Hero by Vivun Reviews & Product Details

Hero by Vivun Overview

What is Hero by Vivun?

Vivun has created the world's first software for presales, designed to transform how B2B technology companies go to market. Run leaner by powering the entire presales workflow. Companies use Vivun to establish a repeatable technical selling process from team member request all the way through the technical win. Close more pipeline by keeping a pulse on the market. Companies use Vivun to capture the needs of prospects and customers to prioritize roadmaps based on business impact instead of tenure or gut feel. Increase attainment by applying data science to your most powerful data set. Companies use Vivun to systematically analyze forecast risk based on the brand new data set generated throughout the presales workflow. Find more deals with a seamless interlock between sales and product. Companies use Vivun to connect CRM and PLM systems to automatically identify the best opportunities to re-engage and accelerate after every release.

Hero by Vivun Details
Languages Supported
English
Product Description

The nexus of product and sales. Vivun allows companies of all sizes to identify the best products to build and the most effective ways to sell them. Grow faster than your peers by building the right products at the right time, retiring more quota, and finding revenue faster.


Seller Details
Seller
Vivun Inc.
Company Website
Year Founded
2018
HQ Location
Oakland, CA
Twitter
@Vivun_Inc
198 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Show More

Hero by Vivun Screenshots

Answer a few questions to help the Hero by Vivun community
Have you used Hero by Vivun before?
Yes

Hero by Vivun Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 44 Hero by Vivun reviews
Popular Mentions
Showing 44 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Region
Already have Hero by Vivun?
Write a Review
Senior Manager, Solutions
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We have a way to quantity our impact to the organization, while also having the ability to make data driven decisions about how to best scale our org. Review collected by and hosted on G2.com.

What do you dislike?

Not too much to dislike at this point. The UI has been buggy at times, but this has been mitigated by a great CSM team that helps roll out the necessary fixes quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have a clear understanding of how Sales and Sales Operations feel about implementing a solution like Vivun. As some of your closest partners, both these teams play key roles in maximizing the value of an application like this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're really looking to understand where we can utilize our Pre Sales team in a way that makes the biggest impact for our client-facing teams. With Vivun, we can now connect our efforts to business outcomes. This then enables us to make decisions on how to optimize things like AE:SC rations, pre vs post sale support, prioritize product requests, rules of engagement, and more. Review collected by and hosted on G2.com.

Show More
Show Less
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

First and foremost the support is top notch. You really feel like the Vivun team is a partner and as dedicated to your team's goals as you are. Product wise, I love how seamlessly it integrates with Salesforce. With so many tools, it really helps with adoption that we aren't asking end users use another tool. As a user of the Hero web app, I love the built in AI that provides recommendations for grouping feedback. It saves a ton of time and helps prevent duplication of data. Review collected by and hosted on G2.com.

What do you dislike?

Not necessarily a dislike, but a wishlist. It would be nice to have more control with in Hero on non-standard fields on the Product Gap & Opportunity Gap records, specifically custom page layouts based on the record type. Again, not a dislike, but a wishlist, since I primarily operate within the Hero product, but rely on my Salesforce team to update the page layouts and add custom fields for the different workflows we are powering with Vivun. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prioritization, prioritization, prioritization. It is IMPOSSIBLE to prioritize if you can have a singular view of all the work you are prioritizing. Additionally, objective prioritization. It's easy to call a feature request a "high priority" but until you can qualify that with data, everything will be a high priority.

An unintended benefit I see with Hero is also building empathy. It helps cross functional teams align on the priority for the business, vs. the priorities of an individual team or department. Furthermore, it helps stakeholder groups see how much is being asked of from Product. Review collected by and hosted on G2.com.

Show More
Show Less
CS Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Vivun allows us to quantify product features and enhancements intuitively by summarizing the number of asks and their value. It's accessible as a part of the natural workflow (within Zendesk, JIRA, Salesforce, or Chrome app) making it easy for teams to log new gaps. Vivun consistently delivers new, advanced features about every month and I feel I have a partner in the Vivun team (always responsive and helps build solutions). Review collected by and hosted on G2.com.

What do you dislike?

Successful implementation of the tool requires consistent operational processes to do two things: categorize newly created gaps into formal product feature requests, and associate JIRA work to the product gap. Without either of these, the tool can be limited in its efficacy. The Vivun team has recently rolled out new features to make it easier to do both of these tasks, but they still require manual effort and become bottlenecks if ignored.

Note Vivun is not intended as a solution to capture product bugs, due to higher natural frequency of reporting. Logging bugs continues to live as a separate process for our CS teams.

Because this is a Salesforce app, it requires an active Salesforce license per user accessing the dashboards and analytics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Vivun helps us show single pane of glass from the Revenue organization to Product. We are able to blend asks from both Sales and Customer Success to summarize asks across the customer lifecycle, and we've set up email alerts to trigger when any important Breakers are logged so the executive team knows immediately. We also rely on Vivun to quantify work toward key deliverables, like technical onboarding. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

How involved the team was with the implementation. I have never worked with a new app/ platform that was so involved in setting it up. They always say "it's easy, it just sits on top of Salesforce". That is always a lie, this however, was that easy. You guys made it easy. Review collected by and hosted on G2.com.

What do you dislike?

We had one hickup with CPU errors, but that is mostly us. We have a lot of automation in our system so adding the app and it's triggers was the straw that broke the camels back. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I 100% recommend Vivun. The implementation was great. (clearly I care about that as I am the system admin) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The team is solving an issue with measuring Sales Engineer work. It seems to be helping a lot. The one thing we can't solve for is the CSM/TSM side of things, but I Hero is working on attributing to accounts. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of being able to do the dreaded time reporting quickly and easily, while also linking it to live opportunities in Salesforce! Review collected by and hosted on G2.com.

What do you dislike?

The date defaulted if the current day (which I understand), but I'm often filling in details for previous days, and quite often post to the wrong day and have to re-enter. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It provides a huge amount of value for just a small amount of effort. Just seems like a no-brainer! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We new have a much better view of how the field teams are working, and how much time is being spent on individual projects, which helps us to organise and schedule resources more accurately. Review collected by and hosted on G2.com.

Show More
Show Less
Director Of Business Operations/PreSales NA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Outside the software, the personal support is my favorite feature of working with Vivun. Using the product itself, I must rave about the workflow flexibility. Whether I am managing a specific project to supporting a global team of engineers, Hero by Vivun has made my Pre-Sales initiatives adaptable to our ever growing corporate demands. If it feels like demand is weighing down your team, you'll find Vivun helps make the bottlenecks visible so you can eliminate them. The Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far as my dislikes tend to be addressed. A nice to have feature would love to see visible log tracking through the life of a request (Who, what, when, etc). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have a clear plan for your desired workflow and Vivun will be able to implement it quickly and provide valuable feedback. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are simplifying our complex org structure and processing dramatically increasing demand on a fixed number of resources. Vivun helps us see where our needs are located. We have also begun implementing it for software bug tracking to enable our product development teams to get real, on the ground feedback directly from our users. Who better to do this than the engineers that speak to them? Review collected by and hosted on G2.com.

Show More
Show Less
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Vivun allows us to systematize our workflow, allowing for increased efficiency and visibility in our technical pre-sales motions. The level of support we get from the team is extremely high quality. Feature requests are openly solicited for and delivered upon. Builds on top of existing Salesforce infrastructure, allowing for easy access to data and extensibility to enterprise reporting solutions. Review collected by and hosted on G2.com.

What do you dislike?

Management level visibility in-app is slightly cumbersome at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're concretizing our pre-sales motion, enforcing process with our sales and technical teams, and ultimately realizing better outcomes with our Prospects. Review collected by and hosted on G2.com.

Show More
Show Less
Director, Security Engineering
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Hero by Vivun gives me the insight I need to bring the true value of Presales to the business while providing my team with an easy to use workspace to track their efforts. Review collected by and hosted on G2.com.

What do you dislike?

The Mobile App could be better with allowing the typical orientation changes other apps provide by turning your device horizontally. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's worth taking the time to investigate the usefulness of Vivun in your organization given the potential overall power of the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hero by Vivun allows three critical items;

1) Allows me to track and report on the level of effort my team and what that means for the business.

2) Documents a technical opinion of the health of each opportunity through the sales process.

3) Allows my team to bring the "voice of the client" directly to Product development through the capture of Product Gaps. Review collected by and hosted on G2.com.

Show More
Show Less
Solutions Architect
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Time tracking will be easier. Time savings. Review collected by and hosted on G2.com.

What do you dislike?

I haven't seen anything I've disliked yet. Jeff has been able to solve our problems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reduce amount of time my staff spends tracking time. Identifying additional opportunities to improve our product. Review collected by and hosted on G2.com.

Show More
Show Less
Sales Operations Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Hero gives our users the ability to capture and analyze more information than we've ever been able to, allowing us to make decisions using conclusions that we've come to using data, rather than assumptions. Review collected by and hosted on G2.com.

What do you dislike?

It takes a bit of work to set up Hero and get it customized to how we do things, but it is worth the work in the end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can now capture information like product gaps and use activity data to see where we're spending our time and how we can improve. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Because Hero is connected to our Salesforce data, our internal roadmap conversations are backed with clear data: number of requests and opportunity value. Our field teams submit product feedback tied directly to Opportunities and our product team can prioritize feature requests by: region, account health, number of requests, total opportunity value, etc.

Hero has allowed us to have data-driven conversations across engineering, product, and our field teams. Review collected by and hosted on G2.com.

What do you dislike?

It's hard to come up with a 'dislike' is a stretch because any gaps in the product are quickly addressed by the Hero team. Overall, this product has been an immense benefit over our previous solutions (survey forms, spreadsheets, slack messages, etc.)

The current workflow via Salesforce can be tedious, mainly due to Salesforce limitations. However, Vivun has a Chrome extension and web portal that may help. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hero helps us prioritize internal feature requests and connect with our field team. On an on-going basis, our pre- and post-sales teams submit feature requests (Opportunity Gaps). As a product team, we create metrics around the Opportunity Gaps to help prioritize during roadmap sessions.

The record of opportunity gaps also helps our product team reconnect with interested customers to collect beta users. Review collected by and hosted on G2.com.

Show More
Show Less
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

With the help of Hero, we're now able to standardize our processes across the global SE team from the moment a request is made by our Account Executives all the way to us achieving technical wins with our clients. We now have more visibility into the sales engineering funnel, the types of engagements that we carry out with our customers and we're also able to identify trends pretty quickly and shift our processes accordingly in order to become more efficient as a team.

The team at Vivun are also a pleasure to work with. They are pretty responsive to customer requests and care deeply about customer success. Review collected by and hosted on G2.com.

What do you dislike?

The reporting in Hero could be improved to provide more insight into team performance and help facilitate conversations during 1-1 meetings between SEs and their managers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Standardizing practices across the global Sales Engineering team.

Shifting the Sales Engineering mindset from being reactive to sales demands to more proactive where they are strategically partnering with the Account Executives to move the sales opportunities in the right direction. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Dashboard makes it easy for our team to remain organized. Review collected by and hosted on G2.com.

What do you dislike?

Having to make updates in both salesforce and Vivun creates tedious tasks Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Gives a unique perspective on your existing opportunity data Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problems we are solving are mainly finding common issues between opportunities that we were unable to find in native salesforce.

The benefits are unifying our team and get a better understanding of obstacles using opportunity gaps. Review collected by and hosted on G2.com.

Show More
Show Less
Investor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Hero has enabled us to channel feedback coming from out go to market and customer success teams into a more manageable forum. With hundreds of sales people representing thousands of client requests, it quickly becomes challenging to condense and analyze all the available feedback. Using Hero we have been able to streamline the channels of feedback, reduce duplicate requests, and help all members of the organization understand which feature requests tie to the greatest potential revenue opportunities. This saves time for product managers and sales people, improves decision making, and almost as importantly, adds transparency to our process, increasing the confidence of all of our stakeholders. Review collected by and hosted on G2.com.

What do you dislike?

Hero is developing rapidly, and there are still some areas I would like to see improvement. Disaggregating the discrete value that a client ascribes to 2 or 3 different requests they have made (rather than attributing 200% or 300% of contract value to those requests) is an art, rather than a science, at this point. However, it is still great to have the current bedrock of data to work from. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you have a dedicated individual to act as champion and admin, especially in the early stages of setting up the product gaps and opportunities. Getting this right is key to getting useful data from your implementation.

Be prepared to showcase the output of Hero at a prominent level in the company, to ensure all your stakeholders take it seriously and invest in its adoption. Your team mates will only invest time and effort in Hero if they see you are serious about using the data. Demonstrating that you use the data, and providing regular feedback to your organization on how the data is changing your roadmap, will give people motivation to keep collaborating with you via Hero. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improving collection of feedback from customers and go to market teams.

Streamlining and accelerating decision making.

Improving transparency and heightening meritocracy of prioritization decisions.

In short, Hero helps us make better roadmap decisions which everyone can get behind. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

First and foremost, I like that Vivun is the first purpose-built platform for PreSales teams. Whereas before we had to manage our business using Salesforce custom fields and custom objects, we now have a tool that integrates directly into Salesforce to better manage our operations. From a management standpoint, I'm a big fan of the reports and dashboards which provide a ton of insight into how my team is operating, trends we're seeing across deals, how we're spending our time, and product gaps that impact revenue success. From an IC standpoint, I really like the Chrome extension, which streamlines data entry. And finally, from an admin perspective, it's super easy to make updates to request workflow and custom fields as things change. Oh - and I'm be remiss if I didn't mention the awesome people! Founded by a group of PreSales veterans, Vivun's team clearly understands the PreSales function and is in the process of building a world-class organization. I've found all of my interactions with the team to be top-notch and very helpful! Review collected by and hosted on G2.com.

What do you dislike?

Nothing right now... I would have said lack of Outlook calendar integration, but that's coming in June and will solve the only pain point my team had around using Vivun. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Team Operational Metrics

Team Request Workflow

Product Gap Capture & Analysis

Technical Forecasting Review collected by and hosted on G2.com.

Show More
Show Less
Senior Sales Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of Use, Integration to SFDC, Chrome Extension! Review collected by and hosted on G2.com.

What do you dislike?

It's hard to find anything negative to say, because Vivun is pure benefit for me. If a software vendor is going to collect information on pre-sales activity, the alternatives are all more unproductive, Excel spreadsheets, logging in to SFDC (ick), custom databases for pre-sales? No thanks. It might be nice if Vivun had a summary feature for me, as a user (not manager), so I could verify what I had entered quickly (in alignment with management objectives) in the Chrome Extension. Outside of that, I wouldn't touch the product. It makes my life easier, kinda like Expensify does on the expense side. Necessary evil, but as good as it gets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've been in various roles in pre-sales since 1996. So much has changed in that time. In the past, SEs/SCs/Architects were considered very helpful, but not as important as Account Managers (generally speaking). I remember my first role at a large software vendor, prior to the widespread usage of salesforce.com where management forced us to use a hideous custom access database, on to the next vendor that required us to use Siebel (really?) , then SFDC (simpler than Siebel, but still). Anyway, I accept and appreciate that we live in a data-driven world where my management needs to show metrics on the contribution of our activities (as SEs) to sales productivity. Vivun makes my life simple by making it easy to log my activities with minimal impact to my core responsibilities. And I am valuable, so you want to do that - :) Review collected by and hosted on G2.com.

Show More
Show Less
AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The identification of product and account gaps both prior to engaging prospective clientele and at various stages within the Sales cycle helps us to position our business for better success and improves our Go To Market focus. While the standard product checks nearly every box I also especially appreciate that we can tailor the solution to better fit our business, and merge existing data, since the software integrates with Salesforce. Review collected by and hosted on G2.com.

What do you dislike?

Thus far we've had a great software and services experience while adopting the solution, so I truly have nothing negative to report! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As soon as our organization began using this product we realized the benefits - Hero has enabled us to better streamline our operations, and our KPI tracking is where it needs to be now. The dashboards provide excellent and relevant data, and we always have the ability to tailor our inquiries since the solution is leveraged within Salesforce. We are easily aligning our resources and tracking communications through native workflow approval routing, and that in itself is a time saver that brings peace of mind to our leaders. Coupled with the solution is a fantastic team of Vivun folks who are proactively involved and courteous, and always willing to provide assistance when needed. Review collected by and hosted on G2.com.

Show More
Show Less
Head of Global Presales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

As a Presales professional of 15+ years, I've always understood the value & impact that the Presales function has on the Sales cycle but a large majority of the tools / platforms in the market are focused on Sales, Sales Ops, and Sales Enablement. Nothing for Presales. Enter Hero by Vivun.

I was promoted to build out the Presales function at the beginning of 2019 when we had 3 Sales Engineers (me included). We had ambitious revenue goals in 2019 and I knew we needed a team 3-4x the size ..... but I had zero data to support this need. I came across Vivun through LinkedIn and engaged with the founders and moved to get it implemented ASAP. We started with activity tracking out of the gate, which ties to accounts & opportunities in SFDC. Within the first 60 days, I already had the data & proof that we needed a much tighter AE to SE ratio and was able to clearly paint this picture due to the data captured in Hero by Vivun. Fast forward 1 year later and the team is roughly 15 and we have a clear picture on how exactly the Presales function affects deals --- everything from average POC time (# of hours invested), POC success rate (75%+), avg number of demos per successful sales cycle, AEs with the most Presales support (good & bad), and about 10 other key metrics I track.

But that's just 1 component of the Vivun platform. Where it gets REALLY powerful is when you start implementing the Opportunity / Product Gaps functionality and the Presales "Hero Score" which gives the Presales "view" of an Opportunity. The Opportunity gaps functionality gives your Product team a CLEAR picture of what product gaps the market wants and clearly quantifies it ($$ amount) because again, it's fully integrated with SFDC.

As you can see, I'm a huge fan of Hero by Vivun. It's literally changed the Presales function & arms me with clear data to have productive conversations with my Executive team.

If you're in Presales and not using Hero by Vivun, you're flying blind. Review collected by and hosted on G2.com.

What do you dislike?

Honestly -- nothing to dislike. I am still awaiting some future innovations, specifically Calendar integration but that's in the next release. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a dedicated Presales function, you need Hero by Vivun. It's that simple. There is nothing else in the market that comes close. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Arms me with a clear, quantifiable view of Presales' impact on the Sales cycle

- Arms me with clear data on Presales expansion & need (additional headcount)

- Arms me with clear data on Sales opportunities that may not be real (Presales Hero Score) and where we are wasting valuable time / effort

- Provides clear, quantifiable ($$) picture of the market's needs from a Product perspective (opportunity gaps) Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Helps manage critical deliverables for presales. Unparalleled support from their Customer Success team. The product is easy to use regardless if I am implementing part or all of it. Review collected by and hosted on G2.com.

What do you dislike?

Would love to see more adoption plans based on the maturity of the company Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a pre-sales leader who is building the team and the process, I need a way to measure the key activities and deliverables to our customers. This allows me to codify and measure those to improve the process. Review collected by and hosted on G2.com.

Show More
Show Less
Solutions Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Activity tracking shows how much time is spent per deal and my manager can directly see how much time I have spent if I mention a specific deal during a 1:1. Opportunity gaps are a great way to show the product team what to prioritize on the road map without having to send emails to them all the time. Review collected by and hosted on G2.com.

What do you dislike?

Some of the ways of displaying the deliverables aren't showing and Sales Ops has the authority to change this. Would be great if I could do it myself, although this might be SFDC permissions, not Vivun. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use product to capture the vast amount of information SC/ SE's gather on prospect facing calls. Also a great way to track activity instead of needing your manager to look at your calendar to add up the hours. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I really enjoy how Hero by Vivun captures all the effort that goes into each deal by tracking the activity. This way, my manager has a clear and easy way to report on how much time it takes for specific deals to close. I also really like the opportunity gaps section. This is a clear and concise way for me to add any gaps on the product and Project Managers can filter for the specific product I sell to influence what goes on the product roadmap. Review collected by and hosted on G2.com.

Show More
Show Less
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

With the integration to Salesforce, I appreciate the ease of use and the fact that we are able to tailor the solution to fit our business needs allowing us to utilize the data already in SFDC to make more data driven decisions. Review collected by and hosted on G2.com.

What do you dislike?

It's difficult to find something to complain about! Integration was fairly easy and working with the team has been an amazing experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hero helps us identify gaps within our products which we previously were not able to holistically identify, allowing us to prioritize features requested. Review collected by and hosted on G2.com.

Show More
Show Less
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The integration to SFDC is great so that I can log notes from my calls and activities with prospects while also using Vivun to track the time and effort required. Review collected by and hosted on G2.com.

What do you dislike?

Always having to create Hero Activities for each Deliverables. It would be nice if these could be pre-defined and auto-associated. I think I heard this might be coming soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time & effort tracking on our SC team. Gives us visibility into our workload balance across our team and the AEs we support. Review collected by and hosted on G2.com.

Show More
Show Less
Director of IT
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This is a very easy to use product to manage PreSales workflow for the entire company. Easy to request PreSales engineers associated to the opportunities, resource allocations, reporting and ease of management. Flexibility and configuration setup is easy also. Basically a easy button for PreSales management. Review collected by and hosted on G2.com.

What do you dislike?

Initial setup to get all employees properly configured took little while, but Vivun was helpful to assure we got this working to meet our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are currently using manual process for PreSales management, I encourage you to evaluate this product. Resource request, approval, allocation, and value are all tracked in SFDC within opportunity. You can easily run report and analysis to determine impact to the deal and distribution of PreSales engineers utilization. This product provided instant visibility and order what was once a difficult process to manage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visibility into PreSales request and allocation. This allows business leaders to increase attention on high potential deals. Furthermore, it allows analytics for engineers efficiencies and value providing to closed won deals. Review collected by and hosted on G2.com.

Show More
Show Less
Senior Solutions Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love the ability to track product gaps. As SCs, we hear a lot of different requirements from a lot of different types of businesses. Being able to track features/product gaps in a simple and organized way and associate them with opportunity revenue is SF has had a really big impact on product road map conversations. I also like the ability to track SC impact/involvement in deals. Review collected by and hosted on G2.com.

What do you dislike?

I really don't have much that I dislike. I wish the app/chrome extension was configurable to hide fields. We really only track on Opportunity Gap and Activities, so it would be great to be able to hide the things we don't use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool and very, very useful for growing technology companies Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest problems I think we've solved is being able to track our impact on deals/complexity of prospects and help drive road map items with product. It is really powerful to be able to show your product team that x number of customers are asking for a specific feature that doesn't exist in the platform. Helping to make data driven decisions across the organization has been very useful. Review collected by and hosted on G2.com.

Show More
Show Less
VP of Business Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Its a productivity enhancer and provides the data we need to run our business Review collected by and hosted on G2.com.

What do you dislike?

Needs more integrations (with Jira) for example, so we can manage tasks without being constrained by SalesForce functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

visibility, first. Team culture (accountability). And, we're getting to optimization around velocity (speeding up our sales cycle) Review collected by and hosted on G2.com.

Show More
Show Less