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Compare Jimo and Pendo 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (62.6% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free
Jimo
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansPendo
Star Rating
(1,568)4.4 out of 5
Market Segments
Mid-Market (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users navigate the software effectively. This level of detail is often highlighted as a significant advantage for teams looking to understand user behavior.
- Users say that Jimo's no-code capabilities are a game changer, allowing teams to create and share user experiences without needing technical expertise. This feature simplifies the process of building tours and modals, making it accessible for users who may not have a coding background.
- Reviewers mention that Pendo's customer support is highly responsive and effective, which is crucial for teams needing assistance during implementation. Users appreciate the support they receive, often noting it as a key factor in their overall satisfaction with the platform.
- According to verified reviews, Jimo shines in its ease of use and setup, with many users praising how quickly they can build new experiences. This user-friendly approach is particularly beneficial for small businesses that require efficient solutions without extensive training.
- G2 reviewers highlight that while Pendo has a broader market presence and a wealth of user feedback, Jimo's focused approach on small businesses allows it to cater specifically to their needs, providing tailored features that resonate well with its user base.
- Users report that Pendo's ability to embed user data across various views offers a 360-degree perspective on user engagement, which is invaluable for product teams. This comprehensive data analysis capability is often cited as a reason for choosing Pendo over competitors.
Pricing
Entry-Level Pricing
Jimo
Free trial
Free Trial
Per Month
14-day free trial with all features.
User onboarding guides
User onboarding checklists
Resource Center
NPS & Surveys
- User onboarding
- Unlimited product tours & walkthroughs
- Unlimited hints, beacons & tooltips
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Jimo
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
9.0
27
8.5
1,199
Ease of Use
9.3
30
8.2
1,213
Ease of Setup
9.0
24
7.9
569
Ease of Admin
9.2
18
8.5
556
Quality of Support
9.6
25
8.5
1,047
Has the product been a good partner in doing business?
9.5
17
8.9
532
Product Direction (% positive)
10.0
29
8.5
1,114
Features by Category
Metrics
Not enough data
8.7
455
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
423
Not enough data
8.2
395
Not enough data
8.2
358
Not enough data
8.2
335
Not enough data
8.3
395
Reporting
Not enough data
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
468
Not enough data
7.8
263
Not enough data
8.1
285
Not enough data
8.2
450
Other
Not enough data
8.7
439
Not enough data
8.0
306
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
196
Not enough data
8.5
342
Not enough data
8.2
298
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Administration
Not enough data
8.1
378
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
454
User Identification
Not enough data
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Tracking & Reporting
Not enough data
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
User Behavior
Not enough data
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
A/B Testing
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Visitor Information
Not enough data
8.0
22
Not enough data
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
User Analysis
9.1
27
8.6
345
8.1
26
8.5
392
User Support
8.9
26
8.5
393
8.3
26
7.6
208
8.7
26
8.0
296
Walkthrough Type
8.4
26
8.1
298
9.0
27
8.7
365
Platform Basics - Digital Adoption Platform
Not enough data
8.6
20
Not enough data
9.0
22
Analytics - Digital Adoption Platform
Not enough data
9.1
23
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.2
24
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
Not enough data
8.7
582
Not enough data
8.7
615
Not enough data
8.6
591
Not enough data
8.2
503
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
445
Agentic AI - Product Analytics
Not enough data
6.6
25
Not enough data
7.1
26
Not enough data
6.9
24
Not enough data
7.5
23
Design and Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Categories
Categories
Shared Categories
Jimo and Pendo are categorized as Digital Adoption Platform
Unique Categories
Jimo is categorized as Pop-Up Builder and Survey
Pendo is categorized as Product Analytics, Session Replay, Mobile App Analytics, and Digital Analytics
Reviews
Reviewers' Company Size
Jimo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
23.3%
Education Management
10.0%
Marketing and Advertising
6.7%
Sports
3.3%
Other
23.3%
Computer Software
33.5%
Information Technology and Services
15.4%
Marketing and Advertising
7.1%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.7%
Discussions
Jimo has no discussions with answers
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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