# Freshteam by Freshworks Reviews **Vendor:** Freshworks **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.4/5.0 **Total Reviews:** 285 ## About Freshteam by Freshworks Freshteam is the smart HR software for growing businesses. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - all in one place. Freshteam helps attract and source top talent through various channels - a quickly customizable career site, integration with multiple free and premium job boards, and social media channels. Once the candidates are in, the recruiters can collaborate with the hiring managers to screen and interview them, share feedback, leave notes for each other, and finally, hire and roll out offers to the best candidates. Freshteam also enables the HR team to onboard new hires even before day one - whether it’s getting forms filled, documents signed, or handing out handbooks, Freshteam can do it in a few clicks. In addition, it also allows you to create an onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents, etc. The HR software also takes complete care of employee time off, employee and manager self-service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends, and more. The Android and iOS apps enable you to carry out important actions on the go. Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software, etc. – with more than 150000 businesses worldwide, including Cisco, Honda, Chargebee, The Atlantic, JCDecaaux, and PharmEasy. ## Freshteam by Freshworks Pros & Cons **What users like:** - Users find Freshteam's **ease of use** invaluable for managing candidates and streamlining their recruitment processes. (9 reviews) - Users value the **efficient interface** of Freshteam, making candidate tracking and collaboration straightforward and effective. (6 reviews) - Users find the **intuitive user interface** of Freshteam to be easy to navigate and efficient for managing candidates. (6 reviews) - Users value the **easy access** of Freshteam, enhancing collaboration with a user-friendly and intuitive interface. (4 reviews) - Users find the **user-friendly interface** of Freshteam easy to navigate, enhancing their overall experience and productivity. (4 reviews) - Comprehensive Features (3 reviews) - Customization Focus (3 reviews) - Easy Tracking (3 reviews) - Helpful (3 reviews) - ATS (Applicant Tracking System) (2 reviews) **What users dislike:** - Users find it frustrating that candidates are **unassigned and moved to the talent pool** once a job is closed or on hold. (3 reviews) - Users face **integration issues** with Freshteam, particularly with clunky connections to external tools like Naukri and Indeed. (3 reviews) - Users face **missing features** in Freshteam, particularly in reporting capabilities and mobile application functionalities. (3 reviews) - Users face **notification issues** with Freshteam, experiencing bugs and errors that disrupt their hiring workflow. (3 reviews) - Users experience **poor customer support** with limited understanding and slow response times, affecting their overall experience. (3 reviews) - Access Limitations (2 reviews) - Users find the **cluttered dashboard** and unassigning of applicants problematic, complicating candidate searches after job updates. (2 reviews) - Users experience **email issues** with Freshteam, facing errors and duplicate sends that disrupt the hiring process. (2 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) ## Freshteam by Freshworks Reviews ### 1. Service Delivery Recruitment Freshteam **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Freshteam by Freshworks?** Freshteam is easy to use, with an intuitive interface that allows our recruitment team and hiring managers to collaborate smoothly with minimal training. The implementation was quick and painless, allowing us to start posting jobs and managing candidates almost immediately. We use the platform daily as our central recruitment hub, and it has streamlined our hiring workflows significantly. The feature set is just right for our needs—focused, yet comprehensive enough to manage everything from job postings to candidate tracking. Customer support is responsive and helpful when needed, and overall the tool fits well into our daily operations. **What do you dislike about Freshteam by Freshworks?** Despite its strengths, Freshteam has limited flexibility in customization, particularly when adapting recruitment workflows for different departments or role types. While the system is easy to implement, integrations with other tools (like calendars or HR platforms) can be clunky or insufficient without workarounds. The number of features can feel somewhat constrained for teams needing more advanced reporting or automation. While customer support is generally helpful, response times can be slower during high-priority situations. Lastly, though we use it frequently, scaling beyond basic recruitment use cases would require more robust capabilities than Freshteam currently offers. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteam solves the problem of disorganized and manual recruitment workflows by providing a centralized platform where we can manage job postings, candidate applications, interview feedback, and hiring progress all in one place. This has greatly reduced back-and-forth communication, eliminated spreadsheet tracking, and improved collaboration between HR and hiring managers. As a result, it helps us hire faster, track candidates more effectively, and provide a more structured, consistent recruitment experience—all of which directly supports smoother service delivery and better talent acquisition ### 2. Limited Scalability and Support for our scaling team **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Freshteam by Freshworks?** It is an ok tool for somethings but the way we were using it was not suitable for scaling. **What do you dislike about Freshteam by Freshworks?** Limitations in the way we wanted to use it but more conventional uses were ok. I found customer support limited in their understanding our needs. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Was used in recruiting as an ATS ### 3. Software that eases the hiring process - FT **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Freshteam by Freshworks?** The most helpful feature is the generation of reports. We're able to track the entire recruitment cycle of a candidate on a daily/weekly/monthly basis. The entire process is just automated and once you set up the key attributes you require in your reports thats it. You are free to customize the criteria and then the mail is automated based on your desired timeline. **What do you dislike about Freshteam by Freshworks?** One downside of the tool is that there are a number of bugs which keeps on occuring showing an error. though these are not very frequent but they act as a setback for a fast paced hiring environment. There also is this occur which has been very frequent in the past few months i.e. once you draft a mail to the candidate and send it across the page shows an error 404. Though it shows an error yet the mail is sent to the candidate. At times the same mail is sent twice to the candidate. This is a major drawback in the software as the experience is not smooth enough. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteams helps us in tracking and maintaing a surplus amount of candidates for a particular job opening. This way we're able to receive and manage a huge number of applications for the role which in return helps us to identify the best candidates among the pool. The parsing feature automatically picks up the details ont he resume and auto fills the Name,number,email and the key highlights of the candidate's resume. This helps us to quickly asses the candidates and choose the best among the pool. The time invested on each and every profile is less as compared to the traditional way. Thus impovising our productivity. Also, if we found some good candidates for whom we do not have an immediate requirement but might need in near future. Through fresteam we're able to label and save the candidates resume as a talent pool. A backup full of quality candidates indeed. ### 4. Simplified and enhanced hiring process **Rating:** 3.5/5.0 stars **Reviewed by:** Madhuri M. | Human Resources and Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Freshteam by Freshworks?** It has a user-friendly interface that is intuitive and easy to navigate. The ATS tool is useful to capture all the candidate-related information and additional fields can be added to capture more information. There is no limit on the number of jobs that can be opened and each job can be assigned to a recruiter. The reports section has advanced analytics which is very helpful to understand the hiring process. Freshteams made it easy to track and manage candidates, in turn making it easy to review applications, schedule interviews, and collaborate with the hiring team. **What do you dislike about Freshteam by Freshworks?** As soon as a job is closed or kept on hold, the applicants attached to that particular job get unassigned and will be moved to the talent pool, which is a downside because searching for the candidates who were listed for that particular job will no longer be seen in that job. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It is helping us streamline the entire hiring efforts of the team. Tracking applicants is easy and looking for any candidate at any particular point in time is very easy. Understand the hiring process better with the Analytics. ### 5. Helps in boosting team collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2023 **What do you like best about Freshteam by Freshworks?** Freshteams helps us to streamline communication and project management. It has helped our team to collaborate more efficiently and boost productivity. Managers can keep track of all leaves, attendance and time management. **What do you dislike about Freshteam by Freshworks?** The mobile application could have additional features for a consistent experience across devices. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteams has benefited our team to streamline work and improve collaboration. ### 6. Fell short of expectations **Rating:** 0.5/5.0 stars **Reviewed by:** Katie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Freshteam by Freshworks?** I was hoping to use it to automate my upcoming appointment reminders, as well as to send out automated follow ups. The process was much more cumbersome than expected. **What do you dislike about Freshteam by Freshworks?** I paid for the full year to get a discount, then as my assistant dove into the setup, it was much more cumbersome and taking a lot longer than anticipated. I switched to another vendor, Thryv, and within a week's time, we have more setup than we did in a month of Freshworks. Unfortunately due to their return policy, I'm out for an entire year's investment, but the ease I have with another vendor is worth that loss to me, and it's a valuable lesson for me to learn: not to prepay a year before I fully vetted something out. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** automating reminders and follow ups ### 7. Best all-in-one hiring software **Rating:** 4.5/5.0 stars **Reviewed by:** Hanuj T. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** I love the user-friendly interface which enables one to manage everything at one place. **What do you dislike about Freshteam by Freshworks?** The pricing seems to be a bit high as compared to value created. **Recommendations to others considering Freshteam by Freshworks:** Nothing as such. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It helps us keep all our hiring and process tracking at one place. ### 8. Best user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Harikishan M. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Freshteam by Freshworks?** Simple UI and many features, which helps in many tasks. **What do you dislike about Freshteam by Freshworks?** Hiring candidates is not up to expectations. **Recommendations to others considering Freshteam by Freshworks:** Improve hiring experience **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Employees are able to apply for leave with ease. ### 9. Best Stack I have ever worked with! **Rating:** 4.0/5.0 stars **Reviewed by:** Vallery O. | Technical Sourcer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Freshteam by Freshworks?** The UI is so pretty, platform so intuitive, easy to learn and use. I enjoy shortlisting with this platform so much because it makes my work so easy! I al **What do you dislike about Freshteam by Freshworks?** Honestly, I haven't found one thing to complain about. Freshteam is serving my company very well and I am happy with it. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** The process of posting vacancies on job boards is very easy, adding other team members for collaboration, customizing the recruitment process, automating repetitive processes, and all that good stuff. ### 10. Great Product for Talent Acquisition Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Haani H. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Freshteam by Freshworks?** Easy to Setup and use, Plug and Play Integrations with Job Boards and best UI **What do you dislike about Freshteam by Freshworks?** Not having integrations with HRMS systmes **Recommendations to others considering Freshteam by Freshworks:** Best **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Bulk applications Management, Candidate tracking and pipeline building ### 11. One of the best applicant tracking solution tool **Rating:** 5.0/5.0 stars **Reviewed by:** Valentine O. | Web developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Freshteam by Freshworks?** It is a very efficient track of employees and applicants tracking. Nevertheless, it's easy to manage your team **What do you dislike about Freshteam by Freshworks?** I love everything so far, except that sometimes the notification doesn't show. **Recommendations to others considering Freshteam by Freshworks:** I highly recommend it! **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Managing tasks among the teams, simplifying our recruitment processes, regulating employee's work hours and holidays ### 12. Freshteam ATS review **Rating:** 4.0/5.0 stars **Reviewed by:** Anusha M. | Site Reliability Engineer / DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Freshteam by Freshworks?** Freshteam is easy to use; we can post the job on every job board with a single click, and we can even have conversations with applicants directly, although there are options to shortlist the applicants and even rate them. **What do you dislike about Freshteam by Freshworks?** I do not have dislikes; I found this ATS is helpful and made recruiting easy and less quick! **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Recruiting from social media platforms and the resume selection process and profile preview made our work fast and easy! ### 13. Freshteam is versatile, intelligent and rarely with errors on updates and changes.Its easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Kennedy K. | Customer verification officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Freshteam by Freshworks?** Timely reminders and notifications ensures that i do not forget important actions required fro my end **What do you dislike about Freshteam by Freshworks?** Nothing goes wrong with Freshteam.The notifications panel needs to be more bold. **Recommendations to others considering Freshteam by Freshworks:** I recommend Freshteam to companies that are looking for an easy to use and intelligent management tool. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** With freshteam i am able to book my leavedays, apply for time offs and apply for jobs as well. ### 14. The best option for HR **Rating:** 5.0/5.0 stars **Reviewed by:** Irán Q. | ITSM Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Freshteam by Freshworks?** I have been using it for 1 year, for first time I'm able to follow the status of my day off, sick leave, contracts, etc. I was hired using Freshteam and all the process was done easily than ever, since the first moment I had all the information that I needed. **What do you dislike about Freshteam by Freshworks?** Until now I'm very happy with this tool, nothing important to review. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** In every company that I worked in the past, was very difficult to request a day off, or vacations, all the time some information missed, poor approval process, my supervisor didn't see the email where I rested the time off. And other good things is the employees directory if I need to contact with a coworker I just click on FreshTeam, go to directory, type the name and that's it, I get all the contact information. Thats great. ### 15. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Freshteam by Freshworks?** The platform itself is relatively easy to use and the available integrations are great! It does take some time and effort to learn all the different functions, but it really does help streamline the hiring process for our organization. **What do you dislike about Freshteam by Freshworks?** The termination process is not useful for how our organization is using the platform. I also do not like how I can only send 1 offer at a time and I need to delete all the previous forms, if I want to send a new offer letter to the same person for a different department - so it's not as convenient when dealing with shorter contracted employees. Another issue I have had was that the allowed file sizes you can send/receive via email seems to be really small, so a signed PDF document tends not to send properly. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** FreshTeam is helping our team with making sure all the proper documentation and procedures are completed for hiring an employee. This has allowed us to hire more staff and properly keep track of all the confidential documentation needed. ### 16. Great solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Freshteam by Freshworks?** We manage our company's activities through Freshteam, a very intuitive and user-friendly tool. Our employees and our recruitment are all dependent on Freshteam. **What do you dislike about Freshteam by Freshworks?** nothing really to dislike at this point having seen it all **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We manage our company's activities through Freshteam, a very intuitive and user-friendly tool. Our employees and our recruitment are all dependent on Freshteam. ### 17. Best ATS in the market at unbelievable pricing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Freshteam by Freshworks?** * It has all the functions needed for complete end-to-end recruitment. * The best thing is getting detailed weekly and monthly reports based on your requirements. * You do not need any additional software for onboarding or offer letter generation. This one software does all. **What do you dislike about Freshteam by Freshworks?** * Sometimes, it asks you to upload a CV in PDF only, which is irritating. * The web works fine, but the mobile app is not that smooth, need to work on that. * Sometimes search is unable to find a candidate by email or phone number which already exists. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** * The best part is the detailed report which it gives. Very rare to find this feature in some other ATS. * Very useful for small and medium-sized companies as it doesn't give a big burden on the budget. * Simple UI that doesn't require long training for recruiters or hiring managers. ### 18. Freshteams Review **Rating:** 4.5/5.0 stars **Reviewed by:** Minisha M. | Junior People Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Freshteam by Freshworks?** Good ATS to update the Candidate's Details **What do you dislike about Freshteam by Freshworks?** Naukri, Indeed integration, Not receiving profiles for Naukri **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Following up with a candidate, Good ATS to update all the interview Details ### 19. Unsuppotive team **Rating:** 2.0/5.0 stars **Reviewed by:** Arpit S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** Though everything in the HRMS has been though well and made, it has ample of bugs. If you stuck with any of bug, there is no resoltuion possible. **What do you dislike about Freshteam by Freshworks?** The server is slow and takes a lot of time to respond sometime. The team is also not responsive at all. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** As a small company focused on employees to build a great team and involved in highly complex technical development, we run multiple portals and accounts. Freshteam enabled us to make reach all the required information to them during hiring and well automated. ### 20. The ATS with a great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Arpit K. | Business Applications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Freshteam by Freshworks?** The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet. They consider feedback and incorporate changes fairly quickly. **What do you dislike about Freshteam by Freshworks?** Some parts of the tool seem like no testing was done, and hence quite a few minor bugs can be spotted here and there, but then again - the support team takes care of it all. :) **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It does it all by helping to quickly put our job openings out, reaching out to candidates, scheduling calls and sourcing. We're able to track our recruitment metrics and improve systematically now. ### 21. Great experience, very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** I love the fact that my recruitment is now more efficient. Being able to move candidates to the next step and have automated emails and tests sent to them saves so much time. Having a list of all applicants, what happened at the interview stage and if they had passed any tests is invaluable to the other staff involved in the recruitment. **What do you dislike about Freshteam by Freshworks?** The only downside I can think of is when a candidate is moved to the next stage it will send the email or test without having a box to confirm we want to do it, we have accidentally sent emails and tests to applicants that we did not want to have them. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Fresteam is solving the wasted time in filling out spreadsheets, having to have meetings to feedback to all the hiring team and sending multiple emails. We have so much time back now, and a comprehensive system holding all applicants. ### 22. Very simple and effective platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Tad D. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2022 **What do you like best about Freshteam by Freshworks?** The creation of a "jobs page" that looks very professional that I can link in my website is incredible. It allows me to be very professional for much less effort on my part! **What do you dislike about Freshteam by Freshworks?** I haven't found anything not working well. I think it took us a little bit to learn how to create automatic triggers, but we were able to figure it out. I also wish I could change a job's status from the recruit page rather than clicking into the job. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** In order to create a job board like this that was integrated into my website already, it would have cost me hundreds or thousands of contractor hours to build. ### 23. A Smart ATS for Startups **Rating:** 3.5/5.0 stars **Reviewed by:** Timcy B. | Head of Recruitments, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** I like how the repeated tasks can be minimised using automations for them. **What do you dislike about Freshteam by Freshworks?** Integrations! There are only a few products that can be integrated with Freshteam. It is not possible to call, send SMS/ Whatsapp to candidates directly from Freshteam which is a pain staking task for recruiters. There are some other ATS that have this feature enabled. The report generation feature needs to be improved too. It only shares raw data and then it needs to be figured out and collated into a report. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** I like how the repeated tasks can be minimised using automations for them. Be it sending rejection emails, assignments, scheduling of interviews, it is all easy. ### 24. Very clean and next dashboard. Deeper product variation will make it even better. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal N. | Manager, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2023 **What do you like best about Freshteam by Freshworks?** Clean interface and placement of tools are very easy to notice and access. **What do you dislike about Freshteam by Freshworks?** Some extra fields make the dashboard cluttered sometimes. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** The transition from Recruitment to Onboarding stage is very smooth ### 25. FreahTeam is a great team management platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit A. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam is a great team management platform. We have been using it for the last 6 months now and have seen much productivity in team management since it's a fit for any size of the organisation. **What do you dislike about Freshteam by Freshworks?** We liked almost everything about the tool, but if this system has the payroll functionality then it was the was suited for us for payouts as well to the teams around the company. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It helped us keep all our member's records in one place, manage all the profiles and keep track of our new applications, attendance management, and it has the best usescases. ### 26. So far the best one out there within our budget **Rating:** 3.5/5.0 stars **Reviewed by:** Mariam S. | Client Relations and Project Management Lead | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Freshteam by Freshworks?** Relatively straightforward did not take long to figure everything out for our organisation's needs and personalisation. The pricing model and the fee for small businesses are good. Clear UI+UX Easy to collaborate with team members by tagging them, creating tasks in their name **What do you dislike about Freshteam by Freshworks?** We'd ideally want to have different locations for our roles, but need to create an additional office/location for organisation to be able to do this, which in itself is out of the fee structure, meaning we'd have to bump up to premium to be able to do this 1 thing. We don't use it a lot for internal HR purposes, but mainly for talent acquisition. It seems to me when I add team members who are non-TA, I need to pay for them too... **Recommendations to others considering Freshteam by Freshworks:** Give the free trial a go, that will help a lot in deciding **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Streamlining communication with candidates into one platform. I haven't received sufficient applications form the job boards embedded into the system, but maybe this works for others? ### 27. One stop solution for HR **Rating:** 4.5/5.0 stars **Reviewed by:** Mrinalini K. | Senior QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** It has consolidated information for an employee at one single place 1. Employee information - Leaves, Details 2. If any interviews are scheduled we can check 3. Apply for leaves 4. Managers can plan the work as he/she can see who all have planned leaves upcoming 5. Org Chart 6. Upcoming holidays 7. New joinees 8. Celebrations 9. Search something basically at a single place everything you want **What do you dislike about Freshteam by Freshworks?** Need some more features - 1. salary slips for employees 2. income tax proof submission and all , if that can be integrated as well. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It has consolidated information for an employee at one single place 1. Employee information - Leaves, Details 2. If any interviews are scheduled we can check 3. Apply for leaves 4. Managers can plan the work as he/she can see who all have planned leaves upcoming 5. Org Chart 6. Upcoming holidays 7. New joinees 8. Celebrations 9. Search something basically at a single place everything you want Pros: 1. saves time 2. all the data can be accessed at a single place ### 28. Amazing Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Stanley P. | Public Area Attendant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** It is user friendly and I love it the most. I have a separate log-in for all my employees and the interface is so cool and easy. I will definitely recommend to my colleagues. **What do you dislike about Freshteam by Freshworks?** Compared to other management sites, It would be better if it includes some other options like timesheet management, payroll, and attendance integrated with the internal database. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Initially, I felt difficulty in managing employees physically as it was too hard to record all the documents and data. Now after implementing freshteam, it is so easy from hiring to the end. ### 29. Fresh your mind with Feshteam **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed F. | Application Support Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Organized and integrate with many professionals software and apps, as I did not take any time to find what I need and how to do it, also reach support so easy from the app itself **What do you dislike about Freshteam by Freshworks?** I dislike that there is no customization in adding a new stage to the hiring process: For example, I need to add a new process called Decision after the Offer, which includes “Approved and Rejected stages”. and it automatically redirects to those new stages! **Recommendations to others considering Freshteam by Freshworks:** I had to work as an administrator on freshteam for more than 6 months ago, and it's very easy to use and to manage, it's easy to find support to check with them any difficulties if found, also easy to set up and use. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It helps our HR teams for recruitment, onboarding, and offboarding process, also it helps our employees to find there leaves and vacations easily ### 30. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Adebayo M. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** The Calendar overview for team member's timeout, helps the teams balance timeouts. Also the overall UX is nice and easy to navigate even for none techy users. It has helped us with recruitments because of the multi layer recruitment process we have. **What do you dislike about Freshteam by Freshworks?** I don't see any cons with using freshteam. Maybe the excessive white spaces when there is little or no information to display. Sometimes teams member find it difficult to submit/navigate their notes after an interview with a potential candidate, which often results in double entry. **Recommendations to others considering Freshteam by Freshworks:** Great product! Never had to reach out to support. easy to onboard after the initial demo call. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Managing Team timeout has been relatively easier especially because our team is fully remote. Onboarding new team members into different teams yet making them have a feel of the entire organisation is quite good. New teams members are onboarded more quickly. ### 31. Very useful service **Rating:** 5.0/5.0 stars **Reviewed by:** Barry P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Freshteam by Freshworks?** Easy to navigate and learn quickly, very efficient interface. **What do you dislike about Freshteam by Freshworks?** Nothing at the moment, everything works well **What problems is Freshteam by Freshworks solving and how is that benefiting you?** As a new recruiting company, we were looking for an all in one solution that would facilitate hiring, onboarding, etc. Previous solutions were just not what we were looking for. Freshteam has been a game changer. ### 32. Easy to use application **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed F. | Application Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2022 **What do you like best about Freshteam by Freshworks?** The onboarding and outboard process, also a recruitment system **What do you dislike about Freshteam by Freshworks?** 1- The onboarding task did not show the exact task requirement on the Email itself, I have to browse the task on the browses. 2- Some of the employees' fields cannot be modified or edited, such as: Take out Employee Type, Take out Level also take out the full-time/part-time option from the Employee Type list **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Check with the support team regarding adding stages on the hiring process, also integration with Office 365 ### 33. Good System for Organizations **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle A. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Freshteam by Freshworks?** I liked the ease of use, and enjoyed the features. The system is extremely feature rich which is helpful when dealing with growing organizations or medium size businesses. **What do you dislike about Freshteam by Freshworks?** As a small business with a very small team, the features can sometimes become overwhelming to the administrators. I would not consider it a dislike, but it was just something that caused a challenge for us as a smaller organization **What problems is Freshteam by Freshworks solving and how is that benefiting you?** When we looked at FreshTeam, we were looking at an all-in-one solution. We used it for a while and enjoyed it, but we moved to a new system based upon our banking requirements, etc. Otherwise, it was a great system for hiring, onboarding, etc ### 34. Best ATS - easy navigation and great features **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen K. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** 1. Easy navigation 2. Great automation to candidates and recruiters 3. The vendor portal is very smooth **What do you dislike about Freshteam by Freshworks?** The pricing of the product could be better in terms of companies who don't use Freshworks as HRMS The charge should be made per recruiter, admin and interviewers can me made free since they only will add feedback **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It is solving the problem of getting out of excel sheets at the affordable prices It is solving the problem of email automation and updates ### 35. One of the best HR tools in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Rajni Kant S. | Strategy and Expansion, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** There are several things that we like in Freshteam, but the reason that we have chosen: - Intuitive product. No need for formal training - Have all the possible features that you may require - Budget Friendly **What do you dislike about Freshteam by Freshworks?** Options to customize and personalize should be more. Specifically on the Career page. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** As an early-stage startup, we were looking for a tool that comes within our budget and takes care of day-to-day operations. Easy enough for everyone to understand and use ### 36. Review about freshteams **Rating:** 3.0/5.0 stars **Reviewed by:** Shivangi s. | Senior Manager - HR Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Freshteam by Freshworks?** Its quite user friendly and their backend support is great **What do you dislike about Freshteam by Freshworks?** They should add couple of more features as well, where salary approvals could be sort from the software itself **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It is a single point database for my recruiters and we have moved away from manual records ### 37. Freshteams is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina R. | CEO Executive Assitant , Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Freshteam by Freshworks?** Freshteams is very helpful to interview the candidates. I love the Time Off alternatives, it helps organizations put the staff first. **What do you dislike about Freshteam by Freshworks?** I'm not sure there is something not OK with the software. I feel very happy with the solution. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It solves the qualification of the candidates and the onboarding process. It benefits the company by filling out the pending personnel requisitions. We are more productive! ### 38. I have found Freshteams very helpful at streamlining my hiring processes. **Rating:** 3.5/5.0 stars **Reviewed by:** Tasha W. | Director of people of Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** What I like best about Freshteams is that you can streamline hiring and candidate information in one place and that you can share out the information easily. **What do you dislike about Freshteam by Freshworks?** the thing that I dislike about Freshtems is its limited integration ability and lack of free posting possibilities. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshtems is solving my candidate sourcing issue by having one place to gather all candidates in one place. The reminder email and notifications are also extremely helpful. ### 39. Easy to use & very intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Freshteam by Freshworks?** With Freshteam, you can make the interview journey very pleasant. The ability to define each stage, adding selected metrics for interview feedback, automating assignments as soon as moved to the next stage, till rolling out the offer everything is very smoothly doable with Freshteam. I use it to onboard & offboard people too :) all in a very affordable price to pay. **What do you dislike about Freshteam by Freshworks?** The support can be better, besides nothing. **Recommendations to others considering Freshteam by Freshworks:** Its an awesome tool to manage recruitment ops & track metrics. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** You can truly eliminate the multiple followups with the stake holders & it has helped us improve the candidate experience by not delaying much in terms of giving feedback. ### 40. My ticket even now was not answered properly **Rating:** 0.0/5.0 stars **Reviewed by:** Pradep S. | Head Of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Resume parsing is okayish and they can even improve that well. The point is we cant believe that fully. **What do you dislike about Freshteam by Freshworks?** Ticket will never get answered. My ticket was not answered till now. Team call will get schedule but no one will come back to answer. [95513] : Linkedin Jobs integration Error 98653 These two are ticket numbers **Recommendations to others considering Freshteam by Freshworks:** Not recommended **What problems is Freshteam by Freshworks solving and how is that benefiting you?** ATS automation and updation is seems to be seemless ### 41. Easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Freshteam by Freshworks?** Ability to filter profiles, and create job listings in kanban mode Freshteam profile has very clear UX Interview UX is also very easy to follow Easy to onboard team **What do you dislike about Freshteam by Freshworks?** Struggle to find the profiles you have to screen, you have to go into job listing and then find profiles which is a pain. Doing it for big teams is inefficient and Freshteam has no way around this. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Hiring for the organization Job Listing Integration with the Assessment tool ### 42. Easy Adoption and Rollout **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam helped us streamline the vague processes we had in place for posting a job and screening the candidates. It was easy to set up and customize for our team under a tight deadline too. **What do you dislike about Freshteam by Freshworks?** Many of the features are limited on the free version, like some color customization and posting to external websites. As a non-profit, we can't justify the expense for the full version with our small team. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** The career site removes a lot of headaches around coordinating posting jobs on our website, minimizing extra asks and streamlining the process to get a job posted for our users. ### 43. The perfect solution for all things HR **Rating:** 4.5/5.0 stars **Reviewed by:** Amritansu S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2022 **What do you like best about Freshteam by Freshworks?** The integration of all facilities like attracting new hires, checking the status of onboard employees, exiting employees and management of information is flawless. It is the best Human resource management software I have ever used. **What do you dislike about Freshteam by Freshworks?** - Office location adding and software customization charges a hefty premium on basic pricing. - Features like payslip management and income tax proof submission of employees are absent. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteam has helped a lot in Human resource management. It helps manage data related to employees efficiently.It has helped in hiring new employees and keeping tabs on current ones. ### 44. It has make our working easier in the leave management. **Rating:** 4.0/5.0 stars **Reviewed by:** Bindu T. | Finance and Accounting Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** For employee and Leave management system. It's good for leave approval, and employee onboarding. Filling all the data for employees on a single platform. The dashboard is designed well. **What do you dislike about Freshteam by Freshworks?** One point which I also recommended, if some organisation has only 2nd saturday leave in one feild team then that cannot be done through fresh team. It consist either whole setting for whole week off or none. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We are basically related for leave management part with Freshteam and its working great. Earlier, it was a bulk of mails and documents now a single click and approval is done. ### 45. best working up **Rating:** 5.0/5.0 stars **Reviewed by:** Juan D. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Freshteam by Freshworks?** The app is super intuitive and allows you to report days off easily **What do you dislike about Freshteam by Freshworks?** It is pretty cool, though I would love to see a Google Integration with my calendar or Gmail. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Quickly reporting days off or sickness and getting approved by the manager. Also checking the team and new hires. ### 46. One Stop Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Will P. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2022 **What do you like best about Freshteam by Freshworks?** Ease of use and very intuitive. We found it super easy to setup and customise access. It does what it intends to do and it does it very well! **What do you dislike about Freshteam by Freshworks?** Nothing so far it all works really well. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Streamlining the hiring process for new staff. Holding files and details relevant to them in one place. ### 47. Bespoke **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** like the bespoke aspect of the platform being able to self schedule interviews link to diaries kanaba layout for applicant progress better than others as I have't had the self schedule before **What do you dislike about Freshteam by Freshworks?** Sometimes find it hard to navigate but the team are on hand to help through chat I don't find the training calls useful - we tend to have more of a salesperson on the call who doesn't know the platform and sends us a video **What problems is Freshteam by Freshworks solving and how is that benefiting you?** managing our jobs helping advertise them manage applicants communicate with applicants arrange interviews make offers ### 48. Very good ATS for Recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Bhaskar N S. | VP Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2022 **What do you like best about Freshteam by Freshworks?** Most sections are customisable - interview scorecard, selection workflows, etc. Kanban view and Funnel reports are pretty user-friendly. **What do you dislike about Freshteam by Freshworks?** Follow-up and support during trial evaluation could have been better. Many features remain unexplored if the team is not well informed. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Ensuring that I track my top candidates and engage with them in a timely manner. ### 49. It is user friendly and easy to operate **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep S. | Head of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Easy of operating the tool is the best thing which I liked **What do you dislike about Freshteam by Freshworks?** The look is a little shabby, which can be improved. **Recommendations to others considering Freshteam by Freshworks:** It's a user-friendly tool, which can be used for recruitment/hiring and interview process tracking purposes. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** finding relevant profiles and workflow which gives clarity as to what is the current status of the profile. ### 50. It's so easy to automate and it makes the HR process seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** I like that the support team is helpful and the app is easy on the eyes and functional. It's not overbearing and it's easy to navigate compared to other HR apps that I've encountered **What do you dislike about Freshteam by Freshworks?** You'd have to tailor some things such as national holidays to your geo-location etc. It would be better if you can pick your location and these things become tailored **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It's helping us keep track of holidays, staff performance in regards to productivity(sick/earned leaves etc) and also gives a brief overview of each staff, their records etc. ## Freshteam by Freshworks Discussions - [What is the best way to manage onboarding process](https://www.g2.com/discussions/what-is-the-best-way-to-manage-onboarding-process) - 1 comment, 1 upvote - [View Freshteam by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshteam-by-freshworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A10%3A29+-0500&secure%5Bsession_id%5D=b019aa40-7e19-490a-a9ac-b4e9550c4448&secure%5Btoken%5D=153d00065aff67b9e8117081f8784f80dfe10a6c382d0f16663496af4e91a17e&format=llm_user) ## Freshteam by Freshworks Features **Logistics** - Export - Upload - Employee Directory **Platform Basics** - Performance - Security **Basics** - Reporting - Interoperability - Performance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Offer Letter Approvals - Offer Letter Templates **Editing & Design** - Update - Details - Restructure **Platform Functionality** - Customizability - Mobility **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Onboarding Notifications **Platform Data** - Reporting - Alerts and Notifications - Platform Search **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Agentic AI - Org Chart** - Cross-system Integration - Proactive Assistance **Platform Data** - Onboarding Process Reporting **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Freshteam by Freshworks Alternatives - [Workable](https://www.g2.com/products/workable/reviews) - 4.4/5.0 (684 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,508 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) - 4.4/5.0 (1,779 reviews)