--- title: Digital Silk Reviews meta_title: 'Digital Silk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Digital Silk works for a business like yours. aggregate_rating: rating_value: 1.5 review_count: 3 scale: '5' date_modified: '2026-09-17' parent_category: name: Creative Services url: https://www.g2.com/categories/creative-services --- # Digital Silk Reviews **Vendor:** Digital Silk **Category:** [Website Design Services](https://www.g2.com/categories/website-design) **Average Rating:** 1.5/5.0 **Total Reviews:** 3 ## About Digital Silk Digital Silk is a results-driven creative digital agency focused on Growing Brands Online. We partner with our clients to drive:​ ​- Greater brand awareness​ - Higher onsite conversions ​ - Brand loyalty​ Specific expertise includes:​ ​- Branding & Digital Strategies​​ - Web Design & App Development​​ - Results-Driven Digital Marketing​​ - Custom Software Development​​ ​​ Contact us! Take the Digital Silk Road – GROW YOUR BRAND ONLINE. ## Digital Silk Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users dislike:** - Users experience significant **billing issues** with Digital Silk, facing unexpected charges for their mismanagement and mistakes. (1 reviews) - Users emphasize the **email communication issues** with Digital Silk, contributing to confusion and a lack of effective project management. (1 reviews) - Users report severe **inefficiency** with Digital Silk, experiencing major delays and constant issues throughout the project duration. (1 reviews) - Users criticize the **insufficient guidance** provided by Digital Silk, leading to numerous avoidable errors in project execution. (1 reviews) - Users report experiencing **poor customer support** with Digital Silk, citing delays in response and inadequate resolution of issues. (1 reviews) - Poor Design (1 reviews) - Poor Management (1 reviews) - Poor Navigation (1 reviews) - Project Management (1 reviews) - Slow Performance (1 reviews) ## Digital Silk Reviews ### 1. Worst digital marketing agency I've ever worked with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 09, 2026 **What do you like best about Digital Silk?** It's better than absolutely nothing (but sometimes worse than nothing at all). **What do you dislike about Digital Silk?** They overcomplicate very simple tasks and need constant handholding to get anything done. If you do not detail something in agonising minutiae, they will make a mess of it. They are generally unresponsive and when they do respond it's pages of ChatGPT slop. Our website is routinely down but they will gaslight you and just say 'no it wasn't' forcing you and the rest of your team to take timed screenshots when it goes down to prove that it was down for hours and not 'just a few minutes' like they love to claim. They have abhorrent security practices. Our site was hacked twice and it came from Digital Silk. **Recommendations to others considering Digital Silk:** Genuinely do not bother. **What problems is Digital Silk solving and how is that benefiting you?** We started using digital silk 2 years ago and the experience has gone from mediocre, to average, to bad, to worse. Digital silk built our website (and also took it upon themselves to get free advertising from our traffic by plastering their name and contact in the footer without our consent). We are tearing our hair out with them. The gaslighting and obfuscation is unbearably bad. ### 2. Avoid: 13 Months of Mismanagement for a 3-Month Project **Rating:** 0.0/5.0 stars **Reviewed by:** Amin Y. | CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Digital Silk?** At first we thought we are getting a partner to help us with our website project. We ended up working as their QA department for free, and a project that was suppose to be done in 3-4 months took 13 months to complete! **What do you dislike about Digital Silk?** We hired Digital Silk in July 2024 for a website project quoted at 3-4 months. We terminated after 13+ months of chronic quality failures. What Went Wrong: Quality Control: We raised over 200 issues in design and 100+ in testing. Digital Silk admitted this was "extraordinary." In May 2025, their team confirmed 74% of our tickets were bugs—problems that should never reach clients. We became their unpaid QA team. Responsive Design: Issues on standard screen sizes (13" MacBook Pro) first raised in March 2025 weren't fixed until August—5 months later. Hero banners pixelated, cards stretched, layouts broke on common devices. Training: CMS training was superficial. 21% of tickets resulted from user errors that proper training would have prevented. No guidance on image workflows or basic page creation. Project Management: Opaque ticketing system with no tracking visibility Weekly calls cancelled, replaced with confusing email threads June 2025: Requests for calls ignored 3 times, requiring CEO escalation Post-launch: Never received admin access; had to request it a week later Billing Issues: Three separate attempts to bill us for hour overages caused by their mismanagement (October 2024, January 2025, August 2025). All quotes rescinded after we proved the issues stemmed from their failures. Their Response: When we documented these problems, they claimed we received "$50,000 in complimentary work"—hours spent fixing their own mistakes. They called 13 months of bug fixes "an excellent, high-quality deal." Outcome: We migrated to a new provider within a month of launch. The final website works, but only after we spent over a year catching their errors. If you value your time and want a functional partnership, look elsewhere. **What problems is Digital Silk solving and how is that benefiting you?** Website Design and Develpment ### 3. Great company for those who do not have a dedicated web dev in house **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 05, 2023 **What do you like best about Digital Silk?** I love the ease of use, the implementation was fantastic to work with, their customer support made me feel valuable, and the features and integration were fantastic to work with **What do you dislike about Digital Silk?** There was not much I disliked, the only issue I ran into was pricing, but we were able to make it work **Recommendations to others considering Digital Silk:** If you are looking for a solution to get your companies digital platform to the masses, this is the solution for you. As a Director of IT, it does not make sense to have a dedicated scripter on salary, and to hire someone with that experience for other duties to then pull them away from what is most important in production to do something like this, would be more costly. Give them a talk and you will see this is the solution for you. **What problems is Digital Silk solving and how is that benefiting you?** Updating, renovating, and rejuvenating our company's website and internal applications. Being the Director of IT, this is a multi-department issue between marketing and IT. While I am trained in scripting as a developer, being the only available developer in-house called for outsourcing to those who work directly on this daily. - [View Digital Silk pricing details and edition comparison](https://www.g2.com/products/digital-silk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+20%3A27%3A06+-0500&secure%5Bsession_id%5D=4ff08eaf-31eb-458e-8f6f-931c69b199fb&secure%5Btoken%5D=8a72c1b7c95512de0fbab1e452cac7ff7b8174619aec5be7d98ad698c8aa995d&format=llm_user) ## Digital Silk Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Digital Silk Alternatives - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (405 reviews) - [INFUSE](https://www.g2.com/products/infusemedia-infuse/reviews) - 4.5/5.0 (293 reviews)