Fin by Intercom Features

Based on 717 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 1264 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 820 Fin by Intercom reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 785 Fin by Intercom reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 1012 Fin by Intercom reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 1014 Fin by Intercom reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 81 Fin by Intercom reviews.

As reported in 82 Fin by Intercom reviews. Gives users the ability to update systems, like CRM, based on conversations.

Based on 83 Fin by Intercom reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website. 609 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 579 Fin by Intercom reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. 576 reviewers of Fin by Intercom have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 560 Fin by Intercom reviews.

Allows users to test the efficacy of various responses through A/B testing. 418 reviewers of Fin by Intercom have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 527 reviewers of Fin by Intercom have provided feedback on this feature.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 581 Fin by Intercom reviews.

Based on 1099 Fin by Intercom reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 1117 Fin by Intercom reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 1094 Fin by Intercom reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 1142 Fin by Intercom reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 679 Fin by Intercom reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 1135 Fin by Intercom reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 1059 Fin by Intercom reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 960 Fin by Intercom reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 890 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 1089 Fin by Intercom reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 1263 Fin by Intercom reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

As reported in 811 Fin by Intercom reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. 521 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 650 Fin by Intercom reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. 649 reviewers of Fin by Intercom have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 489 Fin by Intercom reviews.

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 534 Fin by Intercom reviews.

Based on 529 Fin by Intercom reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 532 Fin by Intercom reviews.

Based on 471 Fin by Intercom reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 517 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 1437 Fin by Intercom reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 1445 Fin by Intercom reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 1188 Fin by Intercom reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 1352 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 592 Fin by Intercom reviews.

Based on 1264 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 1090 Fin by Intercom reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 1039 Fin by Intercom reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 1244 Fin by Intercom reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 1315 Fin by Intercom reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 1285 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Scours various channels for brand mentions to proactively seek reparative communications. 89 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 86 Fin by Intercom reviews. Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions. This feature was mentioned in 89 Fin by Intercom reviews.

Ability to connect agents with customers through Live Chat. 89 reviewers of Fin by Intercom have provided feedback on this feature.

Connects employees with customers through a social media solution. 88 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 91 Fin by Intercom reviews. Ability to connect agents with customers through email.

As reported in 81 Fin by Intercom reviews. Connects employees with customers through a calling solution.

As reported in 83 Fin by Intercom reviews. Ability to connect agents with customers through text message solution.

Based on 293 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 438 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 207 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).

Based on 121 Fin by Intercom reviews. Conversations enacted through voice assistants.

Based on 229 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Software incorporates multiple digital communications channels. This feature was mentioned in 225 Fin by Intercom reviews.

As reported in 217 Fin by Intercom reviews. Allows incorporation of inbound contacts from non-marketing channels.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 86 Fin by Intercom reviews.

As reported in 87 Fin by Intercom reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Based on 83 Fin by Intercom reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 83 Fin by Intercom reviews.

Based on 383 Fin by Intercom reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 363 Fin by Intercom reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 478 Fin by Intercom reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 327 Fin by Intercom reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 428 Fin by Intercom reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Based on 432 Fin by Intercom reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.

Based on 436 Fin by Intercom reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 387 Fin by Intercom reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Based on 379 Fin by Intercom reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

As reported in 140 Fin by Intercom reviews. Allows you to deploy NPS surveys to users.

As reported in 157 Fin by Intercom reviews. Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group. This feature was mentioned in 167 Fin by Intercom reviews.

Based on 119 Fin by Intercom reviews. Supports multiple languages.

Based on 151 Fin by Intercom reviews. Provides responses based on user behavior and feedback.

As reported in 136 Fin by Intercom reviews. Supports audio and video-based walkthroughs.

Based on 146 Fin by Intercom reviews. Supports text bubble walkthroughs.

Based on 229 Fin by Intercom reviews. Outbound communications are segmented and personalized.

Based on 221 Fin by Intercom reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 214 Fin by Intercom reviews.

Allows users to leave notes or comments on emails or relevant cases. 127 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 124 Fin by Intercom reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

As reported in 119 Fin by Intercom reviews. Offer in-application assignment and task tracking functionality.

As reported in 122 Fin by Intercom reviews. Allows users to create and follow predetermined workflows attached to actions.

Based on 122 Fin by Intercom reviews. Allows users to create canned answers or templates for email responses.

Integrates without outside software to provide additional functionality or pull information. 121 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 123 Fin by Intercom reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Analyzes trends in email content and resolution. This feature was mentioned in 110 Fin by Intercom reviews.

Tracks performance and productivity of users inside the application. This feature was mentioned in 118 Fin by Intercom reviews.

Tracks email analytics like emails opened, how long the email was opened for, etc. 117 reviewers of Fin by Intercom have provided feedback on this feature.

Provides personalized responses to interlocator based on segmentation or past responses. This feature was mentioned in 84 Fin by Intercom reviews.

Based on 86 Fin by Intercom reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Based on 83 Fin by Intercom reviews. Can have a natural, human-like conversation with an interlocator.

As reported in 594 Fin by Intercom reviews. Customize your chat workflows with rules and automations.

As reported in 585 Fin by Intercom reviews. Control who the chatbot converses with (and when).

Based on 584 Fin by Intercom reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 555 Fin by Intercom reviews.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 477 reviewers of Fin by Intercom have provided feedback on this feature.

Identifies the customer and personalizes interaction at every touchpoint. 1056 reviewers of Fin by Intercom have provided feedback on this feature.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 836 Fin by Intercom reviews.

As reported in 856 Fin by Intercom reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 777 Fin by Intercom reviews. Provides features for sending outbound messages to engage customers through proactive support.

Based on 858 Fin by Intercom reviews. Can route contacts to agents the customer has worked with before.

Based on 900 Fin by Intercom reviews. Provides features for escalating conversations to the appropriate agent.

As reported in 517 Fin by Intercom reviews. Maintains a transcript of conversations from all channels.

Based on 807 Fin by Intercom reviews. Enables customers to resolve queries or issues without the assistance of an agent.

As reported in 198 Fin by Intercom reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing 184 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 204 Fin by Intercom reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

Based on 201 Fin by Intercom reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence This feature was mentioned in 205 Fin by Intercom reviews.

Based on 195 Fin by Intercom reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Based on 155 Fin by Intercom reviews. Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 154 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 151 Fin by Intercom reviews. Allows users to automate the handling, processing, and management of documents.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 197 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 191 Fin by Intercom reviews. Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers 197 reviewers of Fin by Intercom have provided feedback on this feature.

Condenses long documents or text into a brief summary. 139 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 50 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

As reported in 246 Fin by Intercom reviews. Allows users to generate text based on a text prompt.

As reported in 247 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 294 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 292 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 94 Fin by Intercom reviews.

As reported in 154 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Based on 84 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. 16 reviewers of Fin by Intercom have provided feedback on this feature.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 61 Fin by Intercom reviews.

Allows users to automate responses to customer inquiries across various channels. 63 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 63 Fin by Intercom reviews. Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 63 Fin by Intercom reviews.

Based on 64 Fin by Intercom reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 64 Fin by Intercom reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. 63 reviewers of Fin by Intercom have provided feedback on this feature.

Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 66 Fin by Intercom reviews.

Based on 157 Fin by Intercom reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 157 Fin by Intercom reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. 153 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 154 Fin by Intercom reviews. Allows the AI agent to identify and resolve issues without user intervention.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Based on 160 Fin by Intercom reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. 160 reviewers of Fin by Intercom have provided feedback on this feature.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. This feature was mentioned in 160 Fin by Intercom reviews.

Based on 159 Fin by Intercom reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support. This feature was mentioned in 154 Fin by Intercom reviews.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. This feature was mentioned in 153 Fin by Intercom reviews.

As reported in 154 Fin by Intercom reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately. 154 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 151 Fin by Intercom reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Based on 46 Fin by Intercom reviews. Capability to perform complex tasks without constant human input

Based on 45 Fin by Intercom reviews. Ability to break down and plan multi-step processes

Based on 46 Fin by Intercom reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 47 reviewers of Fin by Intercom have provided feedback on this feature.

Engages in human-like conversation for task delegation This feature was mentioned in 49 Fin by Intercom reviews.

Anticipates needs and offers suggestions without prompting 47 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 46 Fin by Intercom reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input 59 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 60 Fin by Intercom reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting 60 reviewers of Fin by Intercom have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Capability to perform complex tasks without constant human input This feature was mentioned in 25 Fin by Intercom reviews.

Makes informed choices based on available data and objectives 25 reviewers of Fin by Intercom have provided feedback on this feature.