--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 614 scale: '5' date_modified: '2026-08-05' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 614 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. Good Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Julio M. | Administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ISL Online?** What I like most about ISL Online is how easy it is to connect remotely and the stability of the platform. It allows for quick support without complications and provides a very smooth experience for the user. **What do you dislike about ISL Online?** Well, it lacks more functions like Anydesk has. **What problems is ISL Online solving and how is that benefiting you?** Being able to connect remotely without having to be physically present. ### 2. Effortless Integration and User-Friendly for Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about ISL Online?** Ease of use both for us and for our clients. Simple for the client to implement. It was also very simple to integrate into our website. Customer support has been made much easier. **What do you dislike about ISL Online?** The file transfer screen sometimes disappears behind other open screens. **What problems is ISL Online solving and how is that benefiting you?** Before using ISL Online we either had to try and talk our clients through problem solving or else go to site. Now we can connect to the client's PC and see the problem straight away, much simpler for the client and we don't have to waste time and money travelling. ### 3. Remote Support that is Fast and so easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** It is Lightweight easy to install and easy to navigate across OS platforms **What do you dislike about ISL Online?** Would like new info being shown with updates. **What problems is ISL Online solving and how is that benefiting you?** Being able to support users and work autonomously without requiring additional input. **Official Response from Barbara Viskovic:** > Thank you for sharing your feedback on ISL Online! We're delighted to hear that you find our remote support solution easy to use and that it meets your requirements effectively. If you ever have any questions or need further assistance, please don't hesitate to reach out. ### 4. Straightforward and Competitively Priced **Rating:** 5.0/5.0 stars **Reviewed by:** James A. | Computer support engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about ISL Online?** Very straightforward and competitively priced **What do you dislike about ISL Online?** A Debian repo to keep the Linux version up to date would be handy, but I appreciate that's an incredibly niche request that would probably not make sense. It's easy enough to manually re-download new versions from the website **What problems is ISL Online solving and how is that benefiting you?** Reducing the number of callouts required for quick easy jobs that can only usually be carried out on-site ### 5. Our daily remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Óscar L. | CEO & Sysadmin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ISL Online?** Ease of use, security and privacy are key points for us, and ISL offers this, since every session is done under a unique code not valid anymore after disconnecting from our customers, so we cannot connect again unless we provide a new session code. We use their integration in our web site so it's very easy for our customers to download the tool and receive remote support. It also has a feature to install a permanent access (for instance, to remotely control servers and other computers that run 24x7 and not always have a user that can give access) which is also secured allowing remote control only to certain users and password protected. Groups of users can be created to give rights to connect only to certain computers (or computer groups), so this is also a great feature (this is done from the web management site). Service is always running, we use it everyday and no issues by now except one day that, maybe for causes more related to our connection we were suffering of some freezes during support sessions. We called to customer support and the reply was quick and nice. They also provided information about checking service status, and some other features that we didn't know about. **What do you dislike about ISL Online?** Most of the aspects are positive to us, so the only thing (up to now) that could be improved is the rights management in the web site. When having AlwaysOn computer groups is a bit complex to give permissions to all of them to different technicians or user groups. **What problems is ISL Online solving and how is that benefiting you?** It saves a lot ot time in problem resolution by allowing to connect remotely to our customers computers, so no need to be present on customer premises, and it does this in a secure way, which is very important for us. **Official Response from Barbara Viskovic:** > Óscar, thanks for sharing your experience! ### 6. Remote sessions and group chat **Rating:** 4.5/5.0 stars **Reviewed by:** Enrique B. | Analista Soporte, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ISL Online?** Conduct remote sessions and use your group chat **What do you dislike about ISL Online?** perhaps it is your one-time code, although it provides additional security **What problems is ISL Online solving and how is that benefiting you?** online support for customer service ### 7. Speed and Simplicity in Remote Access **Rating:** 4.0/5.0 stars **Reviewed by:** Alessio B. **Reviewed Date:** December 10, 2025 **What do you like best about ISL Online?** I like the speed and simplicity of ISL Online. It is very simple and immediate to use, I click on the PC, enter the password, and I am already operational on the PC. I find that the initial setup was very easy. **What do you dislike about ISL Online?** Nothing **What problems is ISL Online solving and how is that benefiting you?** ISL Online allows me to remotely connect to the store's PCs, simulating the activity of sales colleagues. It is simple and immediate to use: I click on the PC, enter the password, and I'm operational. Speed and simplicity are its strong points. ### 8. Solid Remote Support Tool with Minor Lagging Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Sam M. **Reviewed Date:** January 30, 2026 **What do you like best about ISL Online?** I like that I can dial into multiple computers at the same time. I also enjoy the screen recording feature and file transfers. **What do you dislike about ISL Online?** Lagging can be an issue and compressions isn't great **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online for remote IT support, solving travel issues for quick fixes, and enjoy multiple connections, screen recording, and file transfers. ### 9. Simple interface, well-organized groups, and useful implementation links **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about ISL Online?** The simple interface along with the grouping separation. Another thing is the implementation links. **What do you dislike about ISL Online?** ISL Light not having some configurations and having to use the Web **What problems is ISL Online solving and how is that benefiting you?** We handle all calls through ISL for remote access, and the division of groups helps in our company because we have various ventures. ### 10. Useful and easy-to-use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ana Maria F. | Técnico de Microinformatica , Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about ISL Online?** It is a tool that is simple to use and very useful. **What do you dislike about ISL Online?** That sometimes it gets stuck, but by restarting it, it returns to its normal state. **What problems is ISL Online solving and how is that benefiting you?** Problems with user configuration. Issues such as VPN, passwords, application installation, etc.... **Official Response from Barbara Viskovic:** > Ana Maria, thank you for your feedback! ### 11. Indispensable and user-friendly tool for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Benny F. | servicekonsulent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about ISL Online?** We use it daily to support our customers. It is easy for the customers to let us in and easy to transfer files. **What do you dislike about ISL Online?** Not all customers allow ISL Online due to network security. **What problems is ISL Online solving and how is that benefiting you?** Customers receive quick help. ### 12. Quick and stable connection for remote support. Good level of security with encryption and access control. It is easy to use for both technicians and users. Compatible with various operating systems such as Windows, macOS, Linux, and mobile devices. Includes useful tools like file transfer, chat, and remote reboot. Allows on-premise installation, something highly valued by many companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** The ease of connecting with teams, the ease of transferring files **What do you dislike about ISL Online?** At the moment I have nothing, everything works perfectly. **What problems is ISL Online solving and how is that benefiting you?** I haven't had any problems with ISL, everything works perfectly. **Official Response from Barbara Viskovic:** > Hi, thank you for your input! ### 13. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about ISL Online?** simple to use for admins and end users, high performance, feature rich. **What do you dislike about ISL Online?** Inital deployment was a little tricky for the on-premise server version, however documenation and tech support are excellent. **What problems is ISL Online solving and how is that benefiting you?** easy and fast remote control of end user computers for desktop support and remote implementation of other solutions. massively reduces engineer travelling and allows for faster breakfix and problem resolution for our customers. **Official Response from Barbara Viskovic:** > Thank you for sharing your thoughts. We're glad that our documentation and tech support were excellent in assisting you with the initial deployment challenges. We continuously strive to improve the deployment process for a smoother experience for all our users, that's why your feedback is invaluable for us. ### 14. Remote access without complications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** As a systems technician, I use ISL daily to support the users in my organization and the experience is very positive. It is a fast, stable, and very easy-to-use tool for both technicians and end users. **What do you dislike about ISL Online?** Currently, the interface is not very modern. **What problems is ISL Online solving and how is that benefiting you?** Assist users quickly and securely, wherever they are. Eliminate the need for travel and reduce resolution times. ### 15. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ISL Online?** Really simple to use: no need to install any client on the PC of your customer. Fully GDPR compliant. Multiplatform (Windows, Android, Apple). **What do you dislike about ISL Online?** It's not intuitive to to set up a client for unattended management. It's not easy to authorize the client on Mac devices. **What problems is ISL Online solving and how is that benefiting you?** Give support to my colleagues in an easy way. Let me control some servers with no need of a VPN. **Official Response from Barbara Viskovic:** > Hi, we appreciate your feedback very much! ### 16. Speed, Simplicity, and Support: A Perfect Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas H. | System Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about ISL Online?** Speed, simplicity, and support, a perfect combo for a very good tool **What do you dislike about ISL Online?** For the moment, I haven't found anything to complain about. **What problems is ISL Online solving and how is that benefiting you?** Secure remote access without VPN, Remote technical support, Management of unattended servers and workstations, Enhanced security against RDP vulnerabilities ### 17. ISLonline is exactly what I want from a remote desktop system **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey B. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ISL Online?** The simplicity of it all is what initially got me interested in the product as it is not covered in all the bloat that a program like TeamViewer is nowadays. That is only what got me interested and once I got to use the system I started to like it more and more as it is really built for the IT management of large scale remote desktop needs. Its dual functionality whereby we can have always on versions for servers and the like and for end user workstations we can do the same or simply create a session link and send that over Teams. My end users love it because of this simple method as well due to not all being too savvy on technology. Setting it up was a piece of cake as well as adding devices as we need but the real best part is how when anyone names a device, the entire team can see it under that name. Sounds crazy that this is my favourite part but coming from TeamViewer I cannot stress how stressful their naming system became as the years went by. No one could find devices by names set up due to aliases. **What do you dislike about ISL Online?** I really dont dislike anything about it I am a simple man from a time when things were built to just do what they say and this is what ISLonline does. **What problems is ISL Online solving and how is that benefiting you?** We replaced TeamViewer with ISLonline this year and its been a breath of fresh air as its simple to use and the dual remote options of creating a single session link as well as the more classic always online options suit all our needs in CCS IT department. As silly as it sounds the simple naming structure is great and a long lost aspect of previous remote sdesktop options we have used. My team also love the changeover as its simply a superior product for managing large pan european teams. **Official Response from Barbara Viskovic:** > Jeffrey, thank you for sharing your experience! We are glad to know that the transition to ISL Online was smooth and that our product fulfills your needs! ### 18. Secure and Easy to Use Remote Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Jhon S. | COORDINADOR IT, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISL Online?** I like the ease of use, the parameterization, and the security that ISL Online has. **What do you dislike about ISL Online?** For me, it works perfectly! **What problems is ISL Online solving and how is that benefiting you?** I use it for secure remote connection and easy access to equipment outside the main site, facilitating support and assistance. ### 19. Support with ISL user credentials **Rating:** 5.0/5.0 stars **Reviewed by:** EDGAR A. | Soporte Tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about ISL Online?** I like that the interface is very intuitive and easy to use, in addition to the fact that the security is very good, much better than others like TeamViewer or AnyDesk, totally recommended ISL. **What do you dislike about ISL Online?** Sometimes it just happens that the application closes on its own, but as for everything else, everything is excellent. **What problems is ISL Online solving and how is that benefiting you?** It has resolved connection time, in addition to having functions to lock the screen to provide more precise support. One of the things I liked the most is that you can transfer files and copy and paste to access users of remote computers, as well as having connection stability. **Official Response from Barbara Viskovic:** > Hi Edgar, thank you for your feedback! Regarding the application closing down on its own – this is not expected behavior. If you experience the same issue again, please visit our live chat so we can check the log file and resolve the issue. ### 20. Budget remote support platform with great features **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Lead Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about ISL Online?** I've been using the ISL product for managing a small to medium number of computers for remote desktop, and I have to say, it's been an excellent solution. One feature that stands out to me is the Wake on LAN capability, which utilizes P2P connections — this has been incredibly useful for remotely waking up machines without needing additional infrastructure or hassle. Another great aspect of the platform is that they offer both an online and offline version, giving flexibility depending on the needs of your team or organization. The platform also supports two-factor authentication (2FA) for added security during login. Additionally, the ability to manage multiple agents within your company with tiered access levels is incredibly helpful. This feature ensures that different team members can have access to different levels of control based on their role, making it easy to manage permissions without compromising security. **What do you dislike about ISL Online?** hat said, one area for improvement is the speed of connections. While functional, the connections can sometimes be slower compared to other remote desktop solutions on the market. This can be a bit frustrating, especially when working with multiple machines at once. Also, while automated deployment is possible, it could benefit from being a little simpler and more intuitive. The process could be streamlined to make it easier for users who aren’t as technically inclined. **What problems is ISL Online solving and how is that benefiting you?** ISL lets me manage laptops in the wild with their cloud offering whilst managing desktops inside from the local server version. I frequently use the WOL functionality. It does some basic auditing on machines which is sometimes useful. **Official Response from Barbara Viskovic:** > Hi Robert, thanks a lot for your detailed and valuable feedback! We are glad to know that ISL Online is positively impacting your work. ### 21. Better than any remote access tools for system administrators **Rating:** 4.5/5.0 stars **Reviewed by:** Žan G. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ISL Online?** It can be very simple to use, or you can make an effort to customize the tool for your own needs. That means that it is meant for a wide variety of users who offer customer support to their clients. We at Zupo are using it on daily basis and customers love it since it is easy to understand and easier to connect. With its number of features it is truly the must have tool! **What do you dislike about ISL Online?** There's not many downsides but there is one I can think of. And that is connecting to MacOS computers. When connecting to the MacOS for the first time, the user on the other side needs to approve security settings twice, then disconnect the session and connect with a new session. It's a bit painful but when you get used to it, it's just a quick workaround. **What problems is ISL Online solving and how is that benefiting you?** Quick connect to customers computers and servers for quick help and problem solving. **Official Response from Barbara Viskovic:** > Žan, thanks a lot for your feedback! We're glad to know that ISL Online helps you with your business. We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 22. Quality, support, security, multiplatform functionality and local install option **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** We have been extremely satisfied with ISL Online products for remote desktop assistance. We need the service in, from an IT perspective, complex and security intensive environment. We needed a solution that would support multiple OS platforms, have very good and reactive support team, would be easy to use even for non-technical personnel and would support a self-hosted installation due our security requirements. ISL Online matched all requirements in an admirable way, making the implementation of self-hosted solutions very easy and topping it all up with excellent marketing support. **What do you dislike about ISL Online?** No complaints - based on quality and excellent experience we would expect a wider recognition in some environments. **What problems is ISL Online solving and how is that benefiting you?** Primary use case is remote support, where ease of use and availability in close networks was critical. It is also used as remote desktop, in particular for security-intensive or more advanced use cases, such as our research laboratories and sensoring equipment. **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 23. Quick connections and comprehensive IT tools, simplicity at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** Quick and stable connections Very simple for end users Comprehensive tools for IT support **What do you dislike about ISL Online?** Some options lack visibility **What problems is ISL Online solving and how is that benefiting you?** take control without VPN, faster support, simple connection via a code, intervene at any time for maintenance or troubleshooting, remote control on mobile phones very useful ### 24. ISL works quite well, although it could improve in some aspects. **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel V. | Tecnico de sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Easy to handle, very intuitive, allows you to connect to multiple devices at once, **What do you dislike about ISL Online?** When connecting to a device, if the user moves the mouse, you lose control since they have priority. **What problems is ISL Online solving and how is that benefiting you?** I am dedicated to resolving user issues within the company, I connect to the equipment remotely and help them with configurations.... **Official Response from Barbara Viskovic:** > Hi Daniel, thank you for sharing your experience! We're excited to let you know that an updated version of ISL AlwaysOn will soon be released, featuring improved performance for working with multiple monitors. To ensure you’re getting the best experience, always use the latest version of the software. You can follow this link https://help.islonline.com/145802/802518 ### 25. Easy and Efficient Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about ISL Online?** Ease of providing remote support with all available options **What do you dislike about ISL Online?** So far, everything is fine, I haven't found anything negative to report. **What problems is ISL Online solving and how is that benefiting you?** Configuration issues, error, and software ### 26. ISL is a great product for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about ISL Online?** Allows me as IT manager to remote into to servers and client devices very easily. and also allows me to host a session for my users who do not have the app installed locally. Very easy to rollout to my devices and supports Windows and Macs. being able to use this 24/4 is brilliant, as working out of hours is a must for IT administrators Customer support are friendly and very knowledgeable, and the after sales support id key for me when rolling out a remote access tool like ISL. **What do you dislike about ISL Online?** Screen size is a little small and is a little hard to get the right size to match my monitors. Small price to pay for this product. **What problems is ISL Online solving and how is that benefiting you?** The ability to remote in to either a server or laptops allows me to be an effective IT administrator providing remote support to staff. without ISL I would struggle to provide such support. Being able to log in and apply security patches or to run admin tasks from home out of hours also solves a problem with managing IT projects and maintenance windows **Official Response from Barbara Viskovic:** > Samuel, thank you for your feedback! It is great to hear that ISL Online is positively impacting your work. To modify the screen resolution of the remote computer, use the “Change Screen Resolution” feature. Learn how: https://help.islonline.com/37390/1906626 ### 27. Excellent Piece of Remote Access Software **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Site Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about ISL Online?** Licensing structure is far and away better than the competition. The customer support is very quick and responsive, either giving solutions within minutes or taking new features in to consideration. It's easy to install and distribute across all our users PCs, especially using Intune. It's fast in use and has a number of useful features to ensure that it remains usable regardless of the client machines setup. We use it every day in our support operations and it makes the job a lot easier. **What do you dislike about ISL Online?** There's a few features lacking that would be nice to have - remote management of the file system or registry without having to initiate a full remote session with the user and device. The ability to run commands (cmd or Powershell) would be very nice to have as well. **What problems is ISL Online solving and how is that benefiting you?** We need to support a wide range of users across many sites in the UK. As a relatively small team, we need a reliable piece of software that is easy to and quick to use. ISL does this without costing our clients a fortune. **Official Response from Barbara Viskovic:** > Daniel, thank you for sharing your experience! We're delighted to hear that you find the ISL Online remote desktop software to be an excellent tool for remote access and support. ### 28. The most reliable remote desktop software I have found **Rating:** 5.0/5.0 stars **Reviewed by:** Josh V. | Senior Technical Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about ISL Online?** ISL remote desktop software is an excellent tool for remote access and support, and I highly recommend it to anyone in need of such a solution. One of the standout features of this software is how user-friendly it is, making it easy for anyone to use regardless of technical expertise. Overall, I highly recommend ISL remote desktop software for anyone in need of a reliable and user-friendly remote access and support solution. With its intuitive interface and robust features, it is an excellent choice for businesses and individuals alike. **What do you dislike about ISL Online?** While ISL remote desktop software is an excellent tool for remote access and support, there are a few areas where it could be improved. For instance, some users have reported occasional connectivity issues, which can be frustrating when trying to connect to a remote device. Additionally, the software's pricing structure can be confusing, with different plans offering varying levels of functionality and support. Simplifying the pricing structure and offering more consistent connectivity would be beneficial for users who require a reliable and straightforward remote access solution. **What problems is ISL Online solving and how is that benefiting you?** Navigating through the software is a breeze thanks to its intuitive interface, which is easy to understand and use. Connecting to remote devices is also very straightforward and can be done quickly and easily. The software's ease of use means that even those with limited technical knowledge can use it without any difficulties. In addition to its user-friendliness, ISL remote desktop software is also highly reliable and secure. Its encryption technology ensures that data is transmitted securely, and the software's stability means that connections remain stable and reliable even over long periods of use. **Official Response from Barbara Viskovic:** > We're delighted to hear that you find the ISL remote desktop software to be an excellent tool for remote access and support, and we appreciate your recommendation. Thank you! We understand that you have experienced occasional connectivity issues, and we apologize for any frustration this may have caused. If the connection issues persist, please contact our support team via live chat. We try to offer transparent and flexible pricing options to cater to different needs of our users. We have recently updated our plans trying to keep it as simple as possible. ### 29. Excellent Cost-Benefit and Precise Management for Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ISL Online?** What caught our attention the most and what we liked was the cost-benefit of having a good tool for remote access with precise management and excellent financial cost. **What do you dislike about ISL Online?** A better and closer training to the client. **What problems is ISL Online solving and how is that benefiting you?** Access control and history of our employees. ### 30. Quick and Secure Connection, Excellent Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ISL Online?** Speed and security in connections and ease of implementation. **What do you dislike about ISL Online?** We have no buts about this tool **What problems is ISL Online solving and how is that benefiting you?** We have been using this product as an IT tool for a year and it has never given us any problems. ### 31. Sys admin **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre D. | System administrator and network, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about ISL Online?** Fast and easy remote control for servers and workstations **What do you dislike about ISL Online?** I have nothing to declare negatively.... **What problems is ISL Online solving and how is that benefiting you?** Access to remote servers without using VPN ### 32. For almost 20 years we have been using ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** RL L. | Especialista en Soporte Técnico a Cliente Premium, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** Its ease of use and the security implemented to connect us to our clients- **What do you dislike about ISL Online?** ISL Groop, since I think its functionalities can be greatly improved. **What problems is ISL Online solving and how is that benefiting you?** Since 2007, we have been serving all our clients in Spain thanks to ISL Online. Back in the day, we were pioneers in customer service by implementing the functionalities offered by ISL Online, remotely attending to our clients (ISL Light), managing servers unattended (ISL Always On), and handling requests through chat immediately (ISL Pronto). Optima Solutions is our ISL Online partner in Spain, and for almost 20 years they have provided us with excellent service and support. Without ISL Online, we could not do our work. It is an essential tool for us. **Official Response from Barbara Viskovic:** > Thank you for your 16-year journey with ISL Online! We appreciate your feedback and are glad ISL Online's ease and security significantly aid your client service in Spain. ### 33. My experiance with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Žiga K. | IT Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about ISL Online?** Reliable and fast connections. Quite easy to use for both technician and end customer. I also like sorting remote computers to folders. Great technical support. **What do you dislike about ISL Online?** Nothing anymore. It had issues with mobile version but they fixed it. Now it works great. I really can not complain about it. Maybe updates to the app could be more visible but that is minor. **Recommendations to others considering ISL Online:** Try it and you won't be sorry. It's a great tool for remote connections. **What problems is ISL Online solving and how is that benefiting you?** Technical support for various users with 1001 problem. Server management. I saved a lot of time and money for travelling expanses because I am able to efficiently work remotely. **Official Response from Barbara Viskovic:** > Thank you for sharing your experience with ISL Online! We greatly appreciate your positive feedback. We value your suggestion about making app updates more visible and will take it into consideration for future improvements! ### 34. Ervin's review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about ISL Online?** good tool for remote work, perfect solution for remote support and amazing staff **What do you dislike about ISL Online?** I have not encountered anything that I would consider as a dislike or a downside **What problems is ISL Online solving and how is that benefiting you?** It solves the problem of going to the clients location and solving a small issue they have. ### 35. Always able to connect, unless there's no internet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about ISL Online?** It never has issues connecting to a remote pc, unlike it's competitors. It also offers amazing features like connecting with RDP and using a file browser to send/receive files. Installation is simple and quick, even for the self-hosted version. It also offers a lot of customization to integrate your business branding and styles. I use it daily to support our customers to get their problems resolved. Talking about support, ISL Online own support is splendid and really amazing! They help you the way you would expect from them, even with integrating your own branding. **What do you dislike about ISL Online?** The price may be steep for some and first setup may take a little time. **What problems is ISL Online solving and how is that benefiting you?** It helps us support our business customers by allowing easy remote support **Official Response from Barbara Viskovic:** > Thank you for your detailed feedback on ISL Online! We're glad to be an integral part of simplifying your work. ### 36. ISL Online: Exceptional, Cross-Platform Remote Connection Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tomaz J. | IT System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ISL Online?** Easy to use, intuitive user interface. A clear and user-friendly interface for managing a large number of computers. Ability to choose different methods/channels for forwarding the remote access connection to the client. Clever support for Administrative Mode, since by default ISL runs without admin permissions. **What do you dislike about ISL Online?** In some cases, even when the connection to the remote computer is on the local network, there is some delay/lag in operation. **What problems is ISL Online solving and how is that benefiting you?** The ISL Online tool solves situations where an employee in the field encounters issues and needs assistance directly on their computer. I also use it within the company to save time, so I don’t have to walk to the other end of the building to solve the issue on the computer.. **Official Response from Barbara Viskovic:** > Hi Tomaz, thanks a lot for your valuable feedback! We are glad to know that ISL Online is positively impacting your work. ### 37. Easy to use and very usefull for my type of work - from anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Mitja K. | procurator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ISL Online?** That I can work with my laptop on company computer from enywhere. I use it on daily basis and till now, works perfect. **What do you dislike about ISL Online?** Acctually it fits all my needs. Not really a think I dislike. **What problems is ISL Online solving and how is that benefiting you?** Main compyny comuter has everything on. I do not have everything on my laptop, so I can work on compyny main computer. In this case I have every moment latest versions of my and also my colegues work. **Official Response from Barbara Viskovic:** > Mitja, thanks for your review! ### 38. Simplicity and an intuitive interface that make the use very pleasant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ISL Online?** Simplicity and an intuitive and clean interface. **What do you dislike about ISL Online?** There are some disconnections when multiple simultaneous accesses are used. **What problems is ISL Online solving and how is that benefiting you?** In assisting the user and clients. ### 39. Excellent Software more useful with wider support options cheaper than its main rival. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about ISL Online?** Easy to install, remote clients can be easily controlled by giving them a session code. Works well on Windows and IOS and I can view andriod devices too. Always on clients have been easy to impletement. The ability to see screens on mobile devices inc phones and tablets is very useful as this is increasing used as a primary email and comms devices. Customer Support is good and when I asked for an extended trial period that was no problem. I was tied to 3 main devices with a previous supplier but thankfully that's not the case with ISLOnline. I can provide support from any computer I happen to be using including my mobile. I use it a lot as my primary use is IT support and systems monitoring. All in all if you are looking to move away from some of the pricier remote access service providers you'll be pleased with ISLOnline, it provides a good set of features at a decent price. **What do you dislike about ISL Online?** Could do with a stripped down always on client so other systems you can control are not shown. This is a minor issue as you can log out of it and it will still continue to run. **What problems is ISL Online solving and how is that benefiting you?** General remote support, server monitoring remote handheld device viewing **Official Response from Barbara Viskovic:** > Thanks a lot for your detailed and valuable feedback! We're glad to know that ISL Online fulfills your needs. ### 40. ISL is very nice tool **Rating:** 5.0/5.0 stars **Reviewed by:** Atomikkus . | IT Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about ISL Online?** I use it daily, and it is very easy to use. I like it, because you can set up multiple users on only one license, which is very nice for small business. You can even help people on their mobile devices. **What do you dislike about ISL Online?** If there is good connection, like LAN or optical fibre with minumum lag, there shouls be option for better picture quality. **What problems is ISL Online solving and how is that benefiting you?** To simple connect and help customers and employees. **Official Response from Barbara Viskovic:** > Thank you for your feedback, Atomikkus! Regarding the picture quality, please check that Color depth is not set to Speed optimized. By default, it should be set to Quality optimized. In the Settings menu under Quality, you can manually select an even better color depth that offers the best quality (Full, 32-bit Colour). Learn more: https://help.islonline.com/37390/164441 ### 41. Review of the ISL online program after a year of use **Rating:** 4.5/5.0 stars **Reviewed by:** Loteks T. | Urejanje in administracija dodatkov za erp program, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ISL Online?** What I like most about the ISL online program is that it is already integrated into the software our clients use. It is easy and intuitive to use. **What do you dislike about ISL Online?** There is only one thing I don't like about the program. Specifically, the copy-paste of texts and files. I can somehow tolerate the files themselves, but the copying and pasting of code between clients bothers me. **What problems is ISL Online solving and how is that benefiting you?** I am simply in multiple locations at once. I can advise or assist the client remotely. **Official Response from Barbara Viskovic:** > Hi Loteks, thank you for your feedback! Regarding the copy-paste feature, we’ve made several improvements in our recent updates. Please make sure that “Enable Clipboard” is turned on under Tools > Keyboard. The feature Paste (Simulate Typing) can serve as a workaround or may be helpful when pasting is not allowed. You can learn more about keyboard commands here: https://help.islonline.com/37390/164440 You’re welcome to visit our live chat if you have additional questions. ### 42. We use it daily **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel L. | Reponsable Servicio Técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** The best thing about ISL Online is being able to be with several remotes at the same time, being able to send or receive files no matter how large they are, being able to connect to all the computer screens at the same time or separately, the independent access that you have once the agent, be able to restart the remote machine even in safe mode. There are so many things that the company provides us with that working without it would make our daily lives more complicated. **What do you dislike about ISL Online?** What I like least is when I have to work connecting to Apple. It is not usually easy and I know that it is not an ISL thing but an Apple thing **What problems is ISL Online solving and how is that benefiting you?** Being able to have a team of people working on solving problems without having to waste time traveling and the simplicity of deployment and use of the tool is what helped us opt for it. **Official Response from Barbara Viskovic:** > Manuel, thank you for your detailed feedback on ISL Online! We're glad to be an integral part of simplifying your work. We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 43. The best remote access and support software. Secure and easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Jordi R. | SAT Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2023 **What do you like best about ISL Online?** It is easy to use and has a lot of features that are great for providing remote assistance to our clients. The unattended access works great. It meets the highest security standards. It has features that other similar programs lack, such as viewing the remote screen while it is restarting, file transfer, viewing resource usage, Android device support, user management, etc. Great for both helpdesk and unattended access to devices. **What do you dislike about ISL Online?** In unattended access, there are problems when trying to remove connections of users and devices that no longer exist. It would also be good to be able to classify the unattended connections and not just have a list of all of them together. **What problems is ISL Online solving and how is that benefiting you?** It is the software we use in our HelpDesk to assist our clients and also the one our SAT technicians use for unattended access to servers and equipment. It perfectly meets our needs. We fully trust its security. It allows us to easily manage users. **Official Response from Barbara Viskovic:** > Hi Jordi, your valuable feedback means a lot to us! We are pleased to know that ISL Online effectively covers your needs and complies with your security standards. As regards your suggestion, we'll take into consideration. ### 44. Reliable and Secure Remote Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about ISL Online?** I’ve been using ISL Online for remote support, and it has been incredibly reliable and secure. The connection is fast and stable, whether I’m accessing PCs, Macs, or servers. The software is easy to use, with a straightforward interface that makes it simple to guide customers through troubleshooting. I also appreciate the strong security features, ensuring safe remote access without unnecessary complications. The cross-platform compatibility is a huge plus, and the ability to manage unattended machines seamlessly is a game-changer for efficiency. Overall, ISL Online has made remote support smooth and hassle-free. ISL Online was incredibly easy to implement, and it integrated seamlessly into our workflow. We use it daily for remote support, and it has never let us down. One of the best things is that we’ve integrated the PIN code input directly into our own website, making it even more convenient for our customers. Customer support is there if needed, but to be honest, we’ve never had to contact them because the software just works flawlessly. The ease of use, smooth integration, and reliable performance make ISL Online an essential tool for our business. **What do you dislike about ISL Online?** Honestly, there’s nothing I dislike about ISL Online. It does exactly what I need it to do—secure, fast, and reliable remote access without any hassle. If I had to be really picky, perhaps a few more customisation options in the interface would be nice, but that’s a minor thing. Overall, it’s a fantastic tool that just works. **What problems is ISL Online solving and how is that benefiting you?** ISL Online allows us to quickly resolve customer issues, manage servers remotely, and even provide training sessions—all without needing to be on-site. It’s a huge time saver, enabling us to troubleshoot problems efficiently and keep systems running smoothly. The ability to access unattended machines means we can perform maintenance and updates outside of business hours, minimising disruption. For training, the remote control functionality makes it easy to guide customers through processes in real-time. Overall, ISL Online has improved our support capabilities, reduced downtime, and made remote management effortless. **Official Response from Barbara Viskovic:** > We appreciate your detailed feedback, thank you! ### 45. Support resolved despite it was non-usual situation **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Consultant; IT support specialist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ISL Online?** They have different types of licenses (Cloud, Server, Pay Per Use) and this allowed me to purchase one that fit my company needs. They are very quick in giving support, and whenever I have needed it, they have solved it brilliantly. **What do you dislike about ISL Online?** It is not easy to find something to dislike in ISL Online. Anyway, I could say that it would be good for the entry user to have the Pay Per Use license starting at a lower minute package than the actual minimum. **What problems is ISL Online solving and how is that benefiting you?** The greatest thing, is that I can connect with Clients' business devices, whatever they are; even Tablets. **Official Response from Barbara Viskovic:** > Andrea, we appreciate your feedback, thank you! ### 46. Great choice for remote controlling and viewing devices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ISL Online?** The interface is really easy to use for the end users. You quickly find whatever device you need to remote and manage to start a remote session in seconds. The support is outstanding and quick. **What do you dislike about ISL Online?** The administration of user account in the cloud hub takes time. Also I cannot control the ISL Online MFA methods for my users which is a slight negative. **What problems is ISL Online solving and how is that benefiting you?** Our helpdesk uses ISL Online for remote support cases and we have end users controlling certain PCs in delicate environments. ISL Online brings together user control over who can access what. **Official Response from Barbara Viskovic:** > Thank you! ### 47. ISL remote control software **Rating:** 4.5/5.0 stars **Reviewed by:** Domen T. | Teacher and IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ISL Online?** ISL Online is an excellent, easy to use and very quick access to your admin panel with all computers and networks everything also works efficiently in their mobile app ISL Light and ISL AlwaysON is a must for reliable instant connectivity to your remote computer i work in education within a large network with many computer and i highly recommend it **What do you dislike about ISL Online?** it could have simpler logins (with fewer steps) when logging inside the app file transfer options or the upper panel (for transferring) could also be easier/more practical to use the price could be a little lower since with basic license it's limited to admin users who need to use it at the same time, so with a couple more users the price gets very high **What problems is ISL Online solving and how is that benefiting you?** Instant online remote controlling when not on the work location (work at home when your sick or absent), using it constantly because of the newest work implementation of time-checking at work (at start and end of work) - you do it online and it's nice to do it in a mobile app while away from computer but still at work, transferring files between my home and work computer at weekends (before i start on monday 100% prepared with what i need). **Official Response from Barbara Viskovic:** > Domen, thanks a lot for your feedback! ### 48. easy, secure and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Tomaž P. | Head of Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ISL Online?** that we can help out customer on remote, with connection that is secure **What do you dislike about ISL Online?** for what we are using ISL it has more that excedeed our expectations **What problems is ISL Online solving and how is that benefiting you?** to help our customer that has an issues with conections to lease printers **Official Response from Barbara Viskovic:** > Tomaz, thanks for your review! ### 49. ISL is an Awesome and extremely easy to use Remote Assitance Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ISL Online?** The ease of use. We use it daily. Just log in, Give the client the support code and thats it. I am always learning about new features and way of using it as not all customer support calls are the same. Once our Customers have used it the first time it is very easy and they are far more willing to adapt. **What do you dislike about ISL Online?** Strangely enough. Not alot of our clients even know about it and as such is human nature they do not trust it and prefer teamviewer or anydesk but only because they have been forced to use it at soem point in the past. **What problems is ISL Online solving and how is that benefiting you?** Remote access to our customers computers when they need help **Official Response from Barbara Viskovic:** > Thanks a lot for sharing your valuable feedback! ### 50. Fastest support times **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | IT consultant (Sole Trader), Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about ISL Online?** If you are already familiar with remote support software then the setup process is straightforward and intuitive. If you have any issues the support team is one of the quickest and friendliest i have come across for support **What do you dislike about ISL Online?** Viewing screen zoom facility could be improved upon for working on a remote computer **What problems is ISL Online solving and how is that benefiting you?** It is much more cost effective than most of its competitors. Saves me have to call out to physically fix issues for a client **Official Response from Barbara Viskovic:** > Brian, thank you for choosing ISL Online, and for sharing your feedback! ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+20%3A51%3A42+-0500&secure%5Bsession_id%5D=d469cf38-e7ad-4375-9ef5-049902b80999&secure%5Btoken%5D=657f6f0003233493d470e19ac9c94cbb916fa62ab830703ac5b04318b85ff171&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,026 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,080 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews)