--- title: Grasshopper Reviews meta_title: 'Grasshopper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Grasshopper works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 162 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Grasshopper Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 162 ## About Grasshopper Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity. ## Grasshopper Pros & Cons **What users like:** - Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. (1 reviews) - Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. (1 reviews) - Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. (1 reviews) - Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. (1 reviews) - Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. (1 reviews) **What users dislike:** - Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. (3 reviews) - Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. (2 reviews) - Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. (2 reviews) - Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. (1 reviews) - Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. (1 reviews) - Users experience **long waiting times** that hinder service verification and lead to business losses. (1 reviews) - Users face **phone number issues** with Grasshopper, experiencing delays and frequent password resets that hinder usability. (1 reviews) - Technical Assistance (1 reviews) ## Grasshopper Reviews ### 1. hard to learn, easy to master **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Grasshopper?** once you understand the logic behind the programing, is very easy to create amazing forms and objects. **What do you dislike about Grasshopper?** hard to understand the logic at first, a lot of self learning. **Recommendations to others considering Grasshopper:** Well, I would recommend for designers, architects, for creating complex forms. It is very hard to understand the concept for me at first but i quickly able to get what i want to design, once i understand the structure of grasshopper. **What problems is Grasshopper solving and how is that benefiting you?** the program very useful, but not a lot can understand. ### 2. Grasshopper **Rating:** 5.0/5.0 stars **Reviewed by:** Paula C. | Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2016 **What do you like best about Grasshopper?** Grasshopper provided me the opportunity to create different designs that I always want to produce but I couldn't do it using BIM softwares **What do you dislike about Grasshopper?** I am still learning about this software and sometimes I take long time to understand how to develop my ideas using it. **Recommendations to others considering Grasshopper:** If you want to develop parametric design or unusual shapes you should use this software. **What problems is Grasshopper solving and how is that benefiting you?** I can create parametric surfaces for my projects. ### 3. Grasshopper truly is the Entrepreneurs Phone System! But not once you start growing. **Rating:** 2.5/5.0 stars **Reviewed by:** Mike L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2015 **What do you like best about Grasshopper?** We like how easy it was to get up and going and how easily you can manage your users, extensions and settings. **What do you dislike about Grasshopper?** I do not like how there many times is high latency that causes a delay in talking with users on the system. **Recommendations to others considering Grasshopper:** It works great if you are a small shop, but you might experience latency. If you want to have physical desk phones at each desk, this likely is not the system for you. **What problems is Grasshopper solving and how is that benefiting you?** It did allow us to have a PBX system in a very short period of time and was very cost effective. ### 4. Great virtual office line with extensions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2016 **What do you like best about Grasshopper?** Easy to setup. Pricing ramps up with usage. Makes your organization seem big. **What do you dislike about Grasshopper?** Would be nice to have voicemail transcription included. But costs are still reasonable. **What problems is Grasshopper solving and how is that benefiting you?** Getting an office phone line that gets to the right person. Everyone has a cell phone so desk extensions don't make much sense anymore. ### 5. Clunky but gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Grasshopper?** We're able to make the dashboard custom to what we find important. **What do you dislike about Grasshopper?** The website is not lovely but it doesn't NEED to be to be an effective product. **What problems is Grasshopper solving and how is that benefiting you?** Voicemail and statistics ### 6. Grasshopper **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo P. | Design Manager | Technical Designer, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about Grasshopper?** Graphics, the interface, the sliders, the compatibility with Rhino **What do you dislike about Grasshopper?** it is a complicated software without any doubt **Recommendations to others considering Grasshopper:** If you're good at Rhino you can do many things without Grasshopper but GH REALLY helps you with complicated stuff **What problems is Grasshopper solving and how is that benefiting you?** I can model anything I want, any shape ### 7. Bought Grasshopper for my small business I started **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2015 **What do you like best about Grasshopper?** That it will forward calls to our employees who are hundreds of miles apart as if we were in the same office building. I started a small business selling sunglass straps called, Backstays, and we only had a couple employees who all lived in different cities. We couldn't afford a office assistant to answer calls and then forward them to the right person. This provided an easy way to not only forward our calls to the employees hundreds of miles apart, and alert us the reason the customer was calling (inquiring about an order, wanting to be a campus rep, calling about a custom design, etc. - Grasshopper lets you program these however you want numerically). **What do you dislike about Grasshopper?** I disliked how misleading the price was. Signed up for the cheaper plan and the price ended up going up almost 50% from the advertised price once we had to add in fees. Still a great service but pricier than I initially wanted to pay and thought was fair. **Recommendations to others considering Grasshopper:** Great service, a little pricier than I would like and has some issues, but overall the best I found out there. **What problems is Grasshopper solving and how is that benefiting you?** This solves the problem of having our employees not all working under the same roof. It also lets us keep our personal cell phones with a business line forwarded to them. The major benefit we realized was not having to use a secretary or office assistant. ### 8. Grasshopper Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd B. | President & CEO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Grasshopper?** Price point, ease of setup, support, features, EVERYTHING! **What do you dislike about Grasshopper?** No complaints. You are asking for 40 characters to repeat. No Complaints. **Recommendations to others considering Grasshopper:** If you want an automated/virtual switchboard, I can't imagine a better solution. **What problems is Grasshopper solving and how is that benefiting you?** Virtual operations are easy with this product. ### 9. An awesome user experience with many options **Rating:** 5.0/5.0 stars **Reviewed by:** Peter W. | office/ inventory manager, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2015 **What do you like best about Grasshopper?** The smooth use of the mobile app to manage calls, & voicemails **What do you dislike about Grasshopper?** The mobile app seem to simply skin the web site & some places buttons don't always work **What problems is Grasshopper solving and how is that benefiting you?** Multiple phone lines with out the bed to be tied into a physical office **Official Response from Mary Matton:** > Hi Peter, Thanks so much for the review! We always love hearing from customers. Also appreciate the feedback about the app - we're always making improvements, so I'll make sure your point is brought to our developers to make sure we get everything working consistently. Thanks again! - Mary ### 10. A very useful product for a small team without a dedicated office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2015 **What do you like best about Grasshopper?** Grasshopper does call forwarding and does it well. You can set up a chain so that if the first person does not answer a call, it will be passed to the next person in line, and so on. **What do you dislike about Grasshopper?** Grasshopper for not work well when I tried to forward calls to my Google voice number, because of the validation, but it was not a big deal since I could just forward the calls to my regular number instead. **Recommendations to others considering Grasshopper:** This service is simple and easy to set up. It's inexpensive and I recommend it for small teams who need call forwarding or to send business phone numbers to their mobile phones. **What problems is Grasshopper solving and how is that benefiting you?** This tool was ideal for a small team without dedicated office space or phone lines. The call forwarding ensured that no calls works be missed. ### 11. Very easy to use and reliable! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2016 **What do you like best about Grasshopper?** Very simple to use interface for the end users. It only took about 20 minutes to set our company up. **What do you dislike about Grasshopper?** The Android app needs some work. It appears that the iOs app works just fine, however. **Recommendations to others considering Grasshopper:** Just try it. It was very simple and we even transferred out 800 number over. **What problems is Grasshopper solving and how is that benefiting you?** No dedicated home office and a mobile workforce located across the country. ### 12. Seems to be a little left behind in the race. **Rating:** 1.0/5.0 stars **Reviewed by:** Steve W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2015 **What do you like best about Grasshopper?** It works... mostly, and once setup is easy to just carry on using. It does what it says on the tin, but it's a small tin. **What do you dislike about Grasshopper?** Functionality is lacking compared to competitors and the interface has room for improvement. Help documentation is lacking and support is embarrassingly slow. **What problems is Grasshopper solving and how is that benefiting you?** Using Grasshopper as a Virtual PBX to route calls to staff in multiple locations. ## Grasshopper Discussions - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment - [View Grasshopper pricing details and edition comparison](https://www.g2.com/products/grasshopper/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+15%3A38%3A49+-0500&secure%5Bsession_id%5D=be9c359e-c370-45be-8f7f-ef803646f034&secure%5Btoken%5D=a4be83ca6dd7216d66f8816d8b2290bc7e46f105db6584a3172435a10e6325cb&format=llm_user) ## Grasshopper Integrations - [Basecamp](https://www.g2.com/products/basecamp/reviews) ## Grasshopper Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Grasshopper Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,552 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,370 reviews)