--- title: HappyOrNot Reviews meta\_title: 'HappyOrNot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how HappyOrNot works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 3 scale: '5' date\_modified: '2026-06-04' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HappyOrNot Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by HappyOrNot but has limited features. Are you part of the HappyOrNot team? [Upgrade your plan](https://my.g2.com/happyornot/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting Smileys, analytics, and reporting helps companies make informed decisions based on real-time, continuous data. Know how you're doing, what works (and what doesn't), and when and where to improve. Additional Success services included, such as onboarding, customer support, Help Center, and more. * * * Seller [HappyOrNot Ltd](https://www.g2.com/sellers/happyornot-ltd) Discussions [HappyOrNot Community](https://www.g2.com/products/happyornot/discuss) Overview by Julia Alekseeva Show More ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/happyornot/competitors/alternatives) ![Steve F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve F.") SF Steve F. owner Small-Business (50 or fewer emp.) 3/22/2022 "Happy or Not? Not! Over sold/under delivered; ethical concerns, super high volume needed" 1.5/5 What do you like best about HappyOrNot? We were one of the first locations to use the Mini terminals; seems like a good idea in concept, they looked great, and the reporting was decent but could be improved. Review collected by and hosted on G2.com. What do you dislike about HappyOrNot? We were sold functionality that we never had access to; I voiced this issue and they never addressed it. So make sure you know which "plan" you are looking at, so you aren't sold a bill of goods. I do not recommend the mini terminals for locations where you aren't getting at least 100 responses per day; without volume, the data is not statistically valid. The feedback with less is meaningless because the customer can't make any comments. They say the QR code for phone responses is useful; in the year we had HappyorNot; I don't think we had a single customer use the QR response method. Since the Mini's were new, about 4 months into our agreement we had a call with a Product Manager; I voiced my discontent, a bunch of promises were made but never acted on, despite multiple attempts to get them to perform. The kicker is the Conference Call invite sent by the Product Manager to give them feedback on their new Mini's was a "one-touch" Finnish phone number; the 30-minute call cost me over $100. I asked for reimbursement several times and never got any response. So in summary, I do not recommend the Mini terminals for restaurants, there are some ethical concerns with this company, and the product is very expensive for what you get. Review collected by and hosted on G2.com. Recommendations to others considering HappyOrNot: Be careful and make sure you look at all the competitors. Might be good in super high volume response businesses. Review collected by and hosted on G2.com. What problems is HappyOrNot solving and how is that benefiting you? We were trying to get immediate feedback from customers and quantify the quality of our service levels. HappyorNot Mini terminals didn't help us accomplish either of these objectives. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of HappyOrNot for G2 to provide buying insight. 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[ Ask about HappyOrNot ](https://www.g2.com/products/happyornot/discussions/new) GU Guest User What is HappyOrNot used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-happyornot-used-for) [ View all Discussions ](https://www.g2.com/products/happyornot/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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