--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 614 scale: '5' date_modified: '2026-08-06' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 614 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. To recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2024 **What do you like best about ISL Online?** Easy to use. Very well-designed interface. **What do you dislike about ISL Online?** No automatic updates of the software. Must be initiated manually. **What problems is ISL Online solving and how is that benefiting you?** It is not necessary to worry about network/firewall issues. **Official Response from Barbara Viskovic:** > We appreciate your feedback, thank you! ### 2. ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon C. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** Very useful tool for my work as most of my customers are now home based and not ofice based so site visits a a thing of the past and ISL lets me access the customers machines quickly and easily and also saves me travel and fuel costs best thing to come out of covid if i'm honestI can access specified computers any time I want with the always on access, and the speed of connection and control is simple. **What do you dislike about ISL Online?** I haven't had any issues my end yet but customers have found it difficult to locate the isl light download on occasians but I think that is more operetor error than a program fault. **What problems is ISL Online solving and how is that benefiting you?** Lets me access computers without traveling to site saves both the customer and myself a lot of time to correct issues they are having with their machines. **Official Response from Barbara Viskovic:** > Thank you for your feedback, Gordon! We're delighted to hear that ISL Online has been a useful tool for your work, enabling quick and easy access to your customers' machines while saving travel and fuel costs. ### 3. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** The ability to connect with users **What do you dislike about ISL Online?** I have not had any bad experiences for the moment. **What problems is ISL Online solving and how is that benefiting you?** The speed of resolving issues remotely. **Official Response from Barbara Viskovic:** > Thank you for your review, Jesus! ### 4. Simple product to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** - The possibility to connect from anywhere. - Ease of implementation **What do you dislike about ISL Online?** - The login procedure on the workstation to be taken in hand is too complex for users. - The latency **What problems is ISL Online solving and how is that benefiting you?** We provide support for the company's users across different geographical sites. This prevents us from having to travel to fix user issues. **Official Response from Barbara Viskovic:** > Thanks for your review! ### 5. Simple, light, and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** It is very simple to use the application, you just need to locate the device where the agent is installed and connect to it. According to our corporate configuration, the connection is established for use with an administrator user of the device, which makes it more practical. Even so, if there were any connection problems, you can use the light client version, which usually doesn't cause issues either. The connections are very stable. **What do you dislike about ISL Online?** There are times when the ISL Online administrator does not show all the devices where the agent is installed. **What problems is ISL Online solving and how is that benefiting you?** I haven't had any problems with the application. **Official Response from Barbara Viskovic:** > We appreciate your detailed feedback, thank you! ### 6. Highly useful assistance tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vicente F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** The ease of use when providing remote assistance, both for me and for the user. **What do you dislike about ISL Online?** Initially nothing, I've had some occasional disconnection issues, but it was possibly due to the network connection. **What problems is ISL Online solving and how is that benefiting you?** It helped me a lot to offer remote assistance to clients, especially with Windows issues, email configurations, program installations, etc. **Official Response from Barbara Viskovic:** > Vincente, thank you for taking the time to provide your feedback! ### 7. So simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Darren H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ISL Online?** Been using ISL Online for a few years now. Support is great when I have needed it (which has not been for a while). I can add a group of unattended PC's and also quickly connect users who need my help. **What do you dislike about ISL Online?** Sometimes battle with users not finding the app to click on, works better if you use the email invite as that shows where to click in the browser. **What problems is ISL Online solving and how is that benefiting you?** Allows me to take control, I can see what user's may be doing wrong or help with them to make changes to our software program installed on their PC's. It is also great that I can access computers such as servers and Epos terminals remotely, so when I get a request to change something or add something, I can jump straight on and do it. **Official Response from Barbara Viskovic:** > Darren, thank you for sharing your feedback on ISL Online! We're glad to hear that you found the email invite helpful in establishing connection with users. We understand the importance of seamless connectivity, and we offer various methods to ensure a smooth connection experience for both you and your clients. In the link below you can watch a video that shows a few options. ### 8. The best remote control software **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2023 **What do you like best about ISL Online?** It is easy to use and is very secure. The double authentication factor guarantees the confidentiality of the connections. We decided on ISL compared to other solutions because we need maximum security in the connections with our clients. **What do you dislike about ISL Online?** Perhaps you should improve the connection speed, encrypted makes the first connection very slow. They must apply another type of encryption so that the connection is faster. **What problems is ISL Online solving and how is that benefiting you?** Remote support is essential for our company, it is the first level of assistance we offer our clients. Our technicians are more productive with ISL, we have increased our business performance **Official Response from Barbara Viskovic:** > Fernando, thanks for your review! Your insights are valuable to us. In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm ### 9. ISL, our best support **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** The connection speed, the ease of use, and the excellent support service. Additionally, the file transfer tools are our right hand. As well as the PRINT SCREEN option. **What do you dislike about ISL Online?** It doesn't show me the session name when it closes. If two users disconnect at the same time, I can't leave notes because we don't know which message window belongs to whom. **What problems is ISL Online solving and how is that benefiting you?** It is our right hand for providing Support and Maintenance services in the accounting software that we distribute and implement in the northwestern area of the country. With this tool, we have reduced travel expenses and time spent on in-person visits. We have educated our clients so that they feel well attended to even if they do not see us physically in their companies. **Official Response from Barbara Viskovic:** > Mauricio, it is a pleasure to know that the tools included in ISL Online are indispensable and of great help in your support activities. Regarding the option to know which session has ended, we have an option that allows you to name and add data to identify the session, you can even review this in the reports section, I share this link with you https://help.islonline.com/56318/1525150 if you have any questions you can visit www.islonline.com and open a chat, we will be happy to help you. ### 10. Reliable and 100% functional software **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** What I like and use the most is the ability to access the equipment remotely through unattended software. **What do you dislike about ISL Online?** Nothing, the only thing I would improve is the possibility to set the screen of the device you connect to in DARK mode. **What problems is ISL Online solving and how is that benefiting you?** Provide support to the users of my organization immediately, from PC, mobile, or tablet. **Official Response from Barbara Viskovic:** > Alberto, thank you for your positive review! We'll take your suggestion into consideration. ### 11. Effective and secure **Rating:** 4.0/5.0 stars **Reviewed by:** Paul R. | Directeur des services Informatiques et techniques, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** The management of connections is well organized, and the ability to host the solution allows compliance with our ISMS. **What do you dislike about ISL Online?** The connection time is sometimes a bit long on remote machines. **What problems is ISL Online solving and how is that benefiting you?** Local hosting on-premise of the solution without going through the cloud or an external host to manage access to sensitive machines **Official Response from Barbara Viskovic:** > Paul, thanks for your feedback! ### 12. A great option for remote assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ISL Online?** The best feature of ISL is the ease of use by both the technician and the user. **What do you dislike about ISL Online?** Perhaps some menus are not so clear and could be more intuitive for the support technician. **What problems is ISL Online solving and how is that benefiting you?** I find it a great tool to provide computer support to users and solve software and operating system problems. **Official Response from Barbara Viskovic:** > Thank you for your valuable feedback, Sergio! ### 13. Swiss knife of remote desktop support **Rating:** 5.0/5.0 stars **Reviewed by:** Tine B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about ISL Online?** ISL is very easy to use and it only takes a minute or less to establish a connection with a client. It is easy to explain a new user on how to use it and since it requires to only input 8 numbers to establish the connection, it leads to less mistyped or misunderstood codes. The ability to set up unattended access allows for easy monitoring of various devices. **What do you dislike about ISL Online?** We don't have much to dislike about ISL Online. There is an occasional bug, where session doesn't establish properly so we need to restart it. Most issues we have is with clients downloading the plugin, as they don't notice the file downloading. **What problems is ISL Online solving and how is that benefiting you?** We need to connect to clients for providing technical support and we need unattended access to various computers and servers. ISL allows us to solve both problems with ease. **Official Response from Barbara Viskovic:** > Thank you for your positive review! We're delighted that ISL Online has been instrumental in addressing your needs for providing technical support and enabling unattended access. As for clients downloading the plugin, we understand that it can sometimes go unnoticed. To assist you in addressing this, we have a video guide available that you can share with your clients (link below). ### 14. Good fool proof tool for first level support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about ISL Online?** Good easy to use product, its really easy for the costumer to download and setup isl online. It's really good for costumer support when they use the product on a daily basis. **What do you dislike about ISL Online?** not really much downsides just maybe less downloads for frequent costumers **What problems is ISL Online solving and how is that benefiting you?** preoblems that less tech savyy users don't know how to solve **Official Response from Barbara Viskovic:** > Thank you for your feedback! For your customers who frequently require remote support, we recommend advising them to save the ISL Light Client to their desktop and type the session code there. This will streamline their access to support, eliminating the need to download it for every session. However, please note that if customer connects through a link you provide, the ISL Light Client will download each time. ### 15. it is a very useful and easily accessible tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pilar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about ISL Online?** The easy access to the tool and the advantage of guiding the client in a short time. **What do you dislike about ISL Online?** the installation on the client's equipment since sometimes they do not want to install anything on their computers. **What problems is ISL Online solving and how is that benefiting you?** Guide clients through processes that are difficult for them to do on their own. **Official Response from Barbara Viskovic:** > Pilar, your feedback is greatly appreciated. Thank you for being a part of our community! ### 16. We advice this to and let our clients use ISL to connect to their businesses from anywhere. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ISL Online?** Security and reliability . Steady connections . Different media + many OS'ses combinations possible. So easy to explain "how-to-use" to new users/clients. **What do you dislike about ISL Online?** Don't know what to dislike about ISL-online **What problems is ISL Online solving and how is that benefiting you?** We support our clients remotely often. We also sell/advice our clients use ISL for their private connections to their business . **Official Response from Barbara Viskovic:** > Thank you very much for sharing your experience with ISL Online! ### 17. A thoroughly excellent remote access software **Rating:** 5.0/5.0 stars **Reviewed by:** Tony C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about ISL Online?** ISL Online allows me to access the computers of my client companies promptly so that I can react swiftly to any problems they may have. I have used several other remote access software. **What do you dislike about ISL Online?** I can not think of anything I dislike about ISL Online. I have used it successfully for several years. It works well for me, and I can not think of any improvements needed. **What problems is ISL Online solving and how is that benefiting you?** I use ISL Online to access the accounting software on the computers of my client companies so that I can reconcile their bank accounts regularly by making sure that their accounts are up to date and accurate; they have to ability to make sensible financial decisions. **Official Response from Barbara Viskovic:** > Thank you for your feedback on ISL Online! We're glad that it has been serving you well for several years without any issues. Your satisfaction is our motivation and we will continue to work hard to provide a reliable and user-friendly experience for you. ### 18. Very robust software for remote control of PCs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** I've been using ISL online for some years and I've had an excellent expirience with it. Many PC's contacted with and everyone working with ease. **What do you dislike about ISL Online?** Some dificult with MAC but at the end it works too. **What problems is ISL Online solving and how is that benefiting you?** My benefit is that I can resolve almost every problem of my customers remotely. **Official Response from Barbara Viskovic:** > Thank you for your review! We are glad to know that ISL Online has been serving you well for various years! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 19. Remote access with security requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Maria G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** In principle, I like it because it is a remote access that meets the security requirements required in Security certifications. **What do you dislike about ISL Online?** The most difficult part was converting the binary to MSI, there should be an MSI to install massively on corporate computers. **What problems is ISL Online solving and how is that benefiting you?** It is quite easy to use, very intuitive. **Official Response from Barbara Viskovic:** > Ana Maria, thank you for sharing your thoughts. We are glad to know that ISL Online meets your security certifications. ### 20. Great solution for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** This Software is really easy to use on you day to day work. You can manage as computers as you want and can manage them in workgroups. I never had trouble in conecting to the computers when needing. I recomend it without any doubts. **What do you dislike about ISL Online?** Nothing concreatly, I miss more viedos tutorials to be able to take advantage of all this options. **What problems is ISL Online solving and how is that benefiting you?** We can manage computers outside of our company and check computers with tecnical problems before that a technician has to go on site. **Official Response from Barbara Viskovic:** > Hi there, we're delighted to hear that you find ISL Online to be an excellent tool for remote access and support! Your recommendation means a lot to us, so thank you for that. We'd like to invite you to explore our extensive video library. It's packed with videos covering almost every feature of ISL Online. As we continually develop new features, we're always adding fresh content to this library: https://www.islonline.com/help/videos/tutorials.htm ### 21. This software is very simple to use and implement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ISL Online?** Interface and implementations administratation **What do you dislike about ISL Online?** difficult personalization settings for example logo **What problems is ISL Online solving and how is that benefiting you?** ease in achieving the goal of remote support **Official Response from Barbara Viskovic:** > Thank you for your feedback! Regarding customization, please consult our user manual for guidance on tailoring ISL Light with your company's logo and colors: https://www.islonline.com/help/customisation.htm ### 22. Wonderful product has saved me many times. **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ISL Online?** The ability to login to remotly manage from various devices including phone in times of need. Transfer of files is painless as well. **What do you dislike about ISL Online?** The only issue I would have about ISL is sometimes not being able to add another session even with multi-session license. **What problems is ISL Online solving and how is that benefiting you?** Offering support to multiple locations without having to travel, as well as being able to offer support while out of the office ISL Online is great. **Official Response from Barbara Viskovic:** > Hi Brandon, Thank you for your feedback! We're delighted to hear that ISL Online has been a valuable tool for you. Regarding your query about concurrent connections, it's indeed based on the number of licenses you have. Each ISL Online license allows for one concurrent session. If you need more simultaneous connections, here are a couple of options: 1) Multisession Add-On: This add-on enables unlimited concurrent sessions from a single computer when added to a license. For instance, if you have one ISL Online license with the Multisession add-on, you can run unlimited concurrent sessions on that single computer. 2) Additional Licenses: To run simultaneous sessions on different computers, you can purchase additional cloud licenses. 3) Pay-Per-Use Coupon: Another option is to get a Pay-Per-Use coupon, which provides 500 minutes of connection time. These minutes are consumed only when you exceed the concurrent session limit allowed by your existing license. Should you have any more questions or need further assistance, please don't hesitate to reach out to us through our live chat. We're here to help! ### 23. The perfect solution to provide support **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Ramon D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about ISL Online?** The ease of connection and working remotely with our clients. It is a very useful tool that allows us a very high quality of work. **What do you dislike about ISL Online?** Perhaps the connection with devices using the IOS operating system could be improved. **What problems is ISL Online solving and how is that benefiting you?** Use with iOS **Official Response from Barbara Viskovic:** > Jose Ramon, thanks for your feedback! We're delighted our tool makes remote work with clients easier and improves quality. We understand the challenges with iOS devices—unfortunately, Apple only allows screen sharing, not remote control. If it helps, here’s a quick guide on how to enable screen sharing on iOS devices: https://www.islonline.com/si/en/mobile/#ios ### 24. The application is easy and intuitive and optimizes my work. **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro T. | programmer analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2023 **What do you like best about ISL Online?** The simplicity of installing the application and its portability make my day-to-day easier. **What do you dislike about ISL Online?** You must have a fast internet connection for it to work perfectly. **What problems is ISL Online solving and how is that benefiting you?** It facilitates my use on multiple platforms and allows some functions that are very useful and secure. **Official Response from Barbara Viskovic:** > Hi Alejandro, thank you for your feedback, we are happy to read that ISL Online is helping you with your work. ### 25. ISL helps us a lot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about ISL Online?** It allows us direct access to clients quickly. **What do you dislike about ISL Online?** It's just that what was mentioned in the chat is not exportable to our applications. **What problems is ISL Online solving and how is that benefiting you?** We provide support on the client's team, necessary both to modify configurations and to show them processes. **Official Response from Barbara Viskovic:** > Hi, we are glad to hear ISL Online helps you with you business. Thanks for the feecback! ### 26. easy to use and stable **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea F. | Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about ISL Online?** software easy to configure even at the corporate level, and very simple to implement **What do you dislike about ISL Online?** it is not possible to run scripts on the remote PC or access via shell **What problems is ISL Online solving and how is that benefiting you?** I can quickly connect to all the PCs I need to assist, even from mobile. **Official Response from Barbara Viskovic:** > Andrea, thank you for sharing your experience! ### 27. It's easy to use and security **Rating:** 5.0/5.0 stars **Reviewed by:** M.Mercedes N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** The application is very easy to work with and the connection is fast.It is easy to locate and it is not necessary for the other session to have the application installed **What do you dislike about ISL Online?** Sound is not being recorded when I make video recordings **What problems is ISL Online solving and how is that benefiting you?** quick connection without having to move **Official Response from Barbara Viskovic:** > Hi Mercedes, thank you for your input! ### 28. Absolutely great! **Rating:** 4.5/5.0 stars **Reviewed by:** Dieter K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ISL Online?** ISL makes life much easier for out IT department. We just send the link to the person in need and we are ready to go. No difficult login codes. Just perfect! **What do you dislike about ISL Online?** Nothing. It does everything we need. It's stable and solid. **What problems is ISL Online solving and how is that benefiting you?** End user who got stuck **Official Response from Barbara Viskovic:** > Dieter, we appreciate your feedback very much and we are happy to read that ISL Online is helping you with your work. ### 29. From minute 0 with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac G. | Técnico informático, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** Its ease of use, the ability to use the equipment as an administrator with simplicity, and use the safe mode. **What do you dislike about ISL Online?** I have no complaints, honestly it's going great. **What problems is ISL Online solving and how is that benefiting you?** I use it to provide remote support at the moment, and unattended. I save travel costs every day. **Official Response from Barbara Viskovic:** > Hi Isaac, your valuable feedback means a lot to us! ### 30. Functional **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** The web interface and its ease of use **What do you dislike about ISL Online?** The small program that downloads and stays in the downloads **What problems is ISL Online solving and how is that benefiting you?** The possibility of entering administrator passwords. He also solved the issue of restarting the computer remotely without losing the connection. **Official Response from Barbara Viskovic:** > Many thanks for your feedback! ### 31. Good remote control software but there are better alternatives **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about ISL Online?** Easy of use, stable connections an many options for remote control **What do you dislike about ISL Online?** Mac OS connections, too many steps for a standar user. **What problems is ISL Online solving and how is that benefiting you?** I can do remote control of my client's CPUs. It's very effective and helps me save time. **Official Response from Barbara Viskovic:** > Thank you for your review! We are glad to hear that ISL Light is effective and helps you save time. We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 32. Easy to use for end users and with a lot of reliability **Rating:** 4.5/5.0 stars **Reviewed by:** Gerard S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** The ease of connection with desktop equipment **What do you dislike about ISL Online?** In principle, I don't see any inconvenience. **What problems is ISL Online solving and how is that benefiting you?** All kinds of problems in administrative management programs for more than 1000 users from different local administrations to whom we provide support. **Official Response from Barbara Viskovic:** > Gerard, we appreciate your feedback! ### 33. Versatile tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** Versatility when providing support from any device. **What do you dislike about ISL Online?** That they ask for confirmation to be able to access is horrible because I provide support on devices without a user in charge. **What problems is ISL Online solving and how is that benefiting you?** Help me resolve all the remote issues that arise in the company **Official Response from Barbara Viskovic:** > Thank you for your review! ISL Online allows unattended access, please refer to our user manual to know more: https://www.islonline.com/help/set-unattended-access.htm ### 34. ISL, high security and functionality, but with limitations in the screen resolution part **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian P. | Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** I really appreciate the high level of security that ISL Online offers thanks to its encryption technology, as well as its efficient connection and response. Another feature I value is that each session has a unique code, which ensures its exclusivity and privacy. I also like the functionality of viewing the remote team's screens and the option to split the screens into separate windows. **What do you dislike about ISL Online?** Sometimes when I make connections, the screen resolution gets too distorted when enlarged, especially when it's small, and although the 1:1 option solves the problem, it makes the screen too small to see clearly. **What problems is ISL Online solving and how is that benefiting you?** remote connections help provide support **Official Response from Barbara Viskovic:** > A pleasure to greet you Cristian, it is gratifying to read that with ISL Online you achieve secure and private connections. Due to comments like yours, we recently launched a new feature to change the remote desktop resolution to your liking, in this way you will address the need you expressed in your review, you can see it here: https://help.islonline.com/37390/1906626 if you have additional questions contact us at www.islonline.com we have a chat at your disposal. ### 35. Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ana María M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** The ease of giving the team name to the IT team and having them connect with me. **What do you dislike about ISL Online?** At the moment, I am unaware of anything I don't like. **What problems is ISL Online solving and how is that benefiting you?** The ability to have issues resolved for me immediately in a remote manner. **Official Response from Barbara Viskovic:** > Ana Maria, thank you for the review! ### 36. Useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Marko L. | Head of General Affair and Informatics sector, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ISL Online?** The key advantage for me is that I can log in to the computer in a live session without additional passwords and permissions. **What do you dislike about ISL Online?** The image quality is not quite up to the level of classic RDP **What problems is ISL Online solving and how is that benefiting you?** Employee assistance. **Official Response from Barbara Viskovic:** > We're grateful for your input, Marko. Thanks! ### 37. ISL is totally necessary for our help desk team, we use it every day **Rating:** 4.5/5.0 stars **Reviewed by:** Tiago A. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** ISL Always On feature Remote software is easy to install **What do you dislike about ISL Online?** Help desk client for Linux lacks some features Windows version has **What problems is ISL Online solving and how is that benefiting you?** We give support to hundreds of computers, mostly in unattended mode **Official Response from Barbara Viskovic:** > Thanks for your feedback, Tiago! It's great to know our product is making a positive impact on your business. ### 38. Very happy with their service but they need to adapt to the new times. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** It is easy to use, intuitive and works as expected, the integration was easy, fast support. **What do you dislike about ISL Online?** I can't mass download chats with their content. The interface could be improved **What problems is ISL Online solving and how is that benefiting you?** Helps us to provide technical assistance to our customers. **Official Response from Barbara Viskovic:** > Thank you for your feedback! ### 39. Simple solution that just works **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Head Of Department, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ISL Online?** I does the job and is available in all platforms we work with, which is a huge plus and is easy to use. **What do you dislike about ISL Online?** Linux client is not as full as Windows one. I can't select multiple old machines and remove them. There are many glitches that make Linux client crash a lot. **What problems is ISL Online solving and how is that benefiting you?** Users dont need to bring machines in office to get support with updates, settings and program installations **Official Response from Barbara Viskovic:** > Thank you for sharing your valuable feedback, Robert. Regarding the selection of multiple machines, you can achieve this by logging into your account through a web browser and utilizing the 'bulk action' feature. Please refer to the following short guide to see how > https://help.islonline.com/19815/1622800 ### 40. The best program for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Igor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** Simple to use and help for users (quick connection e.g. via email link). **What do you dislike about ISL Online?** At least the drawing board and it could automatically trigger a computer restart upon entering administrative rights (Tools --> Administrator). **What problems is ISL Online solving and how is that benefiting you?** Installing programs, repairing in various programs. **Official Response from Barbara Viskovic:** > Igor, thank you for your opinion! ### 41. Simple use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** The handling is simple and easy to install. **What do you dislike about ISL Online?** Adding a version for Android would be useful for tablets. **What problems is ISL Online solving and how is that benefiting you?** I work in technical support, so it is a very useful tool when phone assistance is not enough. **Official Response from Barbara Viskovic:** > Hi, thank you for sharing your feedback with us! ISL Online provides a versatile Android app that enables you to either support a mobile device remotely or control a remote computer directly from your Android device. We offer full remote control for selected brands of Android devices. For a complete list of supported brands and further details, please visit our mobile support page: https://www.islonline.com/mobile/ ### 42. Working with ISL for 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Miguel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** It is very easy to use, it is safe, and it allows functionalities aimed at providing direct support. We use it constantly. **What do you dislike about ISL Online?** Some issues with connection to specific devices. **What problems is ISL Online solving and how is that benefiting you?** Direct connectivity with customer equipment. **Official Response from Barbara Viskovic:** > Jose Miguel, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support. ### 43. Very fast support for our users **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Javier M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** Create a shortcut to client app and deploy to domain computers **What do you dislike about ISL Online?** May be nothing, rigth now. The worst is the procedure on macos. Impossible to use in apple computers. **What problems is ISL Online solving and how is that benefiting you?** Remote working giving support on school computers. **Official Response from Barbara Viskovic:** > Luis Javier, thank you very much for your feedback! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 44. Simplicity with ISL Online **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about ISL Online?** I like its practicality, speed, and security. It is a tool that helps a lot in the day-to-day operations of the company in terms of remote access, ideal for those who want an independent connection. **What do you dislike about ISL Online?** Of course, like any software that needs improvements, ISL Online needs to improve its visual presentation. I think its design could be more colorful or with softer colors. **What problems is ISL Online solving and how is that benefiting you?** With it, I solved many customer problems that previously required my physical presence, but with its implementation, it was concluded that it was not necessary. The ISL provided this and made it possible to solve any problem from it. This way, I gained time and credibility with the clientele. **Official Response from Barbara Viskovic:** > Dear Elisa, thank you for your tips on how to further improve our design! ### 45. Easy to use, no network disconnecting, fast. **Rating:** 5.0/5.0 stars **Reviewed by:** rok s. | it, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about ISL Online?** That you can add live computers to be always available on the network. easy support **What do you dislike about ISL Online?** everything works great, pherhaps two display view. **What problems is ISL Online solving and how is that benefiting you?** Troubles on local computers **Official Response from Barbara Viskovic:** > Rok, thank you for your feedback! To better understand what you're referring to with the "two display view," we'd appreciate the opportunity to connect with you via our live chat. This will allow us to assist you more effectively and enhance your experience with ISL Light. ### 46. fast and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Asunción N. | Customer Support Specialist Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** It is a very convenient and fast system to work with external clients **What do you dislike about ISL Online?** The only drawback I find is that a file has to be downloaded every connection **What problems is ISL Online solving and how is that benefiting you?** multiple simultaneous connections **Official Response from Barbara Viskovic:** > Hi Asunción, Thank you for your feedback! You're correct, if you're starting a session via a browser, it does require downloading the file each time. But here's a tip: you can download the ISL Light desktop app for both the client and the operator and save it on your computer. Doing this means you won't need to download the file every time you use ISL Light in the future > https://www.islonline.com/si/en/downloads/ ### 47. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about ISL Online?** you can make groups, see your computer are online or not **What do you dislike about ISL Online?** sometimes a bit slow to connect to a computer **What problems is ISL Online solving and how is that benefiting you?** All problems, installations, problems of users, helping homeworkers **Official Response from Barbara Viskovic:** > Peggy, thanks a lot for you feedback! ### 48. Alternative to Teamviewer **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about ISL Online?** Apart from the price being allot cheaper than Teamviewer, which is what we used before. It allows us to initiate a remote session of the users computer, with very little user knowlegde. I Like the idea that we give them the session number rather than they give the us the details. Allot of times with Teamviewer they, used to hesitate, thinking they were giving away "top secret" information. Basically it does the same job, at a cheaper cost. **What do you dislike about ISL Online?** The transferring of files is a bit clumsey. it takes a bit of getting used to. As is cut & Pasting text, doesnt always work. **What problems is ISL Online solving and how is that benefiting you?** Saving me money. ### 49. ISL ONLINE **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** very easy to use and to deploy for users **What do you dislike about ISL Online?** nothing the product is simple and versy usefulll **What problems is ISL Online solving and how is that benefiting you?** Help technical support to resolve user problem with compluter **Official Response from Barbara Viskovic:** > Hi, thank you for your input! ### 50. Great remote assistance program with amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** AzureAD admin authentication and restart feature **What do you dislike about ISL Online?** The complexity for end user to connect to isl light session. **What problems is ISL Online solving and how is that benefiting you?** Connecting to clients so that we don't have to drive to them. **Official Response from Barbara Viskovic:** > Hi there, thanks a lot for your review! ISL Online provides various methods to connect with a remote client, and some of these options don't require typing in the session code. For a quick overview, I'd recommend checking out our short video guide that covers these alternatives: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+12%3A35%3A17+-0500&secure%5Bsession_id%5D=14c74050-652d-4354-a225-bd50568d5673&secure%5Btoken%5D=fc8a559342d74cd83aae3e2fb4b9faa88068e1b4d57ae29d6bb1d5a6c587fe7b&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,033 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,080 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews)