--- title: HireRight Reviews meta\_title: 'HireRight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 197 reviews by the users' company size, role or industry to find out how HireRight works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 197 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- ### HireRight Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise HireRight for its **excellent customer support** , noting fast, helpful, and professional responses throughout the hiring process. [(9 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023873&qs=pros-and-cons#reviews) Users value the **quick and seamless background check implementation** of HireRight, enhancing their onboarding efficiency significantly. [(8 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023879&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of HireRight, facilitating a smooth and efficient hiring process. [(8 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498196&qs=pros-and-cons#reviews) Users praise HireRight for its **efficiency** , completing background checks quickly and seamlessly integrating into onboarding processes. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023874&qs=pros-and-cons#reviews) Users appreciate the **high-quality product** of HireRight, noting its user-friendliness and quick background check turnaround. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023878&qs=pros-and-cons#reviews) Users experience **delays** in report completion and lab results, impacting the overall efficiency of HireRight's services. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497753&qs=pros-and-cons#reviews) Users experience **process delays** with HireRight, often waiting longer than expected for report completions and results. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497772&qs=pros-and-cons#reviews) Users express frustration with **slow performance** , noting delays in results and unhelpful support during the process. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023889&qs=pros-and-cons#reviews) Users experience **poor customer support** , facing delays and unhelpful responses from representatives throughout the process. [(5 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023862&qs=pros-and-cons#reviews) Users often face **time-consuming delays** in receiving results and service responses from HireRight, impacting their application process. [(4 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498076&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HireRight ##### 1. Customer Support Users praise HireRight for its **excellent customer support** , noting fast, helpful, and professional responses throughout the hiring process. [ See 9 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023873&qs=pros-and-cons#reviews) See Related User Reviews KL Katherine L. Mid-Market (51-1000 emp.) 5.0/5 "HireRight positive experiences!" What do you like about HireRight? We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "HireRight is very attentive to our company needs!" What do you like about HireRight? Quick response time and amazing Account Manager! ##### 2. Background Checks Users value the **quick and seamless background check implementation** of HireRight, enhancing their onboarding efficiency significantly. [ See 8 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023879&qs=pros-and-cons#reviews) See Related User Reviews MA missy a. Mid-Market (51-1000 emp.) 4.5/5 "Great background" What do you like about HireRight? Meets most of our needs when running employment verifications. KL Katherine L. Mid-Market (51-1000 emp.) 5.0/5 "HireRight positive experiences!" What do you like about HireRight? We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri ##### 3. Ease of Use Users appreciate the **ease of use** of HireRight, facilitating a smooth and efficient hiring process. [ See 8 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498196&qs=pros-and-cons#reviews) See Related User Reviews KL Katherine L. Mid-Market (51-1000 emp.) 5.0/5 "HireRight positive experiences!" What do you like about HireRight? We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri MJ Michelle J. Mid-Market (51-1000 emp.) 5.0/5 "Reliable, accurate and easy to use" What do you like about HireRight? We are in a growth spurt phase for our business and HireRight was quick to implement and integrate into our onboarding process. I was super impressed ##### 4. Efficiency Users praise HireRight for its **efficiency** , completing background checks quickly and seamlessly integrating into onboarding processes. [ See 6 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023874&qs=pros-and-cons#reviews) See Related User Reviews KL Katherine L. Mid-Market (51-1000 emp.) 5.0/5 "HireRight positive experiences!" What do you like about HireRight? We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "HireRight is Great for Managing Hiring Processes" What do you like about HireRight? HireRight condensed processes that we had three services juggling down into one streamlined service. ##### 5. Product Quality Users appreciate the **high-quality product** of HireRight, noting its user-friendliness and quick background check turnaround. [ See 6 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023878&qs=pros-and-cons#reviews) See Related User Reviews KL Katherine L. Mid-Market (51-1000 emp.) 5.0/5 "HireRight positive experiences!" What do you like about HireRight? We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri ![Jeffrey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey S.") JS Jeffrey S. Enterprise (\> 1000 emp.) 5.0/5 "Excellent conference!" What do you like about HireRight? Hireright has been an excellent partner as my company has expanded from a regional footprint to a global one. ### 5 Cons or Disadvantages of HireRight ##### 1. Delays Users experience **delays** in report completion and lab results, impacting the overall efficiency of HireRight's services. [ See 6 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497753&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Helpful team, robust services and products" What do you dislike about HireRight? TAT often has delays that are unexpected ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "HireRight is Great for Managing Hiring Processes" What do you dislike about HireRight? It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and s ##### 2. Process Delays Users experience **process delays** with HireRight, often waiting longer than expected for report completions and results. [ See 6 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497772&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Helpful team, robust services and products" What do you dislike about HireRight? TAT often has delays that are unexpected ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "HireRight is Great for Managing Hiring Processes" What do you dislike about HireRight? It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and s ##### 3. Slow Performance Users express frustration with **slow performance** , noting delays in results and unhelpful support during the process. [ See 6 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023889&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Helpful team, robust services and products" What do you dislike about HireRight? TAT often has delays that are unexpected ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "HireRight is Great for Managing Hiring Processes" What do you dislike about HireRight? It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and s ##### 4. Poor Customer Support Users experience **poor customer support** , facing delays and unhelpful responses from representatives throughout the process. [ See 5 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023862&qs=pros-and-cons#reviews) See Related User Reviews ![Lauren L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren L.") LL Lauren L. Mid-Market (51-1000 emp.) 2.5/5 "Terrible Customer Service" What do you dislike about HireRight? Their customer service is terrible. Multiple CS reps answer your question and take too long to get back to you, if they ever do. You usually have to ![Holli M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holli M.") HM Holli M. Enterprise (\> 1000 emp.) 4.0/5 "HireRight has helped simply many processes that used to be manual." What do you dislike about HireRight? Customer service could be better. It's not that our CS rep could be better, it's just that she's always busy with something else. ##### 5. Time-Consuming Users often face **time-consuming delays** in receiving results and service responses from HireRight, impacting their application process. [ See 4 mentions ](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498076&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Seamless, Affordable, and User-Friendly Background Checks" What do you dislike about HireRight? One aspect I find inconvenient is the frequent password changes required for login. While I understand that this is necessary for security reasons, it ![Konrad R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konrad R.") KR Konrad R. Enterprise (\> 1000 emp.) 1.5/5 "Most of the effort is on the user side, wasteful/unhelpful remarks" What do you dislike about HireRight? There is a lot of user effort for each part, I have to print and sign lots of documents. I have provided full copies which got rejected because I shou ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/26/2026 "Easy I-9 Reviews and a User-Friendly Experience" 4.5/5 What do you like best about HireRight? I can review anyone I-9 . For the most part it is easy to use. Review collected by and hosted on G2.com. What do you dislike about HireRight? I don't like having to relogging in all the time. I don't like having to verify it is me when I am trying to use it or update my password. Would rather have an email stating it is time to update your password or verification. Also the foreign passports are very tricky and hard to know what one you are looking for. If you could give examples next to the item you need tto enter would be helpful. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? They said that they were going to extend the length of being on HireRight so you don't have to log in for each time you need to use it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Andrea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea M.") AM Andrea M. Employment verification agent Small-Business (50 or fewer emp.) 7/2/2026 Guest users or non-business users of the software, not included in G2 scores. "Precise Candidate Info and Fast Document Requests in HireRight" 4.5/5 What do you like best about HireRight? I really like that Hireright is precise. I can see all of the candidate’s information without any issues, and I can also request additional documents on the website pretty quickly. Review collected by and hosted on G2.com. What do you dislike about HireRight? Something I don’t like about HireRight is the way the information is presented. It’s really difficult to read the information, and sometimes I run into issues because of that. Overall, it just feels confusing. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? Its help me to understand the backgrounf of our candidates Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-13060138/official_response/edit) Hi Andrea, Thank you for taking the time to share your feedback. We're glad to hear that HireRight helps you easily access candidate information and quickly request additional documents. We also appreciate your comments about the way information is presented. We understand how important a clear and intuitive experience is, and we'll be sure to share your feedback with the appropriate team. If you have any additional feedback or need assistance, please don't hesitate to reach out. We're always happy to help! Current UserValidated ReviewerSource: G2 invite on behalf of seller DD Daniel D. HR Assistant Enterprise (\> 1000 emp.) 6/17/2026 "Fast, Intuitive Credentialing with Easy Background Checks" 4.5/5 What do you like best about HireRight? Fast process of requesting background checks, drug screenings, and other credentialing process for new and existing employees. UX is easily manageable and intuitive. Review collected by and hosted on G2.com. What do you dislike about HireRight? Many providers do not provide all services that are requested, but provide no notification prior to your request. Support could be faster, as could turnaround times on document review. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? Helping onboard employees and provide additional drug testing at reasonable prices. Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-12973705/official_response/edit) Hi Daniel, Thank you for taking the time to share your feedback. We're thrilled to hear you find our platform intuitive and easy to use, and we appreciate your feedback regarding document review. If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RF Rachael F. Principal Professional Enterprise (\> 1000 emp.) 6/17/2026 "Hireright Makes Document Collection Seamless for Everyone" 5/5 What do you like best about HireRight? Hireright makes collecting documents much easier and provides a smoother, more seamless experience for both the employee and the employer. Review collected by and hosted on G2.com. What do you dislike about HireRight? You have to make sure you log in often enough to keep your account active. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? It cuts down the time it would normally take to hire, especially when you’re doing a large onboarding and everyone is starting on the same day. Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-12973745/official_response/edit) Hi Rachael, Thank you for taking the time to share your feedback. It's great to hear our platform is making the document submission and collection process easier for you and your candidates. If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Donald O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donald O.") DO Donald O. Human Resources Operations Manager Mid-Market (51-1000 emp.) 6/17/2026 "Fast, Reliable, and Easy to Read—Plus Smooth HRIS Integration." 5/5 What do you like best about HireRight? Fast, reliable, and east to read. It integrates with our HRIS, saving us time. Review collected by and hosted on G2.com. What do you dislike about HireRight? The support after the setup hasn't been great, as we've received differing replies, based on who we've asked. Good news though, is that we rarely require customer service...so not a huge deal. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? Electronic I-9 maintenance and managing expiring Visas, background checks, credit checks, and MVRs...globally! Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-12973684/official_response/edit) Hi Donald, Thank you for taking the time to share your feedback. We're pleased to hear that you find our platform fast, reliable, and easy to use, and that the HRIS integration is working well for your organization. We also appreciate your feedback on the inconsistent support replies and will pass this along to the team. If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") AA Verified User in Alternative Dispute Resolution Mid-Market (51-1000 emp.) 6/17/2026 "Efficient and User-Friendly Background Check Solution" 5/5 What do you like best about HireRight? I like that HireRight's portal is easy to use and results are usually back within a couple of days, at most a week. This quick turnaround adds considerable value because it allows us to bring on new hires quickly. The initial setup was also very easy. Review collected by and hosted on G2.com. What do you dislike about HireRight? There is nothing I dislike about HireRight. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? HireRight ensures our new hires have no criminal convictions, verifies their social security numbers, and checks insurability. The easy-to-use portal delivers results in days, speeding up our hiring process. Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-12973724/official_response/edit) Hi, Thank you for sharing your feedback. It's great to hear our easy-to-use platform and quick turnaround times are helping your organization bring on new hires faster. If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help! 6/26/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Carrie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carrie H.") CH Carrie H. HR SVR Mid-Market (51-1000 emp.) 6/17/2026 "New Hire & Post Accident Screenings" 4.5/5 What do you like best about HireRight? The detailed notes each time a change happens. Review collected by and hosted on G2.com. What do you dislike about HireRight? The distance of how far apart the screening options are from the candidates locations. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? They have been looking into getting closer medical screening locations (buts it's been over six months and no word as of yet). Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-12974238/official_response/edit) Hi Carrie, Thank you for sharing your feedback and for trusting HireRight for your medical screening needs. We appreciate your comments about screening locations and will pass them along to the appropriate team, as we’re continually working to expand our network. Thank you again for being a valued HireRight customer! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Joan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan J.") JJ Joan J. HR Generalist / Project Coordinator Enterprise (\> 1000 emp.) 6/19/2026 "Fast Citizenship Verification, but Navigation Can Be Confusing" 3.5/5 What do you like best about HireRight? It's a fast and convenient way to verify citizenship. Review collected by and hosted on G2.com. What do you dislike about HireRight? It's hard to navigate and find information sometimes. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? We can verify citizenship before the employee actually starts and it saves time from making copies of their information. Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-12983144/official_response/edit) Hi Joan, Thank you for sharing your feedback. We’re glad you find our verification services fast and helpful. Your feedback on the user interface is also appreciated as we continue to look for ways to improve navigation and usability. If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Lucrisha W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucrisha W.") LW Lucrisha W. Travel and Transportation Administrator Enterprise (\> 1000 emp.) 6/26/2026 "Easy to Use, Accurate, and Detailed" 5/5 What do you like best about HireRight? For me it's how easy it is to use the products I use. I like how accurate and detailed each section is and it's easy to see if a correction is needed, Review collected by and hosted on G2.com. What do you dislike about HireRight? I would say how ofter I have to change or update my password and it has to meet the apps standards. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? It allows us to run certain backgrounds checks in house and that saves us money and time. Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-13037226/official_response/edit) Hi Lucrisha, Thank you for taking the time to share your feedback. We're glad to hear you find our services accurate and easy to use. We also appreciate your feedback on the password requirements and will pass it along to the appropriate team. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! Validated ReviewerSource: G2 invite on behalf of seller ![Ron K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron K.") RK Ron K. Sr. Operations Manager Mid-Market (51-1000 emp.) 6/26/2026 "A Convenient Way to Combine Onboarding Services" 4/5 What do you like best about HireRight? It is a convenient way to combine onboarding services Review collected by and hosted on G2.com. What do you dislike about HireRight? Hireright can be confusing to learn and understand, especially if you don't use it every month or two. Review collected by and hosted on G2.com. What problems is HireRight solving and how is that benefiting you? I-9 , MVR, Backround Checks Review collected by and hosted on G2.com. Show More Response from Customer Service of HireRight [Editedit](https://www.g2.com/survey_responses/hireright-review-13036943/official_response/edit) Hi Ron, Thank you for sharing your feedback. It's great to hear our platform is making it easier to manage your I-9, MVR, and background checks in one place. We also appreciate your feedback on the learning curve, particularly for less frequent users, and will share it with our team. Thank you again for being a valued HireRight customer! 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