--- title: ISL Online Reviews meta_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 613 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 613 scale: '5' date_modified: '2026-08-06' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews **Vendor:** PDQ.com **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.6/5.0 **Total Reviews:** 613 ## About ISL Online ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. ## ISL Online Pros & Cons **What users like:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. (43 reviews) - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. (24 reviews) - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. (21 reviews) - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. (21 reviews) - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. (20 reviews) - Easy Access (13 reviews) - Security (13 reviews) - Simple (13 reviews) - Reliability (11 reviews) - File Transfer (10 reviews) **What users dislike:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. (12 reviews) - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. (6 reviews) - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. (5 reviews) - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. (4 reviews) - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. (4 reviews) - Users face **limited compatibility** with Mac devices, leading to frustrating setup and authorization processes. (4 reviews) - Setup Difficulties (4 reviews) - Users find the **steep learning curve** of ISL Online challenging, especially during initial setup and permissions management. (4 reviews) - Missing Features (3 reviews) - Slow Performance (3 reviews) ## ISL Online Reviews ### 1. Simple remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Ana M. | Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is very comfortable and very easy to connect to other devices remotely. **What do you dislike about ISL Online?** Sometimes the connection with other devices is unstable, but it recovers within a few minutes. **What problems is ISL Online solving and how is that benefiting you?** Remote email configuration, driver installation, application installation, etc... **Official Response from Barbara Viskovic:** > Anna, thank you for your feedback! ### 2. Of the best tools for remote assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Marianela Mercedes P. | Técnico de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is one of the best tools for resolving issues remotely. Easy to use. **What do you dislike about ISL Online?** be able to block access and have to configure things to block the keyboard and mouse. **What problems is ISL Online solving and how is that benefiting you?** the distance between the people who need help and us prevents the movement. **Official Response from Barbara Viskovic:** > Hi Marianela, thank you for your feedback! ### 3. Great remote support service **Rating:** 4.0/5.0 stars **Reviewed by:** Lucia M. | IT Tech Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is very simple to connect remotely to your organization's equipment. **What do you dislike about ISL Online?** Screenshots are not always taken correctly **What problems is ISL Online solving and how is that benefiting you?** Solve technical problems remotely without the need for the agent to travel to the office **Official Response from Barbara Viskovic:** > Hi Lucia, thank you for your feedback! ### 4. It makes your life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Gema M. | Soporte Tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is a tool that facilitates remote access to equipment, in this way we can help more people without having to travel. **What do you dislike about ISL Online?** I don't like that sometimes it takes a long time to load. **What problems is ISL Online solving and how is that benefiting you?** Remote incidents quickly and easily **Official Response from Barbara Viskovic:** > Hi Gema, thank you for your feedback! ### 5. Quick, easy, and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Noe V. | HELPDESK, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about ISL Online?** A simple-to-use tool that greatly facilitates resolving issues with equipment that is not on the platform. **What do you dislike about ISL Online?** slow speed when transferring files **What problems is ISL Online solving and how is that benefiting you?** Speed up when sending files and improve the chat **Official Response from Barbara Viskovic:** > Hi, thank you for your feedback! ### 6. Remote support application **Rating:** 4.5/5.0 stars **Reviewed by:** Juan M. | IT Support Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** The control of the equipment remotely through the application is very intuitive and convenient. **What do you dislike about ISL Online?** When restarting the equipment remotely, it often gets stuck and it's necessary to force the reconnection. **What problems is ISL Online solving and how is that benefiting you?** Remote team preparation **Official Response from Barbara Viskovic:** > Juan, thank you for your feedback! ### 7. Good remote support system **Rating:** 3.5/5.0 stars **Reviewed by:** Maria V. | Tecnico de soporte, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** The ease it has to keep an entire organization in the same application **What do you dislike about ISL Online?** Teams are easily duplicated and are complicated to eliminate afterwards. **What problems is ISL Online solving and how is that benefiting you?** The ease with which we can connect to remote equipment is very useful. **Official Response from Barbara Viskovic:** > Hi Maria, thank you for your feedback! ### 8. Easy to install and use **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge S. | Micro informatica, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** Easy to implement in the company and to use. **What do you dislike about ISL Online?** We haven't encountered any problems in all the time we've been using it, just some minor incidents but nothing important. **What problems is ISL Online solving and how is that benefiting you?** Allows you to control and review all the company's equipment remotely **Official Response from Barbara Viskovic:** > Hi Jorge, thank you for sharing your feedback! ### 9. We have been using for several years on about 1,000 desktops. **Rating:** 4.0/5.0 stars **Reviewed by:** Maciej T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** A fast and cost-effective tool for remote user support. User management capability. Rich in additional features. **What do you dislike about ISL Online?** It takes a long time to establish a connection after a loss. **What problems is ISL Online solving and how is that benefiting you?** Support with assistance is much faster than connecting a remote desktop. **Official Response from Barbara Viskovic:** > Maciej, thank you for choosing ISL Online, and for sharing your feedback! ### 10. ISL Online is ideal for busy MSP and IT support desks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ISL Online?** ISL Online offers an easy, light weight client to download to any machine that you wish to gain access to, supports multiple devices types including Macs, Android and iOS as well as Windows PC's. As well as acting as an "Ad-Hoc" support client, it also features the ability to save client computers and servers, and group these into appropriate groups for access control purposes. This secure, safe approach means that you can be certain that people are only accessing what they're supposed to, and there are log files and reports to back this up if you need to investigate. **What do you dislike about ISL Online?** The only serious flaw that we've found is a bizarre bug. When pasting text into Microsoft SQL Management Studio and Visual Studio via a remote session, using the Paste as Typing feature, the text goes in so that each line break appears above the previous one, reversing the code. It's a tiny flaw in an otherwise strong product. **What problems is ISL Online solving and how is that benefiting you?** ISL Online lets us support our clients on their PC's, servers and mobile devices easily, as well as ensure that we have logging and proof of access if we need to investigate issues occuring on a client's site or machine. **Official Response from Barbara Viskovic:** > Thank you for sharing your feedback! If you continue to experience issues you described, please join us on live chat so you can demonstrate the problem, and we can work together to resolve it. For more information on keyboard commands, please visit: https://help.islonline.com/37390/164440 ### 11. The best remote assistance application for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about ISL Online?** It is very easy to use, clients do not need to install anything to receive assistance. **What do you dislike about ISL Online?** I have nothing that I don't like, maybe things to improve but everything is very good. **What problems is ISL Online solving and how is that benefiting you?** Save a lot of time and travel in customer service. **Official Response from Barbara Viskovic:** > Hi, thank you for your feedback! ### 12. Tool for remote support **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel O. | Tecnico Micro, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** Useful, simple, and with functions to shut down the computer and restart it easily. **What do you dislike about ISL Online?** Performance issues in old equipment **What problems is ISL Online solving and how is that benefiting you?** Remote incident management, remote control capability, administrative utilities such as blocking the keyboard and black screen... **Official Response from Barbara Viskovic:** > Daniel, thank you for sharing your feedback! ### 13. Easily the best remote desktop software I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Amir A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about ISL Online?** - Wide support of operating systems - Numerous features that I haven't seen in other commercial software like connecting via Microsoft's RDP, better control over image/quality settings, ability to change resolution, ability to split different monitors to different windows and most importantly - simulate text feature. Simulate text allows you to paste text into an operating system even when there is no clipboard passthrough. - The support is incredible, they actually seem to know what they're doing and are not just some outsourced Indian call center. - It is possible to completely self host the entire ISL ecosystem **What do you dislike about ISL Online?** There are some quirks that the user needs to do in order to initiate a session to a Linux or Mac OS comptuer. The mobile app, while completely usable, is however a bit outdated and not as easy to use. **What problems is ISL Online solving and how is that benefiting you?** Ease of accessing all my servers as well as some clients servers and endpoints. Everything is just one click away, no matter which operating system is at the other end. **Official Response from Barbara Viskovic:** > Hi Amir, thanks a lot for your detailed and valuable feedback! ### 14. Easy -Speedy Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ISL Online?** I am pleased to inform you that the customer support provided by ISL is truly exceptional. I am highly impressed with the speed and efficiency of their software. Having used remote access software from various major brands, I can confidently say that ISL stands out, especially in terms of quick access and swift screen redraws at the technician's end. Although it may not have as many features as other established remote-access software, ISL constantly develops its product with new features and stability improvements. Thus far, while using the software on a daily basis with concurrent connections, it has not shown any signs of weakness. **What do you dislike about ISL Online?** Connectivity to macOS can be improved as it tends to disconnect after restarting the machine. However, for the Windows environment, it is perfect. **What problems is ISL Online solving and how is that benefiting you?** I firmly believe that the old LogMein remote access software is no longer up to the mark and hence,ISL will replace the remote access with a modern, faster, and more stable environment. **Official Response from Barbara Viskovic:** > Luis, thank you for sharing your experience. We're delighted to hear that you find the ISL Online remote desktop software to be an excellent tool for remote access and support. ### 15. Good tool for remote support **Rating:** 4.0/5.0 stars **Reviewed by:** Juan M. | Soporte, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Simple, quick, and useful. Easy to install and implement. **What do you dislike about ISL Online?** I have not detected any problems until today. **What problems is ISL Online solving and how is that benefiting you?** Allows us to connect to all the equipment in the company without the need for a direct connection **Official Response from Barbara Viskovic:** > Hi Juan, thank you for your feedback! ### 16. So far, everything is fine. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about ISL Online?** Quick and simple installation, quick use. In the short time I've been using ISL, everything is fine. **What do you dislike about ISL Online?** Since I haven't used the program much yet, I don't have a lot of experience. So, for now, there are no problems. **What problems is ISL Online solving and how is that benefiting you?** It is most useful for me during my absence from work to connect with users' computers in the company without any problems. Or in the case when someone is working from home, I can provide support for any potential issues. **Official Response from Barbara Viskovic:** > Thank you for your opinion! ### 17. Remote connection from anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ISL Online?** I like the possibility it offers me to connect remotely from any device to any device. On the other hand, I like the enrollment process which is very simple and compatible with a lot of equipment. You only need the internet for it to work. It is not necessary to be enrolled, session codes are generated. **What do you dislike about ISL Online?** I don't like it when it asks me for the administrator password to have to go through the administrator screens. With IOS devices, the chat doesn't work, it gets stuck and goes very slow. **What problems is ISL Online solving and how is that benefiting you?** Remove the permission for access to the equipment, it makes it impossible to connect if there is no user on the other side to confirm the connection. **Official Response from Barbara Viskovic:** > David, thanks for your review! If you are referring to entering the admin password on the remote computer, we recommend enabling the administrative mode. This will grant you administrative privileges on the remote PC, so you won’t have to type in the credentials every time. Please consult the manual and watch our instructional video for more information: https://help.islonline.com/37390/1906830. If this is not what you had in mind, please join our live chat, and we will gladly assist you further. ### 18. Simple and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio R. | Soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ISL Online?** As long as the team has a network, you can connect to it. You can use your mobile to connect. **What do you dislike about ISL Online?** It depends a lot on the network, otherwise I haven't seen anything else. **What problems is ISL Online solving and how is that benefiting you?** Remote attention **Official Response from Barbara Viskovic:** > Sergio, thanks for your review! ### 19. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Francisco M. | IT System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** It seems to me a tool with perfect connection fluency. **What do you dislike about ISL Online?** I would like it to be easier to turn on powered-off equipment. **What problems is ISL Online solving and how is that benefiting you?** Problems at the software level in my company's equipment **Official Response from Barbara Viskovic:** > Francisco, your feedback is much appreciated! If you have the Wake on LAN feature in mind, there are several technical prerequisites essential for its optimal functionality: • Wake on LAN is exclusively effective with wired network connections. • It requires at least one device within the subnet to be active for successful operation. For comprehensive guidance, we encourage you to see our manual, which provides detailed instructions: https://help.islonline.com/19814/165949 ### 20. Quality remote support **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina E. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** The file transfer to the devices you connect to is quite smooth. **What do you dislike about ISL Online?** Sometimes the administrator mode is difficult to execute **What problems is ISL Online solving and how is that benefiting you?** Remote team updates **Official Response from Barbara Viskovic:** > Hi Cristina, thank you for your feedback! ### 21. It fulfills its function **Rating:** 3.5/5.0 stars **Reviewed by:** Manuel G. | Soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** Simple tool to use, with easy implementation **What do you dislike about ISL Online?** It requires a stable connection because otherwise the remote gets stuck. **What problems is ISL Online solving and how is that benefiting you?** Quick connections to all the company's equipment **Official Response from Barbara Viskovic:** > Hi Manuel, thank you for your feedback! ### 22. Easy to implement and use **Rating:** 4.0/5.0 stars **Reviewed by:** Cesar S. | tecnico, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** Simple use and easy implementation/launch **What do you dislike about ISL Online?** We have not found any problem for the moment. **What problems is ISL Online solving and how is that benefiting you?** Remote incident support for all company and external teams **Official Response from Barbara Viskovic:** > Hi Cesar, thank you for your feedback! ### 23. Neither good nor bad **Rating:** 2.5/5.0 stars **Reviewed by:** Fernando H. | Informatico, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** simple connection to all the company's equipment **What do you dislike about ISL Online?** the quality of the connection depends a lot on the equipment and the network **What problems is ISL Online solving and how is that benefiting you?** direct connection with the teams with incidents **Official Response from Barbara Viskovic:** > Hi Fernando, thank you for your feedback! ### 24. Useful and Moldable Application to the needs **Rating:** 3.5/5.0 stars **Reviewed by:** Julio César C. | Técnico Informático | Especialista en Soporte y Mantenimiento de Sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** the possibility of accessing with administrator credentials without the screen lock and the easy installation **What do you dislike about ISL Online?** in some cases the sessions are duplicated **What problems is ISL Online solving and how is that benefiting you?** IT Incidents **Official Response from Barbara Viskovic:** > Dear Julio, we're thankful for your input on your experience! The issue with double sessions seems like a bug. We cordially invite you to join our live chat, where our team can investigate this matter and work towards a resolution. ### 25. remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Laura C. | Departamento de Microinformática, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** Ease of use and connection with users with problems. **What do you dislike about ISL Online?** When they have unstable connection quality, the remote session hangs. **What problems is ISL Online solving and how is that benefiting you?** incidents/requests remotely. **Official Response from Barbara Viskovic:** > Hi Laura, thank you for your feedback! ### 26. I have been using ISL Online since 2016 and am fully satisfied. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric k. | PDG, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about ISL Online?** Ease of use in SAS or install on a workstation **What do you dislike about ISL Online?** the virtual keyboard on the app on iOS and Android **What problems is ISL Online solving and how is that benefiting you?** it saves me time **Official Response from Barbara Viskovic:** > Hi Eric, thank you for your feedback! Regarding the virtual keyboard issue on iOS and Android, we encourage you to reach out to us via our live chat to share more details. We’ll be happy to assist you in resolving the issue as quickly as possible. ### 27. ISL Good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron G. | Tecnico de soporte para usuarios, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It is a very useful tool for remote support of teams. **What do you dislike about ISL Online?** I don't find anything very decisive that I dislike. **What problems is ISL Online solving and how is that benefiting you?** Remote support to users ### 28. The best tool that is out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about ISL Online?** Everything is the best comparing to other products/tools **What do you dislike about ISL Online?** There is nothing to dislike about ISL ONLINE **What problems is ISL Online solving and how is that benefiting you?** Reaching data stationed on my computer **Official Response from Barbara Viskovic:** > Thank you very much for your feedback! ### 29. ISL security is a priority **Rating:** 3.5/5.0 stars **Reviewed by:** Julian M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** With solid encryption measures that ensure data protection during remote sessions. ISL's technical support is fast and efficient, providing solutions to complex problems in a professional manner. ISL's online collaboration platform has improved our productivity by allowing us to work together from different locations. **What do you dislike about ISL Online?** There are usually occasional technical problems, such as unexpected disconnections, which have caused interruptions in remote work, and the lack of advanced features in ISL has been an inconvenience for users looking for more specialized tools for remote assistance. **What problems is ISL Online solving and how is that benefiting you?** The only thing I would change is the need to ask for permissions to access. **Official Response from Barbara Viskovic:** > Julian, thanks for your review! ### 30. The best experience of connection with another pcs **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel S. | it Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ISL Online?** I appreciate the straightforward ability to access my organization's teams from my mobile phone and retrieve my information. This feature greatly facilitates connectivity and access to crucial data while I'm on the go. The ease of accessing work teams quickly from my mobile device not only enhances efficiency but also provides flexibility to stay updated and collaborate with my team anytime, anywhere. In summary, this functionality significantly streamlines my experience by allowing me to quickly and conveniently access essential information from my organization on my mobile phone **What do you dislike about ISL Online?** Having to confirm your logout can be seen as an extra effort, especially in situations where you quickly need to reach out to a colleague. It might be beneficial if the system could provide options to customize or adjust the frequency of these confirmation prompts based on individual preferences, allowing for a smoother and more efficient user experience. **What problems is ISL Online solving and how is that benefiting you?** It efficiently addresses the transfer of information and facilitates the review of data on the equipment assigned to me in my office. This capability streamlines the process of accessing and managing information, ensuring a smooth workflow in handling tasks related to my assigned devices. The system's effectiveness in managing data transfer and retrieval contributes to a more organized and productive work environment. By simplifying the transfer of information, it reduces potential bottlenecks in the workflow, allowing for a seamless exchange of data between devices. This not only enhances efficiency but also ensures that I can easily review and access the necessary data, contributing to better decision-making and task execution. **Official Response from Barbara Viskovic:** > Thank you very much for sharing your experience with ISL Online, Daniel! ### 31. Swiss army knife of the remote **Rating:** 3.5/5.0 stars **Reviewed by:** Pablo B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about ISL Online?** Simplicity and effectiveness are the cornerstones of this platform. The clarity in the interface makes everything easy to understand and use. Accessing users' devices and addressing issues is greatly simplified, eliminating the need for complicated enrollment processes thanks to the convenient implementation of session codes. This feature allows for quick and direct problem resolution without technical barriers. The user-friendly interface is a true highlight, as it provides a hassle-free experience. There are no headaches or confusions; everything is simple and effective. This accessibility and efficiency not only enhance productivity but also reduce the learning curve for users, ensuring a smooth and satisfying experience in problem resolution and device management. **What do you dislike about ISL Online?** Although ISL Online presents many positive qualities, occasionally, the remote connection experience can cause some concern. In some cases, the connection speed suddenly decreases or the connection is interrupted, which can affect the smoothness of the support. These unforeseen issues can be frustrating for both parties, both for the support provider and the user. It would be very beneficial to improve the stability of the remote connection, as this would significantly contribute to the quality of the service. A more stable connection would ensure a more consistent and uninterrupted support experience, enhancing the overall effectiveness of ISL Online and improving user satisfaction. **What problems is ISL Online solving and how is that benefiting you?** It allows me to access any team, whether company or some use personal, to be able to connect and resolve the issues that arise. On the other hand, it allows me to transfer information, although it temporarily slows down the fluidity of the remote connection. **Official Response from Barbara Viskovic:** > Hi Pablo, thanks a lot for your detailed feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm ### 32. Efficient Remote Control **Rating:** 4.0/5.0 stars **Reviewed by:** Beatriz N. | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2023 **What do you like best about ISL Online?** The tool offers quick and secure access to users' devices, allowing me to solve problems efficiently. The intuitive interface facilitates navigation during remote control sessions, contributing to a smooth and seamless experience. Overall, the remote control functionality of ISL Online has significantly improved my ability to provide technical assistance effectively. **What do you dislike about ISL Online?** This inconsistency in the connection during remote control sessions has generated some frustration and has prolonged the time needed to complete tasks. Improvements in connection stability would be essential to optimize the overall remote control experience on the platform. **What problems is ISL Online solving and how is that benefiting you?** My experience as a support technician using ISL Online has been highly satisfactory. The platform greatly facilitates remote access to users' systems, allowing me to diagnose and resolve issues quickly and effectively. The file transfer function is agile and secure, which speeds up the implementation of solutions and updates. As for ISL Online's technical support, I have received quick and helpful responses, demonstrating a constant commitment to customer satisfaction and efficient problem resolution. **Official Response from Barbara Viskovic:** > Beatriz, thank you for sharing your experience with ISL Light! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm ### 33. Perfect for remote assistance **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about ISL Online?** What I like most about ISL Online is the simplicity after some prior knowledge, connecting to different devices to be able to remotely assist with the issues that arise every day. On the other hand, the versatility of being able to access from different devices. The file transfer is good. To conclude, I like the integration with other programs/services. **What do you dislike about ISL Online?** What I like the least are the repetitive connection losses between devices, especially when transferring files or at times when you need to use a lot of bandwidth. I also don't like at all that the devices are duplicated in the ISL database. **What problems is ISL Online solving and how is that benefiting you?** It helps me resolve all the issues that arise throughout my workday without having to move from one place to another. Many times I save a trip by being able to connect to my team from my mobile to provide support more quickly. **Official Response from Barbara Viskovic:** > Hi David, thanks a lot for your detailed and valuable feedback! ### 34. It works without problems and helps on many occasions. **Rating:** 4.0/5.0 stars **Reviewed by:** Gustavo S. | Tecnico informatico de soporte, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ISL Online?** It allows us to connect to the equipment without problems and also allows transferring information to the equipment. **What do you dislike about ISL Online?** In principle, nothing serious, although in some cases it does depend a lot on the connections. **What problems is ISL Online solving and how is that benefiting you?** It allows us to connect to all the company's devices that have the application. It also allows us to connect via the web. **Official Response from Barbara Viskovic:** > Hi Gustavo, thank you for your feedback! ### 35. Own experience with remote control software **Rating:** 4.0/5.0 stars **Reviewed by:** Yosselin E. | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ISL Online?** It facilitates connectivity with users when providing incident support. It is fast and intuitive. Thanks to the tool, I can review the organization's equipment. **What do you dislike about ISL Online?** I would put the chat before connecting to the team. Many times we try to connect and get rejected because they don't even notice / read the message. However, if we had the chat function before the connection, we could notify the user. **What problems is ISL Online solving and how is that benefiting you?** The transfer of files with the end user. Sometimes the software gets stuck and doesn't manage to fully deliver the content. **Official Response from Barbara Viskovic:** > Yosselin, thank you for your feedback! With your ISL Online license, you also have access to ISL Pronto, our live chat software. This tool enables you to chat internally with your team members or with clients who join via web chat. Additionally, you can initiate a remote desktop session directly from ISL Pronto with just one click. For more detailed information, please refer to our manual: https://help.islonline.com/20305/170591 ### 36. Useful but with some drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** Sara R. | Soporte técnico a usuarios, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** Quick connections to external or company equipment. Quick installation and configuration. **What do you dislike about ISL Online?** The connection depends on the device, it usually fails on MAC devices and requires a decent connection. **What problems is ISL Online solving and how is that benefiting you?** Allows addressing issues both in external and company equipment. Does not need to be installed. Allows data transfer. **Official Response from Barbara Viskovic:** > Hi Sara, thank you for your feddback! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). ### 37. Good functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about ISL Online?** Now I can quickly and securely access users' devices with ISL, which has made fixing issues much easier. Additionally, the way the interface is designed makes navigating during remote control sessions much simpler, so everything runs smoothly without any hassle. **What do you dislike about ISL Online?** The upload and download speed of files can be inconsistent, which affects the efficiency of information exchange. It greatly affects connectivity as the remote stops functioning smoothly. In critical moments, these speed variations have caused significant delays, highlighting an opportunity for improvement to optimize data transfer on the platform. **What problems is ISL Online solving and how is that benefiting you?** Solve all my problems when connecting remotely to users' devices to fix their equipment. On the other hand, although it temporarily affects speed, it helps me transfer files to devices where my network doesn't reach. **Official Response from Barbara Viskovic:** > Francisco, your feedback means a lot to us. Thank you for taking the time to share your experience! ### 38. One of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ISL Online?** It is super easy to use and simplifies work in many ways. **What do you dislike about ISL Online?** What I like the least is that every so often I have to cache the credentials and the two-factor authentication. **What problems is ISL Online solving and how is that benefiting you?** It helps us manage teams from anywhere in Spain. **Official Response from Barbara Viskovic:** > Thanks for your feedback! ### 39. Friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio V. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** ISL Online stands out for its user-friendly interface that simplifies remote collaboration and technical support. The platform offers a wide range of features, such as remote desktop, file transfer, and live chat, making it a comprehensive option for distributed teams. The speed and stability of the connection are consistent, ensuring a smooth experience. **What do you dislike about ISL Online?** There is concern about the pricing structure of ISL Online, considering it relatively high compared to other similar solutions. This can be a factor to consider, especially for small businesses or teams with tight budgets. Additionally, although the platform is robust, some users mention that the learning curve could be a bit steep for those less familiar with remote collaboration tools. **What problems is ISL Online solving and how is that benefiting you?** It helps me solve all the problems related to remote support as it is very necessary in my work to avoid being in 100 places at once. It allows me to go faster and attend to several people simultaneously. It also benefits me when it comes to extracting data and information from my equipment. **Official Response from Barbara Viskovic:** > Hi Emilio, thanks a lot for your detailed and valuable feedback! ### 40. Remote resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Héctor M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** When using ISL Online, I was surprised at how easy it was to solve problems remotely. It goes smoothly when you need to share screens or send files during a call. Also, we didn't have any technical issues or slow connections, so that was great. Overall, it's a good vibe for team collaboration without much hassle. **What do you dislike about ISL Online?** During our experience with ISL Online, we encountered notable challenges. The interface generated some complexity, especially for team members less familiar with this type of platform. The integration with our existing tools was less smooth than expected, requiring additional efforts for effective data synchronization. Likewise, the pricing structure seemed somewhat high to us, which impacted our budget considerations. In summary, we faced obstacles that affected our overall perception of the platform. **What problems is ISL Online solving and how is that benefiting you?** The ability to efficiently access users' desktops and directly resolve issues was impressive. The intuitive interface facilitated communication during support sessions, and the file transfer feature stood out by streamlining the exchange of crucial information. Additionally, the stability of the connection significantly contributed to a seamless problem resolution. **Official Response from Barbara Viskovic:** > Héctor, thanks for sharing your experience with ISL Online! We're delighted to hear about the ease and smoothness of your remote troubleshooting and collaboration. ### 41. Data transfer **Rating:** 4.0/5.0 stars **Reviewed by:** Noelia V. | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** While working with ISL Online, I found that the file transfer function is exceptionally efficient. During a technical support session, the ability to send and receive files quickly and securely facilitated problem resolution. Additionally, the clean and well-designed interface contributed to a pleasant user experience. **What do you dislike about ISL Online?** When exploring the integration of ISL Online with our project management tool, I noticed that the compatibility was not as smooth as I expected. The data synchronization between the platforms presented challenges, which could hinder the efficient coordination of tasks. It would be beneficial to improve interoperability to facilitate seamless integration with other teamwork tools. **What problems is ISL Online solving and how is that benefiting you?** Provide a solid remote desktop solution. The stability of the connection and the intuitive interface were positive aspects that facilitated remote collaboration. Additionally, the flexibility to customize support sessions according to our specific needs helps me a lot to manage work efficiently and quickly. **Official Response from Barbara Viskovic:** > Noelia, thank you for your detailed feedback on ISL Online! ### 42. the perfect remote software for us since more than 7 years **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ISL Online?** We have over 300 PCs and servers in our company that we have to permanently manage remotely. Before we decided on ISL, we also tested all other common remote maintenance and remote programs. None of them were as easy to understand as ISL. Since we started using ISL, we have carried out more than 1,300 hours of remote maintenance per employee. We often carry out multi-session remote maintenance, where we manage up to 8 devices at the same time. The software always ran 100% reliably. No crashes, no problems, everything fits perfectly. The cost of ISL is similar compared to other solutions such as Teamviewer. There is also cheaper software, but it is not nearly as powerful or reliable as ISL. For us, ISL is the best remote maintenance software on the market. A big compliment also goes to the licensing and support. Everything is kept very simple and works great. We have never needed technical or customer support in all these years. **What do you dislike about ISL Online?** There is nothing negative to report. Only the operation of the administrator access on tablets could be optimized a little. Occasionally it gets a little stuck. **What problems is ISL Online solving and how is that benefiting you?** We support all of our customers via remote support and manage over 300 servers and 24-hour clients with ISL Always On. **Official Response from Barbara Viskovic:** > Andreas, thank you for choosing ISL Online for over 7 years! Your continued support and trust in our service mean a lot to us. We appreciate your sharing of experiences and are delighted to know that ISL Online plays a crucial role in supporting your customers and managing your servers ### 43. Support my clients without leaving my own desk **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret F. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about ISL Online?** ISL is easy to use for both me giving the support and my clients receiving support. It never fails and doesn't get in the way of the business we are about! I couldn't provide the services I do to remote clients without a system like this and ISL does exactly what we need. **What do you dislike about ISL Online?** There's nothing I don't like about ISL, the customer support is very friendly - although I haven't needed it much. There may be more I could use ISL for but I haven't needed anything more up to now. **Recommendations to others considering ISL Online:** It's easy to use - you don't need any special IT skills and it doesn't get in the way. **What problems is ISL Online solving and how is that benefiting you?** Remote demonstrations, software installation, customer support and application updates. **Official Response from Barbara Viskovic:** > Margaret, thank you very much for sharing your experience with ISL Online! ### 44. always good connection possible with ISL **Rating:** 4.5/5.0 stars **Reviewed by:** Jan M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ISL Online?** ease of use, Customer support, frequency of uwe, ease of integration **What do you dislike about ISL Online?** never i had problems to make connection to ISL online **What problems is ISL Online solving and how is that benefiting you?** everything is ok **Official Response from Barbara Viskovic:** > Jan, thanks for your feedback! ### 45. I use ISL regularly to provide remote customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ISL Online?** ISL online makes it really easy to remotely assist our customers. They simply download the lightweight ISL client, we give them a session number and we're good to go. I love that even the least tech-savvy customers can easily connect with us. Besides the interface is really unobstrusive and easy to use. **What do you dislike about ISL Online?** I struggle to come up with a downside of ISL Online. If I had to bring up a limitation, I'd say it would be nice to be able to use key+mouse combinations on the remote desktop. For example "Ctrl+click". **What problems is ISL Online solving and how is that benefiting you?** We are software providers and our applications are complex and require a deal of expertise to get accustomed to. So our customers often need our assistance perfoming specific tasks and explaining series of steps to follow over mail is time-consuming and ineffective, besides interfaces can be customised so what the customer has in front of them can often vary from case to case. However, with ISL Online we connect remotely with our customers in seconds and show them in their own screens, with their customised interfaces and with their own data how to operate our applications. **Official Response from Barbara Viskovic:** > Miguel, thank you for your valuable feedback! We're pleased to hear our user-friendly interface simplifies remote assistance for you and all your customers, regardless of their tech expertise. ### 46. Useful and value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ISL Online?** ISL is easy to use, leight weight but feature rich at a very reasonable price. As internal IT support for a group of companies I have found it saved considerable time trying to set up remote connections to our few laptop users. It has also allowed me to access computer controlled machines in our factories which have internet access but not LAN, thus avoiding many hours of manufacturing downtime. Being able to set a password per unattended machine, and share machines or groups with other users is an amazing feature I never knew I wanted. Not being bound to an expensive annual contract was also a big selling point for management. **What do you dislike about ISL Online?** I have struggled to copy the clipboard contents between local and remote PCs on the one time I tried. **What problems is ISL Online solving and how is that benefiting you?** ISL allows remote control of all our off-LAN devices which is saving us a lot of time providing support to our users and gets our users working again much faster than before. **Official Response from Barbara Viskovic:** > Hi! Thanks a lot for your detailed and valuable feedback! ### 47. ISL Experience 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús D. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about ISL Online?** I have been using ISL for several years and have never had a problem. I would like to delve deeper into the program, but due to lack of time, I have not been able to explore all its options, which I'm sure would benefit me a lot. **What do you dislike about ISL Online?** Licenses, from my point of view, are a bit expensive. If I have "6 employees" so that we can use it on mobile, PC, and laptop, we need to have at least double the licenses because if not (it is using) the maximum connections, I don't see it as correct. They should have another type of registration; if "so-and-so's" email is registered on their PC, laptop, and home computer, this person should be free to use their ISL license on any device without having to log out... it's a hassle. **What problems is ISL Online solving and how is that benefiting you?** Fix the use of multiple connections and having to have double the licenses... it's an unnecessary expense that I, coming from another platform, didn't have. **Official Response from Barbara Viskovic:** > Dear Jesus, we truly value your feedback, thanks! In light of our recent pricing model revision, the number of licenses you acquire now directly determines the maximum count of concurrent users within your organization. A concurrent user refers to any individual who operates either one or multiple sessions simultaneously from any device. To enable 6 employees to use ISL Online simultaneously, you would require 6 licenses. Additionally, if a user is engaged in an active ISL Online session on their PC, they have the option to either pause this session and initiate a new one on a different device, such as a laptop, or they can continue the session on the PC and take over the same session on their laptop. For more in-depth information and guidance, please refer to our user manual and the accompanying video guide: https://help.islonline.com/56318/1525172 ### 48. quick and effective customer support! **Rating:** 4.0/5.0 stars **Reviewed by:** Ana S. **Reviewed Date:** January 30, 2024 ### 49. Fast and reliable service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ISL Online?** ISL Online is a great tool for remote access and remote assistance. I was impressed by its performance and reliability, as it allows a fast and seamless connection to the remote desktop. In the case of our company, we use it mainly for customer support. ISL Online performs well in terms of stability and connection speed compared to other similar solutions such as TeamViewer or AnyDesk. For our company, reliability is key. ISL Online is an excellent choice for all users who need a fast and reliable solution for remote access tools. **What do you dislike about ISL Online?** ISL Online's main weaknesses are its user experience and the client registration process. Compared to competing tools such as TeamViewer and AnyDesk, the registration process for new users (clients) is much more time-consuming with ISL Online. This can be a particular problem for clients who lack technical knowledge. The process of connecting to a client, which involves creating and sharing code, is also rather cumbersome and less user-friendly than with competing tools. TeamViewer makes the connection process faster, while AnyDesk makes the session set-up process even easier by allowing remote session set-up without a password. Another awkward thing about ISL Online is that we have to tell the client the code for the connection, instead of the client telling us the code. ISL Online does offer the possibility to send the session to the client by e-mail, but this method proves to be rather too long and user-unfriendly. The user interface of ISL Online itself is not as intuitive and user-friendly as competing solutions. **What problems is ISL Online solving and how is that benefiting you?** Our company needs a fast and reliable remote customer support tool. **Official Response from Barbara Viskovic:** > Thank you for your review! We're delighted to hear about ISL Online's reliability and performance in supporting your customer service needs. We understand that establishing a connection with non-tech-savvy clients can be challenging. That's why ISL Online offers various methods to connect with customers, some of which don't require the client to type in a session code. I recommend taking a look at our short video guide; it might offer some helpful alternatives that could simplify the process for you and your clients: https://www.islonline.com/help/videos/tutorials.htm#ways-to-connect ### 50. Simple and for everyone **Rating:** 4.0/5.0 stars **Reviewed by:** Carmen G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ISL Online?** The ease of use and the learning curve is incredible, it is a very powerful tool to manage remotely those tasks that are requested of me. When it comes to training new technicians, this tool is perfect for getting started in remote assistance. Simple, effective, and meets expectations. **What do you dislike about ISL Online?** It does not have a voice chat, only when we connect to a mobile can I collect the microphone information. **What problems is ISL Online solving and how is that benefiting you?** There is no problem that stands out. Remove the requirement for permissions, it generates self-management problems. **Official Response from Barbara Viskovic:** > Dear Carmen, thanks for sharing your experience with ISL Light! Audio and chat options are not available by default with ISL AlwaysOn unattended access, as it is typically assumed there is no user present on the other end. However, you can activate these features by selecting "Download client" before connecting to the remote computer from the list. For a step-by-step guide on how to enable these options, please refer to our video tutorial and fast forward to minute 1:00: https://help.islonline.com/37390/230353 ## ISL Online Discussions - [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) - 2 comments, 1 upvote - [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) - 2 comments, 1 upvote - [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) - 2 comments, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) - 1 comment, 1 upvote - [Is this a cloud-based or on-premise solution?](https://www.g2.com/discussions/is-this-a-cloud-based-or-on-premise-solution) - 1 comment, 1 upvote - [View ISL Online pricing details and edition comparison](https://www.g2.com/products/isl-online/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+21%3A29%3A52+-0500&secure%5Bsession_id%5D=cb8db913-96c8-4b22-9d20-7e5b3bbe6bb9&secure%5Btoken%5D=8eaa13b45ae035b890be74dc03c00b15e6cde50571fae9b1f0bd046a0fe32818&format=llm_user) ## ISL Online Integrations - [Heimdal](https://www.g2.com/products/heimdal/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## ISL Online Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control - Communication Management - Multiple Monitor Access **Security** - Remote Wipe - Device Management - Device Enrollment - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top ISL Online Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,033 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,080 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (512 reviews)