---
title: Grasshopper Reviews
meta_title: 'Grasshopper Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 162 reviews by the users' company size, role or industry
  to find out how Grasshopper works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 162
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Grasshopper Reviews
**Vendor:** GoTo  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 162
## About Grasshopper
Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity.



## Grasshopper Pros & Cons
**What users like:**

- Users love the **international calling features** of Grasshopper, enabling seamless communication with clients across borders. (1 reviews)
- Users love the **easy connection** feature of Grasshopper, enabling seamless calls to clients in North America from abroad. (1 reviews)
- Users find the **sign-up process intuitive** , making it easy to get started with Grasshopper. (1 reviews)
- Users value the **powerful messaging features** of Grasshopper, enhancing their communication efficiency with calls and texts. (1 reviews)
- Users find Grasshopper's **VoIP services** effective for making calls, texts, and managing voicemails seamlessly. (1 reviews)

**What users dislike:**

- Users highlight the **difficulties in customer service** , especially when trying to cancel their Grasshopper subscription. (3 reviews)
- Users highlight the **difficulties in account cancellation** , facing frustrating hurdles and poor customer service experiences. (2 reviews)
- Users express frustration over the **high cancellation costs** and cumbersome process, reflecting a poor overall experience. (2 reviews)
- Users report frequent **background issues** with Grasshopper, including app freezes and dropped calls that disrupt communication. (1 reviews)
- Users experience frustrating **call drops** and frequent freezes, requiring constant restarts and updates that often fail. (1 reviews)
- Users experience **long waiting times** that hinder service verification and lead to business losses. (1 reviews)
- Users face **phone number issues** with Grasshopper, experiencing delays and frequent password resets that hinder usability. (1 reviews)
- Technical Assistance (1 reviews)


## Grasshopper Discussions
  - [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) - 1 comment
  - [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) - 1 comment

- [View Grasshopper pricing details and edition comparison](https://www.g2.com/products/grasshopper/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A50%3A10+-0500&secure%5Bsession_id%5D=561c77fb-7671-4c3e-902e-0f2917d1d230&secure%5Btoken%5D=d42988b33ffd25264fcdda7fca40e793df162c5ec908a2e51dc96120671538b1&format=llm_user)
## Grasshopper Integrations
  - [Basecamp](https://www.g2.com/products/basecamp/reviews)

## Grasshopper Features
**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Virtual PBX
- SIP trunking services

**Basic Communication**
- Phone Calls
- Instant Messaging
- Conference Calls
- Desk-to-Desk Calls

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

## Top Grasshopper Alternatives
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