Incident IQ Reviews & Product Details

It is very easy to use and understand. The app is great. Review collected by and hosted on G2.com.

It reverts back main dashboard. Itd be good to stay at wherever I was previously at. Review collected by and hosted on G2.com.

Straightforward ticket submission, basic but effective inventory management. Knowledge base is simple to use. Review collected by and hosted on G2.com.

There are still a still a fair amount of negative UX quirks and bugs that need to be ironed out. Review collected by and hosted on G2.com.

I like that it is super easy to see all of my tickets. Everything is very user-friendly and easy to figure out. Review collected by and hosted on G2.com.

I don't really like the new update very much. If my cursor is too close to some of the tabs, it will pop up and block what I am doing. Review collected by and hosted on G2.com.

I like how our assets are so easily imported into the system. Review collected by and hosted on G2.com.

It would be helpful to merge tickets with the same issue when dealing with a more significant problem affecting many people. Review collected by and hosted on G2.com.

IncidentIQ has most of the features an admin would look for in a ticket system. It seems to be updated regularly and support has been responsive and helpful in my experience. Review collected by and hosted on G2.com.

In my opinion, there are too many menus in IncidentIQ that look very similar to each other. I think having some type of visual distinction would benefit the platform. Review collected by and hosted on G2.com.

It has new features released monthly. It's easy to get started. Review collected by and hosted on G2.com.

It takes a long time to implement and get all data in the system, but that's not necessarily the program's fault. Review collected by and hosted on G2.com.

The integrations with our systems and the fee tracking. Review collected by and hosted on G2.com.

Some management features are not mature enough. Review collected by and hosted on G2.com.

How it syncs with Google Admin and the Incident IQ app to scan barcodes. Review collected by and hosted on G2.com.

The price. Also, support has been slow to respond. Review collected by and hosted on G2.com.

I love the asset management portions of iiQ, all of the integrations are amazing Review collected by and hosted on G2.com.

No complaints here. Everything has been amazing Review collected by and hosted on G2.com.

The inventory management of IncidentIQ is great -- really flexible and powerful. It's allowed our IT staff to look up device history and identify where to go to help our teachers and staff more quickly. The device audits and analytics are also nice to have. Review collected by and hosted on G2.com.

Managing tickets is often frustrating. Ticket actions must be done in a strict linear direction (Start Ticket, Confirm Issue, Add Actions, Add Comment, Add Followers, etc.). This strict process does not accurately reflect the reality of working on a ticket. Sometimes I partially fill in a comment, then as I write something I realize I need to add an action, so I click "Add actions" But then what I wrote in the comments is deleted, and I have to start all over.

I'm also unable to open more than one ticket at a time. Often, I open a ticket and start working on it, then I'd like to browse through other tickets that are similar, to see what was done. But in order to do that, I need the close the ticket that I had opened, and what I had written in the comments section are lost.

The email notifications that we frequently get are not helpful. The layout and format of the emails require me to spend too much time looking through the email to see what happened or what the ticket is about. It would be nice if the email layout can be changed.

Additionally, writing a knowledge base article takes too long. At this point, it's easier to create all articles in a Google Doc, because it takes too many steps to add a picture or gif or video to a KB article. Review collected by and hosted on G2.com.