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# Forsta vs Medallia Customer Experience Comparison - What are their main differences?

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ForstaMedallia Customer Experience[+ Add Product](#)

Reviews

**Forsta** [

4.2/5(335)

](https://www.g2.com/products/forsta/reviews#reviews)

**Medallia Customer Experience** [

4.5/5(211)

](https://www.g2.com/products/medallia-customer-experience/reviews#reviews)

Pricing

**Forsta**
 **Contact Us** · Forsta HX Essentials

**Medallia Customer Experience**
Free Trial

**Contact Us** Per Year · Medallia Experience Cloud

**Pricing Insights**
from reviews

Time to Implement

**Forsta**
3 monthsFaster

Based on 9 responses

**Medallia Customer Experience**
5 months

Based on 18 responses

Return on Investment

**Forsta**
23 months

Based on 6 responses

**Medallia Customer Experience**
19 months4 months sooner

Based on 14 responses

Perceived Cost

**Forsta**
$$$$$

**Medallia Customer Experience**
$$$$$

Average Discount

**Forsta**
10%

**Medallia Customer Experience**
10%

 ![Forsta](https://images.g2crowd.com/uploads/product/hd_favicon/0c14402d000f4bafe2fb6884c1d34f6c/forsta.jpg "Forsta")

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Who do you want to talk with?

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 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Forsta**
[
Ease of Use (4)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=1365475&qs=pros-and-cons#reviews)[
Insights (4)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=2334483&qs=pros-and-cons#reviews)[
Limited Options (3)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=2334514&qs=pros-and-cons#reviews)[
Expensive (2)
](https://www.g2.com/products/forsta/reviews?filters%5Bsentiment_snippet%5D=2334494&qs=pros-and-cons#reviews)

**Medallia Customer Experience**
[
Feedback Management (15)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Ease of Use (13)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120084&qs=pros-and-cons#reviews)[
Steep Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1118338&qs=pros-and-cons#reviews)[
AI Limitations (5)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120951&qs=pros-and-cons#reviews)

Integrations

**Forsta**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_579a29f62e488adb338feedadc07ae70/python.png "Product Avatar Image")

Python

](https://www.g2.com/products/python/reviews)[
View all
](https://www.g2.com/products/forsta/integrations)

**Medallia Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image")

Accenture Song (formerly...

](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[
View all
](https://www.g2.com/products/medallia-customer-experience/integrations)

Screenshots

**Forsta**
 ![Forsta screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1248780/SurveyDesigner-1.PNG)

**Medallia Customer Experience**
 ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png)

Ratings

Meets Requirements

**Forsta**

8.3

8.3252

**Medallia Customer Experience**

8.7

8.7154

Ease of Use

**Forsta**

8.1

8.1257

**Medallia Customer Experience**

8.6

8.6164

Ease of Setup

**Forsta**

8.3

8.397

**Medallia Customer Experience**

7.4

7.4119

Ease of Admin

**Forsta**

7.8

7.896

**Medallia Customer Experience**

7.7

7.786

Quality of Support

**Forsta**

8.1

8.1251

**Medallia Customer Experience**

8.6

8.6137

Has the product been a good partner in doing business?

**Forsta**

8.4

8.494

**Medallia Customer Experience**

8.7

8.790

Product Direction (% positive)

**Forsta**

7.9

7.9251

**Medallia Customer Experience**

9.5

9.5148

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.4

90

8.1

75

Analytics

Net Promoter Score (NPS)

8.6

37

9.4(won by 0.8)

57

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Satisfaction (CSAT) Score

8.4

38

9.2(won by 0.8)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Effort Score (CES)

8.3

30

8.7(won by 0.4)

49

Gamification

7.5(won by 1.4)

34

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

44

Customization

Stakeholder Management

8.2

35

8.6(won by 0.4)

53

Multilanguage Support

9.0(won by 1.1)

60

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

46

Multiple Branding Support

8.3

48

8.6(won by 0.3)

45

Vertical-specific Solutions

8.5(won by 0.2)

40

8.3

45

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.5(won by default)

25

AI Text Summarization

Not enough data

6.5(won by default)

25

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

Not enough data

8.7(won by default)

9

Proactive Assistance

Not enough data

8.3(won by default)

5

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.3

12

8.1

59

Feedback Management

Tagging

7.9

8

8.3(won by 0.4)

44

Segmentation

8.7(won by 0.3)

10

8.4

42

Custom Reports and Dashboards

9.2(won by 0.8)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

50

Feedback Analysis

Thematic Analysis

8.7(won by 0.6)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

48

Sentiment Analysis

6.2

7

8.4(won by 2.2)

50

 (There is a greater than 0.5 difference between this product's rating and its competitors)

NPS/CSAT Scoring

8.3

8

9.3(won by 1.0)

50

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Feedback Sources

Online Reviews

9.0(won by 0.7)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

38

Surveys

9.8(won by 0.6)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.2

48

Social Media

7.4(won by 0.2)

9

7.2

35

Customer Service Channels

8.1

8

8.2(won by 0.1)

38

Generative AI

AI Text Generation

Not enough data

6.7(won by default)

22

AI Text Summarization

Not enough data

6.5(won by default)

24

Business Intelligence[Hide 85 FeaturesShow 85 Features](javascript:void(0);)

9.2

11

Not enough data

Reports

Reports Interface

9.3(won by default)

10

Not enough data

Steps to Answer

9.1(won by default)

9

Not enough data

Graphs and Charts

9.4(won by default)

11

Not enough data

Score Cards

9.1(won by default)

9

Not enough data

Dashboards

9.2(won by default)

11

Not enough data

Customizable Reports

Not enough data

Not enough data

Marketing Reports

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Self Service 

Calculated Fields

Not enough data

Not enough data

Data Column Filtering

Not enough data

Not enough data

Data Discovery

Not enough data

Not enough data

Search

Not enough data

Not enough data

Collaboration / Workflow

Not enough data

Not enough data

Automodeling

Not enough data

Not enough data

Natural Language Search

Not enough data

Not enough data

Visual Discovery

Not enough data

Not enough data

Data Blending

Not enough data

Not enough data

Data Blending

Not enough data

Not enough data

Advanced Analytics

Predictive Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Big Data Services

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Building Reports

Data Transformation

Not enough data

Not enough data

Data Modeling

Not enough data

Not enough data

WYSIWYG Report Design

Not enough data

Not enough data

Integration APIs

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

Not enough data

Customization 

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Internationalization

Not enough data

Not enough data

Sandbox / Test Environments

Not enough data

Not enough data

Performance and Reliability

Not enough data

Not enough data

Breadth of Partner Applications

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

Additional Functionality

Customizable Branding

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Publishing/Sharing

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Strategic Planning

Not enough data

Not enough data

Self Service Data Preparation

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Data Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Profitability Analysis

Not enough data

Not enough data

OLAP

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Data Mining

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Ad hoc Query

Not enough data

Not enough data

Data Visualization[Hide 83 FeaturesShow 83 Features](javascript:void(0);)

9.2

11

Not enough data

Reports

Reports Interface

9.3(won by default)

10

Not enough data

Steps to Answer

9.1(won by default)

9

Not enough data

Graphs and Charts

9.4(won by default)

11

Not enough data

Score Cards

9.1(won by default)

9

Not enough data

Dashboards

9.2(won by default)

11

Not enough data

Customizable Reports

Not enough data

Not enough data

Marketing Reports

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Reports

Reports Interface

9.3(won by default)

9

Not enough data

Share Reports

9.4(won by default)

8

Not enough data

Steps to Answer

9.4(won by default)

8

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Visualization

Graphs and Charts

9.3(won by default)

10

Not enough data

Score Cards

9.1(won by default)

9

Not enough data

Dashboards

9.3(won by default)

10

Not enough data

Formats

8.9(won by default)

9

Not enough data

Mobile Dashboards

Not enough data

Not enough data

Public Dashboards

Not enough data

Not enough data

Private Dashboards

Not enough data

Not enough data

Data Updates

Historical Snapshots

8.3(won by default)

8

Not enough data

Real-Time Updating

9.8(won by default)

9

Not enough data

Collaboration

Sharing

9.2(won by default)

8

Not enough data

Co-Editing

8.8(won by default)

8

Not enough data

Devices

9.3(won by default)

9

Not enough data

Data Updates

Historical Snapshots

8.5(won by default)

8

Not enough data

Real-Time Updating

9.4(won by default)

9

Not enough data

Scheduled/Automated Reports

9.4(won by default)

9

Not enough data

Customizable Reports

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Additional Functionality

KPI Monitoring

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Natural Language Search

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Ad hoc Reporting

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Aggregation

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

API

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Interactive Elements

Not enough data

Not enough data

Single Page View

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Functions/Calculations

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Visual Discovery

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Data Mapping

Not enough data

Not enough data

Relational Display

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

OLAP

Not enough data

Not enough data

Ad hoc Query

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

7.3

13

Not enough data

User Response Methods

Survey

8.6(won by default)

11

Not enough data

Video Snippets

8.0(won by default)

9

Not enough data

Video Interview

7.5(won by default)

8

Not enough data

Photo Submission

7.2(won by default)

9

Not enough data

Text/Notes

7.6(won by default)

13

Not enough data

Commenting/Notes

Not enough data

Not enough data

Participant Selection

In-App

6.2(won by default)

11

Not enough data

In-Store

6.9(won by default)

8

Not enough data

On-Site

7.0(won by default)

9

Not enough data

Recruitment Pool

7.1(won by default)

8

Not enough data

Single Sign On

Not enough data

Not enough data

Insights

Analytics

7.4(won by default)

12

Not enough data

Collaboration

7.4(won by default)

13

Not enough data

Sorting

7.2(won by default)

13

Not enough data

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Consumer Video Feedback[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.0

11

Not enough data

Feedback Source

Survey Link

8.7(won by default)

5

Not enough data

App

7.8(won by default)

6

Not enough data

Invitation

Not enough data

Not enough data

Widget

Not enough data

Not enough data

Recruitment Pool

Not enough data

Not enough data

Feedback Management

Media Library

9.0(won by default)

7

Not enough data

Sorting

8.0(won by default)

5

Not enough data

Sharing

8.3(won by default)

5

Not enough data

Privacy

8.9(won by default)

6

Not enough data

Insights

Human Transcription

6.9(won by default)

7

Not enough data

Computer Transcription

6.3(won by default)

5

Not enough data

Analytics

Not enough data

Not enough data

Agentic AI - Demo Automation

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

AI Demo Agent or Avatar 

Not enough data

Not enough data

Video Interviewing[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

7.6

5

Not enough data

Platform Basics

Performance

7.0(won by default)

5

Not enough data

User, Role, and Access Management

8.0(won by default)

5

Not enough data

Reporting

Not enough data

Not enough data

Interoperability

Not enough data

Not enough data

Platform Content

Technology

7.3(won by default)

5

Not enough data

File Sharing

8.0(won by default)

5

Not enough data

Customization

7.0(won by default)

5

Not enough data

Platform Additional Functionality

Mobility

8.0(won by default)

5

Not enough data

Activity Dashboard

7.7(won by default)

5

Not enough data

Messaging

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interview Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Additional Functionality

Resume Search

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Skill Assessment & Scoring

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Live Video Interview

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Resume Database

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Applicant Tracking

Not enough data

Not enough data

Panel Interviews

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Interview Practice Session

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

8.7

17

Not enough data

Survey Management

Survey Builder

8.7(won by default)

17

Not enough data

Customizable Questions

9.0(won by default)

16

Not enough data

Templates

8.5(won by default)

17

Not enough data

Survey Distribution

9.1(won by default)

15

Not enough data

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

9.1(won by default)

15

Not enough data

Branding

8.4(won by default)

16

Not enough data

Multimedia Support

8.5(won by default)

16

Not enough data

Multilingual Surveys

8.5(won by default)

14

Not enough data

Survey Insights

Reporting & Analytics

8.8(won by default)

17

Not enough data

BI Tools Integration

8.1(won by default)

12

Not enough data

Data Exporting

9.1(won by default)

16

Not enough data

Permissions

8.5(won by default)

17

Not enough data

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Text Analysis[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

9.7

5

Not enough data

Setup

Maintenance

9.7(won by default)

5

Not enough data

Integration

Not enough data

Not enough data

No-Code

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data

Security

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Analysis

Automation

Not enough data

Not enough data

Named entity recognition

Not enough data

Not enough data

Keyphrase Extraction

Not enough data

Not enough data

Topic Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Language Identification

Not enough data

Not enough data

Syntax/Part of Speech Parsing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Qualitative Comparative Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Ad hoc Analysis

Not enough data

Not enough data

Quantitative Analysis

Not enough data

Not enough data

Customization

Pre-Built Parameterization

Not enough data

Not enough data

Custom Extension

Not enough data

Not enough data

Compositionality

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Collection

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Computer Assisted Coding

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mixed Methods Research

Not enough data

Not enough data

Website Analytics

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Media Analytics

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Coding

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

API

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Recruiting[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Design - Consumer Insights Platforms

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Not enough data

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

Self-Serve Survey Builder

Not enough data

Not enough data

AI Smart Probes

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Flexible Audience Options

Not enough data

Not enough data

Customer Data Upload

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

Not enough data

Not enough data

Qualitative Research Support

Not enough data

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Dashboards & Embedded Integrations

Not enough data

Not enough data

Embeddable Reports

Not enough data

Not enough data

Shared Workspaces

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Forsta](https://images.g2crowd.com/uploads/product/hd_favicon/0c14402d000f4bafe2fb6884c1d34f6c/forsta.jpg "Forsta")](https://www.g2.com/products/forsta/reviews)

Forsta

Small-Business(50 or fewer emp.)

28.0%

Mid-Market(51-1000 emp.)

42.9%

Enterprise(\> 1000 emp.)

29.1%

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Customer Experience

Small-Business(50 or fewer emp.)

9.8%

Mid-Market(51-1000 emp.)

21.6%

Enterprise(\> 1000 emp.)

68.6%

Small-Business

(50 or fewer emp.)

28.0%

9.8%

Mid-Market

(51-1000 emp.)

42.9%

21.6%

Enterprise

(\> 1000 emp.)

29.1%

68.6%

Reviewers' Industry

[![Forsta](https://images.g2crowd.com/uploads/product/hd_favicon/0c14402d000f4bafe2fb6884c1d34f6c/forsta.jpg "Forsta")](https://www.g2.com/products/forsta/reviews)
Forsta

Market Research

69.2%

Management Consulting

3.7%

Marketing and Advertising

3.1%

Pharmaceuticals

2.0%

Information Technology and Services

1.7%

Other

20.3%

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality

13.6%

Financial Services

11.0%

Information Technology and Services

7.3%

Retail

6.8%

Insurance

5.8%

Other

55.5%

FAQs

## Forsta vs Medallia Customer Experience FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Medallia Customer Experience vs Forsta?

Medallia Customer Experience stands out for its higher G2 rating, stronger support, and focus on feedback management, while Forsta is noted for its customization and ease of setup.

| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | [Forsta](https://www.g2.com/products/forsta/reviews) |
| --- | --- |
| 4.5/5 (210 reviews) | 4.2/5 (335 reviews) |
| Enterprise | Mid-Market |
| 7.4 | 8.3 |
| 8.6 | 8.1 |
| Feedback Management (17 all-time mentions) | Customization (3 all-time mentions) |

### How do the pricing models of Medallia Customer Experience and Forsta compare?

Medallia Customer Experience is rated higher for value, with a stronger Price/Cost satisfaction score than Forsta.

- **Medallia Customer Experience:** Reviewers note the platform can be expensive, but many highlight the value delivered through advanced analytics and actionable insights.
- **Forsta:** Several reviewers describe Forsta as costly, with some stating that price was a deciding factor in switching away from the platform.
- **Switching Reason:** Price sensitivity and cost concerns are cited as reasons for moving from Forsta to other solutions.

### What are the best alternatives to Medallia Customer Experience and Forsta?

The top three alternatives to Medallia Customer Experience and Forsta are Qualtrics Customer Experience, AskNicely, and UserTesting.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5 (210 reviews) | Enterprise | Can be expensive, but delivers strong value through analytics and insights | Feedback Management (17 all-time mentions) |
| [Forsta](https://www.g2.com/products/forsta/reviews) | 4.2/5 (335 reviews) | Mid-Market | Described as costly, with price as a switching factor | Customization (3 all-time mentions) |
| [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) | 4.3/5 (751 reviews) | Enterprise | — | Comprehensive feature set for enterprise feedback programs |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | — | High reviewer satisfaction and ease of use |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792 reviews) | Enterprise | — | Strong for user feedback and usability testing |

### Which Experience Management features should I prioritize when comparing Medallia Customer Experience and Forsta?

Buyers should prioritize Feedback Management, Ease of Use, Customization, Insights Generation, and Integrations when comparing Medallia Customer Experience and Forsta.

- **Feedback Management:** Medallia Customer Experience (17 all-time mentions), Forsta (—)
- **Ease of Use:** Medallia Customer Experience (8.7), Forsta (8.1)
- **Customization:** Forsta (3 all-time mentions), Medallia Customer Experience (—)
- **Insights Generation:** Medallia Customer Experience (11 all-time mentions), Forsta (2 all-time mentions)
- **Integrations:** Forsta (Python integration, 16 all-time mentions), Medallia Customer Experience (Easy Integrations, 5 all-time mentions)

### What are the pros and cons of Medallia Customer Experience vs Forsta?

Medallia Customer Experience's headline strength is feedback management, while Forsta's is customization.

- **Medallia Customer Experience strengths:** Feedback Management (17 all-time mentions), Helpful (16), Ease of Use (15), Customer Support (11), Insights Generation (11), Easy Integrations (5), Easy Setup (5).
- **Medallia Customer Experience trade-offs:** Learning Curve (6), Limitations (6), Steep Learning Curve (6), AI Limitations (5), Difficult Reporting (4).
- **Forsta strengths:** Customization (3 all-time mentions), Data Analysis (3), Efficiency Improvement (3), Integrations (3), Insights (4), Easy Integrations (2).
- **Forsta trade-offs:** Limited Options (3), Expensive (2), Limited Customization (2), Limited Features (2), Poor Performance (2), Slow Processes (2).

### Is Medallia Customer Experience or Forsta better for small businesses?

Forsta is a better fit for small businesses based on its largest segment and reviewer sentiment.

- **Medallia Customer Experience:** Largest segment is Enterprise; reviewers highlight its scalability but note complexity and higher cost may challenge smaller organizations.
- **Forsta:** Largest segment is Mid-Market; reviewers describe it as customizable and efficient, with several small-business reviewers citing ease of setup and control over survey projects.

### Which Experience Management platform has better integrations?

Forsta is favored for integrations, particularly with Python, according to reviewer mentions.

- **Medallia Customer Experience:** Easy Integrations are cited in 5 all-time reviews, with recent mentions of CRM and Salesforce integration.
- **Forsta:** Python integration is cited in 16 all-time reviews, with additional mentions of Salesforce CRM connector and XML customization.

### How do Medallia Customer Experience and Forsta compare on customer support?

Medallia Customer Experience scores higher on Quality of Support (8.6 vs 8.1), a difference of 0.5 points, indicating a material advantage.

- **Medallia Customer Experience:** Reviewers frequently praise the professional support network, proactive assistance, and helpful customer success team, with 11 all-time mentions of Customer Support.
- **Forsta:** Reviewers describe prompt email responses and helpful onboarding, but some note challenges with the support and training portal and responsiveness.

### Which is easier to implement, Medallia Customer Experience or Forsta?

Forsta is rated higher for Ease of Setup (8.3 vs 7.4), a difference of 0.9 points, indicating it is easier to implement than Medallia Customer Experience.

- **Medallia Customer Experience:** Reviewers note that setup can be complex and time-consuming, with a steep learning curve and resource requirements, especially for initial implementation and customization.
- **Forsta:** Reviewers highlight straightforward setup, ease of customization, and control over survey projects, with several citing quick onboarding and efficient project launches.

### Which product has better Surveys?

Medallia Customer Experience is rated higher for Surveys, with stronger reviewer sentiment and more frequent mentions of survey-related strengths.

- **Medallia Customer Experience:** Surveys are frequently cited as a core strength, with reviewers highlighting advanced analytics, unified data integration, and actionable insights; Ease of Use score is 8.7, and Meets Requirements is 8.7.
- **Forsta:** Surveys are noted for customization and quota management, but reviewers mention a steeper learning curve for complex survey logic; Ease of Use score is 8.1, and Meets Requirements is 8.3.

Alternatives

**Forsta Alternatives**

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
](/products/qualtrics-customer-experience/reviews)

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

[
UserTesting
](/products/usertesting/reviews)

 ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research")

[
Qualtrics Market Research
](/products/qualtrics-market-research/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

**Medallia Customer Experience Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
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