# Dialpad Connect vs Grasshopper Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Grasshopper excels in its **ease of use** , with many users highlighting how simple it is to set up voicemails and configure the system. One user mentioned that getting started is as easy as a few clicks, making it a great choice for those who prioritize quick onboarding.
- **Users say** that Dialpad Connect stands out for its **advanced AI features** , such as live transcription and call summaries. Reviewers appreciate these tools for saving time and enhancing productivity, especially when switching between devices like desk phones and mobile.
- **According to verified reviews** , Grasshopper is particularly favored by small businesses for its **affordability** , with a lower entry-level price compared to Dialpad Connect. Users find it reasonable for the features offered, especially for those needing multiple extensions for calling and texting.
- **Reviewers mention** that Dialpad Connect offers superior **call quality and reliability** , even on mobile devices. Users have noted consistent performance, which is crucial for businesses that rely heavily on communication.
- **G2 reviewers highlight** that while Grasshopper provides a user-friendly experience, it sometimes struggles with **advanced features** like conference calls, which received lower ratings. This could be a drawback for teams that require robust conferencing capabilities.
- **Users express** that Dialpad Connect's interface is not only easy to navigate but also offers **customization options** that enhance user experience. Many appreciate the email notifications for incoming contacts, which help keep communication organized and efficient.



---
## Frequently Asked Questions

### What is the difference between Grasshopper vs Dialpad Connect?

Dialpad Connect stands out from Grasshopper with higher reviewer ratings, broader feature coverage, and stronger support scores.

| [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) |
| --- | --- |
| 3.9/5 (162 reviews) | 4.4/5 (4201 reviews) |
| Small-Business | Small-Business |
| 7.9 | 9.0 |
| 7.7 | 8.5 |
| Intuitive | Ease of Use (126 all-time mentions) |



### How do the pricing models of Grasshopper and Dialpad Connect compare?

Dialpad Connect is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Grasshopper:** Reviewers describe Grasshopper as cost-effective and affordable, but some cite high cost and limited features as trade-offs.
- **Dialpad Connect:** Reviewers consistently highlight strong value, reliability, and a robust feature set, with positive sentiment on pricing and functionality.
- **Switching-reason:** Recent reviews mention switching from Grasshopper to other providers due to feature limitations and support issues, while Dialpad Connect is praised for consolidating communication tools and improving productivity.



### What are the best alternatives to Grasshopper and Dialpad Connect?

RingEX, Nextiva, and 3CX are the top three alternatives to Grasshopper and Dialpad Connect.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | 3.9/5 (162) | Small-Business | Cost-effective and affordable | Intuitive |
| [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4201) | Small-Business | Strong value and robust feature set | Ease of Use (126 all-time mentions) |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432) | Small-Business | — | — |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3620) | Small-Business | — | — |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547) | Mid-Market | — | — |



### Which VoIP Providers features should I prioritize when comparing Grasshopper and Dialpad Connect?

Buyers should prioritize integrations, advanced calling features, support quality, ease of setup, and mobile experience when comparing Grasshopper and Dialpad Connect.

- **Integrations:** Dialpad Connect offers integrations (Front, 35 all-time mentions); Grasshopper reviewers cite limited integration options.
- **Advanced Calling Features:** Dialpad Connect supports screen sharing and video calls; Grasshopper is focused on basic calling and texting.
- **Support Quality:** Dialpad Connect scores 8.5; Grasshopper scores 7.7.
- **Ease of Setup:** Dialpad Connect scores 9.0; Grasshopper scores 7.9.
- **Mobile Experience:** Mobile is the most frequently mentioned feature across both products in recent reviews.



### What are the pros and cons of Grasshopper vs Dialpad Connect?

Dialpad Connect's headline strength is its ease of use and advanced features, while Grasshopper's main strength is simplicity and affordability.

- **Grasshopper strengths:** Intuitive interface, easy setup, cost-effective for basic calling and texting, supports multiple extensions, and offers a dedicated business line.
- **Grasshopper trade-offs:** Limited integrations, fewer advanced features, recurring customer service and account management issues (3 and 2 all-time mentions), and some reviewers cite high cost and technical limitations.
- **Dialpad Connect strengths:** Ease of use (126 all-time mentions), robust call management (70), helpful features (56), call recording (55), voice transcription (49), reliability (45), and strong cross-platform support (18).
- **Dialpad Connect trade-offs:** Call issues (55 all-time mentions), connection issues (42), some missing functionality (29), and occasional complexity for small businesses or new users.



### Is Grasshopper or Dialpad Connect better for small businesses?

Dialpad Connect is the better fit for small businesses, with higher satisfaction scores and more positive small-business reviewer sentiment.

- **Grasshopper:** Largest segment is Small-Business; reviewers highlight ease of setup and affordability but note limitations in features and support.
- **Dialpad Connect:** Largest segment is Small-Business; reviewers consistently praise ease of use, advanced features, and reliability for small business needs.



### Which VoIP Providers platform has better integrations?

Dialpad Connect is favored for integrations, with more reviewer-cited integration options and higher mention counts.

- **Grasshopper:** Reviewers mention limited integration capabilities and challenges with adding integrations.
- **Dialpad Connect:** Front integration is cited in 35 all-time reviews, with additional mentions of Salesforce and other CRM integrations in recent reviews.



### How do Grasshopper and Dialpad Connect compare on customer support?

Dialpad Connect outperforms Grasshopper on Quality of Support by a material margin, with scores of 8.5 versus 7.7.

- **Grasshopper:** Reviewers report mixed support experiences, with recurring mentions of customer service issues and account management challenges.
- **Dialpad Connect:** Reviewers highlight responsive and helpful support, with many citing positive experiences and efficient issue resolution.



### Which is easier to implement, Grasshopper or Dialpad Connect?

Dialpad Connect is easier to implement than Grasshopper, with a 1.1-point higher Ease of Setup score (9.0 vs 7.9).

- **Grasshopper:** Reviewers describe setup as straightforward for basic needs but note challenges with more advanced configurations and account management.
- **Dialpad Connect:** Reviewers consistently praise the intuitive deployment process, easy onboarding, and quick setup for teams of all sizes.



### Which product has better Mobile?

Dialpad Connect is the stronger performer for Mobile, with higher reviewer satisfaction and more frequent positive mentions.

- **Grasshopper:** Mobile is frequently mentioned in recent reviews, with positive sentiment on ease of use but some reports of app glitches and lag.
- **Dialpad Connect:** Mobile experience is cited as a key strength, with reviewers highlighting cross-platform support, high satisfaction, and consistent updates; Ease of Use score is 9.1.



| | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 4,205 | 162 | 
| **Largest Market Segment** | Small-Business (57.7% of reviews) | Small-Business (86.3% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | $14.00 Per Month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Grasshopper

Pros:
- Calling Features (1 reviews)
- Easy Connection (1 reviews)

Cons:
- Customer Service (3 reviews)
- Account Management (2 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Grasshopper | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3241 reviews) | 8.3 (129 reviews) | 
  | **Ease of Use** | 9.1 (3434 reviews) | 8.1 (133 reviews) | 
  | **Ease of Setup** | 9.0 (1247 reviews) | 7.9 (73 reviews) | 
  | **Ease of Admin** | 8.9 (1147 reviews) | 8.3 (62 reviews) | 
  | **Quality of Support** | 8.5 (2543 reviews) | 7.7 (112 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1071 reviews) | 7.6 (61 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3085 reviews) | 5.9 (128 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Grasshopper

#### Entry-Level Pricing

Plan: True Solo

Price: $14.00 Per Month

Description: Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.

Key Features:
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps

[Browse all 3 editions](https://www.g2.com/products/grasshopper/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Grasshopper** | N/A | N/A |

#### Additional Functionality

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1590 |
| **Grasshopper** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Real-Time Chat** | 8.9 (323 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Video Call Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Mobile** | 8.6 (1034 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (264 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Additional Functionality

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1027 |
| **Grasshopper** | 7.6/10 | 97 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (27 reviews) | Not enough data | 
| **Call Management** | 9.1 (47 reviews) | 8.7 (5 reviews) | 
| **Network monitoring** | 9.1 (30 reviews) | Not enough data | 
| **Integrations** | 8.6 (52 reviews) | Feature Not Available | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Phone Calls** | 9.2 (950 reviews) ✓ Verified | 8.9 (87 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (443 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 9.1 (732 reviews) ✓ Verified | 7.4 (18 reviews) | 
| **Screen Sharing** | 8.4 (455 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.9 (636 reviews) ✓ Verified | 5.1 (17 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.2 (632 reviews) ✓ Verified | 7.7 (44 reviews) ✓ Verified | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 6.1 (23 reviews) | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 6.7 (21 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 8.5 (58 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Hold Music** | 8.6 (642 reviews) ✓ Verified | 7.7 (67 reviews) ✓ Verified | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 8.2 (57 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (791 reviews) ✓ Verified | 8.9 (57 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Grasshopper** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 164 |
| **Grasshopper** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Voicemail to Email** | 9.1 (127 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (92 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)



---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Grasshopper | 
|---|---|---|
| **Small-Business** | 57.7% | 86.3% | 
| **Mid-Market** | 32.8% | 9.3% | 
| **Enterprise** | 9.6% | 4.3% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Grasshopper

- **Information Technology and Services:** 9.4%
- **Consumer Services:** 6.3%
- **Marketing and Advertising:** 5.6%
- **Internet:** 5.0%
- **Financial Services:** 4.4%
- **Mental Health Care:** 3.8%
- **Real Estate:** 3.8%
- **Construction:** 3.8%
- **Computer Software:** 3.8%
- **Architecture & Planning:** 3.1%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to Dialpad Connect

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1468 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (936 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56607 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3632 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3411 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (521 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2393 reviews)

### Alternatives to Grasshopper

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3632 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3411 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1656 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1468 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
- [Talkroute](https://www.g2.com/products/talkroute/reviews) — 4.6/5 stars (44 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (528 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (346 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Grasshopper

- Title: [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) — 1 comment
  > **Top comment:** "No idea unfortunately, I apologize"
- Title: [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) — 1 comment
  > **Top comment:** "Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-grasshopper)