--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Ffocus_review%3D9979631%26page%3D4%26product_id%3Dgroovehq) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More SC Sarah C. Small-Business (50 or fewer emp.) 1/31/2024 "It's a place to answer customer emails" 2/5 What do you like best about GrooveHQ? Groove has made some improvements to their interface over the years that make the workflow less frustrating. I like that you can more easily leave notes and the My New and Open folder gives visibility to what you need to manage. Ticket assignment is also easy to use and change the delegation. Their customer support has greatly improved over the years, and I do think they are working to make positive changes. Hopefully, many of my pain points will be resolved in time. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Groove leaves a lot to be desired. Within the actual email app, this is what comes to mind: - the inability to filter tickets by date - lack of filter options - not being able to reverse a merged ticket - emails that are forwarded are still in the original thread, it becomes messy very quickly - when you close a ticket, it's moved to the date it was received. If you close something in error it can take forever to figure out what it was, it also doesn't show up at the top of recent updates. - Internal notes and CSAT replies can easily be missed Reporting: - The views they provide give a very basic look at what is happening in support - Nothing is customizable - Nothing can be extracted - Comments on CSAT don't show up in the reports, you have to go to each individual ticket and find it. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? They are a place where all of our emails are funneled and we are able to then reply in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EM Emily M. Homeowner Support Small-Business (50 or fewer emp.) 9/10/2024 "Easy to use!" 5/5 What do you like best about GrooveHQ? It is very convenient and easy to use! It makes handling work emails less stressful! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There honestly isn't anything that I dislike about Groove! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Being able to have multiple inboxes is an awesome tool to help separate emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 9/12/2024 "My experience with groove has been great." 5/5 What do you like best about GrooveHQ? I love the snooze feature and being able to see if my emails have been viewed. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I do not like that you can not add multiple people to one email unless you Cc them. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It benefits me because I am able to communicate with verification. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BS Bryson S. Systems Administrator Mid-Market (51-1000 emp.) 8/5/2024 "GrooveHQ is fantastic!" 4.5/5 What do you like best about GrooveHQ? The UI and ease of use with Groove is at an all time high. Additionally, any time I needed support, they were always more than happy to help and their repsonses were prompt. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Honestly, there are no real downsides to Groove for our use case. It fit our needs perfectly. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Helpdesk ticketing, is a great product for what is asked of it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LK Lauren K. Mid-Market (51-1000 emp.) 2/13/2024 "Love Groove!" 5/5 What do you like best about GrooveHQ? Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall we would recommend this platform to other businesses. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Groove lacks the capacity to export the data analytics provided in the report’s dashboard. This would be SUPER beneficial going forward! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Visibility for team members to support each other while assisting customers, and providing back up when someone is out of the office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ema C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ema C.") EC Ema C. Small-Business (50 or fewer emp.) 9/27/2023 "Was already good, but now even better!" 5/5 What do you like best about GrooveHQ? Since the recent updates and implementations have been added I find it very useful to have AI tools, especially for reading long reviews where more than one person is involded. Very useful also the opton to edit and reacts to notes. I am overall very happy about Groove, the support is always quick in replying to inquiry and always very friendly. I have attended also meetings with explaination of new updates. You guy rock on! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I can't think of anything I do not like atm about it Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? I use Groove everyday more than 4 hours a day. It is very handy to keep in one app all our communities emails enquiries Review collected by and hosted on G2.com. Show More 1/24/2024 Current UserValidated ReviewerSource: Organic CZ Cedrick Z. Help Desk Small-Business (50 or fewer emp.) 6/3/2024 "Best Ticketing System Ever!!!" 5/5 What do you like best about GrooveHQ? It is easy to use with a user friendly interface and easy to navigate around it. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? n/a i am happy with the product just as it is. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? All the customer tickets are centralized in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kevan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevan V.") KV Kevan V. Small-Business (50 or fewer emp.) 10/10/2023 "A Game-Changer for Exceptional Service" 5/5 What do you like best about GrooveHQ? I have had the pleasure of working with the Groove software for the past few months, and I must say it has been a game-changer for our business. If you're looking for a solution to streamline your customer support operations and elevate your customer service, Groove is the way. First and foremost, the user-friendly interface of Groove makes it incredibly easy to navigate and use. Within a short amount of time, our support team was up and running, making it a seamless transition for our agents. Really easy integration. Training new team members has become a breeze, thanks to the intuitive design. The focus on the key support channels and keeping it simple is the key. But beyond the features and functionality, what truly makes Groove special is its exceptional customer support team. From implementation to ongoing support, their team has been there every step of the way. They are responsive, knowledgeable, and genuinely care about helping our business succeed. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Nothing! They keep developing good features and we are excited for the future. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Streamlining our customer support channels into 1 platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maxime C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maxime C.") MC Maxime C. Co-founder & CEO Small-Business (50 or fewer emp.) 5/23/2024 "Support software by people who excell at giving support ;-)" 4.5/5 What do you like best about GrooveHQ? If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Their roadmap is quite full so some stuff on our wishlist can take time to get implemented but eventually it does ;-) Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? organising a thorough support team Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/24/2024 "Great service from support team" 3.5/5 What do you like best about GrooveHQ? Groove has a comprehensive knowledge base and I recently had valuable support from the team there when dealing with a technical issue regarding routing from GMail. The help provided was expert and timely. During investigation work (on my end and theirs) they kept me informed and, once the issue was resolved, followed up to check that all was well. Overall I was very pleased with the quality of service. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I'd like Groove to suggest replies to tickets based on the contents of our knowledge base and/or give options for me to export the knowledge base. I'd like to be able to add tables and ToCs to knowledge base articles. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? The knowledge base reduces the number of tickets we get. More time for my team to add value to customer experience in other ways e.g. training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)