Eden Features
Incident Management (3)
Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Ticket Prioritization
Prioritizes tickets based on factors configured by the user.
Ticket Notifications
Notifies the IT team when a ticket needs action.
Reporting (2)
Dashboards
Displays important metrics relating to performance.
Time Tracking
Tracks time worked on a ticket.
Access & Usability (4)
Mobile
Enables access to service desk features via mobile device.
Self Service
As reported in 10 Eden reviews. Enables employees to view the status of their tickets.
Active Directory
Provides a directory of all users within an organization.
Multi-Channel Access
Enables access to service desk features through multiple channels such as email, phone, or the portal.
Booking (4)
Calendar Scheduling
Integrates with third-party calendars or offers a scheduling calendar within the platform that displays free space, employee availability and more. This feature was mentioned in 12 Eden reviews.
Room Booking
Offers users a way to book specific rooms while also visualizing room availability. 16 reviewers of Eden have provided feedback on this feature.
Room Information
Gives users information related to a room, such as floorplans, images and/or location. 16 reviewers of Eden have provided feedback on this feature.
Desk Booking
As reported in 16 Eden reviews. Allows users to book desks to use.
Platform tools (3)
Room Search
As reported in 13 Eden reviews. Lets users search for rooms within the platform by name, location, room size and/or availability.
Room Usage Insights
Provides automated reports on room usage, room popularity or other meeting related insights. This feature was mentioned in 10 Eden reviews.
Meeting Management
Lets users move, swap, monitor and extend room bookings. 10 reviewers of Eden have provided feedback on this feature.
Administration (3)
Hardware
Works with physical room displays and signage that indicate whether or not a room is booked.
Wayfinding
Integrates with third-party digital wayfinding systems or offers digital wayfinding solutions within the platform with location directions and room information displays.
Mobile Booking
Is accessible from a mobile device and lets users book rooms on the go. 11 reviewers of Eden have provided feedback on this feature.
Platform Basics (7)
Visitor Check-In
As reported in 24 Eden reviews. Allows guests to check-in using the platform's built-in dashboard.
Mail Management
Provides delivery management resources to help manage incoming and outgoing mail, such as delivery notifications, package delivery photos and a log of delivered mail.
Visitor Database
Allow users to track on-site visitors, previous visits, and provides visitor log insights.
Reports & Analytics
Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies.
Blacklist Screenings
Cross-check visitor information with resitrcited visitor lists both with the building, nationally and internationally to ensure no dangerous visitors are allowed on the premises.
Badge Issuance
Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping.
Automation
Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling.
Platform Data (4)
Automation
Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. This feature was mentioned in 13 Eden reviews.
Analytics
Allows users to track on-site visitors previous visits and future visits and provides visitor log insights. This feature was mentioned in 14 Eden reviews.
Visitor Logs
Allows users to screen incoming vistiors, add flagged visitors to watchlists and get notified of when a flagged visitor enters the facility. 22 reviewers of Eden have provided feedback on this feature.
Dashboard
As reported in 22 Eden reviews. Provides a dashboard with check-in and check-out capabilities and visitor logs.
Platform Interoperability (2)
Notifications
Based on 18 Eden reviews. Sends a notification to users of a visitors arrival and departure.
Hardware
Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors.
Platform Additional Functionality (1)
Integration
Integrates with related tools that simplify platform management and usage. This feature was mentioned in 17 Eden reviews.
Facility Booking (5)
Desk Booking
Allows users to select and reserve desks for a specified period of time This feature was mentioned in 22 Eden reviews.
Meeting Room Booking
Allows users to select and reserve meeting rooms for a specified period of time This feature was mentioned in 14 Eden reviews.
Common Space Booking
As reported in 11 Eden reviews. Allows users to select and reserve shared/common spaces for a specified period of time
Team Booking
Allow users to book desks on behalf of others This feature was mentioned in 13 Eden reviews.
Real-Time Availability
Based on 18 Eden reviews. Provides real-time availability so users can see which spaces are available at any given moment, allowing them to book desks or rooms on demand
Office Maps (3)
Interactive Office Maps
Provides interactive maps to assist employees in navigating the office space This feature was mentioned in 19 Eden reviews.
Employee Locator
Provides an updated view of who is in the office and which spaces they have booked, allowing colleagues to easily find one another 16 reviewers of Eden have provided feedback on this feature.
Team Neighborhoods
Based on 14 Eden reviews. Provides users with the ability to book spaces within a designated neighborhood to allow teams to sit together
Workplace Analytics (2)
Space Usage
Allows administrators to measure demand and utilization of the office space 16 reviewers of Eden have provided feedback on this feature.
Trends & Preferences
As reported in 10 Eden reviews. Provides administrators with the tools to analyze employee trends and preferences in the workplace, providing useful data for space planning and layout
Administrative Tools (3)
Compacity Planning
Allows administrators to set capacity limits for a variety of spaces to ensure workplace safety This feature was mentioned in 11 Eden reviews.
Meeting Cancellation Protection
Ability to implement a check-in feature to release meeting rooms in the event that a meeting is cancelled or the room is no longer needed
Amenity Labels
Based on 10 Eden reviews. Ability to label spaces with available amenities, such as equipment, so users can book appropriate spaces for their needs
Seating Options (4)
Amenities
Filters desks based on user-designated amenities, such as restrooms, windows, and nearby meeting rooms. This feature was mentioned in 10 Eden reviews.
Automatic Grouping
Automatically allocates adjacent seats to employees who work together on a team.
Predefined Neighborhoods
Allows administrators to create neighborhoods, keeping departments and teams together in a designated space, limiting desk booking options based on these parameters. This feature was mentioned in 11 Eden reviews.
Recurring Reservations
Enables users to schedule recurring desk reservations This feature was mentioned in 13 Eden reviews.
Tech Stack (4)
Moble App Offering
As reported in 10 Eden reviews. Offers a mobile app for users to book desks on the go
Employee Communications Integrations
Integrates with employee communications software, such as Slack or Microsoft Teams. This feature was mentioned in 10 Eden reviews.
Calendar Integrations
Integrates with calendar software (e.g., Google, Microsoft, Outlook) 14 reviewers of Eden have provided feedback on this feature.
SSO Compatible
Integrates with a company's SSO (single sign-on) system. 13 reviewers of Eden have provided feedback on this feature.
Generative AI (13)
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text-to-Video
Provides the ability to generate video from a text prompt.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Additional Functionality - Visitor Management (4)
NDA & Contract Signing
Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security.
Integrations with Relevant Software
integrate with Vaccine Tracking software and other relevant security software for extra security measures.
Hardware Integration
Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes.
Multi-lingual Support
Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad.
Agentic AI - Service Desk (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Package Tracking (3)
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Visitor Management (1)
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Meeting Room Booking Systems (1)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Space Management (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
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