Grading introduction videos is a joke. There's no enough room to see what you've typed for each bar. It's not smart enough to update the score card each time, so we have to go in manually each time there's a new submittal.
Re-submittals require us to manually type in the corrections because it can't transfer the information from the scorecard to the automated email that we send for corrections.
After we are required to click on yes or no after a session, no -"did not attend" generates a pop up that says "would you like to send a link to reschedule?" You click "yes". It sends nothing.
Sometimes it sends a notifications to our clients that they are moving forward. Oftentimes it doesn't and my supervisor has to go in on the backend to manually send the email notification again.
Clients can't figure out how to upload their video. Super complicated and not user friendly at all.
It doesn't automatically pull up the videos that need to be graded. You have to go through each video to see which one needs to be graded. Review collected by and hosted on G2.com.