect feedback, and communicate during releases. It saves us time, reduces the number of support tickets we receive, and enables us to understand better how our users interact with our product. We particularly appreciate how easy it is to manage communications and feedback campaigns, the regular product updates, and the responsiveness of the support team. The integration with HubSpot is also a real plus. Review collected by and hosted on G2.com. What do you dislike about Jimo? There isn’t much to dislike - we’ve been very happy so far. Some advanced analytics features could be further developed and personalisation related to translation, but the team is always listening and iterating quickly, which makes us confident for the future. Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? Before Jimo, we lacked a direct communication channel inside our platform. We also wanted an easier way to collect feedback, announce new features, and identify upsell opportunities. We initially considered developing our own tool, but we quickly realized that wasn’t our core expertise and preferred to focus on our product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![karim b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "karim b.") KB karim b. CTO Small-Business (50 or fewer emp.) 11/29/2023 "Super app to connect to your users" 4.5/5 What do you like best about Jimo? Easy to setup. Flexible (releases annoucement, CSAT, NPS...) Review collected by and hosted on G2.com. What do you dislike about Jimo? Configuration of a pop-up could be easier Review collected by and hosted on G2.com. What problems is Jimo solving and how is that benefiting you? Getting information on our user via CSAT and NPS. Sharing new product releases and features Review collected by and hosted on G2.com. Show More 9/12/2025 Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Jimo. ### Free trial Free Trial Per Month ### Essential €149.00 2500 MAU Per Month ### Enterprise Contact Us 100000 MAU Per Month [ View More Pricing Information ](https://www.g2.com/products/jimo/pricing) Jimo Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/jimo-vs-pendo-io-pendo) ##### ##### Jimo Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs [ View More Features ](https://www.g2.com/products/jimo/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Pop-Up Builder](https://www.g2.com/categories/pop-up-builder)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) ##### Explore More [Is there a free or low-cost SMS marketing tool that actually works for small teams, or do you need a paid plan to get real features?](https://www.g2.com/discussions/is-there-a-free-or-low-cost-sms-marketing-tool-that-actually-works-for-small-teams-or-do-you-need-a-paid-plan-to-get-real-features)[What PR analytics tools track when competitors are getting press coverage so your team knows when to push harder or when to sit tight?](https://www.g2.com/discussions/what-pr-analytics-tools-track-when-competitors-are-getting-press-coverage-so-your-team-knows-when-to-push-harder-or-when-to-sit-tight)[Which vendors have the most reliable cloud edge security for protecting customer data at the edge where breaches at distributed locations are the top risk?](https://www.g2.com/discussions/which-vendors-have-the-most-reliable-cloud-edge-security-for-protecting-customer-data-at-the-edge-where-breaches-at-distributed-locations-are-the-top-risk) [Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/crm-top-rated-customer-relationship-management-software-for-mid-size-businesses)[What civil engineering design platforms give project engineers the best mobile access for reviewing drawings and markups on site without carrying a laptop to the field?](https://www.g2.com/discussions/what-civil-engineering-design-platforms-give-project-engineers-the-best-mobile-access-for-reviewing-drawings-and-markups-on-site-without-carrying-a-laptop-to-the-field)[Pros and Cons Details](https://www.g2.com/products/jimo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)