--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Ffocus_review%3D9979631%26page%3D4%26product_id%3Dgroovehq) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More HH Holly H. Office Manager Small-Business (50 or fewer emp.) 11/17/2022 "Groove is great, so simple and user friendly, easy to navigate, we love it!" 5/5 What do you like best about GrooveHQ? The best thing about Groove is being able to have all of our inboxes in one place, our team members are able to pick up on emails when others may be out of the office without needing individual logins, meaning we can respond to all of our customers quickly and effectively! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? It's hard to think of anything that we dislike about Groove, the only thing to note is that when you receive spam mail, you can mark it as spam but this does not then block or filter the email address the spam comes from. It would be good if we could mark it as spam and then any subsequent emails from the same address could filter into a spam folder. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove allows us to monitor customer emails in one inbox, and operations/administration emails in another. Meaning that customers queries are never missed which is great, and our administration and operations communications are easier to monitor and we can select the team members who have access to these, so anything confidential, stays that way! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![FTM C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FTM C.") FC FTM C. Inside Sales Manager Small-Business (50 or fewer emp.) 11/16/2022 "An Amazing Tool to Consolidate Information" 5/5 What do you like best about GrooveHQ? At Fresh Tech Maid, it can sometimes feel like we're being flooded with messages and information from a variety of sources. We love GrooveHQ because it consolidates these communications into one place and allows us to easily disperse them accordingly. I struggle with being organized and without this product, I know that I'd miss vital information being sent to me and the rest of the team. I would also waste time going from one site to the next, checking for new messages. It's truly a lifesaver! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I think it would be helpful if unseen messages were bolded, like in Gmail, so I could quickly know which entries are new and have not been looked at yet. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It solves the problem of having to visit all of the many sources of messages and info that we use, one by one, to check for new items. With one click, I can see what's come in and one more click allows me to send the forward the message to a teammate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CC Cristiana C. Country Manager and Team Leader Small-Business (50 or fewer emp.) 11/16/2022 "Always great and providing fast support in case of any issues." 5/5 What do you like best about GrooveHQ? Our company uses Groove services for many years and for all 17 e-shops. Everything works perfectly, and smoothly, we separate inboxes for every country and are very nicely organized. The canned replies are just amazing and save us a lot of time, especially during difficult times when we have to deal with a huge volume of requests. The possibility to change inboxes, and assign emails to different representatives it is also very useful. Ah, also the preview function is amazing especially when you need to prioritize. And the possibility to connect Groove with other internal tools we are using. When it happens to have issues regarding functionality (rarely), the support comes immediately which is highly appreciated. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I have not encountered any problems so far so I can only think of the positive aspects. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? The features that GrooveHQ provide helps us offer very fast, efficient, and professional support to our customers. Very user friendly and a great friend :) The business performance increased! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alex B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex B.") AB Alex B. Head of Customer Success Mid-Market (51-1000 emp.) 11/9/2022 "Great shared inbox solution" 5/5 What do you like best about GrooveHQ? We’ve been using GrooveHQ for 7 years. Our team handles 4-5k emails monthly. Using different inboxes for every region and agent assignments, we can handle all the emails without a mess. The canned replies feature saves a lot of time for agents to reply. We also appreciate that GrooveHQ is loyal to its old customers. They supported our company, as we are based in Ukraine, with a discount for the first months of the war. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? We like Groove as a shared inbox tool and there is nothing that pushes us to look for other solutions. There is one case in our processes — we need to see a number of closed emails with at least one reply. GrooveHQ doesn't show it in the interface, so we did it via API. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? The GrooveHQ helps us to deliver a great customer experience for our customers across different regions and languages. We’ve managed to decrease response time within the first year of using Groove as a shared inbox tool. Review collected by and hosted on G2.com. Show More 11/10/2022 Current UserValidated ReviewerSource: Organic ![Zarko K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zarko K.") ZK Zarko K. General Manager Small-Business (50 or fewer emp.) 11/6/2022 "5+ Years Using Groove" 5/5 What do you like best about GrooveHQ? Ability to access all inboxes from one place, as well as assign emails between inboxes. Ability to tag, snooze, merge, and automatically sort emails based on custom criteria. Linking 3rd party platforms, like Stripe or Trello, to groove, is seamless! I used Groove as part of a previous job for years and, when moving to a new company, was the first thing I implemented! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Built-in knowledge base is expensive and the "trial" consists of a piece of code to see how it would look on your website. I wish there was a way to test all the features of the KB for a certain period of time. Mobile app is not as good as desktop version. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We use Groove to manage numerous inboxes from one place, as well as tracking, sorting, and tagging communications with our customers. The ability to synchronize with Stripe has been excellent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LR Leiden Mary R. Accounting Manager Small-Business (50 or fewer emp.) 11/3/2022 "Great Solution for Our Freelancing Business" 5/5 What do you like best about GrooveHQ? Before using GrooveHQ, handling emails was very challenging. We receive hundreds of emails daily, which was too hard to manage. Now, we can tag colleagues and assign tickets to them. The way email threads are structured was also beneficial. It became easier to read through the history of the conversations. The Snooze function is also helpful so we don't forget to follow up. Plus setting up rules is easy - we can auto-assign emails to specific users and autoclose automated emails. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? None. I'm just so happy that Groove was introduced to us. We've been using it for more than two years and never had issues. Can't think of anything else that needs to be changed. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It helps us with follow-ups - the Snooze function is handy. Being able to tag colleagues and assign tickets are also great benefits of using GrooveHQ. Email thread structure is awesome. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Small-Business (50 or fewer emp.) 6/29/2023 "Great email management software, and more." 5/5 What do you like best about GrooveHQ? The best part for me is how organized and straightforward everything is, and that will make our expansion and training new staff much simpler. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There isn't something that I really dislike. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Well we used regular business inbox with gmail, and that was just horrible compared to this. This app makes our team much more productive, it is easier to track cases, assing to someone else etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DW Darren W. Co-Founder & Director Small-Business (50 or fewer emp.) 11/8/2022 "9+ years of using GrooveHQ and better then ever…" 5/5 What do you like best about GrooveHQ? I have used GrooveHQ for 9+ years, I signed up when it was free for 2 users, as my company grew, so did staff and so we started paying. GrooveHQ is fantastic, easy to use and vital for keeping track of incoming support tickets, supplier invoicing and general shared mailbox admin. Very happy and will continue to use for many many more years. Well done, keep up the good work Team. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? No way to auto disable auto responders so incoming emails ehoxh also have auto responders on get stock in a loop. Other software can auto detect this but GrooveHQ have not mastered this yet. We have got around this by creating multiple mailbox's for certain things, like Amazon, EBay, Stripe etc which we do not have auto responders on. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? None at the moment. Problems are few and far apart. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Small-Business (50 or fewer emp.) 5/11/2023 "Groove has all the features needed to provide great support" 4.5/5 What do you like best about GrooveHQ? Groove is so easy to use; everything you need to provide excellent support is at your fingertips, which helps you send quick replies. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? It can be hard to get tickets in order of received when merging multiple tickets from the same person, this has been improved lately but could still use some work. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Using the Groove knowledgebase, we have cut down on the number of support emails received by a lot. Fewer support emails to reply to allow us to get on with other important work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mikaela M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mikaela M.") MM Mikaela M. PR Associate Small-Business (50 or fewer emp.) 11/17/2022 "Simple and User Friendly" 5/5 What do you like best about GrooveHQ? Groove is straight to the point and very user-friendly. In the past year plus that I've been using Groove, I can count on one hand the number of times the site has experienced technical difficulties. A favorite feature of mine would have to be the notes that members of your team can make on email threads- this feature has allowed my coworkers and I to keep each other posted and keep tabs on important information right where it needs to be. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? My only complaints would have to be the VERY occasional technical difficulties. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove allows my team and I to track multiple inboxes in one place seamlessly and communicate with each other on the site. Eliminating the need to have our communication across a million different platforms makes doing our jobs that much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)