Interakt Features

As reported in 15 Interakt reviews. Provides a repository of information that can be used by those seeking support.

As reported in 13 Interakt reviews. Makes articles in the knowledge base searchable on the web.

As reported in 13 Interakt reviews. Enables users to engage with other users to solve common issues.

As reported in 16 Interakt reviews. Optimizes the customer self-service experience on mobile devices

As reported in 17 Interakt reviews. Gives the user targeted, personalized results based on their activity or preferences

As reported in 15 Interakt reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 16 Interakt reviews. Automates some or all operation related tasks

Based on 14 Interakt reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 16 Interakt reviews.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 11 Interakt reviews.

Based on 12 Interakt reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 10 Interakt reviews.

Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding. 12 reviewers of Interakt have provided feedback on this feature.

Based on 11 Interakt reviews. Archives conversations in a separate location for later reference.

Based on 11 Interakt reviews. Enables employees to denote potential customers.

As reported in 10 Interakt reviews. Establishes a knowledge base for employee reference during conversations.

As reported in 11 Interakt reviews. Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers. This feature was mentioned in 12 Interakt reviews.

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution.

Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution.

Software incorporates multiple digital communications channels. 17 reviewers of Interakt have provided feedback on this feature.

Allows incorporation of inbound contacts from non-marketing channels. 15 reviewers of Interakt have provided feedback on this feature.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. 14 reviewers of Interakt have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Based on 14 Interakt reviews. Allows planning and deployment of an overall communications strategy.

Based on 15 Interakt reviews. Includes or integrates with content creation apps.

Based on 17 Interakt reviews. Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history. 16 reviewers of Interakt have provided feedback on this feature.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 16 Interakt reviews.

Ability to send reminders via SMS messaging to a mobile device

Ability to send proactive notifications via email

Ability to send reminders via voice messaging

Ability to support a two way messaging/conversation between customer and customer support agent

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages This feature was mentioned in 11 Interakt reviews.

As reported in 10 Interakt reviews. Provides the ability to automate notifications based on user behavior

Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software) This feature was mentioned in 11 Interakt reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives