--- title: GrooveHQ Reviews meta\_title: 'GrooveHQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 195 reviews by the users' company size, role or industry to find out how GrooveHQ works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 195 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Help Scout](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Scout") Help Scout 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews) [ View All Alternatives ](https://www.g2.com/products/groovehq/competitors/alternatives) # GrooveHQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by GrooveHQ but has limited features. Are you part of the GrooveHQ team? [Upgrade your plan](https://my.g2.com/groovehq/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. * * * Seller [GrooveHQ](https://www.g2.com/sellers/groovehq) Discussions [GrooveHQ Community](https://www.g2.com/products/groovehq/discuss) Languages Supported English Solution Type All-in-One Overview by Alex Turnbull (Founder & CEO, Groove) Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgroovehq%2Freviews%3Fpage%3D10) ## User Insights Average based on 195 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## GrooveHQ Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews) Show More LM Lorie M. Mid-Market (51-1000 emp.) 5/4/2023 "Great Workflow Tool" 4.5/5 What do you like best about GrooveHQ? One central email box. This makes workflow easier Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? It is not easy to forward pictures out of Groove. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It solves the reps from duplicating work. Before Groove the group emails would go to the individuals email and there was no visibility of what was being worked on. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Urszula H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Urszula H.") UH Urszula H. Mid-Market (51-1000 emp.) 4/3/2023 "For me Groove HQ is the best CRM. Quick and asy to manage." 5/5 What do you like best about GrooveHQ? Quick changes without IT support User-friendly management Integrations with many tools Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? In function "rules", Groove is better for English speakers because in polish we have a lot of declination, case variation and it is not always flexible. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Integration with socials, for my team, is a game changer. Notifications of it help us to have better customer expierience for your clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexandra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra B.") AB Alexandra B. Mid-Market (51-1000 emp.) 4/13/2023 "An incredible management platform" 4.5/5 What do you like best about GrooveHQ? It's super easy to work on it. Files and conversations are easy to organize Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Until now, I don't have anything bad to say about it. Oh, maybe that logs you out every week. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? The whole team has access to the messages and the information we need. - creating tags, opening and closing conversations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Candace C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Candace C.") CC Candace C. Blogger Production Coordinator Small-Business (50 or fewer emp.) 11/7/2022 "GrooveHQ has been an invaluable tool for business but I would even recommend it for personal use ." 5/5 What do you like best about GrooveHQ? What I like best is being able to see if the recipient has read my email as well as tagging a certain person to an email thread to easily keep track of who sent what email to whom. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Originally I was not too fond of the user interface but after using the software more often it started to feel more familiar. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Organizing my inbox is the biggest problem GroooveHQ is solving for me. I use GrooveHQ for business with other colleagues and we send out dozens and dozens of emails to our freelancers. This has been invaluable in us all being able to sign into an account but tag ourselves in the emails we send out so we can easily keep track of our progress. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexander L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander L.") AL Alexander L. Mid-Market (51-1000 emp.) 4/25/2023 "Great support team" 4/5 What do you like best about GrooveHQ? Our company have been using GrooveHQ a few years now and only have good things to say. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There is a few annoying bugs that need to be fixed. But I keep reporting them. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Easy support system that suits our needs perfectly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sergio P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergio P.") SP Sergio P. Small-Business (50 or fewer emp.) 4/25/2023 "Efficiency, convenience, and simplicity of processes" 4.5/5 What do you like best about GrooveHQ? Simplicity of the interface and analysis tools. Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? The filter to sort the messages, as I can only sort by old or new. I would like to see improvements in the filters. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? It solves quickly and efficiently all the ticket queries we receive on the project. In addition, the analysis tools help me daily to have an overview of the service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated CP carlie P. Account Manager Small-Business (50 or fewer emp.) 12/15/2022 "Great platform" 5/5 What do you like best about GrooveHQ? Groove is very easy to use and navigate. You can see who is viewing/responding to emails. Love that you can leave notes for colleagues. You can pick up emails sent to other users if they are away from their desks. The live chat option is also perfect. You can also add shortcuts that saves typing out the same thing over and over again Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Nothing, found it really easy to use and very happy Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? All emails are being addressed and everyone can clearly see what has been dealt with and what hasn't. More productive and not duplicating work Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jay F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay F.") JF Jay F. Small-Business (50 or fewer emp.) 6/23/2023 "Love it! Simple, effective, and great customer service!" 5/5 What do you like best about GrooveHQ? Their portal is great UX, their api is simple and works amazing, and thei customer service beats all! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? Had a small pricing mistake but was taken care of Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Allowing me to have asimple affordable helpdesk with api access Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Karine H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karine H.") KH Karine H. Product Specialist Small-Business (50 or fewer emp.) 11/7/2022 "Game changing!" 5/5 What do you like best about GrooveHQ? The snooze option, it's an excellent way to set a reminder without having to enter it in your calendar. Also, we did ask for a more customization "snooze" a couple of years ago, and they did listen and added this feature. :) Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? I can't think of anything at the moment! We always see improvement, and it's really nice to see how it evolves throughout the years. Before GrooveHQ we used Google, and I can't believe how our daily work has changed since then! Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? Working remotely can be hard to share knowledge, but with GrooveHQ, we have the ability to add notes without having the clients see internal conversations on the same ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") AL Verified User in Luxury Goods & Jewelry Small-Business (50 or fewer emp.) 11/4/2022 "Great help desk tool for our medium sized business!" 5/5 What do you like best about GrooveHQ? The Groove platform is very clean and easy to use. It allows our customer service team to tend to inbound inquiries quickly and efficiently. The chat feature on our website is provided by Groove and works nicely with no issues. The features to where we can reassign tickets and communicate with teammates within Groove is superb! The very few times I have had to reach out to Groove customer support, they have been quick to respond and very helpful! Review collected by and hosted on G2.com. What do you dislike about GrooveHQ? There are some limited setting features available to the Admin when it comes to making changes to other user's accounts or settings. There isn't any business hour settings in the chat feature that automatically turns the chat visibility feature on or off. Review collected by and hosted on G2.com. What problems is GrooveHQ solving and how is that benefiting you? We are no able to keep all of our customers information, issues, etc in one single place to manage. With us being a business with repeat customers, this is very helpful. Groove allows us to spread an even number of tickets throughout our organization and to the appropriate customer service reps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about GrooveHQ? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GrooveHQ ](https://www.g2.com/products/groovehq/discussions/new) GU Guest User What is GrooveHQ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-groovehq-used-for) [ View all Discussions ](https://www.g2.com/products/groovehq/discuss) ## Pricing Options Pricing provided by GrooveHQ. ### Starter $15.00 1 User Per Month ### Plus $25.00 1 User Per Month ### Pro $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/groovehq/pricing) GrooveHQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b246808fc199896d44a6f0dcabc9bbc/help-scout.png "Product Avatar Image") Help Scout 4.4/5(431) [ Compare Now ](https://www.g2.com/compare/groovehq-vs-help-scout) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-groovehq) ##### ##### GrooveHQ Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Productivity Tools Notes Internal Discussion Templates [ View More Features ](https://www.g2.com/products/groovehq/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses) [What are the most reliable and stable grant management solutions based on verified customer reviews from established enterprises?](https://www.g2.com/discussions/what-are-the-most-reliable-and-stable-grant-management-solutions-based-on-verified-customer-reviews-from-established-enterprises)[Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Pros and Cons Details](https://www.g2.com/products/groovehq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)