# Forsta vs Medallia Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Forsta. Users appreciate its intuitive interface, with one reviewer noting that "Medallia Agile Research is straightforward and easy to use," making it a great fit for small to mid-sized businesses.
- **Users say** that Medallia offers a more robust support experience, reflected in its higher quality of support ratings. Reviewers have highlighted the helpfulness of the support team, which contributes to a smoother user experience, while Forsta's support has received mixed feedback.
- **According to verified reviews** , Medallia shines in ease of use, with users reporting a more intuitive setup process. In contrast, Forsta has been noted for its advanced survey capabilities, but some users find it less user-friendly, indicating a steeper learning curve.
- **Reviewers mention** that Medallia's product direction and innovation are highly regarded, with a significant percentage of users expressing confidence in its future developments. Forsta, while offering powerful tools, has received feedback suggesting it may not be as forward-thinking in its updates.
- **Users highlight** that Forsta provides strong capabilities for complex research needs, particularly with its advanced analytics and survey features. However, Medallia's focus on user experience and ease of integration makes it a preferred choice for those prioritizing straightforward implementation.
- **G2 reviewers note** that while both platforms offer valuable features, Medallia's higher ratings in customer satisfaction and ease of use suggest it may be better suited for organizations looking for a seamless experience, whereas Forsta's strengths lie in its comprehensive research tools.



| | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 335 | 206 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Enterprise (67.7% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us Per Year | 

---
## Top Pros & Cons

### Forsta

Pros:
- Ease of Use (5 reviews)
- Insights (4 reviews)

Cons:
- Limited Options (3 reviews)
- Poor Performance (3 reviews)

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Forsta | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.3 (252 reviews) | 8.7 (149 reviews) | 
  | **Ease of Use** | 8.1 (257 reviews) | 8.6 (159 reviews) | 
  | **Ease of Setup** | 8.3 (97 reviews) | 7.3 (114 reviews) | 
  | **Ease of Admin** | 7.8 (96 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 8.1 (251 reviews) | 8.5 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (94 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 7.9 (251 reviews) | 9.5 (144 reviews) | 

---
## Pricing

### Forsta

#### Entry-Level Pricing

Plan: Forsta HX Essentials

Price: Contact Us

Description: Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.

Key Features:
- Standard Surveys
- Digital Feedback
- Connectors

[Learn more about Forsta](https://www.g2.com/products/forsta/reviews)

#### Free Trial

No

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.2/10 | 11 |
| **Medallia Customer Experience** | N/A | N/A |

#### Reports

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Reports Interface** | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.2 (11 reviews) | Not enough data | 

#### Self Service 

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.2/10 | 11 |
| **Medallia Customer Experience** | N/A | N/A |

#### Reports

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Reports Interface** | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.2 (11 reviews) | Not enough data | 

#### Reports

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Reports Interface** | 9.3 (9 reviews) | Not enough data | 
| **Share Reports** | 9.4 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.4 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Graphs and Charts** | 9.3 (10 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.3 (10 reviews) | Not enough data | 
| **Formats** | 8.9 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Historical Snapshots** | 8.3 (8 reviews) | Not enough data | 
| **Real-Time Updating** | 9.8 (9 reviews) | Not enough data | 

#### Collaboration

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Sharing** | 9.2 (8 reviews) | Not enough data | 
| **Co-Editing** | 8.8 (8 reviews) | Not enough data | 
| **Devices** | 9.3 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Historical Snapshots** | 8.5 (8 reviews) | Not enough data | 
| **Real-Time Updating** | 9.4 (9 reviews) | Not enough data | 
| **Email Reports** | 9.4 (9 reviews) | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 7.3/10 | 13 |
| **Medallia Customer Experience** | N/A | N/A |

#### User Response Methods

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Survey** | 8.6 (11 reviews) | Not enough data | 
| **Video Snippets** | 8.0 (9 reviews) | Not enough data | 
| **Video Interview** | 7.5 (8 reviews) | Not enough data | 
| **Photo Submission** | 7.2 (9 reviews) | Not enough data | 
| **Text/Notes** | 7.6 (13 reviews) | Not enough data | 

#### Participant Selection

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **In-App** | 6.2 (11 reviews) | Not enough data | 
| **In-Store** | 6.9 (8 reviews) | Not enough data | 
| **On-Site** | 7.0 (9 reviews) | Not enough data | 
| **Recruitment Pool** | 7.1 (8 reviews) | Not enough data | 

#### Insights

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Analytics** | 7.4 (12 reviews) | Not enough data | 
| **Collaboration** | 7.4 (13 reviews) | Not enough data | 
| **Sorting** | 7.2 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.0/10 | 11 |
| **Medallia Customer Experience** | N/A | N/A |

#### Feedback Source

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Invitation** | Not enough data | Not enough data | 
| **Survey Link** | 8.7 (5 reviews) | Not enough data | 
| **App** | 7.8 (6 reviews) | Not enough data | 
| **Widget** | Not enough data | Not enough data | 
| **Recruitment Pool** | Not enough data | Not enough data | 

#### Feedback Management

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Media Library** | 9.0 (7 reviews) | Not enough data | 
| **Sorting** | 8.0 (5 reviews) | Not enough data | 
| **Sharing** | 8.3 (5 reviews) | Not enough data | 
| **Privacy** | 8.9 (6 reviews) | Not enough data | 

#### Insights

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Human Transcription** | 6.9 (7 reviews) | Not enough data | 
| **Computer Transcription** | 6.3 (5 reviews) | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Video Interviewing

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 7.6/10 | 5 |
| **Medallia Customer Experience** | N/A | N/A |

#### Platform Basics

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Performance** | 7.0 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) | Not enough data | 

#### Platform Content

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Technology** | 7.3 (5 reviews) | Not enough data | 
| **File Sharing** | 8.0 (5 reviews) | Not enough data | 
| **Customization** | 7.0 (5 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Mobility** | 8.0 (5 reviews) | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Dashboards** | 7.7 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.4/10 | 90 |
| **Medallia Customer Experience** | 8.0/10 | 70 |

#### Analytics

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.6 (37 reviews) | 9.4 (55 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.4 (38 reviews) | 9.2 (54 reviews) | 
| **Customer Effort Score (CES)** | 8.3 (30 reviews) | 8.7 (47 reviews) | 
| **Gamification** | 7.5 (34 reviews) | 5.9 (43 reviews) | 

#### Customization

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | 8.2 (35 reviews) | 8.5 (51 reviews) | 
| **Multilanguage Support** | 9.0 (60 reviews) | 7.9 (45 reviews) | 
| **Multiple Branding Support** | 8.3 (48 reviews) | 8.5 (44 reviews) | 
| **Vertical-specific Solutions** | 8.5 (40 reviews) | 8.2 (44 reviews) | 

#### Generative AI

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (24 reviews) | 

#### Agentic AI - Experience Management

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.3/10 | 12 |
| **Medallia Customer Experience** | 8.1/10 | 57 |

#### Feedback Management

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | 7.9 (8 reviews) | 8.3 (43 reviews) | 
| **Segmentation** | 8.7 (10 reviews) | 8.5 (41 reviews) | 
| **Custom Reports and Dashboards** | 9.2 (12 reviews) | 8.4 (48 reviews) | 

#### Feedback Analysis

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 8.7 (5 reviews) | 8.1 (47 reviews) | 
| **Sentiment Analysis** | 6.2 (7 reviews) | 8.4 (48 reviews) | 
| **NPS/CSAT Scoring** | 8.3 (8 reviews) | 9.4 (49 reviews) | 

#### Feedback Sources

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | 9.0 (8 reviews) | 8.3 (37 reviews) | 
| **Surveys** | 9.8 (11 reviews) | 9.2 (46 reviews) | 
| **Social Media** | 7.4 (9 reviews) | 7.1 (34 reviews) | 
| **Customer Service Channels** | 8.1 (8 reviews) | 8.1 (37 reviews) | 

#### Generative AI

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (21 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (23 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.7/10 | 17 |
| **Medallia Customer Experience** | N/A | N/A |

#### Survey Management

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Survey Builder** | 8.7 (17 reviews) | Not enough data | 
| **Question Types** | 9.0 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (17 reviews) | Not enough data | 
| **Survey Distribution** | 9.1 (15 reviews) | Not enough data | 

#### Survey Customization

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Branching/Skip Logic** | 9.1 (15 reviews) | Not enough data | 
| **Branding** | 8.4 (16 reviews) | Not enough data | 
| **Multimedia Support** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.5 (14 reviews) | Not enough data | 

#### Survey Insights

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Reporting & Analytics** | 8.8 (17 reviews) | Not enough data | 
| **BI Tools Integration** | 8.1 (12 reviews) | Not enough data | 
| **Data Exporting** | 9.1 (16 reviews) | Not enough data | 
| **Permissions** | 8.5 (17 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.7/10 | 5 |
| **Medallia Customer Experience** | N/A | N/A |

#### Setup

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | 9.7 (5 reviews) | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Medallia Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Medallia Customer Experience** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Forsta (7):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Video Interviewing Software](https://www.g2.com/categories/video-interviewing), [Survey Software](https://www.g2.com/categories/survey), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Forsta | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 28.0% | 10.1% | 
| **Mid-Market** | 42.9% | 22.2% | 
| **Enterprise** | 29.1% | 67.7% | 

### By Industry

#### Forsta

- **Market Research:** 69.2%
- **Management Consulting:** 3.7%
- **Marketing and Advertising:** 3.1%
- **Pharmaceuticals:** 2.0%
- **Information Technology and Services:** 1.7%
- **Consumer Goods:** 1.7%
- **Hospital & Health Care:** 1.4%
- **Telecommunications:** 1.4%
- **Research:** 1.4%
- **Financial Services:** 1.4%
- **Other:** 13.2%

#### Medallia Customer Experience

- **Hospitality:** 14.0%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 7.5%
- **Retail:** 7.0%
- **Telecommunications:** 5.4%
- **Automotive:** 5.4%
- **Insurance:** 4.8%
- **Health, Wellness and Fitness:** 3.8%
- **Banking:** 3.2%
- **Consumer Goods:** 2.2%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to Forsta

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)

### Alternatives to Medallia Customer Experience

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23542 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1705 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)

---
## Top Discussions

### Forsta

- Title: [I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?](https://www.g2.com/discussions/25939-i-was-stuck-at-a-point-where-i-wanted-to-randomise-the-answer-options-in-pattern-1-2-3-or-3-2-1-how-can-we-do-that-instead-of-making-2-seperate-questions-and-punching-options-in-similar-order) — 2 comments, 1 upvote
  > **Top comment:** "Hi Nadeem - Happy to help! What company are you with & what is your email? - I will open a ticket for you so that our support team can provide you with the..."
- Title: [Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?](https://www.g2.com/discussions/25344-is-there-any-way-that-can-allow-me-to-see-the-backend-codes-like-we-can-see-in-similar-tool-such-as-decipher) — 2 comments, 1 upvote
  > **Top comment:** "Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the..."
- Title: [When will  ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?](https://www.g2.com/discussions/when-will-confirmit-match-inbuilt-mobile-layout-like-decipher-and-qualtrics-as-i-feel-this-is-one-feature-giving-plus-point-to-other-competitors) — 2 comments, 1 upvote
  > **Top comment:** "A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me..."
- Title: [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) — 1 comment
  > **Top comment:** "yes"
- Title: [Future of Forsta Plus](https://www.g2.com/discussions/future-of-forsta-plus) — 1 comment, 1 upvote
  > **Top comment:** "Hi Abhishek,

Forsta continues to support and bring innovation on both the Forsta Plus (Confirmit) and Forsta Surveys  (Decipher) products. 
Over time,..."

### Medallia Customer Experience

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/forsta-vs-medallia-customer-experience)