--- title: Freshteam by Freshworks Reviews meta_title: 'Freshteam by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 285 reviews by the users' company size, role or industry to find out how Freshteam by Freshworks works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 285 scale: '5' date_modified: '2026-07-07' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- # Freshteam by Freshworks Reviews **Vendor:** Freshworks **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.4/5.0 **Total Reviews:** 285 ## About Freshteam by Freshworks Freshteam is the smart HR software for growing businesses. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - all in one place. Freshteam helps attract and source top talent through various channels - a quickly customizable career site, integration with multiple free and premium job boards, and social media channels. Once the candidates are in, the recruiters can collaborate with the hiring managers to screen and interview them, share feedback, leave notes for each other, and finally, hire and roll out offers to the best candidates. Freshteam also enables the HR team to onboard new hires even before day one - whether it’s getting forms filled, documents signed, or handing out handbooks, Freshteam can do it in a few clicks. In addition, it also allows you to create an onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents, etc. The HR software also takes complete care of employee time off, employee and manager self-service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends, and more. The Android and iOS apps enable you to carry out important actions on the go. Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software, etc. – with more than 150000 businesses worldwide, including Cisco, Honda, Chargebee, The Atlantic, JCDecaaux, and PharmEasy. ## Freshteam by Freshworks Pros & Cons **What users like:** - Users praise the **ease of use** of Freshteam, finding it intuitive and efficient for managing recruitment processes. (9 reviews) - Users appreciate the **efficient interface** of Freshteam, which simplifies candidate management and collaboration significantly. (6 reviews) - Users appreciate the **user-friendly and intuitive interface** of Freshteam, making candidate management seamless and efficient. (6 reviews) - Users value the **easy access** to Freshteam, enabling seamless collaboration and efficient management of recruitment processes. (4 reviews) - Users appreciate the **intuitive navigation** of Freshteam, making it easy to manage candidates and streamline hiring processes. (4 reviews) - Comprehensive Features (3 reviews) - Customization Focus (3 reviews) - Easy Tracking (3 reviews) - Helpful (3 reviews) - ATS (Applicant Tracking System) (2 reviews) **What users dislike:** - Users find the **candidate management process confusing** , as applicants are unassigned when a job is closed or on hold. (3 reviews) - Users face **integration issues** with Freshteam, experiencing clunky connections with essential tools like calendars and HR platforms. (3 reviews) - Users note **missing features** in Freshteam, particularly in reporting and mobile application capabilities, affecting overall usability. (3 reviews) - Users face frequent **notification issues** that disrupt the hiring process and hinder a smooth user experience. (3 reviews) - Users experience **poor customer support** , citing limited understanding and slow response times during critical situations. (3 reviews) - Access Limitations (2 reviews) - Users find the **cluttered dashboard** and unassigning of applicants problematic, complicating candidate searches after job updates. (2 reviews) - Users experience **email issues** with Freshteam, facing errors and duplicate sends that disrupt the hiring process. (2 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) ## Freshteam by Freshworks Reviews ### 1. Easy for everyone to manage! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan E. | General Manager, Compliance & Data Protection Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam is brilliant as it's easy for everyone involved in the hiring process (C-level, managers, recruiters etc) to see all the information needed about a candidate and previous notes from colleagues. **What do you dislike about Freshteam by Freshworks?** The look and feel, is in my opinion, a little outdated and reminds me more of something you'd see on WindowsXP. A fresh lick of paint and more automation and better look and feel would be perfect. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We struggled with how to make a nice experience for applicants, but also meet our need for all stakeholders involved to have their meetings with the applicant and see previous notes. Freshteam solves this with ease. ### 2. Great product for managing candidates and interview processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Freshteam by Freshworks?** Automated candidate tracking Automated job board postings Ease of use for posting jobs on the product and being able to export to other formats Ranking system and timeline **What do you dislike about Freshteam by Freshworks?** Finding all the specific pages and settings is sometimes a little tricky as they can be located in different menus/places but it is very easy to use once you know where everything is. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Automated candidate tracking - as candidates apply through the system they are logged and a timeline of events is built up. Automated job board postings - with this feature you can post jobs to the big free job boards and also export the job descriptions to a file which can be used elsewhere if required. ### 3. An easy to use and implement ATS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** The system is quite easy to implement, understand and customize. I like that it creates a live jobs page that you can link to your corporate site. **What do you dislike about Freshteam by Freshworks?** I wish the ability to search keywords across all candidates was better and more robust. An improvement would be to allow for boolean searches across resume data. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** The ability to have live updates on candidates that everyone can see at the same time. Prior to implemented Freshteam, we were using an Excel spreadsheet to track candidates. ### 4. OK but ive seen better **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** The team calendar the colours are useful but its annoying that not all the team can see it **What do you dislike about Freshteam by Freshworks?** There is so much, features we were told would be out in 2022 have not materialised, support is awful, random holidays are being deducted for no reason. There are so many improvements i would want to see but these are already available with competitors so i will just move to them. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Nothing as support is all done via email and they never understand the problem. ### 5. Really good for what it does **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** We use it for basic employee management and time off functionality. It is really good for what it does and we are very happy with it for the moment. Much better than the others we have tried in the past **What do you dislike about Freshteam by Freshworks?** We would like more options to be included in our current plan **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Moving away from word documents and excel sheets Freshteam gives our admins the ability to record onboarding status, time off and other functionalities within a simple and easy to use interface. ### 6. Seamless experience. Workflows are well defined **Rating:** 4.5/5.0 stars **Reviewed by:** Vibhor K. | Manager-TA, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Generating the custom reports. Updating the status of the candidates **What do you dislike about Freshteam by Freshworks?** Nothing as of now from a Recruitment perspective. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Automating the recruitment process and reporting for me was the main botelneck. I am satisfied with the solution provided by the freshteam ATS. ### 7. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** nidhi s. | Director HR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Freshteam by Freshworks?** easy UI, good customization, good links with hiring job boards **What do you dislike about Freshteam by Freshworks?** should include PMS, that will make it end to end employee HRMS **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Applicant tracking system is very good and easy to navigate, least amount of training required ### 8. I'm using the Freshteam for over an year and I'm satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Freshteam by Freshworks?** Easy to find my teammates' contacts, the company's structure, applying for vacation. There are web and mobile versions - it's convenient. Also I use the feature of interviewing candidates and I like it. **What do you dislike about Freshteam by Freshworks?** I would suggest adding integration with e.g. Jira or any other tasks tracker systems. Another interesting feature is growing tree. It describes the possible routes for employees to become greater. **Recommendations to others considering Freshteam by Freshworks:** No reason to not choose the Freshteam. It's really great software that helps teams be more productive. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** First of all, applying for vacation. Also I can see all my colleagues and the company's chart. It helps me to be more productive, don't spend time to insignificant things. ### 9. Great Product for easy and powerful recruiting! **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas S. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Freshteam by Freshworks?** I very much like the Job Board it is easy to understand and move around. The Career site feature is amazing and it provides complete customization according to our branding style. **What do you dislike about Freshteam by Freshworks?** I wanted the product to have an integration feature with Hackerrank or hackerearth to create and send test automatically to applicants. AMCATS or any other test platforms would be great if available for integration **Recommendations to others considering Freshteam by Freshworks:** Great for All the HR needs of your organization. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We use it Recruit Interns, collect their details, and send further process details to their email address. We also used their career site feature and gave the link on our recruiting platform. ### 10. Convenient, User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Kesavan V. | Talent acquisition partner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Freshteam by Freshworks?** Reports generation, UI design looks good **What do you dislike about Freshteam by Freshworks?** Sometimes it's difficult to add profiles due to some unknown error **What problems is Freshteam by Freshworks solving and how is that benefiting you?** In terms of tracking overall details for generating reports and its automats most of the work ### 11. Currently as the hiring and attendance is not into one platform. It's not fully developed into HRMS. **Rating:** 3.0/5.0 stars **Reviewed by:** Tarang D. | Head of department, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Conversation related to recruitment approvals and pipeline to see where we are now. **What do you dislike about Freshteam by Freshworks?** Price that we need to pay for getting them on team whereas it's not any helpful without fully integrated into HRMS **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Somewhat. ### 12. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Lyka F. | Trainer and Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Freshteam by Freshworks?** It is very easy to use. I haven't experienced any issues using it. Filing a leave is easy. Editing your Profile Information is easy. You can easily track your activities. **What do you dislike about Freshteam by Freshworks?** I am very much satisfied with it but just a suggestion, maybe try to enable time management and other apps integration such as Time Doctor, Hubstaff, Monitask, Ring Central etc. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** - Saving info in the database in real-time. - Easier leave approvals and processing. - Customizable - Cost-effective - Paperless transactions - User friendly Highly recommended web tool ### 13. Great platform for hiring and managing day to day work **Rating:** 5.0/5.0 stars **Reviewed by:** Kiranpal S. | Senior scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Shortlisting of candidates and Job profile **What do you dislike about Freshteam by Freshworks?** Ease of accessing candidate profile can be improved **What problems is Freshteam by Freshworks solving and how is that benefiting you?** My job as an hiring manager is quite sorted. It automatically sends mail to the rejected and selected candidates ### 14. made our HR simple **Rating:** 4.0/5.0 stars **Reviewed by:** Altug K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam made tracking our employees holiday a breeze. It was the only solution I could find to fit my needs at the price range **What do you dislike about Freshteam by Freshworks?** There isn't much I've seen that I dislike. I haven't had any issues or bugs so far! **Recommendations to others considering Freshteam by Freshworks:** Go for it **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteam helps me keep track of my employees holiday entitlement and any HR information that I need. It automates the process, so the employees themselves can handle it while I see their requests and changes reflected in my account. A great solution. ### 15. Fresh Teams recruitment module has to have little more interactive features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** FreshTeams has a great workflow, CV repo, recruitment process streamlined **What do you dislike about Freshteam by Freshworks?** When it comes to sending reminders to the requestor, commenting on a particular Job, or candidate profile , it is not intuitive or easily available **What problems is Freshteam by Freshworks solving and how is that benefiting you?** My team is extensively using the recruitment workflow. Somehow the dashboard and status update for recruitment is at hiring managers fingertips. So the communication time or rather staus reporting is reduced for team ### 16. Easy to use HR software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Freshteam by Freshworks?** Straightforward dashboard with very useful tabs. **What do you dislike about Freshteam by Freshworks?** Two weeks' notice for vacation days - does not send a notification to managing member for a request if the date is less than two weeks. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Easy use of HR-related work ### 17. Has been a great experience so far **Rating:** 5.0/5.0 stars **Reviewed by:** Oshane G. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Navigation of the interface is easy; also easy to connect with others. I can easily apply for leave,or see any upcoming interviews that will assure me a promotion! lol **What do you dislike about Freshteam by Freshworks?** A bit lacking; it should be more user-friendly and decorative. It should be a welcoming screen of a nice background wallpaper or some UI experience that allows the user to feel fascinated by the site **What problems is Freshteam by Freshworks solving and how is that benefiting you?** So far, It organizes my interviews within my shift; which was a huge issue for me when using my calendar ### 18. It is very likely since it allows the information to be stored correctly. **Rating:** 3.0/5.0 stars **Reviewed by:** Katherine D. | Agente de calidad de software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Freshteam by Freshworks?** What I like most about Freshteam is that it provides me with the ease of managing candidate applications easily, giving me complete fluidity in the exchange of information. **What do you dislike about Freshteam by Freshworks?** I think it can be costly for very small companies with low hiring needs. **Recommendations to others considering Freshteam by Freshworks:** It has many advantages when using data analytics to select the most qualified candidate. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** In Freshteam, we can say that it delivers on its promise, which is to save resources in the human talent area. By resources, I mean time, money, paper, and even doing without personnel who do not add value. ### 19. Freshteams for recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Carole C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Freshteam by Freshworks?** Freshteams is easy to use and to customise. We have customised the Freshteam recruitment process to perfectly fit and improve our internal processes. We researched a number of ATS systems and found Freshteams to be the closest fit to our requirements at a very reasonable cost. **What do you dislike about Freshteam by Freshworks?** Freshteams does not have all the reporting capabilities we would like, however they are currently working on this and we can expect it during the course of 2022. **Recommendations to others considering Freshteam by Freshworks:** Freshteams is an excellent product with great support and it is good value for money. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We were looking for an ATS system that would enable our recruitment team to track candidates and automate processes so that we would be able to communicate effectively with the candidates throughout the process and comply with POPIA. ### 20. Good ATS **Rating:** 4.0/5.0 stars **Reviewed by:** Sushmita V. | People Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Easy to use. Good straightforward, simple ATS **What do you dislike about Freshteam by Freshworks?** Nothing much. Wish they allowed unlimited users **Recommendations to others considering Freshteam by Freshworks:** Go for it! **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Affordable ATS that does not have onboarding formalities. Readymade solution. ### 21. Easy to use and install **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Freshteam by Freshworks?** Ease of use, good price. We were not used to using a Talent Acquisition platform so all of the features are new to us, but our recruiter has worked with multiple platforms and she has nothing but positives about it. **What do you dislike about Freshteam by Freshworks?** As with any platform, learning the features takes a little while but this one is straightforward. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Talent Acquisition and resource management. ### 22. Best Experience i ever hard with an ERP application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** I like the Customer support from the freshteam the most. We never had any bad experience with the support. We recommend everyone to try this over any other erp platforms at least once. **What do you dislike about Freshteam by Freshworks?** Some aspects of the UI is disappointing, which I hope you people are working hard to bringup modifications. Also please try to rollout some more competitive functionalities and features so that users will be excited **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We are able to handle our tasks and jobs more easily ever than before. The workflows are highly smoother now, which makes our productivity much more higher in long term ### 23. With Freshteams our recruitment process has streamlined to a large extent. Very happy with it. **Rating:** 5.0/5.0 stars **Reviewed by:** Sreekanth K. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** It is feature-rich and customizable very easily. **What do you dislike about Freshteam by Freshworks?** Integrations could be better, tried with Naukri & LinkedIn **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Organizing all my recruitment activities ### 24. Nice looking interface, terrible UX **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** The Interface is nice. Good to see company hierarchy visually. The hire section swim lane view is good **What do you dislike about Freshteam by Freshworks?** The holiday section is really clunky. Difficult to book in future holiday and see a full calendar that is rolling (so if someone's holiday straddles the month you can see the full thing) . Terrible aggregation, pie charts of holiday time booked is useless. Editing feedback in the hire section is temperamental, have lost whole sections of feedback which is frustrating. Have taken to recording candidate feedback in a different programme and then pasting into the freshteam interface. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** The hire section is good for showing visibility of candidates throughout the process and communication with them ### 25. Product is good an easy to use with all the required functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav M. | VIce President - Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** It's easy to use, a seamless flow. The best thing about the prouct is that you have full control and can easily customize the things as per your business need. **What do you dislike about Freshteam by Freshworks?** Nothing as such for now. Product is solving our problem statement of Tracking all applications. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** The hiring process is now seamless and everything is visible and transparent ### 26. Ease of managing end to end recruitment process **Rating:** 4.0/5.0 stars **Reviewed by:** Nataraj S. | CTO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Freshteam by Freshworks?** Prior to FreshTeam, most of our recruitment process was manually managed using excel files. We were struggling to manage application tracking, candidate status tracking and the overall sourcing pipeline. With FreshTeam we've streamlined the entire recruitment process. Most of our recruitment activities like - Job Posting, Written Test and candidate notifications are automated using FreshTeam features. Integration options are one of the best things in FreshTeams. **What do you dislike about Freshteam by Freshworks?** Reporting is not user friendly. FreshTeam publishes canned reports but they are not intuitive or user-friendly. Self serve reporting is a major version (might be the limitation of our subscription). Need to improve on access control on specific sections of the candidate profile. **Recommendations to others considering Freshteam by Freshworks:** An easy to set-up ATS and Recruitment platform. Requires minimal administration and maintenance effort. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Job postings - Simplified, single point for job postings. Application/Candidate tracking - Easy to identify duplicates (time saver as we deal with multiple hiring partners). Hiring vendor or partner access / management - Ease of sourcing from 3rd party vendors. Recruitment scorecard - We are able to easily implement our career framework at hiring itself. Automated technical tests by integration with 3rd party apps / platforms. Interview scheduling and feedback tracker. Integration with job portals - Reduces lot of manual effort. ### 27. The best platform for Team Management **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay M. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Freshteam by Freshworks?** The best part the fresh team is it helps us to identify the availability and also help team to track the time off and leaves and other team related activities. It have the good tracking UI and it's good as compare to Greathr tool **What do you dislike about Freshteam by Freshworks?** I used it as a user to manage my time availability with the team, so here I was stuck to fidn the proper leave records and also quite complex for initial days while using it **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteam helps us to manage our leave records and also share our records availability to others. It helps us alot to working in a active and super friendly team. ### 28. A great tool, for some Jobs **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam is an excellent tool for managing recruitment - it has a comprehensive workflow to help manage the pool of candidates, the process and all relevant communications. **What do you dislike about Freshteam by Freshworks?** It is not an HR management system - it is completely devoid of any element of performance management. **Recommendations to others considering Freshteam by Freshworks:** Be clear about what challenges you are looking to address with Freshteam - for recruitment and onboarding it offers a robust solutions - just don;t expect it to be a complete HR solution. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteam has helped by providing a comprehensive process and structure to recruitment. ### 29. All in One Master Software **Rating:** 5.0/5.0 stars **Reviewed by:** Shivank J. | Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** The features and functionality. The UI and the UX is great. The software is extremely easy to use and the user experience and design is great. **What do you dislike about Freshteam by Freshworks?** Nothing as such. But may be it can integrate with other softwares more in general. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It's automating our Human Resource Hiring and Management end to end. ### 30. Cloud HR tool for great for SMEs **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Head of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** It is cloud-based and has a native iOS application. It makes it really easy to collaborate with our HR team and we can work on recruitments together (e.g.: communicating with candidates, adding comments). **What do you dislike about Freshteam by Freshworks?** It is difficult to see which colleagues are on holiday, sick leave or working from home on specific dates. Especially for an SaaS company, this is vital information where the majority of the team is working remotely. **Recommendations to others considering Freshteam by Freshworks:** iCal subscription for overviewing off days. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We keep track of holiday, sick leave and home office requests and approvals. We store employee personal data. We create new job postings and conduct the entire recruitment process here. ### 31. Amazing price for value with helpful features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Customizable hiring workflows, career page, automated workflows, score cards, integration with LinkedIn, intuitive to use, candidate self-schedule feature **What do you dislike about Freshteam by Freshworks?** does not have an integration with slack and does not provide a URL to add to google calendar (you can only see employees' time-off by accessing the platform) In the employee profile, you can only attach one document at a time. One field does not allow you to update multiple docs. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** recruitment processes are now more organized than ever and we can save time with the automated and personalized workflows ### 32. It was a decent experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nivedita G. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Quite impressed with the app's interface. Great customer service. It was a good experience overall. **What do you dislike about Freshteam by Freshworks?** Not that we dislike anything about Freshteams, it's just that there was no appraisal management at the time. Wish they had it. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It helped us manage the employee database which was quite a hassle before. ### 33. Best hiring solution from the Fresh works team. **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel T. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Freshteam by Freshworks?** We used Freshteam for more than 1 year in our company setting up automatic update emails for candidates& stagewise hiring journey based on application is super easy. **What do you dislike about Freshteam by Freshworks?** Nothing so far all features added what i need **What problems is Freshteam by Freshworks solving and how is that benefiting you?** setting up automatic update emails for candidates& stagewise hiring journey based on application ### 34. Using Freshteam has streamlined our recruiting efforts in the company. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam is extremely user-friendly. Even departments unfamiliar with ATS can navigate this system. **What do you dislike about Freshteam by Freshworks?** I have not found much that I dislike about Freshteam. Any issue that I've had has been quickly resolved by Customer Support. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Organization, Custom URL functions, and the automation functions are an incredible time saver. ### 35. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** It is very easy for me to manage Different candidates across different Jobs at the same time. **What do you dislike about Freshteam by Freshworks?** Sometimes it takes time to make sure that posting is linked to every job board there. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** It has helped me manage hundreds of candidates' information at the same time. ### 36. This has made tracking applicants very easy and smoothened our process of recruitment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Freshteam by Freshworks?** Integrations with LinkedIn and other platforms. Integration with our website's careers page. Easy configurations. Good dashboard. **What do you dislike about Freshteam by Freshworks?** There is nothing that we are disliking at the moment. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Recruitment tracking, providing candidate interview feedback, dashboard makes it easy for the periodic recruitment status review. ### 37. Easy to use and find everything you need, working calendar integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Camilo L. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Good UX that is easy to learn and easy to find anything you would need. **What do you dislike about Freshteam by Freshworks?** Haven't found bad things about the product, I think it hits the sweet spot between simplicity and features. When reviewing candidates I would like to suggest other roles for hiring instead of the current role, but i think adding complexity may not be good for the product. **Recommendations to others considering Freshteam by Freshworks:** It's easy to use and easy to find the info you need and easy to alight your team for tracking applicants, What else you need ? **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Streamlined and organized candidate management. Good for remote and flexible teams. ### 38. An Agile, Quick to use HRMS tool **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya S. | Head of Global Presales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2022 **What do you like best about Freshteam by Freshworks?** The home dashboard is simple and intuitive to use. The best feature is the candidate summary page where you find the details from the CV auto-populated with their summary and status of the candidates. It is very easy to take next steps based on the information captured on this page. The candidate sourcing metrics are also very clean and simple to use. **What do you dislike about Freshteam by Freshworks?** At present, the product covers less features on candidate onboarding. This is a crucial part during COVID times where remote onboarding has to be facilitated well. Hopefully, we would see this launched with Freshteams soon **What problems is Freshteam by Freshworks solving and how is that benefiting you?** At the core heart, our major problem is hiring the right candidates. Freshteams has been really helpful in tracking and facilitating that. We will continue to use Freshteams to solve more of our hiring challenges in the future ### 39. Seamless Integrations and friendly support **Rating:** 5.0/5.0 stars **Reviewed by:** Harish K. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Knowledgeable support staff and extended integration possibilities. **What do you dislike about Freshteam by Freshworks?** More integrations via marketplace rather than having to use Zapier or third-party tools. For example, Freshdesk-Freshteams integration to share form submission data. **Recommendations to others considering Freshteam by Freshworks:** Map your business goals & requirements and discuss with the team at Freshworks to maximise the product's potential. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Saved staff time and a consolidated suite of products that work well together. ### 40. The most friendly tool of HR team **Rating:** 5.0/5.0 stars **Reviewed by:** Maysa R. | Customer Success Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** The way we can do to track the steps of the candidate until he became an employee and also, when he left company. **What do you dislike about Freshteam by Freshworks?** I don't have any big concerns about it.. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Freshteam gives the possibility of tracking the journey of the candidate. ### 41. Works all good in our IT recruitment agency **Rating:** 4.0/5.0 stars **Reviewed by:** Jarosław J. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Easy to learn how to use this software. Easy to change some settings and adjust them to the needs of the team. **What do you dislike about Freshteam by Freshworks?** I think everything is ok. Maybe I would add a CRM tools to monitor the relationship with customers (it is from HR agency perspective) **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We organise our all work in HR agency with this tool ### 42. Best in class recruitment/mini HRIS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** The customizable recruitment forms, the ease of use for potential applicants. **What do you dislike about Freshteam by Freshworks?** On "free" there are slightly too many withheld features. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We run on SaaS and Freshteams is head and shoulders above any other free versions of ATS out there ### 43. My review for Freshteam ATS **Rating:** 4.5/5.0 stars **Reviewed by:** Anusha M. | HealthCare Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam ATS is the best one for Job Postings in all free jobs and we can even do a conversations onboarding schedule Interview, the update offers and hires everything will do. **What do you dislike about Freshteam by Freshworks?** I found this is pretty easy to use, but I feel that manual resume phrasing options should be better, other than this I do not have many complaints! **What problems is Freshteam by Freshworks solving and how is that benefiting you?** We can do vendor management share the job description through URL, although we can set up the time off and track candidates' updates and can create a new task. Templates feature everything is cool. ### 44. Freshteam review **Rating:** 5.0/5.0 stars **Reviewed by:** Vishnu N. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Freshteam by Freshworks?** Managing the candidates details and scheduling interviews was very easy, also putting comments is very easy; hiring and not also hiring maybe is a good option. App is awesome **What do you dislike about Freshteam by Freshworks?** I dislike the the white editor similar to notepad is not that much user friendly, need that part of the freshteam application should be optimised and should include some more features **Recommendations to others considering Freshteam by Freshworks:** Just make sure you have a good internet connection, rest of the stuffs will be taken care of by freshteam **What problems is Freshteam by Freshworks solving and how is that benefiting you?** There are no problems are i am solving with freshteam , i am only sorting candidates name , as an interviewer it helps me a lot to categorise the candidate and taking interviews. ### 45. Takes care of all admin needs for end-to-end recruitment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Customer support has been fantastic. Not a single query has gone unanswered. I think good customer support really sets Freshteam apart from other similar tools. **What do you dislike about Freshteam by Freshworks?** It can be a bit rigid in its own rules without much room for customisation as per business needs. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Making application and interview tracking much easier and more tech-driven. We are using most of the features on Freshteam and have had little need to supplement it with other tools. ### 46. My review for Freshteam **Rating:** 4.0/5.0 stars **Reviewed by:** charan k. | Healthcare recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Freshteam by Freshworks?** Freshteam is a great ATS to save data like candidates' resume and their information. and it is also useful for job posting on multiple social networking sites and it is user friendly **What do you dislike about Freshteam by Freshworks?** I don't have any negative feedback from my end I found it is very helpful for all the start-up companies like us. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** I have been recruiting candidates from different locations and onboarding them and updating their profiles according to their level of performance. the best thing is we can use the templates and share them accordingly. ### 47. Great product, great value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** The initial setup was easy and the product continues to be developed with some great features **What do you dislike about Freshteam by Freshworks?** the reporting was tricky at first, but overcome with some help **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Communication between colleagues and applicants is a breeze ### 48. freshdesk is for the smartest way of working nowadays. **Rating:** 4.0/5.0 stars **Reviewed by:** lucia d. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Freshteam by Freshworks?** Firstly, I like the design and the way the structure of the platform helps me to organize better my work. The competition games are also lit. **What do you dislike about Freshteam by Freshworks?** Some bugs come and go, but will never stop me from doing what I have to do, so it's kind of fine. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** i'm faster as never ### 49. Works Good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Freshteam by Freshworks?** We are able to collaborate on new hires amongst different teams **What do you dislike about Freshteam by Freshworks?** I think we need a more granular sharing of leads **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Makes it seamless to onboard and offboard new hires and employees ### 50. Good software and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** System can do a lot of different workflows and streamline processes and applicant tracking. **What do you dislike about Freshteam by Freshworks?** Learning Curve can be long, but once learned it makes sense **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Tracking applicants and managing workflows. Smoothing out process efficiency. ## Freshteam by Freshworks Discussions - [What is the best way to manage onboarding process](https://www.g2.com/discussions/what-is-the-best-way-to-manage-onboarding-process) - 1 comment, 1 upvote - [View Freshteam by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshteam-by-freshworks/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+12%3A58%3A14+-0500&secure%5Bsession_id%5D=4fb560e8-ac70-477a-bf79-98211b07629f&secure%5Btoken%5D=a26f580acb808e4fc5a401bcffd162a6c72d1cbde30985634b34c1177a423487&format=llm_user) ## Freshteam by Freshworks Features **Logistics** - Export - Upload - Employee Directory **Platform Basics** - Performance - Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Offer Letter Approvals - Offer Letter Templates **Editing & Design** - Update - Details - Restructure **Platform Functionality** - Customizability - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Onboarding Notifications **Platform Data** - Reporting - Alerts and Notifications - Platform Search **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Agentic AI - Org Chart** - Cross-system Integration - Proactive Assistance **Platform Data** - Onboarding Process Reporting **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Freshteam by Freshworks Alternatives - [Workable](https://www.g2.com/products/workable/reviews) - 4.4/5.0 (686 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) - 4.4/5.0 (1,784 reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - 4.4/5.0 (3,856 reviews)