ISL Online Reviews & Product Details

ISL Online is a robust and reliable remote access and technical support solution, designed for companies that require secure, stable, and efficient connectivity with remote equipment and users. The platform allows for technical assistance, unattended access, file transfer, real-time chat, and remote control, all from an intuitive and easy-to-use interface.

One of the main differentiators of ISL Online is its high focus on security, incorporating end-to-end encryption, multi-factor authentication, access control, and compliance with international standards, making it a suitable option for corporate environments and organizations with strict security policies.

Additionally, ISL Online stands out for its implementation flexibility, as it can be used both in the cloud and on-premise, adapting to different operational and regulatory needs. Its licensing model, based on concurrent technicians and not by the number of devices, is cost-effective and scalable for growing companies. Review collected by and hosted on G2.com.

Some advanced features of ISL Online may be less intuitive for new users or staff without technical experience. This may require a period of adaptation and training, especially in companies where several technicians need to use the tool quickly. Review collected by and hosted on G2.com.

The ease of remotely accessing computer-controlled equipment, the desktop link that we adapt with the company's image is very easy to install and offers a very good support image. It allows us to track issues even if the sessions are very long by pausing them and reconnecting when necessary as long as the connection hasn't been lost. Clients perceive the security of the connection and only a few do not authorize that platform. Review collected by and hosted on G2.com.

It does not allow two technicians to connect at the same time unless each one starts their session separately. Review collected by and hosted on G2.com.

I like its versatility and the pleasant environment it offers. It generates trust at first sight and, for the end customer, it is friendly, as it has guiding tools like the pencil or the cursor, which makes a remote session become a more interactive space. Review collected by and hosted on G2.com.

ISLOnline has so many tools and positive aspects that I find it impossible to find a breaking point. Review collected by and hosted on G2.com.

I appreciate the ability to take remote control of equipment, whether it's PCs or mobiles, which allows for effectively solving daily problems. The software also stands out for its ease of use and the security it offers for data. Review collected by and hosted on G2.com.

Nothing to report, I haven't noticed any drawbacks. Review collected by and hosted on G2.com.

ISL is a very easy to use remote software. My favorite thing is the Custom Deployment Link. You can customize the link you send so that even the least tech savvy can just open the file and you have access. This link even allows it to be put into groups so that you do not have to go back into the portal later to organize. Another feature I really like is saving links to my desktop. I just name a link that I frequently use like Accounting Desk 1. I can just double click that shortcut to access. I do not have to log into ISL and find it in my lists of computers. It has every feature you could want in a remote desktop support tool. It is also far below the cost of the competition so it is a win win. Review collected by and hosted on G2.com.

The only thing you could consider a downside in my opinion is you download a shortcut for each remote desktop you are accessing. This could be annoying if they are not frequent you just end up deleting these. Review collected by and hosted on G2.com.

The software is very easy to use, has practical options, and provides real security for the support team members as well as the users. The ability to add the request for validation by the assisted user before connection is perfect for VIP and IRP profiles. Moreover, the integrated system blocking the display of the user's wallpaper is very well thought out and allows us to keep our colleagues' confidentiality untouched. The installation and implementation of the application is also surprisingly easy, and a plus for customer support. I use this software daily as part of my customer support missions, and it allows me to connect to the company's workstations, personal computers, and mobile phones. Review collected by and hosted on G2.com.

The WOL option can sometimes malfunction depending on the quality of the user's network. Review collected by and hosted on G2.com.

I mainly like the security, reliability, and reach of ISL Online, as we can connect to multiple devices on any operating system. We appreciate that the initial setup was quite simple, and in less than 10 minutes we were already able to make remote connections. Additionally, ISL Online far surpasses the security when making a remote connection compared to AnyDesk and TeamViewer. I enjoy that we have it synchronized with our website and help desk to streamline communication and access to our clients' devices. Review collected by and hosted on G2.com.

The interface seems a bit outdated to me, we would love a more user-friendly and intuitive version. I would also like to see better graphics in the different tools, especially in the live chat one. Review collected by and hosted on G2.com.

I like how practical ISL Online is when starting remote sessions. Its security in each session gives me peace of mind, and I appreciate how light it is in terms of resource consumption on devices. Additionally, the speed with which it allows file transfer is impressive. The initial setup was quite easy to perform. I would recommend it 10 as it is an excellent remote support tool. Review collected by and hosted on G2.com.

I would like the dashboard to provide more visible information in the report generation. I would like to see information about the session, the files shared remotely, and even be able to see some chat messages that were exchanged with the user in case there is any data I don't remember. Review collected by and hosted on G2.com.

ISL Online has been a reliable tool for remote support in our day-to-day operations. What I value the most is its security model based on otbound connections, which fits very well in corporate environments with strict firewall policies and helps reduce exposure compared to inbound access solutions. This design makes it easier to deploy securely without complex network changes. Review collected by and hosted on G2.com.

The interface could feel a bit more modern, and some advanced optiones are not inmediately obvious for new users during the first days of use. Review collected by and hosted on G2.com.

I like the way the IT administrator can access the equipment remotely. As a support technician, I can quickly connect to a device without needing to install anything; just generate a link to start the connection. I also like the way to deploy and integrate the software into the network, as it gives us the possibility to do it massively. It has great support, fast with an optimal response time. Additionally, the cost is favorable compared to other software that performs similar functions. Review collected by and hosted on G2.com.

To be honest, I don't see any negative points. If anything, at the beginning —on the entry platform when entering the tenant— the structure seems somewhat unfriendly to me compared to the competition, as the menus appear with certain names and with an organization that leaves part of the functionality somewhat hidden. Review collected by and hosted on G2.com.