Fountain Reviews & Product Details

The dashboard interface is easy to understand. Review collected by and hosted on G2.com.

Some features can be confusing at times. Review collected by and hosted on G2.com.

It works, and I'm able to hire people at least. Review collected by and hosted on G2.com.

When someone finishes their I-9, and they should send the verification link to a representative, people verify themselves. People are not readers, so the instructions should be simplified. On top of that, the verification text is only slightly bigger than the regular text, so people would send me 20+ E-mails of the verification link. I was saying that the confirmation text should be bigger, or at least a different color so people could tell the page changed.

The amount of clicks on Fountain is ridiculous. The way it's formatted for me, I have 12 parent jobs, with at least 12 phases applicants can stop in. I have to go back and forth between 12 different pages and sections to make sure my applicants are hired? It is organized, but that is a lot of clicks, and a lot of my time.

My applicants are Spanish speakers, and not tech savvy. I don't know if there is an obvious way to make hiring in Spanish. I have good internet at work, but sometimes people stop working on their application. I don't know if their internet cuts out, or the application stops them from filling it out, but the application should continue until they don't have anything more to fill out. I don't think I should baby people on every step.

The I-9 form doesn't specify any specific formatting, so when you try to submit it to E-verify, it won't accept what you wrote. Like the social is supposed to be in xxx-xx-xxxx. In other forms, if you write 9 numbers, or write unacceptable text, the form would format it for you, and you have to re-write it again. It doesn't tell you the State has to be 2 capital letters, so some people would think writing California is fine, but it won't accept that. Same thing with the document number for immigrants. The page doesn't capitalize the letters for you, and then it rejects you.

If an error occurs, it gives a programmer's error, and it's not understandable by a normal person. I'm tech savvy, but a dump of scrambled text doesn't help me solve what could possible be the error. Review collected by and hosted on G2.com.

I love that it's so user friendly both for the Recruiters and the applicants. We have built stages and a flow that works very well for our pre-hire system, and we are able to edit contantly as our process changes. Fountain's support team is also super responsive and they work with us often to fix issues and answer any questions. Review collected by and hosted on G2.com.

I would like to see a better Calendar function. It's pretty difficult to set up availabilities with multiple openings and with different days of the week. It would be nice if we could check days of the week instead of the "daily, weekly, Mon-Fri" options currently available. Review collected by and hosted on G2.com.

Fountain is super easy to use, especially with it's intergrantion to Sprinklr. It makes finding drivers information super quick and easy. Our driver support team uses it daily. Review collected by and hosted on G2.com.

Foundtain is super easy to use & contains all of the information our team needs. So far, I do not have any dislikes. Review collected by and hosted on G2.com.

The automation Fountain provides for high-volume recruiting is so valuable. Insead of manually reviewing the thousands of applicants we receive per posting, we're able to automate some of the review based on key qualifiers that Fountain's system will filter through for us like location. Pair that with their amazing customer success team and you have a great product. Review collected by and hosted on G2.com.

Some of the UX/formatting can be a bit clunky when formatting messaging and emails Review collected by and hosted on G2.com.

The ease of creating postings and finding all of the applicants that have applied.

It is extremely user friendly on the desktop/laptop as well as the mobile version. Review collected by and hosted on G2.com.

When scheduling an interview through fountain you can not schedule more than one for the same time.

We send alot of automated texts so getting response notifications would be extremely helpful.....like a text noti for us or an email. Review collected by and hosted on G2.com.

User-Friendly Interface: An intuitive and user-friendly interface is crucial for any tool. It should be easy to navigate, allowing users to focus on their tasks rather than getting lost in complex menus.

Versatility: A good tool should be flexible enough to accommodate various use cases, whether it's for writing, project management, or other creative purposes.

Collaboration Features: If it's intended for collaborative work, real-time collaboration, version control, and comment/feedback functionality would be highly beneficial.

Compatibility: The tool should support different file formats and be compatible with various platforms, like Windows, macOS, and Linux, to cater to a broad user base.

Integration and Export Options: Integration with other popular tools and services like Google Drive, Dropbox, or GitHub can enhance productivity. Additionally, exporting the work in standard formats (e.g., PDF, DOCX) is essential for sharing with others. Review collected by and hosted on G2.com.

Buggy or Unreliable: A tool that frequently crashes, freezes, or exhibits unpredictable behavior can be frustrating and counterproductive.

Limited Features: If the tool lacks essential features that users expect or need for their tasks, it may not be practical for most users.

Steep Learning Curve: A tool that is challenging to learn and requires a significant time investment to become proficient can discourage users from adopting it.

Poor Performance: Slow loading times, sluggish responsiveness, or high resource consumption can hinder productivity.

Inadequate Support and Updates: Lack of regular updates and responsive customer support can lead to unresolved issues and leave users feeling unsupported. Review collected by and hosted on G2.com.

Our CSM, April has been incredibly helpful to our team. Being a team of 2 makes things challenging across different systems. April has helped us time and time again to streamline our funnels and make improvements to our onboarding activites. Having multiple integrations has supported our growth and automation strategy. Eric R has also been amazing to work with and has supported our growth with new opportunities to take advantage of. Review collected by and hosted on G2.com.

We have been using Fountain as our contractor database and we would like to expand on using custom attirbutes. At the moment these need to be bulk uploaded to allow for that custom field to be editable. If we were able to edit all custom fields on all applicants, we would be able to better manage our workforce's attributes across the network, especially as new metrics or attributes come up in our business strategy.

We would also like the ability to have different levels of access for API keys. One of our vendors would like to be able to track conversions based on their UTM. It would be great if we could grant visibility into only applicants that have their UTM tag so they can analyze their candidates and work on sending more qualitfied candidates. We has not shared access to this day and requires manual tracking on our part to work with our vendors. Review collected by and hosted on G2.com.

The most helpful thing is that you can organise your process the way that you need it, you don't have to follow a determined template instead you can create your own.

The upsides, you can add stages and personalised it. Review collected by and hosted on G2.com.

We are working from Colombia but our company is in the USA, when we schedule the interviews sometimes we get confused due to the configuration of the hour, it is Colombian time and not NY time. Review collected by and hosted on G2.com.

Our company has used Fountain as our ATS for several years now. Fountain offers exceptional account management support -- massive thank you to Hannah Hill, the Customer Success Team Manager who manages our company's account, as she goes above and beyond to proactively support and advise us on best practices specific to our recruitment strategy and industry given that she and the wider Fountain team understands our needs as a business and as their customer.

Fountain also offers incredibly detailed and customisable reporting through their analytics software which helps us stay close to the details of applicant conversion and application performance, and can easily adapt to new changes in our recruitment strategy. Fountain's customisation and reporting capabilties drastically sets it apart from its competitors. Review collected by and hosted on G2.com.

What I would like to see from Fountain is an improved oversight of the recruitment team's performance as well as individual recruiter pipeline management. It's difficult to get a quick snapshot or see a dashboard of overall team metrics and applicant numbers, as well as for recruiters to track their own applicants' progress through the funnel. Review collected by and hosted on G2.com.