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Glassbox Digital


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Glassbox Digital Reviews

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Glassbox Digital review by Amit R.
Amit R.
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"GlassBox Digital Analytics"

What do you like best?

Product is enhanced to capture different events and user interactions on page. It is able to manage Single Page Applications especially using REACT and other new client side technologies. Product libraries are customizable to suit specific functional, security, privacy or compliance. Once product (Gateway) captures data, we have many different way to analyze data in GB (GlassBox) dashboard or export to organization choice of data mart destinations.

What do you dislike?

Product has matured over years, but it evolved from a screen capture and replay analytics. Most of its strong features lies around capturing screen and storing data around screen. if we have some web site which have high user traffic and user replay is not desired, then data capture is more like customizing their JS library. Also GB more suited for internal analytics, but if we like to do any off us marking use case or conversion across website, it needs lot of customization and some case quite limited.

Recommendations to others considering the product

Evaluate your needs and classify them in in course use fo data vs data reconciliation against external systems like AdNetworks, DMP’s etc. Analyze if you need user journey data to stick across devices and different website? Whether your need is to get Analytics data with least development to session replay.

What business problems are you solving with the product? What benefits have you realized?

We started GB evaluation for Session replay use case, but we also wanted to optimize number is JavaScript (Client Side) libraries loading on application page for the purpose of Customer Insight / Web Analytics. And some of GB features were quite suited for large enterprise, when compared to other products we were working. Biggest business feature we realized was ability to capture full page DOM without any customization and any non technical (product person) go and extract information available in DOM, no development required. From technology perspective, its one of rate, good product which is not on SAAS, so we can capture all DATA and then later decide how and where to send. So security and data compliance was less of concern.

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Glassbox Digital review by User in Financial Services
User in Financial Services
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"Analytics made easy"

What do you like best?

Graphs are easy to understand and readable. Clear info guides to know what each thing means

What do you dislike?

I wish there was more dynamic graphs. The graphs sometime aren’t changeable with date and time so easily

Recommendations to others considering the product

Stick with analytics. However, the support team is very helpful

What business problems are you solving with the product? What benefits have you realized?

Analytics. We are trying to understand our website better. We generally use google analytics, but we want to see what else is out there

What Session Replay solution do you use?

Thanks for letting us know!

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