Igloo Reviews & Product Details

The ranking for employee contributions, ADFS integration, support is very timely, professional and worthwhile. Review collected by and hosted on G2.com.

The inflexibility of some of the processes, the amount of time it takes for customizations or fixes (as opposed to work-around or get by with) Review collected by and hosted on G2.com.

lots of customization capacity and give your own branding on the web site. Review collected by and hosted on G2.com.

You need to prepare to allow time for administrators and end users to use Igloo powered collaboration web site. The pricing plan/contract is not clear-cut. There is a base contract price and additional charge per user if your member base grows over years. There seems lack of communications and follow ups between Igloo's internal staff/departments. I had been asked to contact them back-and-forth between their account managers and finance department for resolving a simple billing issue, which took nearly 2 months to get settled. We were invoiced inappropriately to begin with. Review collected by and hosted on G2.com.

Igloo helps us keep track of essential organization documents and prepare for monthly meetings. When we have board turnover--which happens, as expected, every year--we have better continuity because of Igloo.

The Igloo community help resource is very convenient, and people are usually quite responsive.

Overall the web posting tool is pretty good for our needs. Review collected by and hosted on G2.com.

Admins for our community cannot update user email addresses--the individual user has to do that. Sometimes users don't get to that and it hinders communication.

Some of the web posting we do takes a lot of steps--especially if we want to link to photos or documents. Our team is all volunteer, so it would help if more of us could do this faster (in fewer steps).

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The Igloo customer support is always timely and efficient. The team is friendly and forthcoming and always happy to meet with us either in person or to chat on the phone. When I first became the system admin there was a small learning curve to understanding how to control various aspects of the software but I found that every question I had was met with a very clear answer, often with the support team walking me through various fixes and potential actions to troubleshoot in the future. The Igloo team is definitely the best part of this software; very people-oriented. Review collected by and hosted on G2.com.

Sometimes we find that because of the nature of WISE's usage of the Igloo intranet there are updates made that aren't always ideal. For instance, doing away with the anchor button on some of the pages makes creating some content more difficult in that there is only one person on the team (myself) who knows how to properly code. Review collected by and hosted on G2.com.

The team at Igloo have been a pleasure to work with from the very beginning and they check in monthly to share updates about upcoming releases and share best practices. Aside from that, with a little training, the platform is relatively easy to use. Review collected by and hosted on G2.com.

There's very little to dislike however I would say that the continued modernization of the platform is an opportunity that Igloo is taking steps to accomplish. The editor could be a bit more robust and the ability to collaborate on documents in real time would also be a great value add. Review collected by and hosted on G2.com.

-Had all the main features we needed such as

--A way to broadcast news to our customers

--A place where we can post various articles

--A place where customers can ask questions

-Social Analytics was very cool and had lots of potential Review collected by and hosted on G2.com.

-Our biggest issue was not with the software but driving user engagement on our end. It was difficult at times for us to get people engaged with the platform. The forums also duplicated a lot of what should have been handled by our client support group. I and others on the product management team ended up doing some client support.

-Occasionally there were a few bugs. I think I still cannot see the config icons at the top of the page. I know they are there and if I mouse over them I can click them, but that confused me for a bit. Maybe I needed to add back a widget? That resolved a similar issue else where. Review collected by and hosted on G2.com.

I am the CMO of a rural health system and always challenged with improving communication among my physician colleagues and in my leadership teams, The ease of loading up information, meeting minutes, discussion questions, mini blogs etc. really helps me a lot. The LDAP works really well for us. Review collected by and hosted on G2.com.

The mobile platform needs updating I think. There is an "app" but I think if it worked better in a mobile browser that would be more helpful for me. Or if we could get an app that used "notifications" that really would be fabulous. Have struggled a little bit to figure out the integration with other cloud stuff. That might be me.

The notifications routines are limited to email subscriptions which is not good enough for my needs. Would like the option to have iPhone notifications and text notifications. Review collected by and hosted on G2.com.

Igloo's software has allowed my team to host forums on a variety of topics of interest to our users. Review collected by and hosted on G2.com.

The basic package is not as customizable as we'd like. We can modify the look using basic HTML, but any more advanced updates require development support from Igloo at an added cost. The bilingual features are also not as established as we'd like. Some feature requests we've made to increase usability (and enhance the user experience) have not been possible to date. Review collected by and hosted on G2.com.

I really appreciated the fact that the site offer a wide range of options for building your community. Probably the best things were the flexibility to be build a somewhat custom experience and this would have been a great thing if it was more efficiently laid-out. Review collected by and hosted on G2.com.

I didn't like the fact that the site was not easy to use. While it offered a range of options, determining what every thing was and how everything looked and functioned once live was a real problem. We were using Igloo but quickly discontinued use of the platform given that a large group of well-suited users couldn't figure out how to use it. Review collected by and hosted on G2.com.

I love how customizable Igloo is. We are a company of diverse teams, and with Igloo, every team gets its own, self-designed space. I also love the level of customer service we get from Igloo. That's actually one of the reasons we chose the platform. Igloo reps are very responsive and very reliable. Review collected by and hosted on G2.com.

The notification system drives me crazy. I'm trying to get my company to reduce its dependency on email, and yet every Igloo notification is delivered via email! And the email notifications are structured in such a way that they are hard to understand. I've got non-native English speakers who have a really hard time figuring out which notifications are important (comment for you) and which can be ignored (new version).

Also, I can't stand the search function. Why oh why isn't there an advanced search? You can only filter by type or labels (which are useless). I'd really really like to be able to search by person who posted, when posted, phrases, excluded phrases, etc. Review collected by and hosted on G2.com.