--- title: ilert Reviews meta_title: 'ilert Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how ilert works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 10 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ilert Reviews **Vendor:** iLert **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 10 ## About ilert ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you up. Via SMS, push, voice call and more Frictionless acknowledgement, on all channels. No need to log-in anywhere. - On-call management: Maximize accountability and transparency with on-call schedules, ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage. - ChatOps: ChatOps for Incident Management to collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time. - Terraform provider: Manage your incident response through code and automate the setup and management of your alert sources, escalation policies, and on-call schedules directly within your Terraform infrastructure code. Add-ons include: - Call routing: Hotline for on-call teams to reach the right on-call responder immediately by calling a phone number. - Status pages: Built for operations teams as public, private, and audience-specific status pages. Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure. Learn about our pricing here: https://www.ilert.com/pricing ilert integrates with your everyday tools, including monitoring, observability, ticketing, ITSM, automation, chat and collaboration tools, etc. Use cases include: - DevOps & SRE - IT Operations - Managed Service Providers - Security Incident Response - Industrial Operations & IoT - Customer Support & ITSM Featured case studies include: - IKEA: https://www.ilert.com/case-studies/ikea - REWE digital: https://www.ilert.com/case-studies/rewe-digital - Adesso: https://www.ilert.com/case-studies/adesso - Sheego: https://www.ilert.com/case-studies/sheego - Bechtle: https://www.ilert.com/case-studies/bechtle - Fulfillmenttools: https://www.ilert.com/case-studies/fulfillmenttools Signup for free: https://app.ilert.com/signup Or request a demo: https://www.ilert.com/get-demo ## ilert Pros & Cons **What users like:** - Users appreciate the **seamless integrations** of iLert with tools like Slack and Jira, enhancing their workflow efficiency. (3 reviews) - Users find the **intelligent alerting system** of iLert vital for managing incidents and ensuring prompt responses. (2 reviews) - Users value the **intelligent alert management** of iLert, ensuring critical alerts reach the right team instantly. (2 reviews) - Users commend the **ease of use** of ilert, finding it fast and reliable for managing schedules effectively. (2 reviews) - Users appreciate the **flexibility** of iLert, benefiting from versatile integrations and adaptable notification channels. (2 reviews) - Monitoring Services (2 reviews) - On-Call Services (2 reviews) - Communication Efficiency (1 reviews) - Cost Efficiency (1 reviews) - Customer Satisfaction (1 reviews) **What users dislike:** - Users find the **complex setup** of iLert challenging, which can hinder their initial experience with the tool. (2 reviews) - Users report **notification issues** with ilert, including delayed messages and unclear voice quality, impacting communication effectiveness. (2 reviews) - Users find the **call quality issues** frustrating, particularly with robotic voices and persistent spam after cancellations. (1 reviews) - Users find the **difficult setup** of ilert challenging, though it performs well once configured. (1 reviews) - Users find the **pricing steep** for smaller teams, making iLert less accessible for some users. (1 reviews) - Feature Issues (1 reviews) - Learning Curve (1 reviews) - Poor Mobile Experience (1 reviews) - Slow Performance (1 reviews) - Sound Issues (1 reviews) ## ilert Reviews ### 1. The best alert tool Ive used **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about ilert?** How easy it is to use, and the ability to change shift schedules. **What do you dislike about ilert?** ilert is a little hard to setup. but once its going its great **What problems is ilert solving and how is that benefiting you?** It works as our after hours monitor system. **Official Response from Sirine Karray:** > Dear user, Thank you very much for your review, we appreciate your honesty and feedback. We noticed you rated us 5 out of 10 stars, and we’d love to understand if there was something in particular that led to your rating. Is there anything specific we could improve or do better next time? Your insights are valuable to us, and we'd love the opportunity to enhance your experience. Thanks again for your time and feedback! - [View ilert pricing details and edition comparison](https://www.g2.com/products/ilert/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+03%3A11%3A29+-0500&secure%5Bsession_id%5D=6298302d-1ad5-409b-9f9e-509dda6487bd&secure%5Btoken%5D=76de2f5539d3b4b62bf1e67ae2367e692127dc60c8478b1a9db8a8b63201a38b&format=llm_user) ## ilert Features **Monitoring** - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Management Tools** - Ticket Assignment **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top ilert Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)