Compare Forsta and Medallia Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (43.2% of reviews)
Enterprise (67.0% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Forsta
Star Rating
(333)4.2 out of 5
Market Segments
Mid-Market (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ForstaMedallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Forsta. Users appreciate its intuitive interface, with one reviewer noting that "Medallia Agile Research is straightforward and easy to use," making it a great fit for small to mid-sized businesses.
- Users say that Medallia offers a more robust support experience, reflected in its higher quality of support ratings. Reviewers have highlighted the helpfulness of the support team, which contributes to a smoother user experience, while Forsta's support has received mixed feedback.
- According to verified reviews, Medallia shines in ease of use, with users reporting a more intuitive setup process. In contrast, Forsta has been noted for its advanced survey capabilities, but some users find it less user-friendly, indicating a steeper learning curve.
- Reviewers mention that Medallia's product direction and innovation are highly regarded, with a significant percentage of users expressing confidence in its future developments. Forsta, while offering powerful tools, has received feedback suggesting it may not be as forward-thinking in its updates.
- Users highlight that Forsta provides strong capabilities for complex research needs, particularly with its advanced analytics and survey features. However, Medallia's focus on user experience and ease of integration makes it a preferred choice for those prioritizing straightforward implementation.
- G2 reviewers note that while both platforms offer valuable features, Medallia's higher ratings in customer satisfaction and ease of use suggest it may be better suited for organizations looking for a seamless experience, whereas Forsta's strengths lie in its comprehensive research tools.
Pricing
Entry-Level Pricing
Forsta
Forsta HX Essentials
Contact Us
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- Standard Surveys
- Digital Feedback
- Connectors
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Forsta
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.3
251
8.7
146
Ease of Use
8.1
256
8.6
155
Ease of Setup
8.3
97
7.4
112
Ease of Admin
7.9
95
7.7
83
Quality of Support
8.1
250
8.5
128
Has the product been a good partner in doing business?
8.4
94
8.7
87
Product Direction (% positive)
7.9
250
9.6
140
Features by Category
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Reports
9.3
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visualization
9.3
10
Not enough data
9.1
9
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
Data Updates
8.3
8
Not enough data
9.8
9
Not enough data
Collaboration
9.2
8
Not enough data
8.8
8
Not enough data
9.3
9
Not enough data
Data Updates
8.5
8
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
User Response Methods
8.6
11
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
7.2
9
Not enough data
7.6
13
Not enough data
Participant Selection
6.2
11
Not enough data
6.9
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
Insights
7.4
12
Not enough data
7.4
13
Not enough data
7.2
13
Not enough data
Generative AI
Not enough data
Not enough data
Feedback Source
Not enough data
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
7
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.9
6
Not enough data
Insights
6.9
7
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
Platform Content
7.3
5
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
Platform Additional Functionality
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Analytics
8.6
36
9.4
54
8.4
38
9.2
54
8.3
30
8.7
47
7.5
34
5.8
42
Customization
8.2
35
8.5
50
9.0
59
7.9
45
8.4
47
8.5
44
8.5
40
8.2
43
Generative AI
Not enough data
6.5
24
Not enough data
6.4
24
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.9
8
8.3
43
8.7
10
8.5
41
9.2
12
8.4
48
Feedback Analysis
8.7
5
8.1
47
6.2
7
8.4
47
8.3
8
9.3
48
Feedback Sources
9.0
8
8.3
37
9.8
11
9.2
45
7.4
9
7.1
34
8.1
8
8.1
37
Generative AI
Not enough data
6.7
21
Not enough data
6.5
23
Survey Management
8.8
16
Not enough data
8.9
15
Not enough data
8.4
16
Not enough data
9.0
14
Not enough data
Survey Customization
9.0
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.3
13
Not enough data
Survey Insights
8.8
16
Not enough data
7.9
11
Not enough data
9.0
15
Not enough data
8.4
16
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forsta and Medallia Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Forsta is categorized as Consumer Video Feedback, User Research, Text Analysis, Video Interviewing, Survey, Data Visualization, and Consumer Insights Platforms
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Forsta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
69.0%
Management Consulting
3.7%
Marketing and Advertising
3.1%
Pharmaceuticals
2.0%
Information Technology and Services
1.7%
Other
20.4%
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Alternatives
Discussions
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 Comments
ML
Hello Nadeem - Just select "Flipped" in answer list display order property and it will give you the desired results i.e. it will display the options as...Read more
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 Comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 Comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
Medallia Customer Experience has no discussions with answers
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