# Etail Solutions Reviews **Vendor:** Etail Solutions **Category:** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce) **Average Rating:** 4.4/5.0 **Total Reviews:** 41 ## About Etail Solutions Etail Solutions helps brands, distributors, 3PLs, and retailers optimize ecommerce fulfillment across multiple sales channels, fulfillment locations, and existing software systems and platforms. Etail combines real-time inventory visibility, intelligent order routing, and deep integration capabilities to cut ecommerce fulfillment costs and scale profitably. In 2025, Etail introduced its latest innovation, The Distribution Network. Etail’s latest innovation turns regional distributors into D2C fulfillment hubs by connecting their inventory to brands’ ecommerce channels. Orders are automatically routed to the closest distributor, optimizing for speed, cost, and availability. Distributors unlock new revenue. Brands get fast, nationwide delivery with less overhead, using partners they already know and trust. Founded in 2010, Etail is designed to simplify complex ecommerce fulfillment challenges. The platform supports distributed inventory and order management, multi-vendor sourcing, cartonization, rate shopping, and native shipping – all powered by automation and real-time data. With flexible integrations, it adapts to even the most complex fulfillment setups. Etail is the operating system for modern ecommerce fulfillment – engineered for flexibility, built to handle complexity, and ready to scale with you. WHAT SETS US APART? Lower Costs: Automate routing for the most cost-effective delivery and reduce shipping expenses. Scalable Growth: Easily onboard vendors, manage catalogs, and scale profitably with drop shipping support. Flexible Integration: Connect with any system via EDI, APIs, or custom integrations—no replacement needed. Accurate Data: Sync inventory and pricing across channels and build custom reports effortlessly. READY TO SCALE SMARTER? Follow us for insights or visit our website to learn more. ## Etail Solutions Pros & Cons **What users like:** - Users value the **attentive support** from the Etail Solutions team, enhancing their overall experience and functionality. (1 reviews) - Users value the **strong communication** from Etail Solutions, benefiting from regular team calls and support. (1 reviews) - Users appreciate the **excellent customer support** from Etail Solutions, benefiting from regular helpful calls with the team. (1 reviews) - Users find the **helpfulness of the team** invaluable, benefiting from regular calls and support. (1 reviews) - Users value the **quick response time** of Etail Solutions, appreciating the regular support and call availability. (1 reviews) **What users dislike:** - Users face frustrating **delay issues** with ticket resolution, hindering progress on important initiatives from Etail. (1 reviews) - Users experience **delivery delays** affecting project timelines, hindering progress on essential initiatives with Etail Solutions. (1 reviews) - Users experience **time-consuming ticket resolution** , which hampers progress and delays important initiatives from Etail Solutions. (1 reviews) - Users find the **ticket time resolution to be time-consuming** , hindering progress on important initiatives from Etail. (1 reviews) - Users feel that **ticket time resolution is excessively slow** , hindering their ability to advance necessary initiatives. (1 reviews) - Time-Consumption (1 reviews) - Time Delays (1 reviews) - Time Management (1 reviews) ## Etail Solutions Reviews ### 1. I've been working with Etail Solutions platform for more than 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Karl G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Etail Solutions?** Easy to use, easy to train and easy to understand. **What do you dislike about Etail Solutions?** I haven't found downside so far as I have used it for more than 4 years. **What problems is Etail Solutions solving and how is that benefiting you?** help in sorting out the orders with error, order management. **Official Response from Kristi Olson:** > Thank you Karl for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform. As always, if there are ever any other ways we can improve your platform or provide more value to your business, please let our team know! ### 2. Very Hands-On Support and Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Julie G. | Sales Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Etail Solutions?** Bringing Etail Solutions into our business as the platform to use for our dropship program has been very successful. From the very start-up of our partnership, they have been very hands-on and attentive to our needs, questions and over-all set up of the software and integration with our operating system. We use Etail Solutions in our every day business to process our dropship orders from multiple platforms like Amazon and Walmart; without their constant support, our launch with these platforms would not have been successful. **What do you dislike about Etail Solutions?** Due to the size of our catalog, it gets a little tricky at time manuevering thru the various screens. It would be helpful to see current inventory when looking at back orders. **What problems is Etail Solutions solving and how is that benefiting you?** Our warehouse facilities are not capable of dropshipping so we utlize Etail Solutions as a 3PL and drop ship platform **Official Response from Kristi Olson:** > Thank you Julie for the great review and for being an Etail customer! We're happy to hear you're getting so much value from our platform and our team. If you're still finding that tracking inventory and back orders is still a challenge, I encourage you to reach out to your Etail CSM. We want to know about any issues you're having so we can fix them and help give you the best customer experience possible. Our team is always here to help ensure you're getting the most value from our platform. ### 3. Perfect Partnership for Small and Medium Size Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** steven T. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Etail Solutions?** Etail is a well built service for ecommerce companies looking to expand their online channels and streamline their inventory and order processing. Having a dedicated account manager allows you to tailor your needs and investigate areas where you may be missing sales. One key benefit of choosing EVP over other ERP systems is the ability to customize to your business' needs. This customization gives you the flexibility to create a system that is perfect for you and not just an average out of the box solution that may be missing critical needs of your company. **What do you dislike about Etail Solutions?** Etail implementation can be a bit cumbersome and intensive, but it is necessary to achieve success. Since the system is customized to your needs, system bugs may happen, but the support team assists greatly. These bugs have occurred with every ERP system we have used and are expected with any platform due to constant sales channel code changes on sites such as amazon or walmart. **What problems is Etail Solutions solving and how is that benefiting you?** Etail solves all of your ecommerce needs such as inventory management, purchase order management, order fulfillment, etc. Their ability to connect to almost any platform allows you to manage all of your data from one true source. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform! Thank you for persevering with us through your implementation phase! If there are ever more ways we can improve your platform or provide more value to your business, please let our team know! ### 4. Etail provides good service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Etail Solutions?** The system works well and we have calls with the team on regular basis and help us. **What do you dislike about Etail Solutions?** Ticket time resolution takes too much time, we have some initiatives that needs to come from Etail, but we cannot move forward. **What problems is Etail Solutions solving and how is that benefiting you?** Etail provides inventory, sales, order solutions and help us in our business. **Official Response from Kristi Olson:** > Thank you for the positive review and for being an Etail customer! We're happy to hear you're getting value from our platform and our team. Sorry to hear about your dissatisfaction with ticket resolution time. If you haven't already, please voice your concerns about this with your Etail CSM team, we want to know what issues you're having to give you a better customer experience. Our team is always here to help ensure you're getting the most value from our platform. ### 5. Automation of a robust multi channel marketplace integration platform **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Etail Solutions?** If you sell on multiple marketplaces and carry a variety of suppliers, Etail is a software that will help you manage all from a single console. It is extremely robust with a number of features that are not availble from the competitors. Their customer support is excellent and help with the integration of new suppliers to new marketplaces. **What do you dislike about Etail Solutions?** The platform is so robust that it takes quite a bit of time to learn all of the various steps to get products active and published to the many marketplaces available through their integration software. **What problems is Etail Solutions solving and how is that benefiting you?** A simple single solution for cross marketplace selling. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform. If you're ever still finding it a challenge navigating the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers. ### 6. Operations Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Etail Solutions?** Etail offers a ton of customized ecommerce solutions. Its one of the most dynamic tools out there for managing Orders and PO's. **What do you dislike about Etail Solutions?** Etail is still developing their training solutions. After Etail has been set up the company does not do a good job training you to use all of the dynamic tools the platform has to offer. **What problems is Etail Solutions solving and how is that benefiting you?** We use etail to manage a full network of vendors and PO's. Etail allows us to manage all the PO's and Costs across the network. Etail also allows us to manage all sales listing and skus across our ecommerce platform. This has been hugely beneficial for taking control of order population with our 3PL partner. **Official Response from Kristi Olson:** > Thank you for the positive review and for being an Etail customer! We're happy to hear you're getting so much value from our platform. If you're still finding that training on features and tools of our platform is still a challenge, I encourage you to reach out to your Etail CSM team, we want to know what issues you're having so we can fix them and help give you a better customer experience. Our team is always here to help ensure you're getting the most value from our platform. I also recommend attending viewing any of our past TechEdge webinars, these are just one way we try to help our customers better navigate the platform, answer your questions and help them better utilize all the functionality our platform offers. If you need help accessing these, your Etail CSM can assist you with this. Thank you! ### 7. The team is extremely knowledgeable and helpful, it is a delight to work with them. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Etail Solutions?** Our representative is very knowledgeable about our business and very helpful in new projects as well as resolving issues. Etail always has solutions for us for any new project or request we bring to the table. **What do you dislike about Etail Solutions?** Timeliness of resolving issues can be delayed when there are other customer's projects queued before us. There is not always someone else available to help assist with our account without the direction from our main contact. **What problems is Etail Solutions solving and how is that benefiting you?** Our company is a revolving door to problems needing solved by Etail. Etail has always come with a plan of action or takeaways that help assist our company with our Ecom business. **Official Response from Kristi Olson:** > Thank you for the great review and for being an Etail customer! We're happy to hear you're getting so much value from our platform and our team. Sorry to hear you haven't always been satisfied with our turnaround time on resolving issues. Thank you for sharing this feedback. If this is still an issue, I encourage you to reach out to your Etail main contact and share your concerns. We always want to ensure our customers are getting the best possible experience with us and our platform and improve in areas where we're not. And as always, if there are ever any other ways we can improve your platform or provide more value to your business, please let our team know! ### 8. Makes the shipping/manifesting process quick and easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Halley P. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Etail Solutions?** I really liked how easy it was to train on **What do you dislike about Etail Solutions?** There's not really anything I dislike about it **What problems is Etail Solutions solving and how is that benefiting you?** Shipping and manifesting **Official Response from Kristi Olson:** > Thank you Halley for the great review and for being an Etail customer! We're happy to hear you're getting so much value from the shipping and manifesting solutions of our platform. ### 9. Great product and awesome customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Etail Solutions?** The thing I llike most about Etail is they got a plenty of integrations that helps to automate the business and manage it from there. Also their top tier customer support, they really provide intensive help specially with the automation and attends to our needs immediately. **What do you dislike about Etail Solutions?** Not really a dislike but I think of an area that they can improve, a better user interface so not so techy people would easily navigate it. **What problems is Etail Solutions solving and how is that benefiting you?** The automation of the business process. Etail Solutions provide a lot of help in many ways, such as in processing our orders, pricing automation and their analytics that helps with the decision making to compete in the market- with all that data, we already where we can improve and what product should we prioritize more. **Official Response from Michael Anderson:** > Thanks so much for your feedback and appreciation of our team, I know that means a lot to them! We've certainly put a lot of emphasis on the automation and workflow orchestration in the past and understand that the Admin Console (legacy interface) is better suited for System Admins. We've been putting more emphasis on the day-to-day users in our newer Web UI to streamline the day-to-day functions of specific user roles. Please feel free to reach out to your Etail contact to learn more about this, we appreciate your feedback! ### 10. Great eCommerce Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph M. | Distribution Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Etail Solutions?** The basic user interface is user friendly and easy to use. **What do you dislike about Etail Solutions?** Building or modifying reports can be a little tricky and requires a great deal of know how to use. **What problems is Etail Solutions solving and how is that benefiting you?** None at the moment **Official Response from Kristi Olson:** > Thank you Joseph for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform. Sorry to hear of the report challenges you've experienced. If you still need help in this area, I encourage you to reach out to your Etail CSM and we can help you with any report needs you may have. Our team is always here to help ensure you're getting the most value from our platform. ### 11. Great company, they seem to have your best interest at heart. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy W. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Etail Solutions?** We have been with etail for 8 years. They are great with working with us to incorporate all our ideas. They have a solid software that works. **What do you dislike about Etail Solutions?** Sometimes, getting back with new tickets and work requests for new feature request takes some time. **What problems is Etail Solutions solving and how is that benefiting you?** It's much easier to incorporate all of our marketplaces and sync our large database of products across them. Their fulfillment, including printing labels, is really good. **Official Response from Kristi Olson:** > Thank you Andy for the great review and for being an Etail customer! We're happy to hear you're getting so much value from our platform and our team. Sorry to hear our response time on tickets hasn't been to your satisfaction. I encourage you to reach out and voice this with your Etail CSM team. We want to know what issues or challenges you're having so we can fix them and help give you a better customer experience. Our team is always here to help ensure you're getting the most value from our platform. ### 12. Experts in Marketplace Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Etail Solutions?** The Etail platform opens up all of the current ecommerce marketplaces with a single tool. Rather that managing multiple direct integrations and EDI connections, we are able to synidicate product catalogs, automate pricing, and service marketplace orders end-to-end from one highly configurable interface. We are no longer worried about over comitting inventory or being able to fill orders in a timely fashion. **What do you dislike about Etail Solutions?** With configurability comes complexity; Etail has struck a good balance of highly configurable, while manitaining ease of use, but their tools do require specialized training. **What problems is Etail Solutions solving and how is that benefiting you?** They have created a tool that provides a unified view of all marketplace commerce. We used to live in each of the marketplace portals and now we manage everything at once from Etail. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform. Our team is always here to help you expand your value from our platform. If there are ever any other ways we can improve your platform or provide more value to your business, please let our team know! ### 13. Best at Versatility **Rating:** 4.0/5.0 stars **Reviewed by:** Kenny T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Etail Solutions?** Etail Solutions is way more versatile than all the other platforms we have used in the past. When we bring new request to the table, it is never a go pound sand like you hear from the others. It’s a conversation about how to make it happen or get it added to the platform. **What do you dislike about Etail Solutions?** The biggest dislike we have with Etail Solutions is the amount of time and training to use all the great features. **What problems is Etail Solutions solving and how is that benefiting you?** Finding the inventory from multiple sourses quickly. **Official Response from Kristi Olson:** > Thank you Kenny for the great review and for being an Etail customer! We're happy to hear you're getting so much value from our platform and our team. As always, if there are ever any other ways we can improve your platform or provide more value to your business, please let our team know! If you're ever still finding that training on features is still a challenge, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer your questions and help them better utilize all the functionality our platform offers. ### 14. Incredible Responsiveness and Dedication to our eCommerce Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Etail Solutions?** Etail has been a game-changer for our eCommerce business, and the responsive team, especially Nigel, deserves recognition for their hard work. Their support and integration capabilities have been critical to our growth. Our company's systems don't support a dropship program, which initially posed a challenge. However, Etail seamlessly integrated into our existing infrastructure, allowing us to manage our eCommerce operations efficiently. This integration has been pivotal in streamlining processes and driving growth. Nigel and the Etail team have been incredibly responsive. Whenever we've had questions or faced issues, they've been quick to provide solutions and guidance. Their dedication to ensuring our success is evident, and it's been a pleasure working with a team that genuinely cares about its clients. Etail's robust features and continuous updates have made managing our eCommerce business a breeze. From inventory management to order processing, Etail offers a comprehensive toolkit that saves time and minimizes errors, ultimately boosting our bottom line. In conclusion, Etail, coupled with the hard work and responsiveness of Nigel and the team, has been a cornerstone in our eCommerce success story. We highly recommend Etail to any eCommerce business seeking a reliable partner for growth. With Etail, you'll find the support and integration capabilities needed to thrive in the eCommerce industry. **What do you dislike about Etail Solutions?** The only downside of Etail is that their EVP software sometimes isn't the most straight forward to use and requires a fair bit of training. That being said their white glove service really helps to get around these hurdles. **What problems is Etail Solutions solving and how is that benefiting you?** The biggest problem that Etail is soliving for our business is the integration into our multiple outdated systems, allowing us to sell effectively at multichannel retail. **Official Response from Michael Anderson:** > Thanks so much for your feedback, especially about the responsiveness of the team. They are passionate about removing ecommerce operational barriers and this type of feedback is energizing to them! We are continuing to make investments into the user-role-based Web UI and if you reach out to Nigel or anyone else on our team, we will happily receive any specific feedback on features/functions that can be improved! ### 15. Extremely Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Etail Solutions?** All data combine at one place regardig their variations, part number, SKU, ASIN, UPCs and many more **What do you dislike about Etail Solutions?** Slow Processing while in uploading images, reviewing sales detail, connecting with Amazon etc **What problems is Etail Solutions solving and how is that benefiting you?** Mostly found in slow processing, sometime temporarily link down from main server. **Official Response from Michael Anderson:** > Thanks for the review! Sounds like something might not be quite right, please file a ticket with your Customer Success Manager, we'll be happy to take a closer look at this! ### 16. Highly Recommend Etail **Rating:** 4.5/5.0 stars **Reviewed by:** Mike H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Etail Solutions?** For anyone that works in eCommerce, we all know that systems break, even the best of them. The retailer changes something, system upgrade, whatever. EVP works exceptionally well with all of the top online retailers, while providing us clear visibility into where the breakdowns have occurred. Our previous provider was an absolute disaster in this space. It would sometimes take several days to figure out the issue, and in the meantime, we would have to do everything manually to meet the retailer's SLAs. With Etail, if there is an issue we can quickly track it down and get it resolved. **What do you dislike about Etail Solutions?** The UI is not the most advanced, so know that you may see some sleeker models out there, but I don't believe this leads to better results. What we found during the RFP process those sleeker interfaces wanted to charge us significantly more and didn't give us everything we needed. **What problems is Etail Solutions solving and how is that benefiting you?** Etail is facilitating order and inventory management across a variety of online retailers including Amazon, Shopify, Walmart, Wayfair, QVC and others. **Official Response from Kristi Olson:** > We're happy to hear you're getting so much value out of our platform! We've recently made some updates to our web UI, so if you haven't seen all of it, be sure to ask your Etail team more about it! ### 17. 180 Degrees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Etail Solutions?** The amount of tools they have available for tracking, pricing, automating, and everything in between are impressive. And this tool box is always growing and adapting with the market. **What do you dislike about Etail Solutions?** In the past, I did not like the difficulty in finding answers to problems that would inevitably arise from the platform. However, this issue has been resolved in the past year, as they are proactively working with me when I do have an issue and keep in touch to ensure additional ones on the horizon can be avoided. **What problems is Etail Solutions solving and how is that benefiting you?** Stagnant inventory used to be a real problem. However, with some training and expertise with their team, this is a problem of the past. I can effectively sort through and identify what is not selling as well as have adjustments to the market reduce the pricing automatically. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform and that our team has improved our process of proactively avoiding potential issues. I also recommend attending our Tech Edge webinars, or viewing any of our past webinars, if they're not already on your radar, these are just one way we try to help our customers better navigate the platform, answer questions and help our customers better utilize all the functionality our platform offers. ### 18. True plug and play solution, exceptional support, and always geared to simplify Ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Munif F. | ECommerce Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Etail Solutions?** Great Support Customized reporting (DIY or by request) Many major features available out of the box Makes multi-channel order processing true Plug & Play **What do you dislike about Etail Solutions?** Requires Training for advanced users To maximize benefits of Etail, you need one advanced user on your team **What problems is Etail Solutions solving and how is that benefiting you?** Complex order feeds/requirements/EDI transactions translated to simplified EDI feeds into our ERP and WMS systems, with a dedicated UI for front-end users to access and review orders and generate reports **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform. If you're ever still finding it a challenge navigating the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers. ### 19. I like how Etail is allowing us to keep up with the DS Market **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Etail Solutions?** You can personalize it based on your or your business needs. There are also a lot of documents for user to use as a reference. I also like how efficient and useful the reports are. **What do you dislike about Etail Solutions?** The new requests (Vendor integration, report request, new feature request) turnaround time can be improved. **What problems is Etail Solutions solving and how is that benefiting you?** Issues with listings and onboarding new vendors it benefits us in comes to volumes and sales. I also helps us with managing hundreds and thousands of vendor Catalog - although this will need a lot of improvement **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform. Sorry, you haven't been satisfied with the turnaround time on new requests. Thank you for sharing this feedback. If this is still an issue, I encourage you to reach out to your Etail support team and share your concerns. We always want to ensure our customers are getting the best possible experience with us and our platform and improve in areas where we're not. ### 20. Etail's EVP review (10 years EVP Solutions user) **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Ramon G. | Infrastructure Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Etail Solutions?** Etails's EVP is a highly efficient and intelligent e-commerce solution that offers an impressive array of features to streamline your business operations. With leading-edge technologies and an optimized order management system, this ERP solution significantly reduces shipping expenses and delivers excellent value to customers. **What do you dislike about Etail Solutions?** Complex requests may take a long time to be resolved by customer support, which can result in delayed solutions for the requester. Furthermore, the issue of wide system time normalization should not be overlooked when operating a global business with clients located overseas. This can be particularly challenging for businesses that operate in multiple time zones, or have a customer base that spans across different countries. **What problems is Etail Solutions solving and how is that benefiting you?** One of the key benefits of Etails's EVP is its all-in-one, fully integrated approach to managing your business. By connecting people, processes, and data across your entire organization, this solution can help you achieve a more efficient and effective workflow. It offers a range of functionalities for both B2B and B2C websites, including order management, data analysis reports, and pre-built integrations with major e-commerce platforms such as Shopify, Amazon, Walmart, and eBay. Deploying is easy and hassle-free, with minimal IT disruption. You can automate complex order fulfillment and multi-location inventory management, providing scalable D2C operational capabilities without the need to replace your existing systems. Adding new sales channels is quick and effortless, thanks to flexible supplier integrations and an ever-changing roster of the latest tech tools. Overall, Etails's e-commerce ERP solution is an outstanding choice for businesses looking to build and scale their D2C order fulfillment capabilities. With its advanced features, user-friendly interface, and exceptional value, it is an excellent investment that can help your business grow and thrive. ### 21. Etail takes the meaning of partnership to a new level **Rating:** 5.0/5.0 stars **Reviewed by:** Matt W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Etail Solutions?** Etail has the very rare combination of enterprise level tech capabilities while being nimble enough to really dig deep into tailored business processes. Our business is innovative, thus unique and complex riddled with pitfalls at every step - etail marches onto the battlefield of progress with us to make things happen. **What do you dislike about Etail Solutions?** In a perfect world challenges would magically get solved without issue and prolonged discovery. In this imperfect world, etail has shown the wherewithal to see problems through to solutions. **What problems is Etail Solutions solving and how is that benefiting you?** Etail has evolved into our hybrid ERP less financials, as they are clever in solving process challenges with the resources and tools available **Official Response from Kristi Olson:** > Thank you again Matt for the raving review and for being an outstanding Etail customer! We appreciate your business and hope you are off to another great year! ### 22. Etail is a The Most Powerful Solution for Managing Complex Vendor and Marketplace Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Josh H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Etail Solutions?** Etail prides itself as a partner in your business for integration and growth. They don't offer you a product and make your business conform to their product, they partner with you on your business needs to design a software solution that works for you. **What do you dislike about Etail Solutions?** Since EVP is such a powerful and custom software solution, it can sometimes feel too complex. The software is so full of features, there are times when dependencies are overlooked when implementing new features. **What problems is Etail Solutions solving and how is that benefiting you?** Automation of nearly all aspects of our business from supplier and vendor integrations to shipping and retail channel integration. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform! If you're ever still finding it a challenge navigating the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers. ### 23. Support Email **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Etail Solutions?** Etail solutions has a good web solution to track down your transactions and easy to use. **What do you dislike about Etail Solutions?** Still new to Etail Solutions, so everything I have seen so far, I have nothing to dislike. **What problems is Etail Solutions solving and how is that benefiting you?** 3PL Solution is how we utilize Etail currently. **Official Response from Kristi Olson:** > We're glad to hear your solution is working well for you! Thank you for being an Etail customer! ### 24. Good order management system with solid integration **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanine C. | Senior IT Manager - Enterprise Application Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Etail Solutions?** Simplifies onboarding new partners, especially in the marketplace channel space. **What do you dislike about Etail Solutions?** Depth of product = complexity. Learning curve can be steep but great support & deep functionality strong counter-balance **What problems is Etail Solutions solving and how is that benefiting you?** Etail enables rapid onboarding of new marketplace channels which has multiple benefits including faster onboarding and reduced internal labor to onboard. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting so much value out of our platform. If you're ever still finding it a challenge navigating the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers. ### 25. Solid product **Rating:** 3.5/5.0 stars **Reviewed by:** Meir R. | Research And Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Etail Solutions?** Robustic, customizable, solid & powerful integrations. Supply chain **What do you dislike about Etail Solutions?** Support, customer service, Lack of important features. **What problems is Etail Solutions solving and how is that benefiting you?** Supply Chain Management. MultiChannel Management. **Official Response from Kristi Olson:** > Thank you again for reviewing us and for the helpful feedback. Sorry to hear of the issues you've been experiencing. I encourage you to reach out to your Etail CSM team, we want to know what issues you're having so we can fix them and help give you a better customer experience. Our team is always here to help ensure you're getting the most value from our platform. I also recommend attending our Tech Edge webinars, or viewing any of our past webinars, if they're not already on your radar, these are just one way we try to help our customers better navigate the platform, answer questions and help our customers better utilize all the functionality and features our platform has available. ### 26. I have used Etail for over 6 years and its getting better and better **Rating:** 4.5/5.0 stars **Reviewed by:** alex p. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Etail Solutions?** the way it allows me to sell on most all platforms **What do you dislike about Etail Solutions?** lack of costomer support lack of a direct phone # to call when help is needed **What problems is Etail Solutions solving and how is that benefiting you?** hosting all or most sales platforms is what has brought us to etail and is what has us staying **Official Response from Kristi Olson:** > Hi Alex, we're sorry to hear that you feel you're not getting the support you need. All of our customers have a dedicated CSM for support and at any time you need support, please reach out to your dedicated CSM and they are happy to help answer your questions or get you the help you need in a timely manner. Thank you again for the review and for being an Etail customer! ### 27. Good platform for parcel dropshipping **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Etail Solutions?** The EVP platform works very well and is very configurable. Once set up, it can run seamlessly and is very intuitive for skilled users. It is available in both a web and desktop interface. **What do you dislike about Etail Solutions?** The timing of upgrades and releases can be frustrating. The company is trying to work on the web UI, but the desktop UI is needed for a lot of shop-floor mistake fixes. A quicker turnaround on bug fixes would help us out on the operations side of the business. **What problems is Etail Solutions solving and how is that benefiting you?** Etail is helping us solve the problem by providing an interface and data exchange to process ecommerce orders across two ERP systems and the company integrates to one system. The EVP interface allows us to drop ship from multiple locations across multiple channels. **Official Response from Kristi Olson:** > We're happy to hear you're getting so much value out of our platform! We've recently made some updates to our web UI, so if you haven't seen all of it, be sure to ask your Etail team more about it! ### 28. Excellent System and Team **Rating:** 4.0/5.0 stars **Reviewed by:** Jerry K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Etail Solutions?** Complex system which provides advanced multi- channel inventory management and optimization. **What do you dislike about Etail Solutions?** Closed system. No API's or ability to tie other systems to Etail like Google's Looker Studio or Microsoft BI. **What problems is Etail Solutions solving and how is that benefiting you?** Provides one tool to manage our omni-channel business. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform. Our team is always here to help you expand your value from our platform. If there are ever any other ways we can improve your platform or provide more value to your business, please let our team know! ### 29. Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Jaqueline C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Etail Solutions?** Quick updates on skus. inventory and status **What do you dislike about Etail Solutions?** The reports are hard to edit and some of them display an error when downloading big periods of time. **What problems is Etail Solutions solving and how is that benefiting you?** Automatic Repricer for ecommerce **Official Response from Jason Sparrow:** > Hi Jaqueline, We appreciate you taking the time to share your feedback about Etail Solutions! We're happy to hear that our automatic repricer is helping you succeed. Reports can have built-in timeouts to ensure optimal performance. Our support team is here to help you understand and utilize the existing reports effectively. Please don't hesitate to reach out to us via support or contact your CSM directly. We're committed to helping you get the most out of Etail Solutions! ### 30. Problems with resetting or updating password **Rating:** 2.5/5.0 stars **Reviewed by:** Sean C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Etail Solutions?** Many solutions in one place with some features **What do you dislike about Etail Solutions?** Ambiguous methods of resetting password. No help with updating or who to speak with **What problems is Etail Solutions solving and how is that benefiting you?** Catalogue management. Most customer catalogs in one place **Official Response from Kristi Olson:** > Thank you again for reviewing us and for the helpful feedback so we can improve your experience. Sorry to hear of the log-in issues you've been experiencing. If you're still having issues, I encourage you to reach out to your Etail CSM and we can help get this resolved. Our team is always here to help ensure you're getting the most value from our platform. ### 31. Seamless integrated system for Amazon, Walmart and Spotify **Rating:** 4.5/5.0 stars **Reviewed by:** Bob C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Etail Solutions?** Etail make the inventory update, listing createion and order follow up much easier. They also constently upgrade their feature to encounter changing E-commerce enviroment. **What do you dislike about Etail Solutions?** I'll suggest the skillful user to work with E-tail. If you're new to the ERP like system or know nothing about the Amazon ecosystem, Etail may be too complicated for you. **What problems is Etail Solutions solving and how is that benefiting you?** Etail solves the integration between the marketplace, vendor, and seller, ensuring all information pieces are synced. We save massive time on data aggregation, and vendor communication, and the daily operation becomes much more manageable. **Official Response from Kristi Olson:** > We're happy to hear you're getting so much value out of our platform! If you're ever still finding it a challenge using the system, I recommend attending our Tech Edge webinars, or viewing any of our past webinars, these are just one way we try to help our customers better navigate the platform, answer questions and help them better utilize all the functionality our platform offers. ### 32. Very open to customize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Etail Solutions?** Customized reports that helps gather unique interest **What do you dislike about Etail Solutions?** Down time, we've been affected by missing data while down **What problems is Etail Solutions solving and how is that benefiting you?** Integration of marketplces data **Official Response from Kristi Olson:** > Thank you again for reviewing us and for the helpful feedback! Sorry to hear of the issues you've been experiencing. If you're still experiencing any issues, I encourage you to reach out to your Etail support team, we want to know what issues you're having so we can fix them. Our team is always here to help ensure you're getting the most value from our platform. ### 33. Without Limits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Etail Solutions?** very customizable. with a team of people that stand behind their product and services and work towards a goal to get what you want. **What do you dislike about Etail Solutions?** more sales channels are needed and more options in this area. **What problems is Etail Solutions solving and how is that benefiting you?** tons of unique processes, no one else is doing today. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy to hear you're getting value from our platform. Our team is always here to help you expand your sales channels. If this is still a need, reach out to our team and we can explore this with you. ### 34. Flexible OMS with good managed services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Etail Solutions?** The EVP software is very robust - tons of capabilities are present through setup and configuration. When a feature is needed that doesn't currently exist in EVP, the team is quick to either design a work-around or add the feature. **What do you dislike about Etail Solutions?** The biggest downfall actually aligns with the biggest strength - with great capability and flexibility comes a lot of depth of product - which also means it can be difficult to find what you are looking for. Support is good though, which nicely balances this "issue" **What problems is Etail Solutions solving and how is that benefiting you?** Easily integrate with new marketplace platforms (amazon 3P, shopify etc) and manage inventory and business rules by channel. Simplies integration to the ERP and the platform can also manage price rules, 3rd party fulfillment etc. **Official Response from Kristi Olson:** > We're happy to hear you're pleased with the flexibility and robustness of our platform! Sorry you're having a challenge finding some of the functionality that you are looking for. I encourage you to reach out to your Etail support team and we're always happy to help. I also recommend attending our monthly Tech Edge webinars, or viewing any in the library of our previous ones, that is just one way we aim to help our customers better understand all the functionality our platform enables. ### 35. Etail is very powerful in the integration and enables a faster order processing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Etail Solutions?** Easily integrated with internal systems enabling faster order processing. Complete visibility over product, inventory, and order processing life cycle. Exceptional support through ServiceDesk. **What do you dislike about Etail Solutions?** There are no dislikes. Maybe to continue adding features to WebUI. **What problems is Etail Solutions solving and how is that benefiting you?** We are using it as a multi-channel solution that can enable faster deployment and more integrated processing of product catalog and order processing, while enabling incremental extension to support emerging business needs. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy you're getting so much value in the wide breadth of the functionality of our platform. We've recently made some updates to our web UI, so if you haven't seen all of it, be sure to ask your Etail team more about it! ### 36. Etail is having a lot of problems with the update between amazon and evp. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Etail Solutions?** We can have all in one place, and all our products **What do you dislike about Etail Solutions?** It is still having a lot of problems, you need to see the updates around it **What problems is Etail Solutions solving and how is that benefiting you?** They have good results **Official Response from Kristi Olson:** > Thank you again for reviewing us and for the helpful feedback! Sorry to hear of the issues you've been experiencing. I encourage you to reach out to your Etail support team, we want to know what issues you're having so we can fix them. Our team is always here to help ensure you're getting the most value from our platform. ### 37. Etail Solutions is what we've been waiting for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Etail Solutions?** Etail Solutions gives our business a complete view into all our Sales Channel configurations allowing for on-the-fly refinements. **What do you dislike about Etail Solutions?** I personally have no qualms with this solution. **What problems is Etail Solutions solving and how is that benefiting you?** Full view of our e-commerce sales channel integration configurations and mapping saves us countless hours/days off onboarding timelines. **Official Response from Kristi Olson:** > Thank you again for the great review and for being an Etail customer! We're happy you're finding so much value in our platform. ### 38. All encompasing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Etail Solutions?** They do the amazon repricing which is great **What do you dislike about Etail Solutions?** everything is great, nothing that i dislike **What problems is Etail Solutions solving and how is that benefiting you?** manages inventory levels **Official Response from Kristi Olson:** > We're happy to hear that you're getting value from our Amazon repricing tools! Please reach out to our team if you're still having issues with managing your inventory levels. ### 39. Bespoke Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Etail Solutions?** Etail is a small private company whose team is well versed in popular sales channels like Amazon, Walmart and eBay. Etail can resolve system issues quickly that would otherwise take several weeks for those same issues to be resolved directly by sales channels. With unparalleled competitive advantages in workflow efficiency, responsiveness, and process excellence, the platform appeals greatly to brands and retailers seeking solid partnerships to rapidly scale their B2B/D2C business. The system is highly configurable, which enables the implementation of "smart automation" to handle all sorts of fulfillment scenarios. Etail excels at normalizing operational differences across sales channels, which is critical to managing multichannel operations or brands offering omnichannel experience. The team at Etail is dedicated and very easy to work with. Etail played a crucial role in overcoming challenges with legacy ERP. My most remarkable success story with Etail was activating a B2B-only business in global D2C marketplaces. Using EVP, dozens of sales channels went live in multiple countries in less than a year. It was truly a bespoke experience. **What do you dislike about Etail Solutions?** For its agility excellence, Etail does little to keep up with updating documentation. The system focuses heavily on features and functionality; consequently, its user interface is not always intuitive for end users. A lack of automated regression tests may potentially contribute to system instability after build updates. And the detriment of developers ignoring (not handling) edge cases is real. Nonetheless, I can always discuss these concerns with my customer success manager. The general vibe is, "we are in this together; we will figure this out together." **What problems is Etail Solutions solving and how is that benefiting you?** With dozen of sales channels and each has its admin portal, managing operations becomes a chore with significant overhead. Etail solves this problem by normalizing all workflows and having all transactional data accessible in EVP. Etail also helps strengthen profit margin by repricing listings against competition using proprietary calculations. This feature allows businesses to protect their P&L, and it is, by far, one of the most powerful features of EVP that is not often seen on other platforms. ### 40. EVP or Etail Good vrs Bad **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel G. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Etail Solutions?** It is nice to have a remote system that you can access in any computer not mattering where you are. Reseting password is easy and support is very friendly. Each user is able to customize the system plataform with the tabs, columns, colors, etc that he uses or likes the most. **What do you dislike about Etail Solutions?** EVP or Etail updates are mostly done during our business hours. The option to program system changes during graveyard shifts is almost not possible. Data is sometimes not reliable because reports are not correctly programed. There are functions / reports / buttons that we do not knowhow or for what are they used for. It has been difficult to upload / dowload data due to time zone differences or due to cut off times. **Recommendations to others considering Etail Solutions:** Have a power user or someone always learning more about this program. Users should have two monitors simultaneously so they can have EVP or Etail in one screen and the other systems in the other screen. Read or watch tutorials, it helps a lot to understand functionability. **What problems is Etail Solutions solving and how is that benefiting you?** We are unifing all of our marketplaces clients in one data base. All catalog, sales and supply can be on the same system. ERP integration with all our data sources and shipping carriers. Searching orders by name / PO / Order # is great, however address or phone search could be implemented in the near future so our customer service agents can locate orders faster. ### 41. Perfect **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle M. | Ops Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Etail Solutions?** Ticketing service and help software is excellent. **What do you dislike about Etail Solutions?** Sometimes turnaround is not as fast as we'd like. **What problems is Etail Solutions solving and how is that benefiting you?** Help process flow. ## Etail Solutions Discussions - [What is Etail used for?](https://www.g2.com/discussions/what-is-etail-used-for) - 1 comment - [View Etail Solutions pricing details and edition comparison](https://www.g2.com/products/etail-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+13%3A13%3A09+-0500&secure%5Bsession_id%5D=cdc6728a-fd60-4c2e-b03d-81d34f5fa23d&secure%5Btoken%5D=b36bbe316c75570cb444d3effd39532c5b66758d851da76910be3acc24941365&format=llm_user) ## Etail Solutions Features **Administration** - Dashboards - Reports & Analytics **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Integration** - Import - Export - APIs **Analytics** - Reports - Dashboard - Predictive Analytics **Product Sales** - Product Filters - Product Page Customization **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Analytics** - Reporting - Segmentation analysis - Product lifecycle - Simulation - Historical Forecast **Order Entry** - Entry - Register - Notifications **Functionality** - Data Exchange - Data Mapping **Data management - Catalog Management** - Centralized Product Information - Data Import/Export - Product Data Enrichment - Data Mapping **Operations** - Optimized Business Operations - Data Synchronization **Inventory Control** - Inventory Management - Inventory Sourcing **Store Management** - Localization - Marketplaces **Administration** - Data Storage - Integrations **Administration** - Reports & Analytics - Order Tracking - Pricing Automation - E-commerce Platform Integration - Process Automation **Customer Management** - Customer Portal - Visibility **Reporting** - Reports & Analytics - Data Transfer Tools **Collaboration** - Integrations - Multiple users - Forecast collaboration - Inventory collaboration **Order Tracking** - Shipping - Tracking - Backorder **Management** - Workflow Management - Exception Handling - Real Time Reporting **Product catalogs - Catalog Management** - Category Management - Search and Navigation **Inventory** - Order Fulfillment - Catalog Management - Product Intelligence **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Analytics** - KPIs - Dashboards - Custom Reports **Planning** - Planning dashboard - Capacity Planning - Assortment Planning - Business functions - Goal planning - Comprehensive Planning - Workflow **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Integrations** - Third Party Integration - BI Tools Integration **Integration - Catalog Management** - API Integration - Third-Party Integration **Platform** - Regulation Compliance - Multichannel Publishing - Accounting Reports - Marketplace Integration **Customer Management** - Order Status - Information Access - Email Notifications **Security** - Communication Protocols - EDI Standards **Processing** - Internationalization - Order Management - Scan and Ship **Support** - EDI Testing **Omnichannel Features ** - POS Integration - Social Media Integration - Customer Service Integration - E-commerce Integration - ERP Integration ## Top Etail Solutions Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (848 reviews) - [Feedonomics](https://www.g2.com/products/feedonomics/reviews) - 4.4/5.0 (367 reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) - 4.6/5.0 (370 reviews)