Freshteam by Freshworks Features
Platform (8)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 50 Freshteam by Freshworks reviews.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 36 Freshteam by Freshworks reviews.
Internationalization
Based on 36 Freshteam by Freshworks reviews. Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
As reported in 62 Freshteam by Freshworks reviews. Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
As reported in 60 Freshteam by Freshworks reviews. Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
Is accessible from a mobile device and by users on the go. 48 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Reporting
As reported in 47 Freshteam by Freshworks reviews. Provides analytics tools that reveal important business metrics and track progress.
Dashboards
As reported in 55 Freshteam by Freshworks reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Sourcing (5)
Candidate Search
Searches for qualified candidates by integrating with career sites. This feature was mentioned in 93 Freshteam by Freshworks reviews.
Career Page Configuration
Based on 97 Freshteam by Freshworks reviews. Configures branded career page for the users website.
Social Sourcing
Enables the user to share job posting on social channels.
Job Posting
Posts job listings to job boards.
Candidate Sourcing Metrics
Reports where applicants are finding job listings.
Candidate Management - Applicant Tracking System (7)
Candidate Evaluations
Based on 105 Freshteam by Freshworks reviews. Enables users to share feedback on candidates.
Applicant Data Management
Stores applicant data that can be accessed by multiple people on a team.
Hiring Processes Tracking
Tracks a candidates spot in the hiring process.
Automated Resume Parsing
Analyzes resumes and applicant data based on user-selected preferences.
Scheduling
Integrates with calendars and allows the scheduling of phone screens and interviews.
Candidate-Facing Statuses
Enables candidates to view their position in the process.
Workflow Building
Enables the building of custom recruiting workflows.
Platform Content (9)
Forms Library
Based on 23 Freshteam by Freshworks reviews. Provides users with a pre-built library of templated forms related to the hiring process.
E-Forms
Provides electronic forms for employees to complete. This feature was mentioned in 22 Freshteam by Freshworks reviews.
E-Signature
Enables new hires to sign forms electronically. This feature was mentioned in 21 Freshteam by Freshworks reviews.
Offer Letter Approvals
As reported in 46 Freshteam by Freshworks reviews. Provides user with offer letter templates.
Offer Letter Templates
Enables all stakeholders to approve offer letters. This feature was mentioned in 43 Freshteam by Freshworks reviews.
Digital Strategy
Based on 30 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Manages employer branding across mobile, digital, and social media.
Candidate Relationship Management
Based on 33 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Offers a candidate relationship management (CRM) system to track and organize candidates across mobile, digital, and social media.
Employer Branding
Based on 32 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Provides tools that help optimize employer branding on career sites, job portals, and employee testimonial pages.
Social Recruiting
Based on 31 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Provides social recruiting tools, job distribution features, and candidate relationship management (CRM) capabilities.
Platform Additional Functionality (4)
Self-Service Portal
Based on 51 Freshteam by Freshworks reviews. Enables employees to login and view their onboarding process.
Onboarding Notifications
Provides notifications about the onboarding process to both the new hire and manager. This feature was mentioned in 50 Freshteam by Freshworks reviews.
Dashboard
Based on 35 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.
Mobility
Based on 34 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Is accessible from a mobile device and by users on the go.
Platform Data (4)
Onboarding Process Reporting
Provides holistic Metrics on the onboarding process. This feature was mentioned in 25 Freshteam by Freshworks reviews.
Reporting
Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 18 Freshteam by Freshworks reviews.
Alerts and Notifications
Based on 22 Freshteam by Freshworks reviews. Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.
Platform Search
As reported in 19 Freshteam by Freshworks reviews. Find important content or files using keywords, metadata, tags, etc.
Logistics (3)
Export
Export list from Excel. 15 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Upload
Ability to manually upload the employee roster name by name This feature was mentioned in 14 Freshteam by Freshworks reviews.
Employee Directory
Based on 38 Freshteam by Freshworks reviews. Offers a way for users to create and organize a staff directory that is entirely searchable.
Editing & Design (3)
Update
Based on 18 Freshteam by Freshworks reviews. Offer the ability to update the list as a business grows.
Details
As reported in 19 Freshteam by Freshworks reviews. Allow users to indicate different roles and departments on the chart.
Restructure
Provide the ability to rearrange an exisiting chart in case of company restructure. This feature was mentioned in 17 Freshteam by Freshworks reviews.
Platform Basics (5)
Performance
Based on 21 Freshteam by Freshworks reviews. Is consistently available (uptime) and allows users to complete tasks reliably.
Security
As reported in 21 Freshteam by Freshworks reviews. Provides appropriate tools, certifications and encryption to protect against fraud and malicious attacks.
Interoperability
Based on 26 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Connects to external systems and applications as needed to complete team workflows.
Performance
Based on 35 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Is consistently available (uptime) and allows users to complete tasks reliably.
Integrations
Based on 29 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Offers a built-in applicant tracking system (ATS) or integrates with third-party ATSs.
Platform Functionality (2)
Customizability
Based on 21 Freshteam by Freshworks reviews. Allows administrators to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Mobility
Is accessible from a mobile device and by users on the go. This feature was mentioned in 21 Freshteam by Freshworks reviews.
Basics (3)
Reporting
Based on 21 Freshteam by Freshworks reviews. Provides analytics tools that reveal important business metrics and track progress.
Interoperability
Connects to external systems and applications as needed to complete team workflows. 19 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. 22 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Additional Functionality (3)
Dashboard
Has a centralized dashboard for users to interact with 24 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Cloud
Provides a cloud based version of the platform 20 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Mobility
As reported in 18 Freshteam by Freshworks reviews. Is accessible from a mobile device and by users on the go.
Content (2)
Automation
Automates some or all operation related tasks 19 reviewers of Freshteam by Freshworks have provided feedback on this feature.
File Sharing
Provides robust sharing options for communication with both internal and external stakeholders. This feature was mentioned in 16 Freshteam by Freshworks reviews.
Recruiting and Onboarding (5)
Interview Scheduling
Coordinates interview scheduling via email, phone, or text This feature was mentioned in 57 Freshteam by Freshworks reviews.
Onboarding
As reported in 50 Freshteam by Freshworks reviews. Tracks key steps in onboarding process including new employee orientation and employee payroll documents.
Sourcing and Candidate Identification
As reported in 23 Freshteam by Freshworks reviews. Search broad candidate pool to recruit passive talent
Interview Scheduling
Based on 57 Freshteam by Freshworks reviews. Coordinates interview scheduling via email, phone, or text
Applicant Tracking
Based on 40 Freshteam by Freshworks reviews. Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process.
Platform Performance (3)
Automation
Based on 30 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks.
File Sharing
Based on 30 Freshteam by Freshworks reviews and verified by the G2 Product R&D team. Provides robust sharing options for communication with both internal and external stakeholders.
Reporting
Provides analytics tools that reveal important business metrics and track progress. 24 reviewers of Freshteam by Freshworks have provided feedback on this feature.
Generative AI (1)
AI Text Generation
Allows users to generate text based on a text prompt.
Recruitment Platform - Recruitment Platforms (6)
User Permissions
Gives administrators the power to restrict views, functionality, access, and abilities by role.
Sourcing
Creates an automated, passive source of potential candidates.
Interviews
Schedules, manages, and hosts live or records video interviews.
Dashboard
Provides a detailed analytics dashboard with customization options.
Internationalization & Locationalization
Allows users to use the platform in multiple languages and provides localization options
Customization
Lets administrators customize to accomodate unique workflows with custom rules, fields, views, or algorithms.
Recruitment AI - Recruitment Platforms (3)
Candidate Matching
Provides advanced candidate matching or allows for the creation of an "ideal" candidate profile.
Gen AI in Talent Acquisition
Provides generative AI for the creation of job descriptions, onboarding materials, or talent acquisition tasks.
Engagement
Uses automated messaging, tracking, or a chatbot to assist in candidate engagment.
Agentic AI - Org Chart (2)
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Applicant Tracking Systems (ATS) (3)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Onboarding (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Recruitment Platforms (3)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
AI - Applicant Tracking Systems (ATS) (3)
Predictive Insights
Admin can use predictive AI analytics to better match candidates to positions.
AI Job Description
Users can generate job descriptions with generative AI.
Chatbot
Provides an AI chatbot to guide users through the hiring process.
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