[ Forsta Reviews ](https://www.g2.com/products/forsta/reviews) [ Forsta Reviews ](https://www.g2.com/products/forsta/reviews) # Forsta Features ##### ## Reports (8) Reports Interface Reports interface for standard and self-service reports is intuitive and easy to use. Steps to Answer Requires a minimal number of steps/clicks to answer business question. Graphs and Charts Offers a variety of attractive graph and chart formats. Score Cards Score cards visually track KPI's. Dashboards Provides business users an interface to easily design, refine and collaborate on their dashboards Reports Interface Reports interface for standard and self-service reports is intuitive and easy to use. Share Reports Receive email reports and notifications regarding metrics. Steps to Answer Requires a minimal number of steps/clicks to answer business question. Show More ##### ## Data Updates (5) Historical Snapshots Ability to track historical data. Real-Time Updating Track metrics in real time with consistent and frequent updates. Email Reports Receive email reports and notifications regarding metric. Historical Snapshots Ability to track historical data. Real-Time Updating Track metrics in real time with consistent and frequent updates. Show More ##### ## User Response Methods (5) Survey Text-based surveys or quizzes related to user experience. Video Snippets Individually recorded video clips based on situations or prompts. Video Interview One-on-one video conferences with users. Photo Submission Screenshots or in-context photos sent in from users. Text/Notes Text responses to situational prompts. Show More ##### ## Participant Selection (4) In-App Intercepting users during application usage. In-Store Intercepting customers during in-person shopping experience. On-Site Intercepting visitors while on particular webpage. Recruitment Pool Vendor-provided database of respondents. Show More ##### ## Insights (6) Analytics Actionable data generated from user responses. Collaboration Collaborative tools for analyzing or repurposing responses. Sorting Tools for tagging, storing, and searching responses. Human Transcription Video responses are transcribed by a human Computer Transcription Video responses are transcribed by a computer Analytics Actionable data generated from user responses Show More ##### ## Feedback Source (5) Invitation Invite customers to respond via SMS, email, or social media Survey Link Create a unique survey link to invite respondents App Capture video feedback via vendor app Widget Invite respondents via in-app or on-site widget Recruitment Pool Solicit responses from pre-approved database provided by vendor Show More ##### ## Feedback Management (7) Media Library Collect and archive video responses in a private media library Sorting Tools for tagging, filtering, and searching video responses Sharing Publish or share videos privately within the organization or publicly online Privacy Features for ensuring privacy compliance Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Platform Basics (4) Reporting Provides analytics tools that reveal important business metrics and track progress. Interoperability Connects to external systems and applications as needed to complete team workflows. Performance Is consistently available (uptime) and allows users to complete tasks reliably. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Show More ##### ## Platform Content (3) Technology Provides pre-recorded and/or live interviewing technology. File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Show More ##### ## Platform Additional Functionality (4) Mobility Is accessible from a mobile device and by users on the go. Messaging Contains in-application messaging abilities. Task Management Provides task prioritization and management abilities. Dashboards Has a centralized dashboard for users to interact with. Show More ##### ## Analytics (4) Net Promoter Score (NPS) Calculates net promoter score (NPS) using customer feedback data. Customer Satisfaction (CSAT) Score Calculates customer satisfaction (CSAT) score using customer feedback data. Customer Effort Score (CES) Calculates customer effort score (CES) using customer feedback data. Gamification Provides gamification tools to incentivize employees to leverage customer feedback insights. Show More ##### ## Customization (7) Stakeholder Management Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. Multilanguage Support Allow users to create surveys and repond to customer feedback in a variety of languages. Multiple Branding Support Allows users to deploy surveys and intake feedback data for multiple brands. Vertical-specific Solutions Vendor provides industry- or role-specific experience management solutions. Pre-Built Parameterization Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. Custom Extension Allow user to add custom functions to Analysis capabilities Compositionality User created models can be used as features/pre-built in other models Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Visualization (4) Graphs and Charts Offers a variety of attractive graph and chart formats. Score Cards Score cards visually track KPI's. Dashboards Provides business users an interface to easily design, refine and collaborate on their dashboards Formats Allows one to create and export visualization into various formats (PNG, JPEG, etc.) Show More ##### ## Collaboration (3) Sharing Provides the ability to easily share visualizations. Co-Editing Allows multiple users to edit and create visualizations together. Devices Has the ability to edit visualization across devices and device types (e.g. computer and phone). Show More ##### ## Setup (3) Integration Provides the ability to import data from a variety of sources and in multiple data formats. Maintenance Consistently maintains, updates, and tests data sources to ensure quality. No-Code Allows users to analyze data easily without the need to code. Show More ##### ## Data (2) Security Ensures privacy and security of customer data. Data Visualization Visualizes text data through charts and graphs. Show More ##### ## Analysis (7) Automation Automates back-end technical manual processes. Named entity recognition Identifies entities such as organization, person name, location, etc Keyphrase Extraction Extracts keyphrases to determine patterns and themes within text. Topic Analysis Automatically identifies and organizes text based on topic or subject matter. Sentiment Analysis Utilizes sentiment analysis to capture user feedback. Language Identification Identifies the language in which text was written in. Syntax/Part of Speech Parsing Provides the ability to identify syntax and parts of speech. Show More ##### ## Generative AI (9) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Demo Automation (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation AI Demo Agent or Avatar Utilizes an intelligent, conversational agent or avatar that automatically guides through a product demo in real time Show More ##### ## Agentic AI - Experience Management (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Survey Design - Consumer Insights Platforms (5) Multi-Use Methodologies Supports various research types: brand tracking, concept testing, CX, campaign evaluation, journey mapping. Industry & Locale Adaptability Adjusts templates, quotas, norms, language, and structure for different markets, verticals, and geographies. Behavioral & Adaptive Logic Guidance Suggests logic paths, mitigates bias (order, fatigue), and optimizes question flow. Self-Serve Survey Builder Enables users to build surveys with branching, quotas, randomization without needing vendor support. AI Smart Probes Dynamically generates follow-up questions during survey based on respondent answers to deepen insight. Show More ##### ## Audience Access - Consumer Insights Platforms (3) Flexible Audience Options Supports multiple sourcing modes: panels, open links, partner audiences. Customer Data Upload Allows uploading of first-party customer / CRM lists for sampling or recontact. Consumer Panels Gives access to pre-profiled consumer panels for targeting. Show More ##### ## Data Collection - Consumer Insights Platforms (3) Rapid Research Enables launching, collecting, and closing studies quickly (hours to days) for agile insights. Quality Assurance Implements checks (fraud, attention, logic, cleaning) during collection to ensure data reliability. Mobile / Mixed Mode Supports surveys via mobile, SMS, app, web, adapting delivery to device and context. Show More ##### ## Analytics - Consumer Insights Platforms (3) AI-Powered Insights Automates summary, trend detection, clustering, and insights generation. Qualitative Research Support Supports qualitative methods like open-text, video, or discussion feedback. Benchmarking & Norms Offers benchmarks, industry norms, comparative analytics. Show More ##### ## Collaboration - Consumer Insights Platforms (3) Dashboards & Embedded Integrations Provides interactive dashboards, narrative visualizations, and embedding into external systems or BI tools. Embeddable Reports Allows embedding insight modules, export to other systems, push-to BI or product dashboards. Shared Workspaces Enables team collaboration, commenting, version control, and stakeholder review flows. Show More [ ![Alchemer Survey](https://images.g2crowd.com/uploads/product/hd_favicon/134a3c3564c0a8c7a00c43c78ea964d9/alchemer-survey.svg "Alchemer Survey") Sponsored Alchemer Survey 4.4/5 (954) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5 (725) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5 (734) ](https://www.g2.com/products/usertesting/reviews) [ ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research") Qualtrics Market Research 4.4/5 (2,912) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/forsta/competitors/alternatives) Forsta Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5 (751) [ Compare Now ](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5 (210) [ Compare Now ](https://www.g2.com/compare/forsta-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a15c569377490b264a25ebf2db4cd56/alchemer-survey.png "Product Avatar Image") Alchemer Survey 4.4/5 (954) [ Compare Now ](https://www.g2.com/compare/alchemer-survey-vs-forsta) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Consumer Insights Platforms ](https://www.g2.com/categories/consumer-insights-platforms) [ Experience Management ](https://www.g2.com/categories/experience-management)[ Data Visualization ](https://www.g2.com/categories/data-visualization-tools)[ Video Interviewing ](https://www.g2.com/categories/video-interviewing)[ User Research ](https://www.g2.com/categories/user-research)[ Text Analysis ](https://www.g2.com/categories/text-analysis)[ Consumer Video Feedback ](https://www.g2.com/categories/consumer-video-feedback) Show More ##### Explore More [ Recommendations for CDP apps for SaaS businesses ](https://www.g2.com/discussions/what-are-the-best-cdp-apps-for-saas-businesses)[ Top tools for ensuring cloud compliance with GDPR and HIPAA ](https://www.g2.com/discussions/what-are-the-top-tools-for-ensuring-cloud-compliance-with-gdpr-and-hipaa)[ Best influencer marketing platform for small business ](https://www.g2.com/discussions/best-influencer-marketing-platform-for-small-business) [ customer service quality assurance software ](https://www.g2.com/discussions/any-advice-for-finding-a-quality-customer-service-quality-assurance-software-help-needed)[ digital asset management solutions ](https://www.g2.com/discussions/digital-asset-management-dam-solutions-what-do-you-look-for)[ Pros and Cons Details ](https://www.g2.com/products/forsta/reviews?qs=pros-and-cons) Show More [ Recommendations for CDP apps for SaaS businesses ](https://www.g2.com/discussions/what-are-the-best-cdp-apps-for-saas-businesses)[ Top tools for ensuring cloud compliance with GDPR and HIPAA ](https://www.g2.com/discussions/what-are-the-top-tools-for-ensuring-cloud-compliance-with-gdpr-and-hipaa)[ Best influencer marketing platform for small business ](https://www.g2.com/discussions/best-influencer-marketing-platform-for-small-business) [ customer service quality assurance software ](https://www.g2.com/discussions/any-advice-for-finding-a-quality-customer-service-quality-assurance-software-help-needed)[ digital asset management solutions ](https://www.g2.com/discussions/digital-asset-management-dam-solutions-what-do-you-look-for)[ Pros and Cons Details ](https://www.g2.com/products/forsta/reviews?qs=pros-and-cons)