--- title: Customerly Reviews meta_title: 'Customerly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Customerly works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 38 scale: '5' date_modified: '2026-07-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Customerly Reviews **Vendor:** Customerly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 38 ## About Customerly Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. ## Customerly Pros & Cons **What users like:** - Users praise the **responsive customer support** of Customerly, highlighting its quick solutions and smooth operation. (11 reviews) - Users highly value the **ease of use and AI features** in Customerly, greatly enhancing team efficiency and communication. (8 reviews) - Users appreciate the **efficient automation** features of Customerly, significantly enhancing team communication and customer support quality. (8 reviews) - Users find the **helpful support team** of Customerly essential for smooth operations and enhanced customer interactions. (7 reviews) - Users appreciate the **quick setup** of Customerly, allowing easy customization that enhances customer interaction management effortlessly. (7 reviews) - Automation (6 reviews) - Users appreciate the **ease of use** of Customerly, finding it intuitive for both setup and navigation. (6 reviews) - Efficiency (6 reviews) - Integrations (6 reviews) - Tools (5 reviews) **What users dislike:** - Users find the **cost of Customerly to be high** , which impacts their overall satisfaction with the product. (4 reviews) - Users find Customerly's pricing to be **pricey** , alongside concerns about limited integrations and occasional minor bugs. (4 reviews) - Users find Customerly's pricing **expensive** , with limited integrations and occasional minor bugs impacting their experience. (4 reviews) - Users express concerns about **AI limitations** in providing effective support, preferring live assistance when operators are unavailable. (3 reviews) - Users are frustrated by **notification bugs** and slow responses, impacting their overall experience and workflow. (3 reviews) - Limited AI Capabilities (3 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Users experience **poor customer support** with slow response times and inadequate solutions for urgent issues and reported bugs. (3 reviews) - Software Bugs (3 reviews) ## Customerly Discussions - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment - [View Customerly pricing details and edition comparison](https://www.g2.com/products/customerly/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+09%3A41%3A20+-0500&secure%5Bsession_id%5D=b2d7ba62-389e-4564-b1e5-691dd9fb6c94&secure%5Btoken%5D=2d4aac18e569c12795ad7b81649950621d85fdf5b1c326145cdfb9e096d1a25a&format=llm_user) ## Customerly Integrations - [Facebook Messenger](https://www.g2.com/products/facebook-messenger/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [iOS SDK](https://www.g2.com/products/ios-sdk/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [ReACT](https://www.g2.com/products/react/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [WordPress](https://www.g2.com/products/moduet-wordpress/reviews) - [Wordpress](https://www.g2.com/products/broadcom-wordpress/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk](https://www.g2.com/products/zendesk-zendesk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Customerly Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Edit** - Pre-Made - Build - HTML **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Logistics** - Analytics - Issues - Integrations - Shareable Link **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Customerly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,719 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)