SAP Emarsys Features
Integration (3)
Data Import & Export Tools
Based on 157 SAP Emarsys reviews and verified by the G2 Product R&D team. Ability to input, modify and extract data from the application in bulk through a structured file.
Integration APIs
Based on 150 SAP Emarsys reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Breadth of Partner Applications
Based on 116 SAP Emarsys reviews and verified by the G2 Product R&D team. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
Platform (18)
Customization
Based on 152 SAP Emarsys reviews and verified by the G2 Product R&D team. System provides sufficient customization to meet business requirements
Workflow Capability
Based on 134 SAP Emarsys reviews and verified by the G2 Product R&D team. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.
User, Role, and Access Management
Based on 151 SAP Emarsys reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Internationalization
Based on 105 SAP Emarsys reviews and verified by the G2 Product R&D team. Enables users to view and transact business with the same content in multiple languages and currencies.
Sandbox / Test Environments
Based on 106 SAP Emarsys reviews and verified by the G2 Product R&D team. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.
Performance and Reliability
Based on 136 SAP Emarsys reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Output Document Generation
Based on 102 SAP Emarsys reviews and verified by the G2 Product R&D team. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.
Custom Tracking Domain
Ability to define a custom domain from which emails are sent. 55 reviewers of SAP Emarsys have provided feedback on this feature.
Multiple Domains
Based on 54 SAP Emarsys reviews. Able to send emails from multiple domains.
Dedicated IP
Ability to use a dedicated IP for deliverability. 49 reviewers of SAP Emarsys have provided feedback on this feature.
Documentation
Based on 64 SAP Emarsys reviews. Availability and quality of documentation for API, code library, implementation, and set up.
Sender Reputation Management
Based on 59 SAP Emarsys reviews. Ability for the platform to manage individual domain reputations. That way, senders with good sending practices are not penalized based on the sending practices of others.
Tracking & Reporting
Based on 73 SAP Emarsys reviews. Tracks emails sent and delivery rates and compiles them into standard reports.
Enterprise Scalability
Provides features and infrastructure to allow scaling for large organizations. 55 reviewers of SAP Emarsys have provided feedback on this feature.
Performance and Reliability
Emails are consistently received and software performs reliably. 70 reviewers of SAP Emarsys have provided feedback on this feature.
Optimization
Optimizes marketing campaigns for mobile devices. 59 reviewers of SAP Emarsys have provided feedback on this feature.
Integrations - Mobile Marketing
Based on 28 SAP Emarsys reviews and verified by the G2 Product R&D team. Integrates advertising/campaigns into mobile applications, games, and mobile browsers.
Internationalization
As reported in 43 SAP Emarsys reviews. Facilitates global text message and mobile marketing campaigns.
Email Marketing (4)
Building and Personalizing Emails
Based on 261 SAP Emarsys reviews and verified by the G2 Product R&D team. Create and design emails with an editor; manage templates; personalize dynamically
Sending Outbound Emails
Based on 246 SAP Emarsys reviews and verified by the G2 Product R&D team. Create targeted lists, schedule and manage bulk email sending.
Manage Email Deliverability
Based on 257 SAP Emarsys reviews and verified by the G2 Product R&D team. Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring.
Automated Email Responses
Based on 231 SAP Emarsys reviews and verified by the G2 Product R&D team. Set up automated nurturing emails based on events, online activities, and lead scores
Online Marketing (5)
Landing Pages and Forms
Based on 157 SAP Emarsys reviews and verified by the G2 Product R&D team. Build customized landing pages and lead capture forms for specific marketing campaigns to maximize conversion and to capture the right qualifying information.
Dynamic Content
Based on 190 SAP Emarsys reviews and verified by the G2 Product R&D team. Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects.
A/B Testing
Based on 217 SAP Emarsys reviews and verified by the G2 Product R&D team. Test alternate versions of emails, landing pages, and forms. Learn what works, maximize response rates, and increase conversion.
Mobile Optimized
Based on 214 SAP Emarsys reviews and verified by the G2 Product R&D team. Support mobile-optimized emails, online forms, and landing pages.
Search Tracking and Optimization
As reported in 157 SAP Emarsys reviews. Track performance of keywords and links in major search engines. Measure search rankings and performance. Improve page-level SEO with tools to diagnose and improve page performance. Integrate with Google AdWords.
Lead Management (8)
Marketing Lead Database
Based on 173 SAP Emarsys reviews and verified by the G2 Product R&D team. A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history.
Data Quality Management
Based on 192 SAP Emarsys reviews and verified by the G2 Product R&D team. Data quality consists of deduplication, cleansing, and appending your marketing database.
Segmentation
Based on 238 SAP Emarsys reviews and verified by the G2 Product R&D team. Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information.
Lead Scoring and Grading
Based on 161 SAP Emarsys reviews and verified by the G2 Product R&D team. Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization.
Lead Nurturing
Based on 158 SAP Emarsys reviews and verified by the G2 Product R&D team. Automate drip marketing campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps.
Online Behavior Tracking
Based on 183 SAP Emarsys reviews and verified by the G2 Product R&D team. Track which emails a prospect opens and clicks, what web-pages they visit, what keywords they use, even what they say on social networks.
Automated Alerts and Tasks
Based on 146 SAP Emarsys reviews and verified by the G2 Product R&D team. Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device.
CRM Lead Integration
Based on 144 SAP Emarsys reviews and verified by the G2 Product R&D team. Sync lead, contact, account, and opportunity information with your CRM system.
Campaign Management (4)
Program Management
Based on 181 SAP Emarsys reviews and verified by the G2 Product R&D team. Manage marketing campaigns and programs across multiple channels, including online ads, video campaigns, mobile, virtual events, and social media. Create and optimize program assets such as landing pages, emails, campaigns, and lists. Track program objectives, results, and costs to assess the program ROI.
Event / Webinar Marketing
Based on 122 SAP Emarsys reviews. Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar.
Calendaring
Based on 113 SAP Emarsys reviews and verified by the G2 Product R&D team. Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR.
Budgeting
Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices. This feature was mentioned in 84 SAP Emarsys reviews.
Social (5)
Social Listening
Based on 93 SAP Emarsys reviews. Monitor what leads and contacts say on sites such as Facebook, Twitter, YouTube, LinkedIn, blogs, and online communities. Incorporate into your lead and customer DB and use social insights to segment prospects. Trigger campaigns, and update lead scores.
Social Sharing
Based on 103 SAP Emarsys reviews and verified by the G2 Product R&D team. Add intelligent social share buttons to your campaigns and content. Track who is sharing your content and driving conversions.
Social Campaigns
Based on 101 SAP Emarsys reviews and verified by the G2 Product R&D team. Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets.
Social Media Engagement
Based on 93 SAP Emarsys reviews and verified by the G2 Product R&D team. Social apps including polls, sweepstakes, and referral programs can enhance audience engagement. Include these on your website, landing pages, Facebook pages, and emails.
Social Media Advertising
Based on 104 SAP Emarsys reviews and verified by the G2 Product R&D team. Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time
Reporting & Analytics (5)
Basic Reporting
Based on 236 SAP Emarsys reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives.
Web Analytics
Based on 176 SAP Emarsys reviews and verified by the G2 Product R&D team. Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity.
ROI Analytics
Based on 165 SAP Emarsys reviews and verified by the G2 Product R&D team. Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward.
Revenue Analytics
Based on 173 SAP Emarsys reviews and verified by the G2 Product R&D team. Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline.
SEO / Keyword Analytics
Monitor and track how you rank for relevant keywords on major search engines and compare your overall performance to competitors. 109 reviewers of SAP Emarsys have provided feedback on this feature.
Metrics (9)
Sessions - Digital Analytics
As reported in 35 SAP Emarsys reviews. Accurately measure total web traffic and present data elegantly.
Engagement
Based on 38 SAP Emarsys reviews. Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.
Entry and Exit Pages
Accurately determine where most people enter your site and where they leave and present data elegantly. 30 reviewers of SAP Emarsys have provided feedback on this feature.
Standard Event Tracking
Software automatically tracks standard user actions. 34 reviewers of SAP Emarsys have provided feedback on this feature.
Custom Event Tracking
Able to set up custom variables to track any user activity on the site. 33 reviewers of SAP Emarsys have provided feedback on this feature.
Retention
Accurately measure bounce rate. This feature was mentioned in 35 SAP Emarsys reviews.
Return
As reported in 33 SAP Emarsys reviews. Track user return rates and related metrics.
Conversions
As reported in 36 SAP Emarsys reviews. Track what proportion of users convert via a certain action.
Funnels
See how many users proceed down a certain path to conversion. 33 reviewers of SAP Emarsys have provided feedback on this feature.
Reporting (11)
Real-Time Reporting
Obtain live data for who is currently accessing your site. 40 reviewers of SAP Emarsys have provided feedback on this feature.
Trending
As reported in 37 SAP Emarsys reviews. Report on how any user activity has changed over time.
Retroactive Reporting
Based on 35 SAP Emarsys reviews. Report on user activity in the past and set up predictive models for the future.
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 39 reviewers of SAP Emarsys have provided feedback on this feature.
Mobile Reporting
As reported in 37 SAP Emarsys reviews. Analytic tools are also available for mobile and tablet versions of websites.
Unification Across Devices
As reported in 32 SAP Emarsys reviews. Able to unify user data across devices, recognizing returning users.
Custom Reports and Dashboards
Based on 36 SAP Emarsys reviews. Allows users to easily build customized reports and dashboards.
Campaign Performance
Based on 93 SAP Emarsys reviews. Measuring overall campaign performance across recipients.
Domain Reputation
Based on 80 SAP Emarsys reviews. Measuring overall reputation related to specific sending domains.
Brand Reputation
As reported in 72 SAP Emarsys reviews. Measuring overall reputation of brand based on all email activity.
Blacklist and Whitelist
Tracking recipient tagging of domains for blacklists and whitelists. This feature was mentioned in 77 SAP Emarsys reviews.
Other (7)
User Data
Able to access user-specific data such as location, language, gender, and activity while on the site. This feature was mentioned in 35 SAP Emarsys reviews.
Site Search Reporting
As reported in 32 SAP Emarsys reviews. Report on keywords used in internal searches.
Load Time Monitoring
Track load times on different devices and systems. 29 reviewers of SAP Emarsys have provided feedback on this feature.
Campaign Tracking
Analyze inbound marketing traffic to identify which campaigns are working best. 36 reviewers of SAP Emarsys have provided feedback on this feature.
E-Commerce
Track revenue and transactions. This feature was mentioned in 31 SAP Emarsys reviews.
Promotional Messages
Able to deploy promotional or other pop-up messages based on user actions. This feature was mentioned in 31 SAP Emarsys reviews.
Administration Alerts
System can self-monitor critical metrics and alert administrators when they reach concerning levels. This feature was mentioned in 34 SAP Emarsys reviews.
Administration (15)
API / Integrations
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. 38 reviewers of SAP Emarsys have provided feedback on this feature.
QA Testing
As reported in 36 SAP Emarsys reviews. Able to test that event and variable setup are reporting data accurately.
Performance and Reliability
As reported in 40 SAP Emarsys reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.
User, Role, and Access Management
As reported in 40 SAP Emarsys reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Template Creation
Based on 82 SAP Emarsys reviews. Process for administrator to create personalized email templates from scratch or incorporate and leverage existing templates.
Preset Template Availability
Quantity and quality of preset email templates for administrators to construct their own emails. 75 reviewers of SAP Emarsys have provided feedback on this feature.
Custom Unsubscribe
As reported in 75 SAP Emarsys reviews. Able to customize the unsubscribe templates, handler, and tracking.
Email Segmentation
Able to segment transactional emails based on their purpose. This feature was mentioned in 85 SAP Emarsys reviews.
Detailed Server Logs
Based on 58 SAP Emarsys reviews. Detailed logs for tracking and debugging mail server activity.
Notifications
Alerts administrator whenever a pre-set event occurs. 65 reviewers of SAP Emarsys have provided feedback on this feature.
Integration
Integrates with software or mobile apps via SDK or API This feature was mentioned in 10 SAP Emarsys reviews.
Geofencing
Based on 10 SAP Emarsys reviews. Allows users to designate geofences for location-based marketing campaigns
Wi-Fi Marketing
Targets customers based on their Wi-Fi connection
Beacons
Integrates with Bluetooth Low Energy (BLE) beacons to execute location-based marketing campaigns
IP Geolocation
Based on 10 SAP Emarsys reviews. Targets customers based on IP data
Integrations (4)
Webhooks
Based on 48 SAP Emarsys reviews. Integrates webhooks into emails to signal email status (i.e. sent, bounced, opened, etc.)
Event Tracking API
Based on 58 SAP Emarsys reviews. API used to track the status of emails.
Mail Send API
As reported in 58 SAP Emarsys reviews. API used to send emails (e.g. Web API, SMTP API)
Spam Filter Testing
As reported in 58 SAP Emarsys reviews. Testing to ensure emails do not go to recipient's spam folder.
Analysis (4)
Application Attribution
Attributes app installs to the marketing campaigns and media sources that drove it. 43 reviewers of SAP Emarsys have provided feedback on this feature.
Campaign Analysis
Based on 68 SAP Emarsys reviews and verified by the G2 Product R&D team. Measures impact and effectiveness of mobile marketing campaigns.
Uninstall Tracking
Based on 38 SAP Emarsys reviews. Measures user-level uninstall insights.
Custom Dashboards
Creates custom data views to suit every team member's needs. This feature was mentioned in 54 SAP Emarsys reviews.
Campaigns (11)
Proximity Marketing
Based on 42 SAP Emarsys reviews and verified by the G2 Product R&D team. Collects geo-location data on mobile users to customize relevant campaigns.
Push Notifications
Based on 46 SAP Emarsys reviews and verified by the G2 Product R&D team. Pushes notifications or text messages to mobile devices
Bulk SMS
Based on 39 SAP Emarsys reviews and verified by the G2 Product R&D team. Provides templates for mass mobile messaging campaigns
Two-Way Text Messaging
Facilitates two-way text messaging to encourage consumer engagement and loyalty This feature was mentioned in 32 SAP Emarsys reviews.
Email Campaigns
Personalizes and optimizes email mobile marketing campaigns. 64 reviewers of SAP Emarsys have provided feedback on this feature.
Audience Segmentation
Identifies the most granular audience segments based on actions, inactions, and user properties. This feature was mentioned in 62 SAP Emarsys reviews.
Customize
Allow users to customize their messages. 24 reviewers of SAP Emarsys have provided feedback on this feature.
Scheduling
Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages 26 reviewers of SAP Emarsys have provided feedback on this feature.
Retarget
Based on 24 SAP Emarsys reviews. Retarget your messages based on previous user engagement.
Segmentation
Based on 27 SAP Emarsys reviews. Segment audience based on device type, location, demographics, customer behavior, etc.
Triggered Notifications
As reported in 24 SAP Emarsys reviews. Automate notifications based on user behavior
Engagement (1)
Coupons and Promotions
Sends out coupons and promotions to reward and entice mobile device users. 52 reviewers of SAP Emarsys have provided feedback on this feature.
Marketing Operations (4)
ROI Tracking
Based on 70 SAP Emarsys reviews and verified by the G2 Product R&D team. Helps marketers measure return on investment (ROI) by analyzing campaign effectiveness against costs
Data Collection
Based on 83 SAP Emarsys reviews and verified by the G2 Product R&D team. Gathers data about the effectiveness, impact, and reach of marketing campaigns
Customer Insights
Based on 80 SAP Emarsys reviews and verified by the G2 Product R&D team. Collects and reports on data relating to customer journeys, preferences, and history
Multi-User Access
Based on 81 SAP Emarsys reviews and verified by the G2 Product R&D team. Allows multiple users access to a unified, transparent overview of analytics, dashboards, and campaign results
Campaign Activity (6)
Campaign Insights
Based on 94 SAP Emarsys reviews and verified by the G2 Product R&D team. Analyzes historical and current marketing campaigns to inform future strategy
Reports and Dashboards
Based on 101 SAP Emarsys reviews and verified by the G2 Product R&D team. Creates reports and dashboards to analyze results of campaigns
Campaign Stickiness
Based on 74 SAP Emarsys reviews and verified by the G2 Product R&D team. Identifies which marketing campaigns resolved in open or closed opportunities
Multichannel Tracking
Based on 75 SAP Emarsys reviews and verified by the G2 Product R&D team. Collects marketing campaign performance data across multiple channels
Brand Optimization
Based on 72 SAP Emarsys reviews and verified by the G2 Product R&D team. Provides opportunities for brands and businesses to fix or modify existing or future campaigns via feedback
Predictive Analytics
Based on 73 SAP Emarsys reviews. Uses artificial intelligence (AI) to predict campaign outcomes and suggest actions for optimization
Diagnosis (4)
IP Address
Based on 61 SAP Emarsys reviews. IP address quality analysis.
Domains
Sending domain quality analysis. 66 reviewers of SAP Emarsys have provided feedback on this feature.
Content
Email content analysis. 72 reviewers of SAP Emarsys have provided feedback on this feature.
Policy Compliance
Determing email and domain compliance with policies such as DMARC. This feature was mentioned in 65 SAP Emarsys reviews.
Tracking (5)
Processing Time
As reported in 70 SAP Emarsys reviews. Measuring of delivery latency/processing time.
Placement
Tracking which folder email appears in. This feature was mentioned in 61 SAP Emarsys reviews.
Open Rate
Tracking open rate across recipients. 86 reviewers of SAP Emarsys have provided feedback on this feature.
Time to Open
Based on 80 SAP Emarsys reviews. Tracking time between delivery and open.
Alerts
Notifications related to placement and opening. This feature was mentioned in 59 SAP Emarsys reviews.
Analytics (8)
Web Analytics
Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence.
Campaign Tracking
Analyze inbound marketing traffic to identify which campaigns are working best.
Audience Insights
Helps users understand audience demographics and evaluate visitor behavior.
Reports & Dashboards
Create reports and dashboards to analyze results of campaigns.
Personalization
Streamlines personalization by integrating customer data repositories into systems that deliver content.
Marketing Automation
Handles broad-reaching marketing orchestration by pulling customer data from CRMs and other data repositories to deliver content across multiple channels.
Campaign Performance
Based on 24 SAP Emarsys reviews. Track and report on performance metrics and conversions
Audience Insights
As reported in 24 SAP Emarsys reviews. Report on audience demographics and engagement
Content Management (2)
Customizable Templated Workflows
Suggested workflows that can be adopted as is or adapted to fit business needs. This feature was mentioned in 10 SAP Emarsys reviews.
Asset Management
System allows the storage and management of rich media files.
Design & Development (3)
No-Code App Development
Provides drag and drop tools usable by admins with little to no coding experience in order to build applications which automate workflows and business processes.
Low-Code App Development
Provides development environments to allow users to develop applications which automate workflows and business processes with minimal coding.
Self-Service Capabilities
Customers have a route to update account details, payments and information themselves. 10 reviewers of SAP Emarsys have provided feedback on this feature.
Marketing (4)
Geolocation
Based on 11 SAP Emarsys reviews. Identifies users when they enter or exit a predefined geolocation
Campaign Automation
As reported in 10 SAP Emarsys reviews. Generates an automated notification, text message, or in-app message to users in a predefined geolocation
Analytics
Analyzes the performance of location-based marketing campaigns based on foot traffic, POS data, etc. This feature was mentioned in 11 SAP Emarsys reviews.
Security Compliance
Meets compliance standards (e.g. GDPR, CCPA) regarding personal data privacy This feature was mentioned in 11 SAP Emarsys reviews.
Visitor Behavior (3)
Monitoring
Based on 94 SAP Emarsys reviews and verified by the G2 Product R&D team. Monitor the behavior of website and online store visitors
Targeting
Based on 101 SAP Emarsys reviews and verified by the G2 Product R&D team. Ability to target website visitors based on behavioral patterns
Guided Selling
Based on 79 SAP Emarsys reviews and verified by the G2 Product R&D team. Adapt the selling process to each visitor, including content and pricing
Templates (3)
Library
Based on 96 SAP Emarsys reviews and verified by the G2 Product R&D team. Provide a library of templates for various purposes such as website engagement or e-commerce
Customization
Based on 98 SAP Emarsys reviews and verified by the G2 Product R&D team. Allows users to customize templates and use them on multiple channels easily
Optimization
Based on 95 SAP Emarsys reviews and verified by the G2 Product R&D team. Track the performance of different versions of templates and suggest optimizations
Personalization (8)
Recommendation
Based on 104 SAP Emarsys reviews and verified by the G2 Product R&D team. Recommend products based on order history and online behavior
Content
Based on 93 SAP Emarsys reviews and verified by the G2 Product R&D team. Provide custom content to website visitors based on their online behavior
Cart Abandonment
Based on 96 SAP Emarsys reviews and verified by the G2 Product R&D team. Deliver messages targeted at buyers who are about to leave an online store
Search
Based on 69 SAP Emarsys reviews and verified by the G2 Product R&D team. Optimize search based on the role of the user or inventory availability
Personalization Engine
Based on 86 SAP Emarsys reviews and verified by the G2 Product R&D team. Machine learning or artificial intelligence that powers the personalization features of the platform.
Product Recommendations
Based on 100 SAP Emarsys reviews and verified by the G2 Product R&D team. Tools to automatically recommend products to a customer based on their viewing or purchasing history.
A/B Testing
Based on 96 SAP Emarsys reviews and verified by the G2 Product R&D team. The ability to test various configurations and recommendations to determine which are most successful with customers.
Personalized Messaging
Based on 92 SAP Emarsys reviews and verified by the G2 Product R&D team. Tools to create personalized messaging based on customer data collected from purchases or viewing history.
Multichannel (3)
Web
Based on 86 SAP Emarsys reviews and verified by the G2 Product R&D team. Integrate personalized content and recommendations on websites
Email
Based on 117 SAP Emarsys reviews and verified by the G2 Product R&D team. Define customized email templates which are sent automatically
Mobile
Based on 89 SAP Emarsys reviews and verified by the G2 Product R&D team. Include personalization features that are mobile-friendly and responsive
Segmentation (2)
A/B Testing
As reported in 20 SAP Emarsys reviews. Provides native A/B testing for content and campaigns.
Customer Profiles
Allows users to build and analyze customer profiles. This feature was mentioned in 19 SAP Emarsys reviews.
Targeting (2)
Behavioral Targeting
Presents messaging depending on customer behavior. This feature was mentioned in 18 SAP Emarsys reviews.
Contextual Targeting
Based on 17 SAP Emarsys reviews. Presents messaging depending on customer context.
Triggered Content (3)
Geofencing
As reported in 15 SAP Emarsys reviews. Content triggered by customer's given geolocation.
Triggered Emails
Emails triggered by customer activity or behavior. 20 reviewers of SAP Emarsys have provided feedback on this feature.
Triggered Messages
As reported in 19 SAP Emarsys reviews. Messages triggered by customer activity or behavior.
Personalized Content (3)
Recommendation Engine
Provides recommendations based on customer metrics. This feature was mentioned in 19 SAP Emarsys reviews.
Personalized Discounts
Calculates and presents customized discounts. This feature was mentioned in 15 SAP Emarsys reviews.
Website Personalization
As reported in 17 SAP Emarsys reviews. Personalizes web experiences and presented content based on customer metrics.
Text Messaging (8)
Bulk SMS
Enables users to send mass text message campaigns This feature was mentioned in 23 SAP Emarsys reviews.
Two-Way Text Messaging
Facilitates two-way text messaging to encourage consumer engagement and loyalty This feature was mentioned in 18 SAP Emarsys reviews.
Text Scheduler
Provides the ability to schedule single or bulk text messages to recipients on a specific date and time This feature was mentioned in 24 SAP Emarsys reviews.
Automatic Replies
Provides automatic text message replies to recipients 17 reviewers of SAP Emarsys have provided feedback on this feature.
Automatic URL Shortening
Based on 20 SAP Emarsys reviews. Provides automatic URL shortening to use less characters via text
MMS Marketing
Sends out multimedia via text messages, such as coupons, pictures, and audio 18 reviewers of SAP Emarsys have provided feedback on this feature.
Personalization
As reported in 23 SAP Emarsys reviews. Offers features for personalizing text messages based on customer information or past behavior
Transactional SMS
As reported in 19 SAP Emarsys reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages
Optimization (4)
A/B Testing
Test variations of a push notification on a portion of users and track conversions This feature was mentioned in 24 SAP Emarsys reviews.
Personalization
As reported in 25 SAP Emarsys reviews. Personalize messages with contextual data such as customer names or product recommendations
Rich Notifications
Enhance messages with images, emojis, animated gifs, or videos 22 reviewers of SAP Emarsys have provided feedback on this feature.
Integrations
Integrate with third-party marketing or e-commerce software This feature was mentioned in 23 SAP Emarsys reviews.
Administration (4)
Marketing Campaigns
Based on 105 SAP Emarsys reviews and verified by the G2 Product R&D team. The ability to create and customize marketing campaigns based on user data.
Reports & Analytics
Based on 111 SAP Emarsys reviews and verified by the G2 Product R&D team. Easily digestible visual representations of data collected by the platform.
User Data
Based on 102 SAP Emarsys reviews and verified by the G2 Product R&D team. Data collected from customers to be analyzed by analytics tools or other e-commerce software.
Integrations
Based on 90 SAP Emarsys reviews and verified by the G2 Product R&D team. The ability to integrate with a variety of e-commerce software platforms in order to share data and other functionality.
Platform Basics (2)
Dynamic Segmentation
As reported in 50 SAP Emarsys reviews. Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.).
Journey Optimization
Based on 48 SAP Emarsys reviews. Automates the testing and optimization of customer-facing messaging and campaigns.
Platform Data (4)
Journey Reporting
Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s). This feature was mentioned in 45 SAP Emarsys reviews.
Trends Reporting
Based on 47 SAP Emarsys reviews. Ability to measure product usage by feature, campaign performance by source, and other trending metrics.
Dashboards
As reported in 51 SAP Emarsys reviews. Provides dashboards to combine and visualize quantitative and qualitive customer journey data.
Advanced Data Filtering
Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data. 44 reviewers of SAP Emarsys have provided feedback on this feature.
Platform Additional Functionality (3)
Journey Mapping
As reported in 44 SAP Emarsys reviews. Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.
Integrations
Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics. This feature was mentioned in 42 SAP Emarsys reviews.
Automated Alerts
Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements. This feature was mentioned in 40 SAP Emarsys reviews.
SMS Platform (6)
Reporting
Provides pre-built or customizable performance reports 23 reviewers of SAP Emarsys have provided feedback on this feature.
Automation
Automates tasks and features for added convenience This feature was mentioned in 23 SAP Emarsys reviews.
White Label
Offers a white labeling service for agencies or resellers to customize platform branding 17 reviewers of SAP Emarsys have provided feedback on this feature.
Text-to-Landline
Text enables landline phones so users can receive text messages sent to an existing business number 15 reviewers of SAP Emarsys have provided feedback on this feature.
Short Codes
As reported in 16 SAP Emarsys reviews. Provides businesses with 5- to 6-digit short codes for running text marketing campaigns
API Integration
Facilitates the integration of text messaging into existing business applications through an SMS gateway API 19 reviewers of SAP Emarsys have provided feedback on this feature.
Loyalty Experience (6)
Loyalty Engine
As reported in 15 SAP Emarsys reviews. Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors.
Rewards
Based on 15 SAP Emarsys reviews. Offers a flexible and customizable reward system.
Membership
Segments customers into tiers or membership groups. 17 reviewers of SAP Emarsys have provided feedback on this feature.
Personalization
As reported in 22 SAP Emarsys reviews. Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc.
Gamification
Provides gamified features such as badges, achievements, and leaderboards. This feature was mentioned in 12 SAP Emarsys reviews.
Loyalty Cards
Includes tools for managing and designing branded physical or digital loyalty cards. 13 reviewers of SAP Emarsys have provided feedback on this feature.
Loyalty Platform (5)
Communication Tools
Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications. This feature was mentioned in 15 SAP Emarsys reviews.
Customer Relationship Management (CRM)
Allows users to view and manage customer profiles within the platform. 18 reviewers of SAP Emarsys have provided feedback on this feature.
Loyalty Analytics
Based on 15 SAP Emarsys reviews. Offers comprehensive analytics to track ROI and engagement with the loyalty program.
Localization
As reported in 16 SAP Emarsys reviews. Supports multiple languages and currencies.
Integrations
As reported in 18 SAP Emarsys reviews. Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms.
Agentic AI - Loyalty Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Customer Journey Analytics (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 10 SAP Emarsys reviews.
Cross-system Integration
As reported in 10 SAP Emarsys reviews. Works across multiple software systems or databases
Adaptive Learning
As reported in 10 SAP Emarsys reviews. Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Marketing Analytics (3)
Autonomous Task Execution
Based on 16 SAP Emarsys reviews. Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases This feature was mentioned in 16 SAP Emarsys reviews.
Proactive Assistance
Based on 16 SAP Emarsys reviews. Anticipates needs and offers suggestions without prompting
Agentic AI - Location-Based Marketing Features (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Push Notification (3)
Autonomous Task Execution
Based on 13 SAP Emarsys reviews. Capability to perform complex tasks without constant human input
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 13 SAP Emarsys reviews.
Proactive Assistance
As reported in 13 SAP Emarsys reviews. Anticipates needs and offers suggestions without prompting
Agentic AI - Personalization Engines (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - SMS Marketing (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Digital Analytics (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Digital Experience Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - E-Commerce Personalization (2)
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Marketing Automation (6)
Autonomous Task Execution
As reported in 29 SAP Emarsys reviews. Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes 28 reviewers of SAP Emarsys have provided feedback on this feature.
Cross-system Integration
Based on 30 SAP Emarsys reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience 29 reviewers of SAP Emarsys have provided feedback on this feature.
Proactive Assistance
Anticipates needs and offers suggestions without prompting 29 reviewers of SAP Emarsys have provided feedback on this feature.
Decision Making
Based on 29 SAP Emarsys reviews. Makes informed choices based on available data and objectives
Agentic AI - Mobile Marketing (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Email Deliverability (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 18 reviewers of SAP Emarsys have provided feedback on this feature.
Cross-system Integration
Based on 18 SAP Emarsys reviews. Works across multiple software systems or databases
Adaptive Learning
As reported in 18 SAP Emarsys reviews. Improves performance based on feedback and experience
Proactive Assistance
As reported in 18 SAP Emarsys reviews. Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives 18 reviewers of SAP Emarsys have provided feedback on this feature.
Technology Glossary Features
View definitions of the features and discover new technology terms.
Mobile reporting is a business intelligence solution that allows users to access analytics on mobile devices. Learn more about the benefits and uses.
Promotional messages are used by businesses to advertise a product, event, or special offer to their customers. Learn more about promotional messages, their best practices, and how marketers can create promotional campaigns with SMS marketing software.
Email segmentation is the process of segregating a contact database to create email segments with shared and similar characteristics. Learn more about email segmentation, best practices, and how email marketers can perform email segmentation.
What are webhooks and why are they useful? Our G2 guide can help you understand webhooks and their use cases.
Program management is a crucial part of all organizations. Learn more about program management, how it differs from project management, the responsibilities of a program manager, and more.
What is dedicated IP and how does it help organizations? Our G2 guide can help you understand dedicated IP and the benefits it offers.





