The G2 on evaluagent

evaluagent Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of EvaluAgent, enjoying its simple interface and clear data presentation. (111 mentions)

Users value the insightful evaluations of Evaluagent, enabling clear tracking of performance and improvement areas. (59 mentions)

Users appreciate the focus on improvement, as it facilitates tracking progress and organizing quality audit tasks effectively. (59 mentions)

Users appreciate the intuitive interface that simplifies managing and optimizing quality assurance processes effectively. (46 mentions)

Users value the navigation ease of evaluagent, finding it straightforward to access reports and feedback efficiently. (37 mentions)

Users appreciate the efficient evaluation process of Evaluagent, valuing features like calls and score-based insights. (32 mentions)

Users desire more customizable features and improvements in task management for a smoother experience with EvaluAgent. (18 mentions)

Users find the layout issues frustrating, noting outdated design and poor mobile compatibility that hinder navigation. (17 mentions)

Users find Evaluagent not intuitive, especially new users overwhelmed by numerous complex options and layouts. (17 mentions)

Users find the complexity of setup and navigation in EvaluAgent challenging, particularly for newcomers seeking simplicity. (15 mentions)

Users find filtering issues cumbersome, as monthly data needs manual updates and reporting requires editing before use. (15 mentions)

Users find the learning curve challenging, as navigation and understanding the layout can be difficult. (15 mentions)

Users criticize the inadequate reporting capabilities of Evaluagent, limiting insights into agent performance issues. (13 mentions)

Users face navigation issues, finding the interface difficult and experiencing trouble logging in efficiently. (12 mentions)

Users find the navigation difficult, suggesting that the layout needs to be more intuitive and user-friendly. (12 mentions)

Top Pros or Advantages of evaluagent

1. Ease of Use

Users appreciate the ease of use of EvaluAgent, enjoying its simple interface and clear data presentation.

See 111 mentions

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balraj s.

Mid-Market (51-1000 emp.)

4.0/5

"Good"

What do you like about evaluagent?

It is simple to understand and easy. It is good.

Eldad D.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and easily digestible way to review my performance."

What do you like about evaluagent?

I like the layout and presentation of the data, specifically the graphs.

2. Helpful

Users value the insightful evaluations of Evaluagent, enabling clear tracking of performance and improvement areas.

See 59 mentions

See Related User Reviews

George A.

Mid-Market (51-1000 emp.)

5.0/5

"Gets the job done"

What do you like about evaluagent?

I can easily check my evaluations and have the option to contest decisions if i feel i've been unfairly scored.

Baljinder S.

Mid-Market (51-1000 emp.)

5.0/5

"Good feedback site"

What do you like about evaluagent?

that it shows all points , what you can work on, what you do well, how and where to improve

3. Improvement

Users appreciate the focus on improvement, as it facilitates tracking progress and organizing quality audit tasks effectively.

See 59 mentions

See Related User Reviews

Enrique P.

Mid-Market (51-1000 emp.)

5.0/5

"A good review"

What do you like about evaluagent?

This app helps us identify areas for improvement. With it, we can quickly review our quality audit with our supervisor.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Keeps QA Tasks Organized, But Navigation Could Be Clearer"

What do you like about evaluagent?

This tool helps me stay organized with my QA tasks and supports my efforts to improve.

4. User Interface

Users appreciate the intuitive interface that simplifies managing and optimizing quality assurance processes effectively.

See 46 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Excellent for looking at KPIs and managing QA outcomes"

What do you like about evaluagent?

- Easy system to understand, nice graphs to show percentages too

Luis Enrique L.

Mid-Market (51-1000 emp.)

5.0/5

"Straight forward. Easy going interface."

What do you like about evaluagent?

The options to filter information, review evaluations and feedbacks in a friendly interface

5. Navigation Ease

Users value the navigation ease of evaluagent, finding it straightforward to access reports and feedback efficiently.

See 37 mentions

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Fair-Flower R.

Enterprise (> 1000 emp.)

5.0/5

"Easy to use"

What do you like about evaluagent?

How easily I can find what I am looking for

Verified User

Enterprise (> 1000 emp.)

4.0/5

"I like getting feedback on my work with evaluagent"

What do you like about evaluagent?

Is very straight forward to understand the feedback from the quality team. Easy to navigate and understand what you have done right or what mistakes

6. Evaluation Process

Users appreciate the efficient evaluation process of Evaluagent, valuing features like calls and score-based insights.

See 32 mentions

See Related User Reviews

George A.

Mid-Market (51-1000 emp.)

5.0/5

"Gets the job done"

What do you like about evaluagent?

I can easily check my evaluations and have the option to contest decisions if i feel i've been unfairly scored.

Najee W.

Mid-Market (51-1000 emp.)

5.0/5

"Love Evaluagent!"

What do you like about evaluagent?

Evaluagent is very easy to use. The positive, coaching and negative feedback are all within the one particular evaluation you receive and all your met

Top Cons or Disadvantages of evaluagent

1. Missing Features

Users desire more customizable features and improvements in task management for a smoother experience with EvaluAgent.

See 18 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Nice product"

What do you dislike about evaluagent?

Many things: the menus change frequently, the time selection menu is very dumb in that you have to select the end date before selecting the start date

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Evaluagent is very efficient"

What do you dislike about evaluagent?

i would love to see more customizable features and more focus on the urgent tasks pending/deadline

2. Layout Issues

Users find the layout issues frustrating, noting outdated design and poor mobile compatibility that hinder navigation.

See 17 mentions

See Related User Reviews

Fair-Flower R.

Enterprise (> 1000 emp.)

5.0/5

"Easy to use"

What do you dislike about evaluagent?

It would be nice if its mobile compatible. When you open it up on a mobile, everything does not fit on screen and its hard to navigate

Verified User

Enterprise (> 1000 emp.)

5.0/5

"My career improvement buddy."

What do you dislike about evaluagent?

The user interface is a bit old school and not pleasant to look at

3. Not Intuitive

Users find Evaluagent not intuitive, especially new users overwhelmed by numerous complex options and layouts.

See 17 mentions

See Related User Reviews

Chloe W.

Enterprise (> 1000 emp.)

4.5/5

"Great platform would recommend"

What do you dislike about evaluagent?

I think it could be a little bit more user friendly in terms of layouts/how to use

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Evaluagent - A perfect tool for QA and agent analysis"

What do you dislike about evaluagent?

Evaluagent sometimes shows too high of content, such as very advanced filters and views; whilst this is great for in-depth management, it sometimes is

4. Complexity

Users find the complexity of setup and navigation in EvaluAgent challenging, particularly for newcomers seeking simplicity.

See 15 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Evaluagent - A perfect tool for QA and agent analysis"

What do you dislike about evaluagent?

Evaluagent sometimes shows too high of content, such as very advanced filters and views; whilst this is great for in-depth management, it sometimes is

cain c.

Mid-Market (51-1000 emp.)

0.0/5

"g2 review"

What do you dislike about evaluagent?

is difficult when you're a new user, there are too many options to see.

5. Filtering Issues

Users find filtering issues cumbersome, as monthly data needs manual updates and reporting requires editing before use.

See 15 mentions

See Related User Reviews

Tredalia C.

Mid-Market (51-1000 emp.)

5.0/5

"Highly effective and user-friendly system"

What do you dislike about evaluagent?

Reporting have to be edited before use. We have sort data and columns on excel.

Jeen R.

Mid-Market (51-1000 emp.)

4.0/5

"Good, it is easy to see everything"

What do you dislike about evaluagent?

the option to select last 7 days is hard since you cant get out of the screen

6. Learning Curve

Users find the learning curve challenging, as navigation and understanding the layout can be difficult.

See 15 mentions

See Related User Reviews

Chloe W.

Enterprise (> 1000 emp.)

4.5/5

"Great platform would recommend"

What do you dislike about evaluagent?

I think it could be a little bit more user friendly in terms of layouts/how to use

hossam j.

Mid-Market (51-1000 emp.)

5.0/5

"Am having a smooth experience so far"

What do you dislike about evaluagent?

it took me sometime to learn how to navigate in it

7. Inadequate Reporting

Users criticize the inadequate reporting capabilities of Evaluagent, limiting insights into agent performance issues.

See 13 mentions

See Related User Reviews

Tredalia C.

Mid-Market (51-1000 emp.)

5.0/5

"Highly effective and user-friendly system"

What do you dislike about evaluagent?

Reporting have to be edited before use. We have sort data and columns on excel.

Shruti W.

Mid-Market (51-1000 emp.)

4.5/5

"Good App for sharing quality observation"

What do you dislike about evaluagent?

I dislike the reporting feature as it does not allow us to pull specific reports.

8. Navigation Issues

Users face navigation issues, finding the interface difficult and experiencing trouble logging in efficiently.

See 12 mentions

See Related User Reviews

Fair-Flower R.

Enterprise (> 1000 emp.)

5.0/5

"Easy to use"

What do you dislike about evaluagent?

It would be nice if its mobile compatible. When you open it up on a mobile, everything does not fit on screen and its hard to navigate

Jeen R.

Mid-Market (51-1000 emp.)

4.0/5

"Good, it is easy to see everything"

What do you dislike about evaluagent?

the option to select last 7 days is hard since you cant get out of the screen

9. UX Improvement

Users find the navigation difficult, suggesting that the layout needs to be more intuitive and user-friendly.

See 12 mentions

See Related User Reviews

Chloe W.

Enterprise (> 1000 emp.)

4.5/5

"Great platform would recommend"

What do you dislike about evaluagent?

I think it could be a little bit more user friendly in terms of layouts/how to use

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Helpful QA program for Customer Support"

What do you dislike about evaluagent?

I sometimes find the interface a little unclear and not as intuitive as I would like. For example, there is not an option to remove the remote or face

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/31/2025

"User-Friendly Interface, But Filters Need Improvement"

4/5

What do you like best about evaluagent?

It’s very simple to use and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

sometimes the filters do not work and it’s hard to find things Review collected by and hosted on G2.com.

Camilo S.

Agent

Small-Business (50 or fewer emp.)

3/3/2025

"Extremely intuitive and useful platform"

5/5

What do you like best about evaluagent?

I like the way that you can review exactly the details of what is being qualified, so you can have knowledge of what to improve, what to do next and how to be better. I can use it almost any time, and it is very useful to implementate on my daily work. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

At the moment I think the tool is very useful and intuituve, I don't find anything that may not be on desire. Very good job! Review collected by and hosted on G2.com.

kobby r.

Support agent

Enterprise (> 1000 emp.)

9/24/2025

"Great tool for the review of the agents."

3.5/5

What do you like best about evaluagent?

all the charts that we can see. also the specific details and the order of them Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

It's a slow page at first usage. they need to improve this aspect. Review collected by and hosted on G2.com.

Shivam R.

Team Lead, Operations

Mid-Market (51-1000 emp.)

6/2/2023

"It is fluent, the details are clearly mentioned."

5/5

What do you like best about evaluagent?

The simplistic approach to evaluate and see results for future reference on how to improve the interaction with peers and customers Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The dashboard can be a little bit compact and would love to see use of more colors just to make it enjoyable to eyes. Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

edit

Thanks so much for your feedback! We’re glad you find it clear and helpful for improving interactions with peers and customers.

We appreciate your suggestion about the dashboard. Adding more colors for a better visual experience is a great idea, and we’ll keep it in mind for future updates.

It’s great to hear Evaluagent helps you identify issues and enhance customer experience. We’re here to support you every step of the way.

Verified User in Accounting

Small-Business (50 or fewer emp.)

10/31/2025

"Effortless to Use and Great for Staying Organized"

3.5/5

What do you like best about evaluagent?

easy to useuse

keep on track with things Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

more user friendly

dont ereally use it much Review collected by and hosted on G2.com.

What problems is evaluagent solving and how is that benefiting you?

It reduces the time spent on manual quality reviews and ensures consistency across our assessments. As a result, we’re able to coach agents more effectively, improve customer experience, and maintain higher compliance standards — all while saving time and improving team performance visibility. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/14/2025

"Evaluagent review"

5/5

What do you like best about evaluagent?

The ease of use as well as the number of features it offers you Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

There could a different rating system from the Fair, Fair with development, Unfair system that is currently in place Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/17/2025

"Flexible QA, Excellent Client Support, and Easy to Use"

4.5/5

What do you like best about evaluagent?

It has given is more flexibility with our QA, Excellent support for their clinets. Has helped our business deliver more on our operations. Ease and simplicity in usage. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

It was quite hard to integrate at first but overall its been good Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/31/2025

"Modern Interface Shines, But Filters and Unused Features Need Tweaks"

4/5

What do you like best about evaluagent?

The visual look - a lot of systems these days look dated. Evaluate does not. Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

The filters can be a bit of a pain, there are also a lot of features I do not use, would be great to turn these off. Review collected by and hosted on G2.com.

Matthew S.

Compliance monitoring officer

Mid-Market (51-1000 emp.)

1/14/2025

"Excellent team with a hands on approach to Evaluagent migration"

5/5

What do you like best about evaluagent?

The team at evaluagent have a hands on approach to migrate all data over form existing systems you use

The build a scorecard features are great and make for easy implementation to business changes. As someone who has used manual excel spread sheets for a long time this is a breath of fresh air

Great tools for pulling MI with ease Review collected by and hosted on G2.com.

What do you dislike about evaluagent?

I appreciate the hands on approach the team have had with us but the initial manual approach we have had to undertake has been a bit slow Review collected by and hosted on G2.com.

Response from Olly Johnson of evaluagent

edit

Thank you for your feedback! We're delighted to hear that our hands-on approach to migration and our “Build a Scorecard” feature have been valuable for your team—especially coming from a background of using manual spreadsheets.

We pride ourselves on making onboarding as efficient as possible, so we’d love to hear more about your experience. Please feel free to reach out to our team at cx@evaluagent.com to discuss this further—we’d really appreciate your feedback!