--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Ffocus_review%3D9979631%26page%3D4%26product_id%3Dgroovehq) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More TM Terence M. IT support Small-Business (50 or fewer emp.) 6/5/2024 "Awesome Ticketing System" 5/5 What do you like best about GrooveHQ? User friendly, easy tickets tracking and metrics for agents performance monitoring Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? So far i dont have any issues with Groove Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? All customer tickts are centralized in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jamie N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie N.") JN Jamie N. Small-Business (50 or fewer emp.) 2/5/2024 "Better than the Rest" 5/5 What do you like best about GrooveHQ? \* Simple to setup \* Cost efficient \* Amazing Team and Support \* Easy to Integrate \* Many features that are simple to add on and easy to understand Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Absolutely nothing. Used for almost a decade I believe. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Allows multiple inboxes for different organisations / websites with different permission levels all under one roof Very simple, very easy to onboard new team members, very easy to understand / intuitive. Lightweight. Cannot reccomend highly enough. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Branson H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Branson H.") BH Branson H. Podcast Producer Mid-Market (51-1000 emp.) 9/1/2023 "Solid tool for team email collaboration and insanely fast responses to clients" 5/5 What do you like best about GrooveHQ? My favorite thing about GrooveHQ is the way my whole team is able to collaborate and tackle emails and responses crazy quick because of the way the ticketing system works. Even if someone doesn't have the answer for a client's question they can acknowledge the question with a quick note to the client and then assign the ticket to a team member who can help. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The only thing I've ever experienced that has been a slight issue is that sometimes our emails have ended up in our client's spam folder. It's easily cleared up so it hasn't been that big of a deal. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? One of the values we strive to uphold is a super quick response time to any inquiries. GrooveHQ helps us accomplish this goal and our performance and customer satisfaction has improved over the years. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/4/2024 "Groove is a useful tool for capturing organising and assigning work tasks." 4/5 What do you like best about GrooveHQ? The ability to auto assign tickets to a specfic agent or department Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? When a note is added to a ticket i cannot view the actual content of the note from my email. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Capturing and Tracking work tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nick D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick D.") ND Nick D. Small-Business (50 or fewer emp.) 7/1/2023 "Mission critical to our support organization; huge efficiency gains over email" 5/5 What do you like best about GrooveHQ? Groove was the first software platform we adopted at Keystone and has been critical in driving productivity for our support team and satisfaction for our customers. The product was simple, and we became fully adopted within a few hours of purchasing the product. Our response times have decreased significantly, and we no longer have overlapping resources on support tickets. We have grown our number of customers without adding to our support organization, while customer satisfaction has continued to increase. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? While the platform is rock solid, we want tighter integration with our CRM system (we now use HubSpot). We can automatically create new contacts in our CRM directly from Groove as support emails come in. Still, it would benefit our team to see which customers are contacting support directly in our CRM system. Tighter integratoin will allow the account management to know when their accounts are getting help and let them follow up to ensure problems have been solved. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove has allowed us to shorten our response times and prevent support staff from overlapping on requests by allowing the assignment of support tickets. The platform has resulted in higher customer satisfaction and more robust retention rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC James C. Small-Business (50 or fewer emp.) 6/29/2023 "Really simple to use and very user friendly" 4.5/5 What do you like best about GrooveHQ? Easy to distribute tasks to relevant team members depending on the subject. The monitoring and reporting aspect is simple to use too. The layout is also very familiar, with the setup not being too dissimilar to a traditional email setup. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The reports can't be downloaded. We like to report on specific 'issues' categorised by subject (Tags). But this is all integrated into Groove, so generating a report and creating spreadsheets and graphs is a little more complicated, as you must manually input the data. Sometimes, I find creating Rules a little over-complicated, as you have to be quite specific, so these don't always work effectively (Perhaps more me than Groove). Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? GrooveHQ Allows us to tag all contacts, allowing us to identify both the good and bad aspects of our business model. With this we can then begin to address any shortfalls that we may have, and look to rectify these. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic OY Ollie Y. Small-Business (50 or fewer emp.) 6/29/2023 "Groove has levelled up our Customer service!!" 5/5 What do you like best about GrooveHQ? Since using Groove in our Customer service team, it has massively increased our productivity, and it is excellent to designate conversations to the correct sector with just two clicks! I have also to add that the monitoring aspects of the system are hugely valuable to our management to discover the different areas where we can make targeted improvements month to month. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There isn't much you can say negatively about it, but the only thing I can think of is the minor updates that adjust the position of buttons, so it takes a few moments to realise and learn what process to take next. Although saying that, it is great to see that they are actively looking to make improvements! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove is great at showing analytics, so we can adjust our methods accordingly, which massively increases productivity within our team and also be able to use one platform to share conversations, share notes, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LC Lillian C. Mid-Market (51-1000 emp.) 6/28/2023 "Easy to use interface, built a Knowledge Base in days!" 4.5/5 What do you like best about GrooveHQ? I found the Groove portal to be extremely user-friendly! Our team had been looking for support in building a Knowledge Base for months, and had explored multiple partners and systems, including Google Docs, Salesforce, and other partners. Groove had the easiest to understand user (both for the creator and partner) interface, capabilities such as search, categorization, tags, and more! I also found the Customer Support team at Groove to be fantastic, with human and fast response times to all of my questions! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Very minor - as a user who only needed the Knowledge Base capabilities, I found the billing options to be a bit confusing, particularly when it came to discounts that were applied on monthly v. annual subscriptions. With that said, a member of your customer support team was able to help out quickly, so that confusion was short-lived! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We are an ecommerce marketplace and work with a large number of sellers on how to onboard and sell successfully on the platform. Due to the scale of the business (and relatively small size of the business) it was imperative that we build out a tool that could help faciltiate a one-to-many support model. GrooveHQ allowed for us to build an easy-to-understand, well-organized Seller Knowledge Base that we now refer all of our clients to when they sign onto sell with us! It's the first stop in their onboarding, and often the resource we reference when they ask follow-up questions! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DH Drew H. Small-Business (50 or fewer emp.) 6/28/2023 "Unlimited and excellent KBs / Help Centers" 5/5 What do you like best about GrooveHQ? Working with the Knowledgebases is very easy, and flexible. Groove's instructions and interfaces are intiutive. Easy to produce multiple KB's with thorough multimedia content very quickly. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? In the report for all KB's, wish it were possible to see details of things like the "most searched terms" and "failed searches". As it is currently, we only get to see the values of these metrics, but we can't drill in to see which KB these metrics apply to, or, for instance, the date, client IP address, etc that the user interacted in this way with the KB. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? When we get a question more than once from our user community, we write a KB article about it. We directly link to our various GrooveHQ KB's in our multi-branded customer portals, and we often will provide a direct link to a KB article if a user is looking for a "simple" answer that is already addressed in the KB. Point being, we try to get our clients into these KB's as much as possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeremy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy D.") JD Jeremy D. Recruitment Consultant Small-Business (50 or fewer emp.) 7/10/2023 "Critical support tool for any business!" 5/5 What do you like best about GrooveHQ? GrooveHQ is a great tool for our business. It helps us to collaborate well and make sure that no email gets missed! We are able to track several metrics to make sure that we're answering emails quickly and providing satisfaction to our customers! I love this tool! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I can't think of anything that I dislike about GrooveHQ. Their team is responsive whenever we need help. We've never had a problem with Groove going down and causing us to lose emails or time replying to our customers. They are great! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Tracking metrics and collaboration. We moved from a Gmail inbox to Groove and it was a life changer. The ability to have multiple people in the inbox collaborating is great. We have many things that we track in Groove that is crucial to our business and it helps us to plan our staffing well! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,019) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)