--- title: Grasshopper Reviews meta_title: 'Grasshopper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 162 reviews by the users' company size, role or industry to find out how Grasshopper works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 162 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Grasshopper Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 162 ## About Grasshopper Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity. ## Grasshopper Pros & Cons **What users like:** - Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. (1 reviews) - Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. (1 reviews) - Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. (1 reviews) - Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. (1 reviews) - Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. (1 reviews) **What users dislike:** - Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. (3 reviews) - Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. (2 reviews) - Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. (2 reviews) - Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. (1 reviews) - Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. (1 reviews) - Users experience **long waiting times** that hinder service verification and lead to business losses. (1 reviews) - Users face **phone number issues** with Grasshopper, experiencing delays and frequent password resets that hinder usability. (1 reviews) - Technical Assistance (1 reviews) ## Grasshopper Reviews ### 1. I love grasshopper **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley Smith V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** I now can work from home schedulei g appointments for our company! Calls are directed to my cell and everything stays professional. Grasshopper is perfect for small business owners! **What do you dislike about Grasshopper?** The app lags a bit. When I miss a call, it is hard to tell if it was business or person toghtvthat moment. The app takes about 1-2 min to update **What problems is Grasshopper solving and how is that benefiting you?** Our office manager now has more time for operations vs answering phone calls ### 2. Grasshopper for RE **Rating:** 3.5/5.0 stars **Reviewed by:** Alicia B. | Consulting Project Manager/Agile Coach, Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** The ability to use my phone for business without having to give out my personal number **What do you dislike about Grasshopper?** There is no faxing capabilities to send documents **What problems is Grasshopper solving and how is that benefiting you?** Able to have a business line without the additional phone expense ### 3. Grasshopper is a excellent web based (PBX) phone management service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | CEO/Strategist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Grasshopper?** Grasshopper allows you to manage your company's phone extension, voicemail, and transfers with ease. You can forward to multiple numbers, have a fax, voicemail to text email and much more. We've used the service for over 5 years and never had an issue. **What do you dislike about Grasshopper?** There is nothing I can think of at this time. **Recommendations to others considering Grasshopper:** I would suggest you try it and see for yourself. Great for startups and small business that expect to grow. **What problems is Grasshopper solving and how is that benefiting you?** It allows us to have multiple extensions for sales, support, billing, etc. Plus we have an extension for each employee. Voicemail, etc. ### 4. GrassHopper My Way Of Doing Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Grasshopper?** Grasshopper has taken all of the hassle and expense of managing our phone system away and provided us with a reliable solution. **What do you dislike about Grasshopper?** Nothing and we have been using GrassHopper for over a year. **What problems is Grasshopper solving and how is that benefiting you?** We solved our internal phone systems management issues and made it easier for each of our employees to manage their own extension. We also realized that we could eliminate almost all of the spam calls. ### 5. Grasshopper Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Grasshopper?** call forwarding, extensions capable of long outgoing messages, unlimited extensions and forwarding, fax number **What do you dislike about Grasshopper?** would be better to have all the prompts for setup in one location instead of opening segments **Recommendations to others considering Grasshopper:** easy to use providing freedom in a cell phone demanding world. **What problems is Grasshopper solving and how is that benefiting you?** call screening, can use a different number instead of cell phone. Outgoing messages to qualify customers saving time spent on calls. ### 6. Best in the Business for your Small Business **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan J. | CEO, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Grasshopper?** I like everything best. Grasshopper exceeds the expectations that we hold. **What do you dislike about Grasshopper?** Nothing to note at this moment and time. **What problems is Grasshopper solving and how is that benefiting you?** Communicating with our clientele ### 7. Great for some things **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** The ease of use, messages sent to my email, easy to navigate website and call history online. **What do you dislike about Grasshopper?** The fax function isn't working for us. Not sure why, and Grasshopper hasn't been able to fix it. We may have to switch companies as a result. **What problems is Grasshopper solving and how is that benefiting you?** We are able to receive voice messages immediately. Grasshopper has made that easy. ### 8. Provided all features needed to use as support number **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Grasshopper?** I like that it is possible to forward a call to multiple numbers, and easily change which numbers are receiving calls. It is easy to track calls and report on how many have been received, and the amount of time spent on calls. **What do you dislike about Grasshopper?** It can take a while to understand where to find certain settings and features **What problems is Grasshopper solving and how is that benefiting you?** We were using one number for our support line, that was based in one location, and had to be physically logged into. This caused issues when staff could not get to work or were working off site. Grasshopper has enabled us to successfully run a helpdesk from any location with ease. ### 9. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Owner & Financial Planner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Grasshopper?** Good clean call forwarding. Very easy to use. **What do you dislike about Grasshopper?** Unlimited extensions, clean forwarding of calls **What problems is Grasshopper solving and how is that benefiting you?** Ease of use ### 10. Great phone system! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** I love that you can add as many extensions as you need. The transcription and ability to forward the voicemails to others is extremely helpful. **What do you dislike about Grasshopper?** Sometimes, the updating of voicemails takes a while to get to my phone when I open the app. **Recommendations to others considering Grasshopper:** None at this point. **What problems is Grasshopper solving and how is that benefiting you?** Ability to use cell phones without customers knowing your cell phone which keeps things separate and private. The ability for the owner, me, to be able to see what calls are coming in to all the extensions - provides some oversight. ### 11. Helpful and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2018 **What do you like best about Grasshopper?** The privacy that the program offers for communication. **What do you dislike about Grasshopper?** Nothing comes to mind that I dislike about grasshopper. **What problems is Grasshopper solving and how is that benefiting you?** Makes calling or receiving calls from clients much easier. ### 12. Couldn't run my business without it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Having it as both an app on my cellphone and logging in on my laptop. Truly a mobile experience. It makes me able to have my office anywhere I travel to. The voice to text and the ability to take note is wonderful as well. **What do you dislike about Grasshopper?** On occasion I answer the phone and I don't hear anything on the other end. Nor does the party on the other end hear me. **What problems is Grasshopper solving and how is that benefiting you?** Having my business phone number follow me around no matter where I am. Total mobility. ### 13. Grasshopper has been good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** 877 number that goes to your cell off of multiple lines. **What do you dislike about Grasshopper?** Would like text via desk top. The phone line gets stuck every now and again when calls come in. Takes a while to connect to voice on the line. **What problems is Grasshopper solving and how is that benefiting you?** Professional number to show clients ### 14. Grasshopper support slow and unresonsive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Grasshopper?** Their startup rates don't appear to be bad. Options also appeared to be what I was looking for in a temporary phone system until the startup company would be in operation. If you don't like it under the 30 days, they will cancel the account. That was the only thing support did quickly, in less than three hours. **What do you dislike about Grasshopper?** Unresponsive support. Contacted them first as phone calls did not show company name, only town which made the calls look like they were coming from a telemarketer. First contact with support asked about this problem. The response was we need your PIN number. Nothing about the problem in question, just we need your PIN number. I provided the pin number, and the response a day or two later was positive, and I provided the company name we wanted to have. No response, no correction. I followed up again, and again, two weeks later no response, no correction. If I can't get support to respond or address a problem, I don't want to entrust them with my phone service. **Recommendations to others considering Grasshopper:** If you want to try it out do so using an available (new) phone number. If all works well, then spend the additional funds to transfer over any business number. You don't want to move your real number over, find out it doesn't work, or in my case, poor support, and then have to move it again. With a new or test number, if you don't like it, you can easily drop it and be done with it. **What problems is Grasshopper solving and how is that benefiting you?** Needs a centralized local and 800 number for a startup. Utilizing cell & various home/office numbers to contact associates does not work. ### 15. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Grasshopper?** Grasshopper’s app is used by our compnay all day, every day. Very easy to use for calls, fax, and tect. **What do you dislike about Grasshopper?** Fees have gone up, but it neets all our needs. **What problems is Grasshopper solving and how is that benefiting you?** Communication between clients, patients, and employees. ### 16. Great option for a virtual phone number **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Grasshopper?** Saving $$. Ease of use, user friendly interface. Desktop app is a nice new addition. **What do you dislike about Grasshopper?** Extras all cost you an extra $10/month. **Recommendations to others considering Grasshopper:** It's really easy to use and set up. Get the desktop app - that makes things really easy to manage. One downside: to get extra features (like voicemail to text/email or SMS) they are all an extra $10/month. **What problems is Grasshopper solving and how is that benefiting you?** Able to drop having an actual business phone. We're saving money and can easily access voice mail. ### 17. Grasshopper great for small law office **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine W. | Executive Director & BIA Representative, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Grasshopper?** Ability to call and receive calls from multiple phones **What do you dislike about Grasshopper?** It is frustrating that you must be using the phone app to manage texts. It would be helpful to be able to text from a web browser. **Recommendations to others considering Grasshopper:** Make sure your office uses smart phones with this system if you would like to use the texting feature. **What problems is Grasshopper solving and how is that benefiting you?** Using personal phones without giving personal number to clients ### 18. President & CEO **Rating:** 5.0/5.0 stars **Reviewed by:** George R. M. | President & CEO, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2018 **What do you like best about Grasshopper?** Customer service. Setting up account and announcements made simple. **What do you dislike about Grasshopper?** I have nothing bad to say. Very please with service. **Recommendations to others considering Grasshopper:** For a home-based small business, Grasshopper provides the desired service. **What problems is Grasshopper solving and how is that benefiting you?** Offering an 800 number for contact. Immediate notification to iPhone. ### 19. CEO tech firm **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Mobile acess and easy to manage. With the iPhone you can check all you calls **What do you dislike about Grasshopper?** Paying for time while caller calls line and the s duplicate charge for the vonnection **What problems is Grasshopper solving and how is that benefiting you?** Tracking down people travrling ### 20. Excellent Call Routing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Amy F. | Job Research Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Grasshopper?** The ability to add multiple phone lines and schedules for each extension is great. **What do you dislike about Grasshopper?** Occasionally calls drop...usually only if there are technical issues across all of Grasshopper, however. **What problems is Grasshopper solving and how is that benefiting you?** 1) Routing calls to multiple customer service extensions. 2) Tracking voicemails ### 21. Trouble free service and setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Grasshopper?** Call routing options, on-hold messaging and custom time schedules. **What do you dislike about Grasshopper?** Having to call customer service to delete extensions and old on-hold messages. **What problems is Grasshopper solving and how is that benefiting you?** System find me if I'm not at the office ### 22. Grasshopper phone service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2018 **What do you like best about Grasshopper?** Its convenient, reliable, and professuonal. **What do you dislike about Grasshopper?** I haven't found anything to dislike about grasshopper. **What problems is Grasshopper solving and how is that benefiting you?** I use grasshopper as our central phone answering and delivery system. ### 23. Nice VOIP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Grasshopper?** It’s very easy to add/delete extensions, route calls to employees’ cell phones, receive faxes via email notification. I like the spell by name directory feature. This feature has proven helpful when employees have left. We don’t have to constantly update the recording **What do you dislike about Grasshopper?** I would add more variety to the hold music selection. Being able to upload personalized selections would be a nice feature. Other than that, I really don’t have any dislikes. Grasshopper has proven to be an all around great choice **What problems is Grasshopper solving and how is that benefiting you?** We gave up our landline and the cost/maintenance associated with it. I can very easily manage office closures and temp workers. ### 24. Professional phone service for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Grasshopper?** Grasshopper makes it easy to have multiple extensions with professional greetings, plus the ability to receive faxes and send texts. All from your regular phone. **What do you dislike about Grasshopper?** I wish it were easier to change messages. It's not horribly difficult, but it could be quicker **What problems is Grasshopper solving and how is that benefiting you?** Carrying only one phone, instead of two. Receiving faxes on my cell phone and multiple phone extensions to sort my calls ### 25. Grasshopper makes your business looks like a $1 million **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2018 **What do you like best about Grasshopper?** The ease of the interface to configure everything. **What do you dislike about Grasshopper?** A little pricey. There are competitive products that are less but not as easy to use. **Recommendations to others considering Grasshopper:** Go for it **What problems is Grasshopper solving and how is that benefiting you?** Connecting a remote team. ### 26. Easiest phone service we’ve ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Very easy to setup for multiple users, been using grasshopper for about a year and have had no real issues, we love the call forwarding feature. **What do you dislike about Grasshopper?** No real dislikes, the app does need to be reloaded every now and again. **What problems is Grasshopper solving and how is that benefiting you?** We are a service based company and the phone ringing is how we make profits, honestly could do it without grasshopper. ### 27. Easy and nearly maintenance free. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Easy to use. Doesn't need user assistance much. **What do you dislike about Grasshopper?** Delay in call log showing calls sometimes **What problems is Grasshopper solving and how is that benefiting you?** Getting instant access to voicemails via email ### 28. Awesome call answering for Buisness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Grasshopper?** The ability for professional sounding phone answering **What do you dislike about Grasshopper?** I love Grasshopper I would not change a thing **What problems is Grasshopper solving and how is that benefiting you?** Organization of incoming calls ### 29. Great Option for Mobile Workplace Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Grasshopper?** I really have loved this product soup to nuts. My company is 100% virtual and I had trouble initialing trying to find a phone system option because we are in retail and do still get customers calling in. **What do you dislike about Grasshopper?** I have had no problems whatsoever from transporting my original #800 number to pricing and transcription options **Recommendations to others considering Grasshopper:** It truly simplifies doing business remotely **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper lets me take my retail business and customers anywhere n the world with me ### 30. Simple. Easy. Professional. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** I love how simple it is for a company on the go. I can be reached anywhere and do not have to give out my cell phone number. **What do you dislike about Grasshopper?** Nothing at this point. I would recommend for any start up business. **Recommendations to others considering Grasshopper:** Best most functional system for on the go people. **What problems is Grasshopper solving and how is that benefiting you?** Reliable access to 800 number. ### 31. Perfect for a Small Business - keep your mobile number private! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2017 **What do you like best about Grasshopper?** It's great to be able to have multiple phones connected to one number. If I happen to miss a call coming in, it will go directly to my colleague to take so we won't miss any inbounds. **What do you dislike about Grasshopper?** The UI of the site and our internal view is a little difficult to navigate, I set up multiple bookmarks so I go directly to the pages I need most. **Recommendations to others considering Grasshopper:** Super simple, it gets the job done. I would give them a chance! **What problems is Grasshopper solving and how is that benefiting you?** We do not have physical phones so we have to use our mobile phones for incoming calls. We have to put a number on our website, and nobody wants to volunteer to put their private phone number up. ### 32. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Grasshopper is user-friendly and takes care of all of my small office needs. **What do you dislike about Grasshopper?** There are really no issues at this time. It does exactly what it's supposed to do. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper makes sure I never miss a call because I'm busy helping someone else. ### 33. Good solution for basic VOIP **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Simple to use for new employees and user friendly to expand users. Scalable **What do you dislike about Grasshopper?** Good for basic system but not enough functionality **What problems is Grasshopper solving and how is that benefiting you?** Support for and users to get familiar with very reliable. ### 34. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Grasshopper?** So many extensions are free and easy to use **What do you dislike about Grasshopper?** Some glitches that made an additional phone number not work **What problems is Grasshopper solving and how is that benefiting you?** Now I could be anywhere ### 35. Easy to switch to them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Grasshopper?** Ease of programming the extensions and call routing **What do you dislike about Grasshopper?** Nothing, the service does everything we need and want **What problems is Grasshopper solving and how is that benefiting you?** Never being where customers call me. ### 36. Grasshopper for small nonprofits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Grasshopper?** The ability to manage phone calls online **What do you dislike about Grasshopper?** That you cannot manage text messages on web browser **Recommendations to others considering Grasshopper:** This is easier to use with smart phones than it is flip phones for managing voicemails and text messages. **What problems is Grasshopper solving and how is that benefiting you?** Using personal phone but not giving personal number to clients ### 37. Great for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Grasshopper?** I appreciate the flexibility with being able to use app or web based services. **What do you dislike about Grasshopper?** They do not have the ability to send or receive picture messaging. **What problems is Grasshopper solving and how is that benefiting you?** Ability to use personal cell phone with a work phone number. ### 38. Great to Use for Startups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2017 **What do you like best about Grasshopper?** I like that is basically just an app on your phone and that your personal phone number will not show up when you dialing out. It's easy enough to use and you can track your voicemails on their website or straight on the app. **What do you dislike about Grasshopper?** Sometimes it can drop calls and there can be a lag when receiving calls. It can also be time-consuming to listen to the number since it does not appear on your phone screen and just the number associated with your Grasshopper account. **What problems is Grasshopper solving and how is that benefiting you?** Much more cost effective for small and growing teams exploring options for phone equipment and plans. ### 39. Wonderful, Easy to Manage Product **Rating:** 4.0/5.0 stars **Reviewed by:** Eric M. | Owner/CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Grasshopper?** Grasshopper gives you the ability to manage and customize your company's phone system easily and at a great price point. **What do you dislike about Grasshopper?** Only complaint would be the inability to distinguish a Grasshopper call from a direct call when using a cell phone, while still utilizing caller ID. If a current customer calls using our Grasshopper system, it would be nice to know that they 1. Called through Grasshopper and 2. Who exactly is calling. **What problems is Grasshopper solving and how is that benefiting you?** In handling product sales it has been beneficial to have the ability to easily modify company main messages and after hours messages. As well as modify forwarding options on a time frame basis per employee. This way our new and existing clients always receive a professional and timely interaction with our staff. ### 40. Not a fan **Rating:** 1.0/5.0 stars **Reviewed by:** Jesika B. | Owner, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2016 **What do you like best about Grasshopper?** It has a fair amount of flexibility once you learn how to use it. You can record your own messages or use their editor. It's fairly easy to make your own greeting. **What do you dislike about Grasshopper?** Not great customer support, it's rather expensive, and it offers nothing unique. My one experience with support was less than stellar as the woman sounded like she was 12 and had zero knowledge of the system. It was incredibly frustrating. **Recommendations to others considering Grasshopper:** If you need the basics and don't mind not having much support, go for it. **What problems is Grasshopper solving and how is that benefiting you?** We actually just switched from Grasshopper to RingCentral, so we are bundling our need for individual numbers for VOIP with web demo software, thus replacing both Grasshopper and gotomeeting. ### 41. Phone forwarding system **Rating:** 5.0/5.0 stars **Reviewed by:** Kaytlyn G. | Marketing / Office Manager, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Grasshopper?** The set up process and the entire interface is so simple and easy to use. Once you have your phone numbers synced you have complete control so any changes can easily be made. The changes take affect immediately so there is no lag time if something needs to be updated. **What do you dislike about Grasshopper?** I haven't come across anything thus far that I have had issues with or that I dislike. **Recommendations to others considering Grasshopper:** It's so simple to use and the setup process is very smooth as well. The customer service has been great so far and the platform is very easy to set up and change with the click of a button. **What problems is Grasshopper solving and how is that benefiting you?** We don't have huge call rates but we were in need of an 800 number for a campaign we were running. There wasn't a need to spend the time and money setting up a multiline phone system and this was the best solution for us. ### 42. Great Product...Especially When Telecommuting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2016 **What do you like best about Grasshopper?** What I like best about Grasshopper is the fact that I can add multiple phone numbers and then choose which number I want my calls to route to. This is great since I work from home a few times a week. I also like that I receive an email when I have a new voicemail. It helps keeps me on track. **What do you dislike about Grasshopper?** At first I had a hard time adding my office line. For some reason, Grasshopper wouldn't accept the 866 number and extension. **Recommendations to others considering Grasshopper:** Possibly get a better talk to text for voicemail. Sometimes the words are a bit jumbled. Obviously I can just listen to the actual message, but when I am in meetings or in a seminar, it helps to be able to read the messages. **What problems is Grasshopper solving and how is that benefiting you?** I don't always have to check my work voicemail box. When I'm on the go, I know that my calls will be route to my cell so I don't miss a thing! ### 43. So far so good. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael S. L. | Owner, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Grasshopper?** I like that I have an 800 number to show the market that I am nationally available. I like the professionalism attached by having the 800 number. I like that the system forwards the calls to my cell phone, which is my primary phone, and allows me to not miss potential sales calls. **What do you dislike about Grasshopper?** I dislike the pricing, but it worth it at the same time. **Recommendations to others considering Grasshopper:** Give grasshopper a try. It's a great product especially if you do not have a large office with over 10 people. Grasshopper provides a corporate telecom system to small business owners for an affordable rate. **What problems is Grasshopper solving and how is that benefiting you?** I'm able to take sales calls through the United States. ### 44. Great way to manage phones for small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Holden T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2016 **What do you like best about Grasshopper?** Simple straight forward pricing, features and a great service. You pay a set fee depending on usage and you can easily rotate who gets called and set basic availability. Unlike most services there's not a per user fee which is perfect. We've been using Grasshopper for 2 years and it's just great. **What do you dislike about Grasshopper?** We've had a few problems with dropped calls and quality of the line but their customer service was perfect. They waived our fee for several months while they worked to fix the problem. (We are a UK customer, and they were still new to the market). Other than that, no complaints. **Recommendations to others considering Grasshopper:** Grasshopper is perfect for medium sized organizations needing to share a few phone numbers. It's inexpensive and really a perfect product. **What problems is Grasshopper solving and how is that benefiting you?** Managing a small business with multiple people answering one phone. Before this we had an insane system of who to call and when using call forwarding and all sorts of insanity. Grasshopper just worked. It was easy to setup and was immediately useful. ### 45. Great product - Little steep on the pricing for my liking **Rating:** 4.0/5.0 stars **Reviewed by:** Billy H. | Search Engine Media Specialist, Cosmetics, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2016 **What do you like best about Grasshopper?** Grasshopper hosts a suite of information, features, and support for its users. They're constantly looking to provide their customers with an edge by offering valuable resources for step 1 of their process. - Even before you sign up, you're still able to use their templates and information for SMBs - The Ability to pick between Toll free numbers or Local numbers, or both! - Voicemail to text transcription & voicemail sent to your email (Both great for my usage) - You're able to text from your business number as well as call out, no need to grab 2 phones anymore for your business **What do you dislike about Grasshopper?** While Grasshopper offers a host of features that are valuable to any size business, they definitely do it at a premium compared to some other providers. If money isn't your biggest factor (Which it probably is if you're reading this deep into reviews), then go ahead and grab grasshopper! They do have different plans, and most of them offer all of the same features, but it's no fun to be limited on your minutes used when you're paying $24/mo. (That's only 500 minutes) **Recommendations to others considering Grasshopper:** As stated in other parts of my review, get this service if you're primarily apart of a SMB and want the service and productivity that it offers. Don't get it if you can't handle the price. **What problems is Grasshopper solving and how is that benefiting you?** Grasshopper has not only made me sound far more professional by adopting it's call-center features and Toll-free numbers, but it has also increased my productivity a noticeable amount. The ability to get voicemails and direct clients through some prompts has saved me a whole load of time. ### 46. Unable to sign in to android mobile app; support useless **Rating:** 0.5/5.0 stars **Reviewed by:** Caspar S. | Managing Director & General Counsel, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Grasshopper?** Looks simple and easy to administer online **What do you dislike about Grasshopper?** Numerous attempts to make mobile app work failed despite three different solutions proposed by help desk. The mobile app is required to make outgoing calls on the number so the system is useless to me without it. **Recommendations to others considering Grasshopper:** Check if the mobile app works for you. It is in beta and I could not get it to allow me to log in despite several messages from the help desk. **What problems is Grasshopper solving and how is that benefiting you?** Trying to direct incoming calls to a central number and distribute them to people with various mobile numbers. ### 47. Genious **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Grasshopper?** The greatest thing about working with parametric programs such as grasshopper is that after setting up the model, changes can be made very easily. **What do you dislike about Grasshopper?** I don't have any negative comments for my experience so far. **What problems is Grasshopper solving and how is that benefiting you?** The benefit is that althought it takes more time to set up the initial model, new changes are very easy to make, and very intuitive ### 48. Great product and alternative to using a personal number with clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2016 **What do you like best about Grasshopper?** Very easy to set up and get started. Similar to Grand Central prior to Google buying them. Choosing extensions is easy and setting up voicemail recordings is also very easy. **What do you dislike about Grasshopper?** The user interface is a bit dated in how it looks. It would be nice to be able to choose what kind of audio file voicemails are emailed to you as. Besides that there are not many downsides. **Recommendations to others considering Grasshopper:** Give it a try, the setup takes little time so it is worth assessing. **What problems is Grasshopper solving and how is that benefiting you?** Not giving out personal phone numbers to clients. Google voice was not an option since it is incompatible with Project Fi. ### 49. Great way to manage calls with a central number and look professional in sales **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew G. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2016 **What do you like best about Grasshopper?** If you're in B2B sales you need to publish your phone number (and it better be toll-free), but this raises a lot of problems as your sales team scales. What happens if you fire someone, transition someone, need off-hours, etc? You will shortly realize that it's better to have a central number with extensions that you can always control, but that seems daunting to set up. Grasshopper makes all of that easy, Get up and running with an 800 number in under ten minutes. You can admin all of the extensions and messages, access voicemail, fax, etc. through the web and app. The android app (can't speak for iOS) works for making calls through the 800 number as well, which is pretty awesome (but also counts towards your minutes per month!). It's only $12 a month to start with pay as you go for the minutes, which isn't terrible. The $24 plan has 500 minutes which is more than enough for a SaaS SMB. Very simple UI you really can't mess up, too. **What do you dislike about Grasshopper?** No free trial kind of sucked, but I luckily had access to $100 to test it out via our company's accelerator. The problem once signed up is they try to convince you to pay for many upsells - they'll record your base message for $75, you can get transcribed voice mail for $10 a month (Really? My personal carrier does this for free), simultaneous call forward etc. **Recommendations to others considering Grasshopper:** Give it a try on the $12 a month plan. You can likely get $100 free credit somewhere like rewardlii or f6s if you're a member, or just google around for codes so you don't have to pay to try. It works, it's solid, and your customers will be greatful **What problems is Grasshopper solving and how is that benefiting you?** Number/agent management, voice mail, providing toll free calling for customers, directing calls to relevant employees, providing a professional experience. ### 50. 3 Years of glorious grasshopper **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Grasshopper?** Ease of use and reporting. The nicest feature is on the fly making changes to the system.. very quick! **What do you dislike about Grasshopper?** On hold music that is default is terrible.. customers joke about how bad it is. **Recommendations to others considering Grasshopper:** Just try it.. it will be worth it. Use Fiverr for voicemail instead of the expensive voiceovers. **What problems is Grasshopper solving and how is that benefiting you?** Multiple out of office staff answer the phone. Made it VERY easy to blast calls to multiple phones simultaneously! ## Grasshopper Discussions - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment - [View Grasshopper pricing details and edition comparison](https://www.g2.com/products/grasshopper/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+14%3A33%3A20+-0500&secure%5Bsession_id%5D=137cd40b-c15a-400d-aaa3-7d3c579ff438&secure%5Btoken%5D=f4ca217518472bc15a5696a636cb0bb965c6a1b21ae3ef39652b4c7890538dc0&format=llm_user) ## Grasshopper Integrations - [Basecamp](https://www.g2.com/products/basecamp/reviews) ## Grasshopper Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Grasshopper Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,370 reviews)