1. [Home](https://www.g2.com/) 2. ... 3. [Guest Messaging Software](https://www.g2.com/categories/guest-messaging) 4. [HelloShift Discussions](https://www.g2.com/products/helloshift/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bff42cbd7ebd259927b8694b96380161/helloshift.png "Product Avatar Image") ](/products/helloshift/reviews) [ HelloShift ](/products/helloshift/reviews) (2)4.8/5 HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration. AI Guest Messaging automates SMS, WhatsApp, and webchat conversations while capturing guest preferences. A trainable hotel chatbot deploys on the property website and direct booking flows to convert visitors before they fall off to OTAs. The housekeeping module uses AI-powered room assignment optimization with real-time status tracking, mobile checklists, and performance analytics. Contactless check-in lets guests register digitally with ID verification, e-signatures, and mobile keys - no app download required. Staff collaboration replaces radios and paper logs with unified messaging and task management. HelloShift is cloud-based and works on any device. Hotels can start with a single module and expand over time - from staff-only tools to a full guest-facing and operational suite. The platform integrates with 40+ property management systems including Oracle Opera, Mews, Cloudbeds, StayNTouch, and RoomKey, so hotels do not need to change their existing PMS. Hotels evaluating HelloShift typically compare it against Alice/Actabl, Kipsu, Whistle, Quore, Flexkeeping, hotelkit, Akia, Canary Technologies, HiJiffy, and Duve. Where alternatives specialize in one feature surface, HelloShift bundles guest-facing AI and back-of-house operations on a single platform instead of stitching together 3-5 point solutions. Typical results include a 20-35% increase in direct bookings from AI-answered calls, 30% faster room turnover through optimized housekeeping workflows, and 43% reduction in staff turnover with streamlined communication. HelloShift is used by properties ranging from 12-room boutique inns to 1,600-room full-service resorts. HelloShift requires no hardware installation and no app download for hotel guests. New properties can go live within days. The platform supports multiple languages for both staff and guest-facing interfaces, making it suitable for international hotel groups and properties serving diverse traveler populations. Pricing is per-room, per-property with plans available for staff-only operations, guest-facing communications, or a combined suite. HelloShift holds 4.9/5 stars from 267 customer reviews on Hotel Tech Report and is Capterra 5-star certified. Show More * * * ### 100.0 Nps Score Already have HelloShift? ### All HelloShift Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is HelloShift used for? ](/discussions/what-is-helloshift-used-for) What is HelloShift used for? 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