Deeto Reviews & Product Details

Deeto is very user friendly, which is important when introducing a sales tool. Deeto integrates with Salesforce so our sellers do not have to leave the Opportunity record to book a reference call. I also love how easy it is for our customers to onboard as a reference and submit testimonial content. Review collected by and hosted on G2.com.

I find their analytics extremely lacking. I would like to have more functionality that allows me to measure the business impact of our reference program. The Salesforce reports Deeto provides haven't really worked for me and the native insights inside the Deeto hub don't really measure revenue impact, which is the most critical for justifying your reference program. Review collected by and hosted on G2.com.

Deeto has evolved from a reliable reference tool into a powerhouse for our customer advocacy. While the recent UI update took a short period of adjustment, it was well worth it, the interface is now much more detailed and offers significantly finer-tuned reporting that gives us better visibility into our program's impact. The most impressive addition, however, has been the incorporation of AI. It has been a massive help for our team at Axero, specifically in its ability to generate high-quality customer case studies almost instantly using information already living within the platform. What used to be a manual, time-consuming content creation process is now streamlined, allowing us to turn raw data into professional success stories with ease. Even with these advanced features, they’ve maintained the stellar customer support and reliability that made us fall in love with the tool in the first place. Review collected by and hosted on G2.com.

Deeto has remained a wonderful integration and a core addition to our customer workflow. While it took a little bit of time to adjust to the new UI update, now that I’m used to it, the experience is wonderful and feels much more streamlined. The transition period was well worth it for the improved flow. Review collected by and hosted on G2.com.

I like how Deeto is integrated and easy to use across multiple different functions for content capture, call references, and refer a friend. Everything is just in one place. Deeto has streamlined our activation of advocates and our content capture. We gathered over 1,200 pieces of content in just three weeks. I also find it useful for elevating our advocacy program in just one system and a few quick steps. Deeto's integration with Salesforce is extremely helpful because it eliminates the need to gather extra information when people sign up, as everything is linked. The initial setup was extremely easy, and their support or success team has been phenomenal. Review collected by and hosted on G2.com.

I have not come across anything so far. Eagerly awaiting the Slack integration but not something I dislike. Review collected by and hosted on G2.com.

The ability to filter and segment the quotes and data we get back is amazing, it really allows us to build out specific evidence and content for buyers. This is something that would have been very difficult or impossible with our old spreadsheets.

We've been able to 10x our quotes compared to before. Review collected by and hosted on G2.com.

The software is still growing it seems. There are some things I would love to see that would make it easier to manage like having just 1 tag feature (vs manual & smart tags) being a big one. I'd also love if we could have more customization on content and microsites, so Product Marketing can build assets easier without needing marketing intervention. Review collected by and hosted on G2.com.

I think the way Deeto allows me to engage customer champions and the clever way it has incorporated AI into the platform is the most powerful aspect I've never had from other tools. It makes it easier to build a large community of advocates, engage them automatically as strategic moments in the account lifecycle, and supply my sales team with new, impactful, and relevant customer content. I really appreciate the email campaign functionality and the onboarding user experience for customers to share their input quickly. The setup was relatively seamless, completed within about a month to six weeks following purchase. We have it integrated with Salesforce to track pipelines and allow the sales team to access it within their existing Salesforce workflows. Review collected by and hosted on G2.com.

There are sporadically some bugs in the platform as they've rolled out new functionality and overhauled their UI Review collected by and hosted on G2.com.

I find Deeto incredibly easy to set up and use, which is a big plus. My team can quickly launch their own campaigns and effortlessly aggregate member stories. I really like how we can interact with all these stories, as it gives us a better understanding of our members and their needs. Deeto saves us both time and money when it comes to content creation, allowing us to process member stories quickly and easily. The ability to gather feedback through chat or by talking to Deeto is great, offering a seamless user experience. Integrating Deeto with our CRM has been beneficial, letting us gather feedback based on member behavior and assess engagement across different channels. The Deeto team also understands our needs and supported us well through the setup, enabling us to roll out our first campaigns within a few weeks. Review collected by and hosted on G2.com.

What could be improved, and Deeto is working on, is the specific sign-up forms for members. If a member is already in the system, they have to sign in vs 'just' process their experience. Review collected by and hosted on G2.com.

Deeto makes it easy to collect, manage, and reuse authentic customer stories for sales and advocacy. The platform streamlines the process of turning customer feedback into usable content, which saves time and helps keep messaging consistent across teams. Review collected by and hosted on G2.com.

Some features take a while to find and aren’t as intuitive as they could be. The advanced customization and reporting options also feel somewhat limited, and the UI could be more polished and streamlined to help reduce the learning curve for new users. Review collected by and hosted on G2.com.

The product helps build trust with future customers by connecting them with your existing ones. The team is very supportive, and the ROI speaks for itself. Review collected by and hosted on G2.com.

Did not see any downsize great tool with easy implementation Review collected by and hosted on G2.com.

Deeto is a great platform for building reference and advocacy programs. I love the Q&A feature that allows us to send curated questions to customers and then use their responses to build authentic, compelling content. We’ve used these answers to craft case studies, sales slides, and social media posts. I also love the video recording feature, which enables customers to record testimonials on their own time. It’s helped us scale customer advocacy without a heavy production process. The support from Deeto is excellent - I get fast responses to my many questions. Review collected by and hosted on G2.com.

The AI generated user stories need some work in my opinion. It's useful the platform drafts a story for you, but I don't think it's ready to be customer facing. It's feels very AI generated. I prefer to focus on getting a real quote, the Q&A and a video recording from a customer. Much more authentic. Review collected by and hosted on G2.com.

I like how easy Deeto is for references and prospects to use, it helps us remove friction in our reference process. As a company, I like how fast and flexible Deeto has become -- they really listen to their customers. A casual "Wouldn't it be great if?" comment often turns into a product reality, and you can tell they're always evolving and improving. It's cool to be along for the ride.

Implementation/integration was easy, and any time we've had the odd issue their support people have been very helpful. We love having content from the pool of references we've had sign up, and feedback from references who have signed up has been good. Review collected by and hosted on G2.com.

It's a process change for salespeople, which can be a hurdle. Those using it really like it, though, and are steadily converting their colleagues. Review collected by and hosted on G2.com.