Freshteam by Freshworks Reviews & Product Details

Freshteam is easy to use, with an intuitive interface that allows our recruitment team and hiring managers to collaborate smoothly with minimal training. The implementation was quick and painless, allowing us to start posting jobs and managing candidates almost immediately. We use the platform daily as our central recruitment hub, and it has streamlined our hiring workflows significantly. The feature set is just right for our needs—focused, yet comprehensive enough to manage everything from job postings to candidate tracking. Customer support is responsive and helpful when needed, and overall the tool fits well into our daily operations. Review collected by and hosted on G2.com.

Despite its strengths, Freshteam has limited flexibility in customization, particularly when adapting recruitment workflows for different departments or role types. While the system is easy to implement, integrations with other tools (like calendars or HR platforms) can be clunky or insufficient without workarounds. The number of features can feel somewhat constrained for teams needing more advanced reporting or automation. While customer support is generally helpful, response times can be slower during high-priority situations. Lastly, though we use it frequently, scaling beyond basic recruitment use cases would require more robust capabilities than Freshteam currently offers. Review collected by and hosted on G2.com.

It is an ok tool for somethings but the way we were using it was not suitable for scaling. Review collected by and hosted on G2.com.

Limitations in the way we wanted to use it but more conventional uses were ok. I found customer support limited in their understanding our needs. Review collected by and hosted on G2.com.

The most helpful feature is the generation of reports. We're able to track the entire recruitment cycle of a candidate on a daily/weekly/monthly basis. The entire process is just automated and once you set up the key attributes you require in your reports thats it. You are free to customize the criteria and then the mail is automated based on your desired timeline. Review collected by and hosted on G2.com.

One downside of the tool is that there are a number of bugs which keeps on occuring showing an error. though these are not very frequent but they act as a setback for a fast paced hiring environment. There also is this occur which has been very frequent in the past few months i.e. once you draft a mail to the candidate and send it across the page shows an error 404. Though it shows an error yet the mail is sent to the candidate. At times the same mail is sent twice to the candidate. This is a major drawback in the software as the experience is not smooth enough. Review collected by and hosted on G2.com.

It has a user-friendly interface that is intuitive and easy to navigate.

The ATS tool is useful to capture all the candidate-related information and additional fields can be added to capture more information. There is no limit on the number of jobs that can be opened and each job can be assigned to a recruiter.

The reports section has advanced analytics which is very helpful to understand the hiring process. Freshteams made it easy to track and manage candidates, in turn making it easy to review applications, schedule interviews, and collaborate with the hiring team. Review collected by and hosted on G2.com.

As soon as a job is closed or kept on hold, the applicants attached to that particular job get unassigned and will be moved to the talent pool, which is a downside because searching for the candidates who were listed for that particular job will no longer be seen in that job. Review collected by and hosted on G2.com.

Freshteams helps us to streamline communication and project management. It has helped our team to collaborate more efficiently and boost productivity. Managers can keep track of all leaves, attendance and time management. Review collected by and hosted on G2.com.

The mobile application could have additional features for a consistent experience across devices. Review collected by and hosted on G2.com.

I was hoping to use it to automate my upcoming appointment reminders, as well as to send out automated follow ups. The process was much more cumbersome than expected. Review collected by and hosted on G2.com.

I paid for the full year to get a discount, then as my assistant dove into the setup, it was much more cumbersome and taking a lot longer than anticipated. I switched to another vendor, Thryv, and within a week's time, we have more setup than we did in a month of Freshworks. Unfortunately due to their return policy, I'm out for an entire year's investment, but the ease I have with another vendor is worth that loss to me, and it's a valuable lesson for me to learn: not to prepay a year before I fully vetted something out. Review collected by and hosted on G2.com.

I love the user-friendly interface which enables one to manage everything at one place. Review collected by and hosted on G2.com.

The pricing seems to be a bit high as compared to value created. Review collected by and hosted on G2.com.

Simple UI and many features, which helps in many tasks. Review collected by and hosted on G2.com.

Hiring candidates is not up to expectations. Review collected by and hosted on G2.com.

The UI is so pretty, platform so intuitive, easy to learn and use. I enjoy shortlisting with this platform so much because it makes my work so easy!

I al Review collected by and hosted on G2.com.

Honestly, I haven't found one thing to complain about. Freshteam is serving my company very well and I am happy with it. Review collected by and hosted on G2.com.

It is a very efficient track of employees and applicants tracking. Nevertheless, it's easy to manage your team Review collected by and hosted on G2.com.

I love everything so far, except that sometimes the notification doesn't show. Review collected by and hosted on G2.com.