--- title: GrooveHQ Reviews meta_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 195 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # GrooveHQ Reviews **Vendor:** GrooveHQ **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 195 ## About GrooveHQ The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. ## GrooveHQ Pros & Cons **What users like:** - Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. (2 reviews) - Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. (2 reviews) - Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. (1 reviews) - Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. (1 reviews) - Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. (1 reviews) - Users value the **efficiency** of GrooveHQ in managing support queries and facilitating collaboration among team members. (1 reviews) - Users appreciate the **efficient email management** of GrooveHQ, facilitating teamwork and reducing stress in handling support queries. (1 reviews) - Users appreciate the **user-friendly features** of GrooveHQ, finding it easy to track tickets and monitor agent performance. (1 reviews) - Flexibility (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. (1 reviews) - Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. (1 reviews) - Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. (1 reviews) - Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. (1 reviews) - Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. (1 reviews) - Users find the **missing features** in GrooveHQ limiting, especially the inability to select parts of conversations to share. (1 reviews) - Software Bugs (1 reviews) - Users face challenges with **ticketing issues** like limited visibility of notes in emails and complex merging processes. (1 reviews) - Update Issues (1 reviews) ## GrooveHQ Reviews ### 1. Don't be fooled by the "Free Forever" promise. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about GrooveHQ?** Unfortunately, while GroovHQ has a lot going for it, that is all eclipsed by the fact that they clearly stated that the plan we chose was called "Free Forever" and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without warning in the future. **What do you dislike about GrooveHQ?** They clearly stated that the plan we chose was called "Free Forever" and now they say we have to pay. Even if we were happy with the amount that they're asking we can't pay it as they lied to us and I would fully expect them to hike their prices without warning in the future. **Recommendations to others considering GrooveHQ:** Find another solution. They stated that the plan we chose was called "Free Forever" and now they say we have to pay. **What problems is GrooveHQ solving and how is that benefiting you?** They have caused problems rather than solved them as we now have to migrate away from them having spent a lot of time setting up the system. They lied to us about their fees. ## GrooveHQ Discussions - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) - [View GrooveHQ pricing details and edition comparison](https://www.g2.com/products/groovehq/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A59%3A52+-0500&secure%5Bsession_id%5D=fb4b66c3-2b46-4bd3-a867-5b2559f76099&secure%5Btoken%5D=6cd52279c2eb864ee0ccf69e77b88f6145c63be00af6a7a4b914bbad0e2f3621&format=llm_user) ## GrooveHQ Integrations - [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews) ## GrooveHQ Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Analytics** - Trends - Performance Tracking - Email Tracking **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top GrooveHQ Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - 4.4/5.0 (419 reviews)