ISL Online Reviews & Product Details

I've started using it more as a school IT admin for connecting to MS server and doing long important tasks from home where you wait for server to do the job while you do other important things at home...it really makes the job easier, especially in stressful times with too much work. Review collected by and hosted on G2.com.

Don't know, it's almost perfect - maybe not bothering you too much with code authorization when you're known on this computer for many years. Review collected by and hosted on G2.com.

I like that ISL Online is fast, small, and can be used anywhere, whether I'm at home, in the office, or around the world. It allows me to instantly connect to clients' computers no matter the distance, enabling me to chat, send files, and receive files quickly, which helps my job run smoothly. I can fix problems and resolve issues faster, allowing my clients to get on with their work more quickly. I find it simple to set up, from the desktop app to the client's side, making it a quick and easy system. ISL Online also shows me their screen, popup messages, and error messages, which helps identify issues they might not notice. It's now my go-to remote software platform, functioning in every way I need. Review collected by and hosted on G2.com.

I found that the current version of ISL Online, and even previous versions, don't have an uninstall feature. I would like to see a remote uninstall feature, which would mean I don't have to connect to an online system, remove the software, and then disconnect from it again. Also, the Macintosh integration is still not quite there, which holds me back a bit from fully recommending it. Review collected by and hosted on G2.com.

It is very functional, fast, and intuitive. It integrates perfectly with our support system and is compatible with Windows, macOS, and Linux. The support is fast and professional. All at an excellent price. It is highly configurable and includes AI features that optimize and streamline your work, allowing you to provide exceptional customer service. Review collected by and hosted on G2.com.

What we lack, or what we miss, is greater compatibility when it comes to connecting remotely to mobile phones and tablets... in many cases it doesn't allow us, or if we can connect, we cannot interact, which means we cannot control the device remotely. Review collected by and hosted on G2.com.

Allows the use of multiple screens simultaneously, with on-screen indicators like arrows. It also offers screen recording, along with audio and webcam. It's useful for meeting rooms and creating direct access to the client's computer. A very practical app for remote support, greatly facilitating connections, quality in transmissions and recordings, with a note on the formats in which the video is saved. Review collected by and hosted on G2.com.

The way the recorded file is saved could be improved. Ideally, there should be an option for the app's original format or the MP4 standard, to allow editing of these files in eventual audits. Review collected by and hosted on G2.com.

I like the clean interface and the stability of the connection. The software offers multiple options for configuration, both to optimize speed or to prefer better image quality, therefore it works very well on different types of connections. Unlike other alternatives, the price is excellent for everything it offers. It integrates perfectly with multiple platforms and file transfer is very stable. The technical support from the assistance team is great, they always follow up on concerns and resolve issues promptly. Review collected by and hosted on G2.com.

In my opinion, one of the main disadvantages of ISL Online is that it currently does not have a connection confirmation that requires user approval before the remote session is established. This can be invasive for some users, especially for those who were used to using other remote support software that displayed a confirmation message, where they had to click Accept before allowing access to the device.

I believe that incorporating this functionality in future updates would improve the user experience, as it would provide a greater sense of control and security over remote access to their devices. If this option were to be implemented, it would be a very valuable improvement for the product. Review collected by and hosted on G2.com.

Secure remote access, with high performance in remote device visualization and low resource and bandwidth consumption. Allows rebooting devices without disconnecting, monitoring resource consumption, and even interacting with the client while providing remote assistance. Review collected by and hosted on G2.com.

Improvement needed in the management of devices with unattended access. Review collected by and hosted on G2.com.

Everything is perfect, we have been using it for several years and we are very happy with its performance. We use it daily both as online support and unattended access and it's always perfect. You have many options and they keep adding new ones. Very good support. Review collected by and hosted on G2.com.

None for now, very happy with the product. Review collected by and hosted on G2.com.

I really like the versatility of ISL Online and how easily clients can connect. It is very smooth and simple for a client to run the application and allow remote desktop access. Tools like the pen and arrow are useful for pointing things out to the end client. Additionally, the security it offers surpasses other solutions we used before like TeamViewer and AnyDesk. The initial setup was very easy thanks to its quite intuitive and user-friendly interface. Review collected by and hosted on G2.com.

It's difficult to find anything negative about ISLOnline since it has supported us in many moments where the security of our clients is at stake. Review collected by and hosted on G2.com.

I find ISL Online to be a great tool for our access needs, especially with its chat function, which is good for communicating with clients. I also like the file transfer connections and the way it can be deployed by GPO or script base, which is handy when pushing out via Intune or domain controllers. The connection is fairly quick, and it supports ad hoc sessions effectively. Another thing I appreciate is the ability to elevate the account to admin rights if possible. It's a really good tool that we rely on heavily for our business operations. I find it easy to deploy and connect to end user devices, and there's no real limit on the devices you can include. Remote access is a key feature that we use to connect and support around 700 Windows devices, both client and server. It also offers MFA, which is crucial for our cyber essentials plus certification. Additionally, the setup process is very straightforward, especially for technicians, and there are guides for deployment by group policy and Intune. We'll continue to use ISL Online for many years. Review collected by and hosted on G2.com.

If it was more of a remote multi management, script-based that you can run against devices and patching would be good. But, again, that seems to be a separate product entirely rather than just what ISL is key to. Review collected by and hosted on G2.com.

Simple and quick installation of the product, regular updates as well as a range of very useful features. Very efficient product, never breaks down, even though I use it every day for several years to connect to a network of machines. Works properly on Windows and MAC. The customer service is also responsive for the license issues I have encountered. The interface evolves in the right direction over time, which is a good thing. Review collected by and hosted on G2.com.

Nothing to criticize about the product itself, and it gains features over time. The aesthetic aspect doesn't necessarily please me (this green/yellow isn't pretty) but it's still better than before. Review collected by and hosted on G2.com.