--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Ffocus_review%3D9979631%26page%3D4%26product_id%3Dgroovehq) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More ![Matthew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew L.") ML Matthew L. Mid-Market (51-1000 emp.) 7/6/2023 "Has time saving abilities that outlook and gmail don't" 5/5 What do you like best about GrooveHQ? Groove allows us to be efficent with our inbox, it has been a big help at removing cluter and preventing spam and junk from entering the inbox. The smart folders, rules, and templetes allow us to create custom automation which has been a game changer. We've had a great experinces with their support staff. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There's a little bit of an on-boarding hump that we had to get over. Some of the coding specifics are not intuitive as they could be with different languages or better descriptions. Their knowledge base is a work in progress, so it is better to contact them. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It helps us with efficiency, removes a lot of junk we waste time with and helps us communicate with our customers quickly and consistently. I see more it can help us with in the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/16/2023 "A very user friendly help desk perfect for start ups and small businesses (but not only)" 5/5 What do you like best about GrooveHQ? A very clean and lean user interface - it is simple to navigate, super convenient to jump between different functions, and the color coding is pleasant to look at. It has just enough functions to run non-tech customer support - for a shop, service, or even an app. Also, I liked how the team is accommodating and open to our feedback, Groove is always willing to improve and act on feature requests. Most of ours were actually honored at the time when we were already a customer! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Not much, but more granular reports (insights) would be of great help, e.g. would be lovely to see CSAT per tag - to see what makes our customers happy and unhappy the most. This would give us an opportunity to see which areas and topics need more attention and allow us to make better-informed decisions when tweaking the help center. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We can reply to all our users from one place, keep our conversations in line with our communication and PR strategy, and always have past complaints at our fingertips thanks to tagging and analyzing our customers' feedback in a transparent and clear way. This all brings our brand and product closer to our users, helps us better understand their wishes and aspirations, and cater to their needs better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 8/16/2023 "Groove HQ Review" 5/5 What do you like best about GrooveHQ? 1. the notes function - really helpful for the team! 2. accessibility to emails by the whole team - easy to look up and assist a client if the person handling their query is unavailable 3. the templates are very helpful 4. the out of office setting for emails is easy to use - so quick to set your box to unassigned :-) Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? 1. I wish Groove had an auto complete for sentences as in Gmail - would speed things up alot 2. Searching for emails can sometimes be problematic - you have to be very specific when searching 3. You cannot edit an email you are forwarding - sometimes you need to be able to remove parts of an email you are wanting to send to a client, but Groove does not allow it so you have to start a whole new email.. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It has really streamlined our reservations department, so we are all much more efficient as a team! Nice to be able to see how our clients feel about our service as well with the ratings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AF Abe F. Small-Business (50 or fewer emp.) 6/29/2023 "Easy to use tool for email customer support" 4.5/5 What do you like best about GrooveHQ? Groove makes it really easy to manage email customer support. It's easy to use and learn and has continuously gotten better in the time we've been using it. It's not overly complicated and it's easy to onboard new users. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Pricing is per user and isn't related to volume of use. So for a small/bootstrapping company with people working in customer support part time it ends up being expensive compared to how much the team is using it. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? I run a small startup and most of our customer support comes through email. As a busy founder I really struggled to keep up with customer support emails, and constantly felt stressed about it. Groove made it possible to delegate email support, and greatly reduced the average time it takes us to respond to customer email. Review collected by and hosted on G2.com. Show More 7/5/2023 Current UserValidated ReviewerSource: Organic ![Peer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peer E.") PE Peer E. IT Infrastructure Specialist Information Technology and Services Mid-Market (51-1000 emp.) 7/4/2023 "Very simple and userfriendly yet very advanced" 5/5 What do you like best about GrooveHQ? Support is very fast, when you need it. It's not very often yo do need it, as Groove is quite simple to use and setup. Lot's of great features and rapid development keeps new features coming. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Groove is a great service/app. Their mobile app could be better/more modern. Pricing is quite steep, but they do offer a very cheap subscription for startups who will get the first year almost for free. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Groove help us streamline our internal support for our entire organisation. We have one inbox for customer support, and another for internal IT Support. Groove works perfect for both purposes and do keep our contact inboxes nice and clean. It's a lot less streefull to start the day with a nice overview of ones tasks instead of a jammed inbox. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Micah W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Micah W.") MW Micah W. Small-Business (50 or fewer emp.) 1/30/2024 "Good product, excellent service" 4/5 What do you like best about GrooveHQ? The support is remarkable and very swift. The app itself is very good as well. It was an easy move over as most things in Groove were logically placed, and I've only seen that improve over time. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I don't use functions past answering tickets, so the rest of the functionality is kind of lost on me. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Organizing and deseminating tickets to our workforce Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JH Joshua H. Small-Business (50 or fewer emp.) 7/31/2023 "GrooveHQ beats the competition!" 5/5 What do you like best about GrooveHQ? Streamlined dashboard that makes it easy to set up and manage multiple inboxes from one dashboard. Customizational aspects of the dashboard is great as well. I really like the fact that the platform is so quick to get up and running, operates nicely, and simple to use. We've managed over 10+ sites using GrooveHQ. We used features such as: 1. Inbox 2. Chat 3. Knowledgebase I really like to simple, yet powerful dashboard design and features. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I don't "dislike" anything about GrooveHQ, but what kind of review would this be if I wasn't at least critical on something that happened from time to time: I'm not sure if it's a GrooveHQ thing, or a Google workspace thing — but our emails (from time to time) would become disconnected and I would have to re-connect them to the dashboard for emails to continue to sync. Hasn't happened in about a year, though! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? I like the fact that the dashboard is simple and easy to get started. Other platforms (are great in their own right), but they make things complicated and hard to understand. I was up and running quickly, and the pricepoint is great for the value I get. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RP Roy P. Small-Business (50 or fewer emp.) 9/21/2023 "Highly functional, simple customer service platform" 4.5/5 What do you like best about GrooveHQ? GrooveHQ has revolutionised our being able to receive and respond to emails whilst simultaneously recording internal notes for tracking and ongoing customer service. This has meant that there are signficant gains in retaining staff notes for future enquiries for customers. Some of the recent features including AI summaries, Attachments collated in sidebar and updates to instant replies are fantastic Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? We currently have limited integration of our other eCommerce systems into groove, however they have already offered a webhook solution for us to pull data in and solved our issue. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Streamlining customer service and allowing us to create segmentation and clear response frameworks. This has allowed our customer service agent to quickly see all external and internal correspondance about a particular issue in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PM Paul M. Small-Business (50 or fewer emp.) 12/19/2023 "Best Shared Inbox solution" 5/5 What do you like best about GrooveHQ? Easy to manage team and get a clear overview of customer communications. It took us just minutes to integrate it into our support workflow. Our team uses it every single day. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? We have not encountered any downsides with using GrooveHQ. They are responsive, and always adding new features. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? GrooveHQ helps our business stay organized. Before Groove, our customer support emails were frequently getting lost and not responded to promptly. GrooveHQ has completely solved this issue for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JF Jess F. Small-Business (50 or fewer emp.) 7/3/2023 "Great helpdesk software!" 5/5 What do you like best about GrooveHQ? It's cheaper than alternatives such as zendesk, and honestly just as good! We've used Groove for the last 2 years now and they continue to develop the software implimenting new features. Integrates with Shopify really well, and the canned responses make our life SO much easier Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The only downsides are the facebook integrations, we find it easier to use facebook business suite to manage any facebook comments. Saying that i believe the new facebook message feature works well! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Helps us manage email response times. The canned responses make responding much faster, it also lets you know if someone else is currently viewing that email so there is no crossed wires and prevents 2 people from responding at once! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)