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IMsupporting

IMsupporting Alternatives & Competitors

(1)3.5 out of 5

Looking for alternatives to IMsupporting? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to IMsupporting. Based on reviewer data you can see how IMsupporting stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, ActiveCampaign, Zoho Desk, and Zendesk Support Suite are the most popular alternatives and competitors to IMsupporting.

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Top Alternatives to IMsupporting

  • Freshdesk
  • ActiveCampaign
  • Zoho Desk
  • Zendesk Support Suite
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to IMsupporting

Browse options below. Based on reviewer data you can see how IMsupporting stacks up to the competition, check reviews from current & previous users in industries like Machinery, and find the best product for your business.
    #1
  1. Freshdesk

    (2,347)4.4 out of 5
    Optimized for quick response
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with IMsupporting:
    MW
    This tool makes it easier to offer support to all customers/clients visiting our websites.Its easy to engage with our customers more effectively using this tool.Enahnce ease of live chatting with...Read more
    #2
  3. ActiveCampaign

    (6,992)4.6 out of 5
    Optimized for quick response
  4. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with IMsupporting:
    Sean O.
    SO
    How easy and simple it is is to navigate, yes it takes a little bit to get used at the start but just like everything once you continue using it you will start seeing the many amazing benefits and...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Zoho Desk

    (2,765)4.4 out of 5
    Optimized for quick response
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with IMsupporting:
    AR
    Functions that you get for that amount of money.
    #4
  7. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with IMsupporting:
    EM
    I really do like the Zendesk features such as, escalation of tickets to the management, creation of macros that increase the response time, notification tones whenever there is a new ticket. I also...Read more
    #5
  9. Salesforce Service Cloud

    (1,537)4.1 out of 5
    Optimized for quick response
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with IMsupporting:
    IF
    The ability to work across different teams. You can set up SFDC per team yet communicate within and transfer cases to another. It’s great
    #6
  11. LiveAgent

    (1,311)4.5 out of 5
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with IMsupporting:
    CC
    There is always an Agent available to help
    #7
  13. Intercom

    (1,296)4.4 out of 5
    Optimized for quick response
  14. Intercom allows you to communicate personally with every single customer.

    Categories in common with IMsupporting:
    Alaska L.
    AL
    I love the convenience of having the articles i've written on hand and def the ease of getting assistance from the support staffs
    #8
  15. Podium

    (1,181)4.6 out of 5
    Optimized for quick response
  16. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with IMsupporting:
    CM
    That fact that customer can text our store main line and it comes in as a lead!
    #9
  17. Birdeye

    (1,039)4.8 out of 5
    Optimized for quick response
  18. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with IMsupporting:
    TC
    I find Birdeye very user friendly. When a review is submitted, I'm sent an alert. With the app I can respond and close the review with a couple of clicks.
    #10
  19. LiveChat

    (684)4.5 out of 5
  20. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with IMsupporting:
    Vikas H.
    VH
    LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo...Read more
    #11
  21. Front

    (669)4.6 out of 5
    Optimized for quick response
  22. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with IMsupporting:
    SH
    Working on a client request with multiple team members is fantastic, especially the fact that you can have conversations with specific team members, and that you can make drafts together. It is the...Read more
    #12
  23. HubSpot Service Hub

    (550)4.4 out of 5
  24. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with IMsupporting:
    UI
    Hubspot is great, effecient and friendly. It is very easy to use and get around.
    #13
  25. UJET

    (515)4.7 out of 5
    Optimized for quick response
  26. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with IMsupporting:
    Michael R.
    MR
    UJet was quick to grab from the start. Simple yet elegant. Let me go into detail about the features I liked best. The call feature is almost perfect. Calls always go through and it sounds better...Read more
    #14
  27. Drift

    (489)4.3 out of 5
  28. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with IMsupporting:
    CM
    This is a superpowerful multipurpose-software that enables you to use the latest technology to get revenue-acceleration! Very user-friendly and intelligent software.
    #15
  29. Salesforce Essentials

    (460)4.1 out of 5
  30. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with IMsupporting:
    UC
    Salesforce Essentials has provided my organization with a wealth of features and listener tools that are quick and easy to set up, and these features have enabled us to manage marketing campaigns...Read more
    #16
  31. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  32. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with IMsupporting:
    Sanita K.
    SK
    I like how easy it is to get access and navigate from page to page and have statistics at your finger tips at a given time.
    #17
  33. LiveZilla

    (448)4.6 out of 5
  34. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with IMsupporting:
    JP
    I like the speed at which you can respond to customers messages. It is a brilliant piece of software as it allows you to talk to customers very quickly which is good for my field of work.
    #18
  35. Salesforce Digital Engagement

    (408)4.2 out of 5
  36. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with IMsupporting:
    MC
    We can communicate customers directly and there are different type of clouds in Salesforce. It is free to use.
    #19
  37. Genesys Engage

    (396)4.3 out of 5
    Optimized for quick response
  38. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with IMsupporting:
    AF
    Genesy Engage just works, out of the box.. It's highly customisable and very reliable. We love the control it gives us over our telephony infrastructure, adding new IVR prompts, new messaging,...Read more
    #20
  39. 3CX

    (352)4.4 out of 5
  40. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with IMsupporting:
    Elizabeth F.
    EF
    3CX gives me the ability to send and receive calls from both clients and candidates while in the office or on my mobile phone. I never miss a call now, which in the staffing industry is a huge plus.