I like how easy Jimo is to use, the job it does, and the analytics it gives us. It handles multi-tenant communication quickly. The customer support is super helpful and very quick: they jumped on a call with us, sent emails and guides, explained the more technical implementation details, and are following up with us on the project. Review collected by and hosted on G2.com.

I think Jimo’s MCP could definitely be improved. I don’t want to import and export CSV files; I want to automate as much as possible with the MCP, but it’s not there yet. It should expose pretty much every part of the platform so I can send communications from my AI platform to 1, 2, 3, or 1,000 customers directly through Jimo without having to interact with its platform. Review collected by and hosted on G2.com.

What I like best is how quickly you can go from idea to live experience. The visual editor feels closer to editing a doc than configuring software - you click the element, write the copy, adjust the styling, and publish, no dev ticket required. That speed is the real ROI for us: onboarding tweaks that used to sit in the engineering backlog for weeks now ship the same day, which easily justifies the cost compared to building this in-house.

Performance has been solid - tours load smoothly and don't slow the product down, which was one of my worries going in. Integrations are straightforward too; connecting it to our existing stack and pulling in user data for targeting took very little effort, so we could segment flows by role or behaviour from the start.

The AI features are a nice time-saver, especially for drafting tour copy and getting a first version of a flow you can then refine. And support deserves a mention - onboarding was hands-on, and whenever we had a question the team answered quickly and actually followed up. It feels like they care whether you get value out of the product, not just whether you signed. Review collected by and hosted on G2.com.

Honestly, not much. I haven't run into anything that got in the way of using it day-to-day. Review collected by and hosted on G2.com.

It’s very easy to create a tour using AI by recording the workflow and automatically turning it into a guide. It doesn’t require any developers to build these guides; you just need to install it in your production environment. The Jimo team was also easy to reach for support, and they quickly implemented a fix when we ran into a bug.

The price seems reasonable, although we’ll have to see over time how much impact it has on user behavior. There are also out-of-the-box integrations, even though we haven’t used them yet. Testing our guides and checklists was straightforward, but we’ve noticed some lag and occasional bugginess in the application. Review collected by and hosted on G2.com.

It can be buggy and sometimes throws random errors, and it also lacks customization options. I’d really like the ability to use intelligent color schemes based on each customer portal’s configuration, rather than relying on a universal theme or having to create custom themes for every customer. That said, for a quick installation, we’re still happy with Jimo. Review collected by and hosted on G2.com.

Jimo is really useful for collecting user feedback through highly customisable in-app surveys. Jimo is integrated to zapier which is also really nice for us to be notified in real time when we get a survey answer.

It also helps drive adoption of new features by letting you add temporary hints, as well as full tours and in-app experiences. On top of that, it comes in handy for addressing simple, specific client needs with a straightforward no-code solution, instead of having to ask developers for help. Review collected by and hosted on G2.com.

As all no-codes tool, it eventually gets technical at some point to target precisely the element you want in your page, for example. Our own AI tools are there to support, and so is Jimo's team when we face challenges.

Performances are generally OK. Review collected by and hosted on G2.com.

I’m Bo Lee, Brand Strategy Coordinator at Artisan Brand Design Co. The single best part about using Jimo is that it’s built specifically for visual design testing — something our previous tool SimpleSurvey absolutely failed at, and it perfectly fills the gaps left by our main polling tool Pinpoll. My daily job is testing logo drafts, brand color schemes, and visual concepts for client rebrands, and before Jimo, my feedback workflow was extremely messy. Last quarter, I ran a brand concept test for a boutique apparel client on SimpleSurvey, and I could only stack design images vertically. Respondents couldn’t compare versions directly, so their feedback was vague, conflicting, and nearly useless for our design team. Jimo completely fixes this with its side-by-side image layout feature. I can upload 4–6 logo variations, color palette options, or layout concepts and let viewers compare them in one single frame. This tiny feature alone has massively improved feedback accuracy. I also love its creative-focused question types like image ranking and image selection. Unlike Pinpoll, which is built for general audience polls, Jimo lets me capture both hard preference data and detailed open-ended reasoning from testers. Additionally, the private invited-only survey access is a huge win for our agency work. We handle tons of unreleased, confidential brand drafts. Just last month, I ran a pre-launch logo test for a skincare client, and Jimo’s restricted participant list prevented our WIP designs from being leaked publicly. Its simple built-in reporting also lets me filter outliers and messy responses quickly. All in all, Jimo gives me reliable, clean, design-friendly testing that our other tools cannot, making our brand feedback rounds far more efficient and precise. Review collected by and hosted on G2.com.

While Jimo is hands-down the best tool we have for visual design polling, it has consistent workflow limitations that create extra manual busywork every single project. The biggest issue is its extremely limited survey page customization. When I send design surveys directly to clients for final review, I always want the survey interface to match their brand style for a polished presentation. But Jimo only lets me tweak basic font and color settings with no custom header images, branded footers, or custom layout overrides. I ran into an awkward client experience recently while testing logo iterations for a luxury skincare rebrand. The survey content featured high-end, refined design drafts, but the generic Jimo interface looked plain and unprofessional in comparison. The client even pointed out the disjointed look during our check-in, and I had to manually type long contextual notes in every section to compensate for the lack of branding customization. On top of that, Jimo’s data export system is poorly optimized for visual testing workflows, especially when I combine results with Pinpoll data. When I export CSV files after a color scheme or logo test, the uploaded image files do not carry consistent, recognizable labels into the spreadsheet. Last week, I finished a multi-version brand color test and ended up spending over an hour manually renaming rows, matching comments, and cleaning up unlabeled image data so our design team could map feedback correctly. There’s no native auto-tagging for design assets, which creates repetitive, avoidable cleanup work and slows down our weekly creative review cycles significantly. Review collected by and hosted on G2.com.

I love that Jimo makes our product and marketing teams more independent, giving them the agency to drive impact effectively. Jimo allows us to transform our product into a communication channel; whenever we launch new features, we can communicate inside our product in a relevant context, helping users understand the value quickly. Additionally, I enjoy how we can improve and iterate the onboarding experience rapidly. Jimo's analytics tools are also very helpful in tracking how our changes influence user behavior. Review collected by and hosted on G2.com.

Targeting elements when using Tailwind CSS can be a bit tricky; if this is done wrong, experiences don't show up or get blocked. More guidance is needed when an element is selected; the UI is not doing a good enough job yet, although support usually can guide which identifiers to include or exclude. Review collected by and hosted on G2.com.

I use Jimo to create onboarding flows for my SaaS business and set up customer-specific experiences like banners and buttons. My clients need to understand our software instantly, and the tours feature in Jimo is great for that. What I like most is how easy it is to create experiences directly from my product's frontend. Without this feature, I would have to create tickets with our development team, which takes a long time and goes through lengthy QA flows. Jimo is by far the best way for running small tests or adding specific elements like buttons for selected clients. The initial setup was quite easy, just some initial lines of code, and even though it took extra effort to send all the audience information to Jimo, we only needed to do that once we better understood the system. Review collected by and hosted on G2.com.

The dashboard can be a bit hard to navigate - the fact that you don't see all your creations in one place, but have to search through 'banners', 'Tours' etc, can be a bit time consuming. Review collected by and hosted on G2.com.

I appreciate the simplicity in using Jimo – without any training, different users can create entire modals or surveys. I particularly like the precise targeting of users. Jimo allows us to specifically run campaigns in various countries and thus reach exactly the users we want to reach. These functionalities make Jimo very valuable for us and comparable to a Meta Business Manager, but tailored to our tool. It is particularly noteworthy that Jimo can be used for various use cases and, with a bit of creativity, can become a competitive advantage in our own application. Additionally, the pricing is attractive, as Jimo offers many more possibilities for the same price than our previous tool. The initial setup was very simple and was completed by a developer in a short time. Review collected by and hosted on G2.com.

The CSV export for surveys cannot handle special characters, which means I have to clean up the CSV file afterwards. Special characters like ö, ä, ü, or similar are displayed incorrectly, e.g., &%?. Ratings by stars are not indicated by the number of stars in the CSV, which causes this column to lose its significance in individual analysis. Review collected by and hosted on G2.com.

Quick support, straightforward content implementation, and good menu navigation. Additionally, there are many possibilities regarding UI and UX, allowing the interface and user experience to be flexibly adapted. Review collected by and hosted on G2.com.

Sometimes the page you want to capture loads twice. But it's not too serious. Review collected by and hosted on G2.com.

I love using Jimo for onboarding our clients and displaying pop-ins on our site. I appreciate that Jimo saves us time and allows us to announce new features to clients easily. I also find the banners and surveys very useful, as they add more features than what we developed internally. Moreover, the initial installation of Jimo went perfectly, which I really appreciated. Review collected by and hosted on G2.com.

I find that the menus are a bit poorly organized, and it may be difficult to get the hang of the platform at first. Review collected by and hosted on G2.com.