--- title: Freshteam by Freshworks Reviews meta_title: 'Freshteam by Freshworks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 286 reviews by the users' company size, role or industry to find out how Freshteam by Freshworks works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 286 scale: '5' date_modified: '2026-08-09' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- # Freshteam by Freshworks Reviews **Vendor:** Freshworks **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.4/5.0 **Total Reviews:** 286 ## About Freshteam by Freshworks Freshteam is the smart HR software for growing businesses. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - all in one place. Freshteam helps attract and source top talent through various channels - a quickly customizable career site, integration with multiple free and premium job boards, and social media channels. Once the candidates are in, the recruiters can collaborate with the hiring managers to screen and interview them, share feedback, leave notes for each other, and finally, hire and roll out offers to the best candidates. Freshteam also enables the HR team to onboard new hires even before day one - whether it’s getting forms filled, documents signed, or handing out handbooks, Freshteam can do it in a few clicks. In addition, it also allows you to create an onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents, etc. The HR software also takes complete care of employee time off, employee and manager self-service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends, and more. The Android and iOS apps enable you to carry out important actions on the go. Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software, etc. – with more than 150000 businesses worldwide, including Cisco, Honda, Chargebee, The Atlantic, JCDecaaux, and PharmEasy. ## Freshteam by Freshworks Pros & Cons **What users like:** - Users find Freshteam's **user-friendly interface** enhances navigation and simplifies candidate management effectively. (9 reviews) - Users appreciate the **efficient interface** of Freshteam, making candidate management and collaboration seamless and intuitive. (6 reviews) - Users appreciate the **user-friendly interface** of Freshteam, finding it intuitive and efficient for managing hiring processes. (6 reviews) - Users find Freshteam's **easy access** invaluable, streamlining collaboration and management in recruitment with minimal training. (4 reviews) - Users appreciate the **intuitive navigation** of Freshteam, allowing for efficient candidate management and collaboration. (4 reviews) - Comprehensive Features (3 reviews) - Customization Focus (3 reviews) - Easy Tracking (3 reviews) - Helpful (3 reviews) - ATS (Applicant Tracking System) (2 reviews) **What users dislike:** - Users express frustration over the **candidate unassignment** and issues with search functionality in Freshteam. (3 reviews) - Users experience **integration issues** with Freshteam, finding it clunky when connecting to various tools and platforms. (3 reviews) - Users find **missing features** in Freshteam, particularly in reporting and mobile app functionality, affecting overall satisfaction. (3 reviews) - Users experience **notification issues** with recurring bugs and errors, hindering a smooth hiring process. (3 reviews) - Users find **customer support limited** in understanding needs, with slow response times during high-priority situations. (3 reviews) - Access Limitations (2 reviews) - Users find the **cluttered dashboard** and unassigning of applicants problematic, complicating candidate searches after job updates. (2 reviews) - Users experience **email issues** with Freshteam, facing errors and duplicate sends that disrupt the hiring process. (2 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) ## Freshteam by Freshworks Reviews ### 1. Fell short of expectations **Rating:** 0.5/5.0 stars **Reviewed by:** Katie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Freshteam by Freshworks?** I was hoping to use it to automate my upcoming appointment reminders, as well as to send out automated follow ups. The process was much more cumbersome than expected. **What do you dislike about Freshteam by Freshworks?** I paid for the full year to get a discount, then as my assistant dove into the setup, it was much more cumbersome and taking a lot longer than anticipated. I switched to another vendor, Thryv, and within a week's time, we have more setup than we did in a month of Freshworks. Unfortunately due to their return policy, I'm out for an entire year's investment, but the ease I have with another vendor is worth that loss to me, and it's a valuable lesson for me to learn: not to prepay a year before I fully vetted something out. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** automating reminders and follow ups ### 2. My ticket even now was not answered properly **Rating:** 0.0/5.0 stars **Reviewed by:** Pradep S. | Head Of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** Resume parsing is okayish and they can even improve that well. The point is we cant believe that fully. **What do you dislike about Freshteam by Freshworks?** Ticket will never get answered. My ticket was not answered till now. Team call will get schedule but no one will come back to answer. [95513] : Linkedin Jobs integration Error 98653 These two are ticket numbers **Recommendations to others considering Freshteam by Freshworks:** Not recommended **What problems is Freshteam by Freshworks solving and how is that benefiting you?** ATS automation and updation is seems to be seemless ### 3. OK but ive seen better **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Freshteam by Freshworks?** The team calendar the colours are useful but its annoying that not all the team can see it **What do you dislike about Freshteam by Freshworks?** There is so much, features we were told would be out in 2022 have not materialised, support is awful, random holidays are being deducted for no reason. There are so many improvements i would want to see but these are already available with competitors so i will just move to them. **What problems is Freshteam by Freshworks solving and how is that benefiting you?** Nothing as support is all done via email and they never understand the problem. ## Freshteam by Freshworks Discussions - [What is the best way to manage onboarding process](https://www.g2.com/discussions/what-is-the-best-way-to-manage-onboarding-process) - 1 comment, 1 upvote - [View Freshteam by Freshworks pricing details and edition comparison](https://www.g2.com/products/freshteam-by-freshworks/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A47%3A36+-0500&secure%5Bsession_id%5D=e1332094-ccb8-4cec-a2c8-fb4d07753764&secure%5Btoken%5D=53a63115dccc28380771376f31d6a11bf353f273d475eb7e5f530bdea881f3be&format=llm_user) ## Freshteam by Freshworks Features **Logistics** - Data Import/Export - Upload - Employee Directory - Social Media Integration **Platform Basics** - Performance - Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - Generative AI **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization - Activity Dashboard **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sourcing** - Candidate Search - Career Page Configuration - Candidate Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Editing & Design** - Update - Details - Restructure **Platform Functionality** - Customizability - Mobility **Platform Basics** - Interoperability - Performance - Integrations - Internal Chat Integration **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow - Application Management - Job Management **Platform Additional Functionality** - Self-Service Portal - Onboarding Notifications **Platform Data** - Reporting - Alerts and Notifications - Platform Search - Real-Time Notifications **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting - Job Management - Employee Referral Management - Campaign Management - Interview Management - Email Management - Recruitment Management - Content Management - Calendar Management - Job Application Management - Customizable Branding **Agentic AI - Org Chart** - Cross-system Integration - Proactive Assistance **Additional Functionality** - Mind Maps - Version Control - Calendar Management - Time Off Requests - Template Management - Self Service Portal - Templates - Real-Time Data - Smart Chart Legend - AI Copilot - Document Management - Design Management - SSL Security - Feedback Management - Applicant Tracking - Succession Planning - Real-Time Notifications - API - Customizable Templates - Access Controls/Permissions - Document Storage - Generative AI - Data Visualization - Workflow Management - Employee Profiles - Organizational Charting - Interactive Elements - Reporting & Statistics - Pulse Surveys - Employee Database - HR Management - Commenting/Notes - Customization - Publishing/Sharing - Employee Onboarding - Task Management - Brainstorming - Single Sign On - Collaboration Tools - Customizable Fields - Training Management - Customizable Reports - Charting - Contact Management - Surveys & Feedback - Employee Photos - Employee Management - Org Chart Creation **Additional Functionality** - Reminders - Mobile App - Status Tracking - Sick Leave Tracking - Overtime Calculation - Reporting/Analytics - Time Tracking - API - Employee Scheduling - Employee Database - Role-Based Permissions - FMLA Administration - Self Service Portal - Data Import/Export - AI Copilot - Generative AI - Approval Process Control - Search/Filter - Attendance Tracking - Access Controls/Permissions - Third-Party Integrations - HR Management - Timesheet Management - Leave Tracking - Team Calendars - Reporting & Statistics - Vacation/Leave Tracking - Real-Time Data - Document Storage - Workflow Management - Attendance Management - Payroll Management - Calendar Management - Activity Dashboard - Employee Management - Employee Profiles - Absence Management - Time Off Requests - Performance Management - Approval Workflow - Time Off Management - Customizable Reports - Leave Policy Management - Compliance Management **Platform Data** - Onboarding Process Reporting **Platform Performance** - Marketing Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Adaptive Learning - Natural Language Interaction - Decision Making **Additional Functionality** - Billing & Invoicing - CRM - Resume Database - Talent Pool - Alerts/Notifications - AI Copilot - Email Marketing - Searchable Database - Reminders - GDPR Compliance - Customizable Branding - Customizable Templates - Job Board - Data Import/Export - Recruiting Firms - Reference Checking - Social Recruiting - Internal HR - Job Requisition - Collaboration Tools - Background Screening **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Email Templates - Background Screening - Chatbot - Talent Acquisition - Generative AI - Job Board - Campaign Analytics - Data Import/Export - Careers Page - Reporting/Analytics - Applicant Tracking - SMS Messaging - Built-in ATS - Skills Assessment - Multi-Channel Marketing - Reporting & Statistics - CRM - Internal HR - Customizable Reports - Email Marketing - Employee Onboarding - Resume Parsing - AI Copilot **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot - Generative AI **Additional Functionality** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition ## Top Freshteam by Freshworks Alternatives - [Workable](https://www.g2.com/products/workable/reviews) - 4.4/5.0 (688 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) - 4.4/5.0 (1,792 reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - 4.4/5.0 (3,906 reviews)