What do you dislike about Digital Silk?
We hired Digital Silk in July 2024 for a website project quoted at 3-4 months. We terminated after 13+ months of chronic quality failures.
What Went Wrong:
Quality Control: We raised over 200 issues in design and 100+ in testing. Digital Silk admitted this was "extraordinary." In May 2025, their team confirmed 74% of our tickets were bugs—problems that should never reach clients. We became their unpaid QA team.
Responsive Design: Issues on standard screen sizes (13" MacBook Pro) first raised in March 2025 weren't fixed until August—5 months later. Hero banners pixelated, cards stretched, layouts broke on common devices.
Training: CMS training was superficial. 21% of tickets resulted from user errors that proper training would have prevented. No guidance on image workflows or basic page creation.
Project Management:
Opaque ticketing system with no tracking visibility
Weekly calls cancelled, replaced with confusing email threads
June 2025: Requests for calls ignored 3 times, requiring CEO escalation
Post-launch: Never received admin access; had to request it a week later
Billing Issues: Three separate attempts to bill us for hour overages caused by their mismanagement (October 2024, January 2025, August 2025). All quotes rescinded after we proved the issues stemmed from their failures.
Their Response: When we documented these problems, they claimed we received "$50,000 in complimentary work"—hours spent fixing their own mistakes. They called 13 months of bug fixes "an excellent, high-quality deal."
Outcome: We migrated to a new provider within a month of launch.
The final website works, but only after we spent over a year catching their errors. If you value your time and want a functional partnership, look elsewhere. Review collected by and hosted on G2.com.
