--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Fpage%3D8) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More ![Scott A. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott A. T.") ST Scott A. T. Owner Small-Business (50 or fewer emp.) 6/28/2023 "ALL customer inquiries delivered to one place!" 5/5 What do you like best about GrooveHQ? I like how the all electronic communications come to one place that my staff and address so that nothing falls through the cracks...while also giving us the ability to backtrack if we have an issue and want to make sure where things went wrong doesn't happen again. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The interface can take a bit to get used to. With that said, there's regular updates being made from customers suggestions and the interface has continued to improve over the years we've been a customer. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We no longer have an email for every staff person for a seasonal business with frequent overturn of staff from year to year. And the mobile app has provided access to customer emails from anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Corey P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corey P.") CP Corey P. Small-Business (50 or fewer emp.) 6/28/2023 "User-friendly and well designed shared-inbox/ticketing system" 4.5/5 What do you like best about GrooveHQ? I looked at dozens of alternative options, including shared inboxes and email ticketing systems, and GrooveHQ was the most feature-rich for the price. I liked that the layout was similar to a traditional inbox, but it has the functionality of a ticketing system. I also love the tags and automation rules and frequently use them. Internal notes on emails are also great for keeping communication consistent internally. They even have Live Chat widget, Knowledge Base and other integrations that I haven't had the chance to set up yet. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Not much to dislike here, but if I were to nitpick, I would like to see the following things added: - Expanded business hours (be able to set business hours by agent as this will affect the reports per team member) - Automation rules that can use business hours (i.e. so I can set an automated reply once our store is closed) There are some minor responsiveness issues after closing an email (sometimes having to refresh to see that it is closed), and I think managing contacts can be done better (there is no central way to manage contacts that I've found yet). BUT these are minor, and the support and responsiveness to feedback have been great, so I'm confident it will be addressed over time. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We looked for shared inbox/ticketing system so that we can handle customer inquiries efficiently and without missing any. The extra features area a bonus for our use case. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sophie Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie Z.") SZ Sophie Z. Small-Business (50 or fewer emp.) 4/12/2023 "Great Tool for Collaboration and Improves Efficiency" 4.5/5 What do you like best about GrooveHQ? Our team members can track, share knowledge, and collaborate on customer issues right in the notes of Groove. You can tag teammates if help is needed or if you want to show them how to answer a question. Our team is small, so the chat feature Groove allows us to connect with customers in real-time but also after when our team has resources. It also integrates with Slack which is very helpful for alerting us when help is needed. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? When a customer emails back, it can be hard to navigate the open conversation when another team member is the main lead. Wish the lead didn't switch any time someone else emailed or that there could be two joint leads. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We are B2B and B2C sales, so Groove helps us communicate with our customers and with our affiliates. The shared inbox allows us to all stay connected on issues with clients and be efficient with getting back to customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie B.") AB Angie B. Small-Business (50 or fewer emp.) 5/9/2023 "Nice so far" 4.5/5 What do you like best about GrooveHQ? It's easy to use when replying to tickets. I like the fact that you can see if someone has opened the email and also leave notes for my co-workers to see. This is an upgrade from what we were doing before. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Sometimes it's difficult to read tickets because of the layout. I think having the option to be able to add more than one email in the "To" field would be great and also if it didn't have a specific amount of emails to add when CC someone on an email. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It's allowing us to get to our clients' support tickets faster and more organized fashion. We've been struggling to get this in order and we think we've found a way tor evenly distribute tickets amongst staff and also get tickets out after been worked on. Review collected by and hosted on G2.com. Show More 5/9/2024 Current UserValidated ReviewerSource: Organic ![Paul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul M.") PM Paul M. Small-Business (50 or fewer emp.) 5/13/2023 "Intuitive, easy to use, designed for the 2020s" 5/5 What do you like best about GrooveHQ? - Easy to set up with straightforward migration - Intuitive interface - Mobile app makes it simple to check in on the move - New improvements still coming through at a decent rate - Very competitive pricing makes it viable to add more staff as agents - great for a start-up Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? - I suppose if you're a large corporate with a need for very complex configuration or with a complex customer service hierarchy then GrooveHQ might lack something you need? Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We were using ZenDesk, which was both expensive and brittle - setting up autoresponders, template answers and a knowledgebase were all effortful, and in some cases incurred a charge. We wanted to maintain costs but add more agents, and we wanted a modern service with a good mobile app that's simpler to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sébastien C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sébastien C.") SC Sébastien C. Administrateur Small-Business (50 or fewer emp.) 8/31/2023 "Best Help Desk platform" 5/5 What do you like best about GrooveHQ? After trying many platforms for our customer service, we can say that Groove is the ideal solution that brings together all the necessary tools. The support is very reliable and quick in their responses. The only regret we have is not having known about Groove earlier. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The downside is with the application, which does not offer social networks or chat, so it's only emails. As for the rest, we don't really have any negative criticisms. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? This all-in-one solution allows for the integration of all communication channels, including email, social media, and live chat. We appreciate the ease of use and the fair price. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Noel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noel R.") NR Noel R. Product Manager Small-Business (50 or fewer emp.) 4/3/2023 "I really couldn't ask for better." 5/5 What do you like best about GrooveHQ? I decided to use Groove as our primary method of support because of how many different ways it allowed our users to communicate with us. Groove not only delivered on that but has continued developing new features to make the support process quicker, more intuitive, and more efficient. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Twitter is no longer supported. But honestly, I get that. There have a been a few bumps with the UI changes along the way, but every concern I've voiced has been promptly addressed. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove gives us a single place to house all customer feedback, so we're not bouncing from service to service looking for who reported a particular bug. It's allowed us to establish our knowledge base so customers can help themselves, and if they're still having trouble, they can contact us right from the page they were looking at. It's convenient for them and gives us much-appreciated context to their question. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KS Kaushik S. Small-Business (50 or fewer emp.) 6/28/2023 "Amazing first impressions and even better experience when I got to know the system more" 5/5 What do you like best about GrooveHQ? The best part for me is having the Knowledge Base where I can add all help related information about the systems and processes we are building and how easy it is to share it with others Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I don't dislike anything at the moment. Whenever I am stuck with something then the Groove team is quick to help me out. One feature I want added is the ability to export the knowledge base. I am sure its there but I haven't seen it yet. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Ability to share help files to my users in order for them to self learn and educate themselves about my companies products and services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MC Maxime C. Small-Business (50 or fewer emp.) 7/3/2023 "A service you can count on..." 4.5/5 What do you like best about GrooveHQ? Beyond the smooth user experience and ease of use, the Groove team has proven to offer the same level of support we aim to give. They know the industry and Groove is now a trusted partner for us. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Not a lot to dislike about it. Some patience is needed when you want/need a specific feature (which always happen eventually, guess we're not the only ones to request stuff!) and I can seriously count on one hand how many times Groove was down in the last 5 years. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Managing our support as a team in an efficient and easy way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SE Simon E. Founder / CEO Small-Business (50 or fewer emp.) 6/28/2023 "Great platform for supporting our distributed small business email and chat" 5/5 What do you like best about GrooveHQ? Groove HQ has made our shared communications with clients easy to spread across multiple users. This has created a consistent response across team members and allows us to quickly and easily route communications to the right person. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? We've had some issues knowing when a user pings us on the chat widget. Yes, there's usually an audible chime, but if you miss it, you'll never know if someone is trying to reach you through your website unless you keep an eye on your Groove HQ dashboard. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We have an international team of distributed workers that needs to be able to pick up on client communications whenever they come in. Groove HQ solves this by creating a single source of truth for our team members, allowing us to move conversations to the appropriate person quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)