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Compare Dialpad Connect and Grasshopper 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (86.3% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$14.00 Per Month
Dialpad Connect
Star Rating
(3,951)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGrasshopper
Star Rating
(154)3.9 out of 5
Market Segments
Small-Business (86.3% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Grasshopper. Users appreciate its advanced features, such as AI-powered real-time transcription and sentiment analysis, which enhance call experiences and eliminate the need for manual note-taking.
- Users say that Grasshopper is a reliable tool for small businesses, particularly for making calls and sending texts. Many find it user-friendly and easy to navigate, making it a solid choice for those who prioritize simplicity in their communication tools.
- Reviewers mention that Dialpad Connect's ease of use is a standout feature, with a score that reflects its intuitive interface. Users highlight how the platform improves connectivity during work-related calls, making communication more effective and seamless.
- According to verified reviews, Grasshopper faces challenges in meeting the specific workflow needs of some users, with feedback indicating occasional configuration difficulties. However, its ability to facilitate international calls is a notable advantage for users working overseas.
- G2 reviewers highlight that Dialpad Connect offers a more comprehensive support experience, with higher ratings for quality of support. Users appreciate the responsiveness and helpfulness of the support team, which enhances their overall satisfaction with the product.
- Users report that while Grasshopper is effective for basic communication needs, Dialpad Connect's advanced features, such as automated attendants and enhanced messaging capabilities, provide a more robust solution for businesses looking to improve their communication strategies.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses and side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Free Trial
Dialpad Connect
Free Trial is available
Grasshopper
Free Trial is available
Ratings
Meets Requirements
8.9
3,197
8.3
124
Ease of Use
9.1
3,217
8.0
126
Ease of Setup
9.0
1,202
7.7
66
Ease of Admin
8.9
1,111
8.3
61
Quality of Support
8.5
2,486
7.6
108
Has the product been a good partner in doing business?
8.9
1,035
7.6
60
Product Direction (% positive)
8.2
3,052
5.9
123
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
33
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
902
|
Verified
8.9
82
|
Verified
8.3
437
|
Verified
Feature Not Available
9.1
712
|
Verified
6.9
15
8.4
457
|
Verified
Feature Not Available
8.9
636
|
Verified
4.6
15
|
Verified
9.2
630
|
Verified
7.6
42
|
Verified
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
6.3
22
8.7
578
|
Verified
6.5
19
9.1
691
|
Verified
8.5
56
|
Verified
Advanced Features
8.7
643
|
Verified
7.6
64
|
Verified
8.7
514
|
Verified
8.2
56
|
Verified
9.3
787
|
Verified
8.9
55
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Grasshopper are categorized as VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Grasshopper has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
9.8%
Consumer Services
6.5%
Marketing and Advertising
5.9%
Internet
5.2%
Financial Services
4.6%
Other
68.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
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