Incident IQ Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 63 Incident IQ reviews.

Based on 79 Incident IQ reviews. Allows users to customize chat colors, text, logos, and branding.

As reported in 83 Incident IQ reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 84 Incident IQ reviews. Integrates with other customer service software to improve support and enhance functionality

Based on 80 Incident IQ reviews. Provides analytics tools that reveal important business metrics and track progress

As reported in 84 Incident IQ reviews. Displays important metrics relating to performance

User Experience of creating and submitting a ticket 91 reviewers of Incident IQ have provided feedback on this feature.

User Experience of responding and receiving a response This feature was mentioned in 91 Incident IQ reviews.

As reported in 92 Incident IQ reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply 83 reviewers of Incident IQ have provided feedback on this feature.

Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 66 Incident IQ reviews.

Based on 91 Incident IQ reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 89 Incident IQ reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 75 Incident IQ reviews. Central repository for account and contact information

Based on 81 Incident IQ reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 74 Incident IQ reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 46 Incident IQ reviews.

Routes tickets automatically to the appropriate user. 119 reviewers of Incident IQ have provided feedback on this feature.

As reported in 111 Incident IQ reviews. Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action. This feature was mentioned in 121 Incident IQ reviews.

Provides a forum for answers to common questions. This feature was mentioned in 114 Incident IQ reviews.

Integrates knowledge base articles into a ticket. 108 reviewers of Incident IQ have provided feedback on this feature.

Displays important metrics relating to performance. This feature was mentioned in 119 Incident IQ reviews.

Tracks time worked on a ticket. 103 reviewers of Incident IQ have provided feedback on this feature.

As reported in 90 Incident IQ reviews. Provides surveys to measure employee satisfaction.

Enables access to service desk features via mobile device. This feature was mentioned in 104 Incident IQ reviews.

As reported in 106 Incident IQ reviews. Enables employees to view the status of their tickets.

As reported in 103 Incident IQ reviews. Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. 89 reviewers of Incident IQ have provided feedback on this feature.

Provides a customizable soltution that HR professionals can adjust to suite the organization's needs.

Integrates with core HR software to access employee information.

A place to create articles with important information about processes and other crucial information that is easily accessible by employees.

Tools to create and deliver content throughout an organization.

The ability to organize and manage a variety of documents.

Secure solution so administers can maintain access rights and security.

Employee portal lets employees log into the system to access all company and employee information.

Uses AI processes to automate workflows by developing a comprehensive HR-knowledge base.

Tools that help create and manage a ticketing platform that facilitates cross-departamental communication.

The ability to sign onto a platform once and access a variety of software solutions without needing to sign into each one individually.

Tools to create and organize business process flowcharts and documentation.

Web-based or intranet self-service portal enables employees to submit service requests.

Dashboard and reporting on HR activities with workforce analytics capabilities.

Provide immediate insights, information, and updates on IT assets from a central dashboard. This feature was mentioned in 89 Incident IQ reviews.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. This feature was mentioned in 74 Incident IQ reviews.

Implement risk management policies, and push policy updates to various assets across a business network. This feature was mentioned in 55 Incident IQ reviews.

Integrate with other software solutions, such as spend management and software asset management. 87 reviewers of Incident IQ have provided feedback on this feature.

Create an inventory of a company's hardware assets. This feature was mentioned in 95 Incident IQ reviews.

As reported in 72 Incident IQ reviews. Create an inventory of a company's software assets.

As reported in 65 Incident IQ reviews. Create an inventory of a company's cloud assets.

As reported in 77 Incident IQ reviews. Create an inventory of a company's mobile assets.

Based on 74 Incident IQ reviews. Detect new assets as they enter a network and add them to asset inventory.

Allows users to generate text based on a text prompt. This feature was mentioned in 26 Incident IQ reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 26 Incident IQ reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 26 Incident IQ reviews.

Based on 26 Incident IQ reviews. Allows users to generate text based on a text prompt.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives