--- title: Jimo Reviews meta_title: 'Jimo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Jimo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 38 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Jimo Reviews **Vendor:** Jimo **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 38 ## About Jimo Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required. ## Jimo Pros & Cons **What users like:** - Users find Jimo's **ease of use** exceptional, enabling quick setup and immediate value in user engagement. (12 reviews) - Users value Jimo's **responsive customer support** , highlighting their effectiveness in resolving issues and providing assistance promptly. (7 reviews) - Users love the **easy implementation** of Jimo, enabling quick setup and impactful user experiences within minutes. (5 reviews) - Users highlight the **easy setup** of Jimo, enabling quick deployment of experiences with minimal effort required. (4 reviews) - Users value the **no-code capability** of Jimo, greatly simplifying the process of creating and managing user experiences. (4 reviews) - Users appreciate the **intuitive interface** of Jimo, which simplifies the onboarding process for teams of varying technical skills. (4 reviews) - Efficiency (3 reviews) - Flexibility (3 reviews) - Quick Setup (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users find it frustrating that **Jimo lacks native mobile app integration** and is only accessible via the web. (2 reviews) - Users experience **compatibility issues** and bugs with certain frameworks, impacting the overall functionality of Jimo. (1 reviews) - Users find the **configuration of pop-ups complicated** , suggesting a need for a more user-friendly approach. (1 reviews) - Users find the **difficult customization** of Jimo frustrating, particularly regarding pop-up configurations. (1 reviews) - Users find the **difficult usability** of Jimo challenging, especially with configuring pop-ups efficiently. (1 reviews) - Feature Development (1 reviews) - Users note the **implementation difficulties** with Jimo, highlighting inadequate documentation and a lack of unit test support. (1 reviews) - Inaccuracy (1 reviews) - Lack of Guidance (1 reviews) - Users face challenges with **lack of integration** in Jimo, limiting functionality and user experience across platforms. (1 reviews) ## Jimo Reviews ### 1. Customisable In-App Surveys and Tours : Powerful, Though Sometimes Technical **Rating:** 3.5/5.0 stars **Reviewed by:** Colomban D. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Jimo?** Jimo is really useful for collecting user feedback through highly customisable in-app surveys. Jimo is integrated to zapier which is also really nice for us to be notified in real time when we get a survey answer. It also helps drive adoption of new features by letting you add temporary hints, as well as full tours and in-app experiences. On top of that, it comes in handy for addressing simple, specific client needs with a straightforward no-code solution, instead of having to ask developers for help. **What do you dislike about Jimo?** As all no-codes tool, it eventually gets technical at some point to target precisely the element you want in your page, for example. Our own AI tools are there to support, and so is Jimo's team when we face challenges. Performances are generally OK. **What problems is Jimo solving and how is that benefiting you?** Helps us getting feedback from our users, as it's getting harder and harder to get user interviews. The level of customization that Jimo offers is really helping to target the right survey at the right time, to make sure we get valuable insights without overwhelming the users. ### 2. Easy to use with responsive support **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine G. | IngĂ©nieur - DĂ©veloppeur Fullstack, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Jimo?** I appreciate the ease of use of Jimo. The responsiveness of the support is particularly remarkable, with precise answers that really facilitate the use of the site. Jimo's support allows for fully exploiting the potential of the tool and suggesting improvements. The initial installation of Jimo was quite smooth, thanks to very detailed instructions available on their site. **What do you dislike about Jimo?** The management of administrator/editor profiles. Each project contains its list of users, but it would be simpler for license management to have a global list of administrators/editors and to be able to assign them to specific projects. **What problems is Jimo solving and how is that benefiting you?** Jimo allows Product Owners to instantly publish messages to users without requiring code or deployment. ### 3. Great tool for driving feature adoption and discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Jimo?** Quick and easy to build new tours and modals. They have a variety of different tools depending on your use case, I'm still discovering new ways to implement them into our software. I like being able to build and preview our tours within our platform. **What do you dislike about Jimo?** Using segments and events can be a little finicky and requires a lot of testing to make sure it's working correctly. **What problems is Jimo solving and how is that benefiting you?** Feature adoption and discovery, collecting real-time feedback from our users, improving our users' onboarding experience within our platform ### 4. good tools but Angular installation documentation needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen C. | Front-end developper, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Jimo?** The quality of the tool and the clarity of the administration interface. **What do you dislike about Jimo?** The documentation of the implementation in an Angular application must be improved by not using window directly, by offering unit tests... **What problems is Jimo solving and how is that benefiting you?** Jimo allows us to better guide our users and provide appropriate support ### 5. Jimo is helpfull from the first steps, and a lot of parameters still to discover **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Jimo?** A big level of personalisation and parameters permit to personalise precisely the user experience. **What do you dislike about Jimo?** Still some incompatibilities and bugs on certains types of frameworks. **What problems is Jimo solving and how is that benefiting you?** Jimo permit us to give to the marketing team the full ownership of implementing elements of news without taking time to developpers. ### 6. An easy tool to help users navigate your platform **Rating:** 3.5/5.0 stars **Reviewed by:** Maria A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Jimo?** It is more or less easy to configure and to use. **What do you dislike about Jimo?** Bugs are deceiving because I loose my time. Although not all the necessary features are present, I can see that the product progresses and the feature I need in the end of June was added in the beginning of July without me even having asked for it. **What problems is Jimo solving and how is that benefiting you?** It helps users to have a step by step guide of an order creation which can be confusing without having an explanation. ### 7. Good tool solving a genuine need **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Head of Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Jimo?** It is quick to roll out these surveys, this helps us save on time. **What do you dislike about Jimo?** There were some issues with the UI but they have moved fast and improved those. **What problems is Jimo solving and how is that benefiting you?** Ability to measure user happiness on our new features and overall NPS ### 8. nice UX/UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Jimo?** UX/UI and ease of use, good for product tours **What do you dislike about Jimo?** difficulty adding and tracking users / events, limited integrations **What problems is Jimo solving and how is that benefiting you?** increase product adoption ### 9. Excellent discovery 2023! **Rating:** 4.0/5.0 stars **Reviewed by:** Louise S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Jimo?** The onboarding with the product, the responsiveness of the teams in case of issues, the available features as well as the templates and reports offered in a clear manner. The product is easy to use with a real contribution to our customer knowledge. The integration was also very easy, with great support. **What do you dislike about Jimo?** Far too many bugs, almost 1 out of 2 pokes is not properly visible on our site and leads to a slight decrease in our conversion. **What problems is Jimo solving and how is that benefiting you?** Improve our real-time customer knowledge on conversion pages. Enrich our understanding of customer usage of our product. Help us address hypotheses. Remove persistent shadow areas from partners or blockages during our ongoing projects. - [View Jimo pricing details and edition comparison](https://www.g2.com/products/jimo/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A25%3A10+-0500&secure%5Bsession_id%5D=86314fd2-c3b7-477b-a9b9-245e0bdddfc1&secure%5Btoken%5D=cafefa63c9959b1210650a2597dd82a78e1821b277698a23014e9c4314cc1c44&format=llm_user) ## Jimo Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Jimo Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Campaigns** - Targeting - Triggered Campaigns - A/B Testing - Analytics **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Integrations** - CRM/Email Integrations - WCM Integrations - E-Commerce Integrations - Social Media Integrations **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation ## Top Jimo Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (1,007 reviews) - [Appcues](https://www.g2.com/products/appcues/reviews) - 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